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08.06.01 35a-ger.fm P 35 - pro, English, A31008-H4100-A1-6-7619
69
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
If you encounter problems using your phone, please try to find a solution us-
ing the Troubleshooting table below. If the problem persists, contact your
service provider or Siemens Service
(see page 68).
Problem
ProblemProblem
Problem Possible Causes
Possible CausesPossible Causes
Possible Causes Possible Corrective Measures
Possible Corrective MeasuresPossible Corrective Measures
Possible Corrective Measures
Unable to
switch phone
on
On/Off key not pressed
long enough
(
Press on/off key for at least 2 seconds
Empty battery. Charge battery. Check charging indicator in
display.
Battery contacts dirty. Clean contacts.
Battery totally discharged. Charge battery for half an hour, detach the
charging cable briefly, then charge as normal.
Standby time
insufficient
Frequent use of Organizer/
games
Restrict use if necessary.
Economy power mode not
activated.
Activate economy power mode (see
page 57).
Display illumination active. Switch off display illumination
(see page 57).
Key pressed unintentional-
ly (illumination!).
Activate key lock.
Charging
error (no
charging dis-
play)
Battery totally discharged. Charge battery for half an hour, detach the
charging cable briefly, then charge as normal.
Temperature exceeds
0 °C to +45 °C.
Make sure the ambient temperature is right,
allow time, then charge again.
Contact problem. Check mains socket and connection to
phone.
Check battery contacts and clean if neces-
sary, then insert the battery again.
No mains power. Connect to a different mains socket or check
the mains supply.
Charger defective. Replace charger.
Wrong charger. Only use original Siemens accessories.
Battery defective. Replace battery.
SIM error SIM card not correctly in-
serted.
Make sure that the SIM card is inserted cor-
rectly. The card carrier must engage (see
page 6).
SIM card contacts dirty. Clear the SIM card with a dry cloth.
SIM card has wrong volt
rate.
Only use 3 volt SIM cards.
SIM card damaged. Make visual check.
Return SIM card to service provider.
70


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