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HiPath 500
HiPath 3000
HiPath 5000
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions
Before You Begin
2
Before You Begin
These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,
optiPoint 500 standard and telephones on your HiPath 500 and HiPath 3000 / 5000.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not avai l ble on your telephone. This may be due to one of the
following reasons:
The function has not been configured for your telephone - address any questions to
your service personnel.
Your communications platform does not supp ort this function - contact your service
personnel to upgrade your system.
Important Notes
CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 117.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
Do not operate the telephone in environments where there is a danger
of explosions.
Use only original Siemens accessories Æ Page 114. Using other acces-
sories may cause a hazard and will invalidate the warranty and the CE
mark.
Never open the telephone or a key module. If you encounter any prob-
lems, contact your service personnel.
Before You Begin
3
Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the
CE mark.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
All electrical and electronic products should be disposed of separately
from the municipal waste stream via designated collection facilities ap-
pointed by the government or the local authorities.
The correct disposal and separate collection of your old appliance will
help prevent potential negative consequences for the environment and
human health. It is a precondition for reuse and recycling of used electri-
cal and electronic equipment.
For more detailed information about disposal of your old appliance,
please contact your city office, waste disposal service, the shop where
you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is
installed and sold in the countries of the European Union and is covered
by the directive 2002/96/EC. Countries outside the European Union may
have other regulations regarding the disposal of electrical and electronic
equipment.
Contents
4
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic operating instructions . . . . . . . . . . . . . . . . . . . .9
optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9
optiPoint 500 advance control panel with optiPoint key modules . . . . . 10
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11
Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making Calls – Basic Functions . . . . . . . . . . . . . . . .14
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call Forwarding in the Carrier Network and Forwarding
Multiple Subscriber Numbers (MSN) (Not for U.S.). . . . . . . . . . . . . 23
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 25
Contents
5
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 27
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 30
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 30
Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 30
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 31
Making Calls – Convenience Functions . . . . . . . . . 32
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 32
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering Calls from the
Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 35
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 36
Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 37
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing a Number From the Internal Directory. . . . . . . . . . . . . . . . . . . . 42
Dialing from the Telephone Database (LDAP) (Not for HiPath 500). 44
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 46
Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 47
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 47
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 49
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 50
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 50
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 54
Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 55
Transferring a Call after a Speaker Call (Announcement) in a Group 56
Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Contents
6
If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 58
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Saving Functions, Procedures and Appointments.60
Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 64
Appointments Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Displaying and Assigning Call Charges. . . . . . . . . .68
Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 69
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .71
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 74
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 75
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 76
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .78
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 79
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 82
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 82
Change call number (relocate). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 84
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 84
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 85
Using System Functions from the Outside
Contents
7
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 88
Controlling Connected Computers or Other Programs and
Telephone Data Service (Not for HiPath 500)). . . . . . . . . . . . . . . . . . . . 89
Controlling Relays (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . 90
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 90
Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 90
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Enhanced Paging Equipment (HiPath 3700/3750/3800 Only) . . . . . 91
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 92
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 94
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 95
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 98
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 99
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 100
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 102
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 103
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . 103
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 104
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 105
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Special Functions in the LAN
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Contents
8
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 109
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Different Displays in a HiPath 4000 Environment
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .112
Labeling, Documentation . . . . . . . . . . . . . . . . . . . . .114
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 118
Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Overview of Functions/Codes (Alphabetical). . . .125
FCC and Industry Canada Compliance. . . . . . . . . .130
FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Basic operating instructions
9
Basic operating instructions
optiPoint 500 economy/basic/standard control panel
optiPoint 500
1
economy basic standard advance
Function keys 12 12 12 19
Full-duplex speakerphone
feature
--
;;
Illuminated display - - -
;
Headset port - - -
;
USB interface -
;;;
Interface for add-on equip-
ment
-
;;;
Option bays 0112
[1]
The name and model of your telephone are printed on the base of your optiPoint 500.
Keys for
telephone
settings
Display,
2 lines with
24 chars
Keypad
Handset
Key for confirming
a function
Key field
-
freely program-
mable keys
Speaker for open
listening
and ring tones
Fixed function key:
Release
Microphone for speaker-
phone mode (only
optiPoint 500 standard)
Keys for scrolling to
functions
Key field
- fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
LEDs
Basic operating instructions
10
optiPoint 500 advance control panel with optiPoint key modules
Keys for
telephone
settings
Iluminated
Display,
2 lines with
24 chars
Keypad
Handset
Key for
confirming
a function
Key field
-
freely programmable keys
Speaker
for open
listening
and ring tones
Fixed
function key:
Release
Microphone for speaker-
phone mode
Keys for scrolling to
functions
Key field
- fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
LEDs
optiPoint key module
with programmable
keys
Basic operating instructions
11
Step by Step
How to Use these Operating
Instructions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
n Lift the handset (off-hook).
t Replace the handset (on-hook).
s Conduct a call.
o Enter a telephone number or code.
dd Enter the code.
u or v Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the
: key to confirm your selection.
Search for an option.
Press the < > keys,
until the option appears on the screen.
Then press the
:
key to confirm your selection
.
Screen Displays
Line 1 displays prompts or acknowledgment
messages, depending on the situation.
Line 2 displays functions that you can confirm by press-
ing
:. If the symbol ">" appears on the right, you can
press
< > to access further options.
Program/Service
Speaker
Start conference?
Display contrast?
Please dial
Return to held call?
>
Step by Step
Basic operating instructions
12
Accessing Functions
... Interactively
You can select some functions while the telephone is
idle, for example:
Use < > to scroll to a function and press : to
execute it.
You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:
Press
: to confirm.
or
Use
< > to scroll to a function and press : to
execute it.
... Via the Program/Service Menu
First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
Æ Page 84.
Press the key.
Use
< > to scroll to a function and press : to
execute it.
or
rd Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes. However, they are also displayed on
screen along with the corresponding function.
... With Function Keys
If you saved a function on a key Æ Page 60, you can ac-
cess it directly as follows:
Press the Mute key to execute the function.
Forwarding on
Callback
Send message
Program/Service
#0=Reset services?
Basic operating instructions
13
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications platform functions
that appear interactively on the screen, in the Program/Service menu, and
when you press function keys.
Additional Team and Executive/Secretary Functions
Æ Page 98f.
To help working and project groups work together more efficiently, the ser-
vice technician can configure a variety of team functions, depending on
your preferences when working in the team. You can use these team func-
tions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution
groups, you can also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the
numbers of your colleagues are programmed on trunk keys. You can ac-
cess all lines and can also conduct different calls simultaneously on multi-
ple lines.
Another team function category includes the executive/secretary
functions, which are configured by the service technician. You can use ex-
ecutive and secretary functions in addition to the basic and enhanced func-
tions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or sec-
retary, trunk keys for the executive and secretary, as well as ring transfer
keys.
Using the Telephone Efficiently
You probably have certain colleagues or external parties with whom
you talk on the phone especially frequently. To dial these numbers fast-
er and more conveniently, you can save them on keys
(Saving station numbers for repertory dialing on keys Æ Page 27).
All too often you reach a busy line when dialing a number. Amid the
confusion of your working day, it’s easy to forget to try the number
again later on. To avoid this, make it a habit to use the "Callback"
Æ Page 25 function.
Step by Step
Making Calls – Basic Functions
14
Making Calls – Basic Functions
Answering Calls
Special default ring signaling is set for your telephone:
When you receive an internal call, your telephone
rings once every four seconds (single-tone
sequence).
When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
If a call is waiting, you hear a short tone (beep) every
six seconds.
The number or the name of the caller appears on the
display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
n Lift the handset.
u or v Raise or lower the volume. Keep pressing the key until
the desired volume is set.
Answering a Call with the Speaker
(Speakerphone Mode)
The telephone rings. The caller appears on the screen.
Press the key. The LED lights up.
Speakerphone mode.
u or v Raise or lower the volume. Keep pressing the key until
the desired volume is set.
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speaker
Making Calls – Basic Functions
15
Step by Step
Ending the call:
Press the key. The LED goes out.
or
Press the key.
Notes on speakerphone mode:
Tell the other party that you are using speakerphone
mode.
The speakerphone works bests at a low receiving
volume.
The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx. 20 inches).
Switching to Speakerphone Mode
Precondition: You are conducting a call with the hand-
set.
and t Hold down the key and replace the handset.
(in the U.S.: press the key once and replace the hand-
set). Then release the key and continue the call.
Switching to the Handset
Precondition: You are engaged in a call in speaker-
phone mode.
n and s Lift the handset. Continue the call.
Speaker
Release
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speaker
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Step by Step
Making Calls – Basic Functions
16
Open Listening in the Room During a
Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating ring transfer:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Speaker
Speaker
Making Calls – Basic Functions
17
Step by Step
Making Calls
Off-Hook Dialing
n Lift the handset.
o Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
t Replace the handset.
On-Hook Dialing
o Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker:
n Lift the handset.
or On-hook: Use speakerphone mode (not available with
optiPoint 500 economy and optiPoint 500 basic).
The called party does not answer or is busy:
Press the key. The LED goes out.
Ending the call
t Replace the handset.
or
Press the key.
Speaker
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an ex-
ternal code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).
Release
Step by Step
Making Calls – Basic Functions
18
Redialing a Number
The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two sec-
onds and is then dialed.
Press the key once to dial the number last dialed.
Press the key twice to dial the next to the last number
dialed.
Press the key three times to dial the third-to-the-last
number dialed.
Displaying and dialing saved station numbers
Press the key.
Press the "OK" dialog key within two seconds to confirm
your choice.
The next stored number is displayed. Press the "OK" di-
alog key to confirm four selection.
Select and confirm.
Redial
Redial
Next?
Next?
Call?
If this feature is configured (contact your service
personnel), account codes entered are also
saved Æ Page 70.
Making Calls – Basic Functions
19
Step by Step
Turning the Microphone On and Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporar-
ily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi-
crophone to answer an announcement via the tele-
phone speaker (speaker call, Æ Page 33).
Precondition: You are conducting a call. The micro-
phone is switched on.
Press the key. The LED lights up.
or
Press the illuminated key. The LED goes out.
or
Select and confirm.
or
or
Press the key. The LED lights up
qif or rif Enter the code for "on" or "off".
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Mute
Mute
Mute on?
Mute off?
Program/Service
Step by Step
Making Calls – Basic Functions
20
Calling a Second Party
(Consultation Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
Confirm.
o Call the second party.
Return to the first party:
Confirm.
or
or
q d Press the key. The LED lights up. Enter the code. The
LED goes out.
Switching to the Party on Hold (Toggle)
Select and confirm.
or
q f Press the key. The LED lights up. Enter the code. The
LED goes out.
Combine the calling parties into a three-party con-
ference
Select and confirm.
or
q g Press the key. The LED lights up. Enter the code. The
LED goes out.
Connecting the other parties to each other
Select and confirm.
US: Consult?
UK: Enquiry?
Return to held call?
Quit and return?
Program/Service
Toggle/Connect?
Program/Service
Conference?
Program/Service
Transfer?
Making Calls – Basic Functions
21
Step by Step
Transferring a Call
If the person you are speaking to wants to talk to
another colleague of yours, you can transfer the call that
colleague.
Confirm.
o Enter the number of the party to which you want to
transfer the call.
s Announce the call, if necessary.
t Replace the handset.
or
Select and confirm.
US: Consult?
UK: Enquiry?
Transfer?
Step by Step
Making Calls – Basic Functions
22
Call Forwarding
Using Variable Call Forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)
Select and confirm.
or
qe Enter the code.
Select and confirm.
or
or
or
e or f or g Enter the code.
o Enter the number of the telephone that is ringing.
Confirm.
Deactivating call forwarding:
Select and confirm.
or
re Enter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 107!
Forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
US: Save?
UK: Save entry?
Forwarding off?
Making Calls – Basic Functions
23
Step by Step
Call Forwarding in the Carrier Network and
Forwarding Multiple Subscriber Numbers
(MSN) (Not for U.S.)
If this function has been configured (contact your ser-
vice personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number) direct-
ly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
Select and confirm.
or
qjh Enter the code.
Select and confirm the line type you wish to use.
or
or
or
e or f or g Enter the code.
o Enter your DID number.
o Enter the destination number (without the external
code).
Confirm.
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact your service per-
sonnel), you can also forward calls to this desti-
nation. Destinations: fax = 870, DID = 871,
fax DID = 872.
If you are a call forwarding destination, your dis-
play will show the station number or the name of
the originator on the upper line and that of the
caller on the lower line.
Tr u n k F W D o n ?
1=immediate?
2=on no answer?
3= on busy?
Save?
Step by Step
Making Calls – Basic Functions
24
Deactivating call forwarding:
Select and confirm.
or
rjh Enter the code.
Confirm the displayed call forwarding type.
or
e or f or g Enter the activated call forwarding type.
o Enter your DID number.
Forwarding - trunk off
Making Calls – Basic Functions
25
Step by Step
Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
When the other party is no longer busy
When the user who did not answer has conducted
another call.
Storing a Callback
Precondition: You have reached a busy line or no one
answers.
Confirm.
or
qil Enter the code.
Answering a Callback
Precondition: A callback was saved. Your telephone
rings. "Callback: ..." appears on the display.
n Lift the handset.
or
Press the key. The LED lights up.
You hear a ring tone.
Checking and Canceling a Saved Callback
Select and confirm
1
.
or
ril Enter the code.
Select the displayed function and press the "OK" dialog
key to display additional entries.
Deleting a displayed entry:
Press the "OK" dialog key to confirm your selection.
US: Callback
UK: Set Callback
Speaker
View callbacks?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
US: Next callback?
UK: Display next?
Delete?
Step by Step
Making Calls – Basic Functions
26
Ending callback display:
Select and confirm.
or
Press the key. The LED goes out.
or
Press the key. The LED goes out.
US: Exit?
UK: End?
Program/Service
Speaker
Making Calls – Basic Functions
27
Step by Step
Saving Repertory Dialing Numbers on
a Key
You can save frequently-dialed station numbers on pro-
grammable keys that are unassigned by default. The
keys can be programmed on two separate levels
(switching levels, saving the Shift key Æ Page 60) if a
LED display is not saved for either station number
(=Save without LED).
If you save internal station numbers, you can save a
LED display (=Save with LED) that signals various
states Æ Page 62, Æ Page 102. You cannot program
the second level if you saved a station number with LED
display.
Press the key. The LED lights up.
Select and confirm.
or
qme Enter the code.
Press the key. If the key is already in use, its assignment
appears on the screen.
If applicable
Select and confirm to save the station number on the
second layer.
Confirm.
Confirm.
o Enter the station number.
If you make a mistake:
Select and confirm. This deletes all digits entered.
Program/Service
*
91=Prog. feature key?
+=Next layer?
US: Change key?
UK: Change feature?
Repdial key?
Previous?
Step by Step
Making Calls – Basic Functions
28
The system telephone automatically recognizes if you
want to save an internal or an external station number.
The options "Save without LED" or "Save with LED" are
only available for internal station numbers.
Confirm.
or
Select and confirm to save the repdial key without LED
display.
Confirm.
or
Select and confirm.
or
Select and confirm.
Using Repertory Dialing Keys
Precondition: You have saved a station number on a
repertory dialing key Æ Page 27.
Press the key on which the number is saved.
If the station number is located on the second level, first
press "Shift".
Save with LED?
Save without LED?
US: Exit?
UK: End?
US: Another key?
UK: Program another key?
US: Clear key?
UK: Delete feature?
Simply press the key to dial a stored telephone
number Æ Page 28.
You can do this while a call is in progress.
For information on display messages when sav-
ing station numbers Æ Page 118.
You can also press the repertory dial key during a
call. This automatically sets up a consultation
Æ Page 20.
Making Calls – Basic Functions
29
Step by Step
Telephone Settings
Adjusting the Ring Volume
u or v Press these keys while the phone is idle.
Confirm.
u or v To raise or lower the volume: Keep pressing the keys
until the desired volume is set.
Save.
Adjusting the Ring Tone
u or v Press these keys while the phone is idle.
Select and confirm.
u or v To adjust the ring tone: Keep pressing the keys until the
desired tone is set.
Save.
Adjusting the Attention Ring Volume
If you belong to a team that uses trunk keys, the tele-
phone can alert you to other calls in the team even
when you are engaged in another call Æ Page 103. You
hear the attention ring.
u or v Press one of these keys while the phone is idle.
Select and confirm.
u or v To raise or lower the volume: Keep pressing the keys
until the desired volume is set.
Save.
US: Ring volume?
UK: Ringer volume?
US: Ring tone?
UK: Ringer tone?
US: Attention Ring Vol?
UK: Attention Ring Vol-
Step by Step
Making Calls – Basic Functions
30
Adjusting the Speakerphone to the Room
Acoustics
To help the other party understand you clearly while you
are talking into the microphone, you can adjust the tele-
phone to the acoustics in your environment: "Quiet
room", "Normal room" and "Noisy room".
u or v Press one of these keys while the phone is idle.
Select and confirm.
u or v To set the room type: Keep pressing these keys until
the setting you want appears on the screen.
Save.
Adjusting the Receiving Volume During a Call
You are engaged in a call.
u or v To raise or lower the volume: Keep pressing the keys
until the desired volume is set.
u or v simultaneously Save.
Adjusting the Display to a Comfortable Read-
ing Angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.
Display backlight
When operating optiPoint 500 advance, e.g. when dial-
ling a call number, a display backlight switches on auto-
matically. The backlight switches off automatically a few
seconds after the last action is completed.
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speakerphone mode?
This function is only available with
optiPoint 500 advance.
Making Calls – Basic Functions
31
Step by Step
Adjusting the display contrast
The display has four contrast levels that you can set ac-
cording to your light conditions.
u or v Press one of the keys while the phone is idle.
Select and confirm.
u or v Change the display contrast. Press the key repeatedly
until the desired level is obtained.
Save.
Selecting the Language of Screen Prompts
Press the key. The LED lights up.
Confirm.
Confirm.
or
qhl Enter the code.
Select the language you wish to use (such as "Spanish")
and press the "OK" dialog key to confirm.
Display contrast?
Program/Service
More features?
*
48= Select language?
15=Spanish?
Step by Step
Making Calls – Convenience Functions
32
Making Calls – Convenience
Functions
Answering Calls
Accepting a Specific Call for Your Colleague
You hear another telephone ring.
Press the key. The LED lights up.
Select and confirm
1
.
or
qim Enter the code.
A called station appears on the screen.
If applicable
Select and confirm until you see the station you want.
Confirm.
or
o If you know the number of the telephone that is ringing,
enter it directly.
or
Press the flashing key.
Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).
The telephone rings. The caller is displayed.
Press the key.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" (UK) or
"Feature not available" (US) is displayed (e.g in the case
of recalls).
Program/Service
*
59=Pickup - directed?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Next?
Accept call?
Accepting calls in a team Æ Page 94.
Release
Making Calls – Convenience Functions
33
Step by Step
Using the Speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speaker-
phone mode.
n Lift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer
the call.
or
Press the key and answer the call.
Enabling and Disabling Handsfree Answerback
Select and confirm.
or
or
qmj or rmj Enter the code for "on" or "off".
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Mute off?
Mute
If handsfree answerback is enabled (see below),
you do not need to switch on the microphone -
you can answer directly. You can answer immedi-
ately in speakerphone mode.
If handsfree answerback is disabled (default set-
ting), follow the procedure described above.
Placing a speaker call to a colleague Æ Page 46.
HF answerback on?
HF answerback off?
Step by Step
Making Calls – Convenience Functions
34
Answering a Call With a Headset
Precondition: Your telephone rings.
Confirm.
or If the "Headset" key has been configured Æ Page 60:
Press the key. The LED lights up.
Ending the call:
Press the key.
or If the "Headset" key has been configured Æ Page 60:
Press the key. The LED goes out.
This function is not available with
optiPoint 500 economy.
Answer?
Release
Making Calls – Convenience Functions
35
Step by Step
Answering Calls from the
Entrance Telephone and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the
entrance telephone and to activate a door opener.
If you have the proper authorization (contact your ser-
vice personnel), you can activate the door opener, en-
abling visitors to open the door themselves by entering
a 5-digit code (using a DTMF transmitter or installed
keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
n Lift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
n Lift the handset after more than thirty seconds.
o Dial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone:
Confirm.
Opening the door from your telephone without
calling the entrance telephone:
Press the key. The LED lights up.
Select and confirm.
or
qje Enter the code.
o Dial the entrance telephone number.
Open door?
Program/Service
*
61=Open door?
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Pag e 111!
Step by Step
Making Calls – Convenience Functions
36
Opening the door with a code (at the door):
o After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig-
nal may or may not be forwarded.
Activating the door opener:
Press the key. The LED lights up
Select and confirm.
or
qlm Enter the code.
o Dial the entrance telephone number.
o Enter the five-digit code. Default code = "00000".
or
Select the displayed function and press the "OK" dialog
key to change the code.
Select and confirm.
or
You can also open the door without a doorbell ring.
Deactivating the door opener:
Press the key. The LED lights up.
Select and confirm.
or
rlm Enter the code.
Accepting a Call From an Answering Ma-
chine
You can accept a call from any answering machine if the
machine is connected to your system (contact your ser-
vice personnel) and you have programmed the answer-
ing machine number on a key Æ Page 60.
The LED lights up. Press the key.
Program/Service
*
89=Door opener on?
3=change password?
1=enable with ring?
2=enable w/o ring?
Program/Service
#89=Door opener off?
Making Calls – Convenience Functions
37
Step by Step
Dialing/Making Calls
En-Bloc Sending / Correcting Numbers
If this feature is configured (contact your service per-
sonnel), a connection is not attempted immediately
when a station number is entered. This means that you
can correct the number if necessary.
The station number is only dialed at your specific re-
quest.
o Internal: enter station number.
External: enter external code and station number.
Dialing entered/displayed numbers:
n Lift the handset.
or
Confirm.
Correcting numbers entered:
Select and confirm.
The last digit entered in each case is deleted.
o Enter the required digit(s).
Canceling en-bloc sending:
Select and confirm.
or
Press the key. The LED goes out.
or
Press the key.
Dial?
Delete number?
End?
Speaker
Release
A station number can only be corrected as it is
being entered. Station numbers stored for num-
ber redial, for example, cannot be corrected.
Step by Step
Making Calls – Convenience Functions
38
Using a Caller List
If you are unable to accept an external or internal call,
the call attempt is stored in the caller list.
You can store answered calls either manually (both in-
ternal and external calls) or automatically (external calls
only; contact your service personnel for details).
Your telephone stores up to ten calls in chronological or-
der. Each call is assigned a time stamp. The most recent
entry not yet answered in the list is displayed first. Mul-
tiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the
most recent time stamp for this caller is updated and its
number incremented.
Retrieving the Caller List
Precondition: Service personnel has set up a caller list
for your telephone.
Select and confirm
1
.
or
rlf Enter the code.
The last call is displayed on the screen.
To view other calls, confirm each subsequent display.
Ending Retrieval
Select and confirm.
or
Press the key. The LED goes out.
or
Press the key. The LED goes out.
Caller list?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Next?
US: Exit?
UK: End?
Program/Service
Speaker
Making Calls – Convenience Functions
39
Step by Step
Displaying the Call Time and Additional Call Infor-
mation
Precondition: You have retrieved the caller list and the
selected call is displayed.
Select and confirm.
or
or
Dialing a Station Number from the Caller List
Precondition: You have retrieved the caller list and the
selected call is displayed.
Select and confirm.
Removing an Entry from the Caller List
Precondition: You have retrieved the caller list and the
selected call is displayed.
Confirm.
Saving the Other Party’s Station Number
in the Caller List (Redial)
Precondition: You are engaged in a call or have called
an external party.
Confirm.
or
qlf
Press the key. The LED lights up. Enter the code.
Time/Date sent?
View station no.
View name?
Call?
The caller is automatically deleted from the caller
list when a connection is finally set up.
Delete?
Save number?
Program/Service
Step by Step
Making Calls – Convenience Functions
40
Speed-dial
Using Station and System Speed-Dial Numbers
Precondition: You have stored station speed-dial num-
bers Æ Page 40 or your service personnel has stored
system speed-dial numbers.
Press the key. The LED lights up
Confirm.
or
qk Enter the code.
o Enter a speed-dial number.
"
*
0" to
*
9" = station speed-dialing.
"000" to "999" = system speed-dialing (contact your ser-
vice personnel).
If applicable Suffix-Dialing
o If necessary, you can suffix-dial additional digits (for ex-
ample, the user’s extension) at the end of the saved sta-
tion number.
If this feature is configured, a suffix is automatically di-
aled (for example, "0" for the exchange) if no entries are
made within 4 or 5 seconds.
Storing Station Speed-Dial Numbers
You can store the ten numbers which you use the most
and dial them using your own station speed-dial num-
bers:
*
0 through
*
9 Æ Page 40.
Press the key. The LED lights up.
Select and confirm
1
.
or
qmf Enter the code.
o Enter the speed-dial number you wish to use (
*
0 to
*
9). If the speed-dial number is already in use, the pro-
grammed station number appears on the screen.
Confirm.
Program/Service
*
7=Use speed-dialing?
Program/Service
*
92=Change Speed-dial?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
US: Change?
UK: Change entry?
Making Calls – Convenience Functions
41
Step by Step
o
First enter the external code and then the external sta-
tion number.
Confirm.
or If you make a mistake:
Select and confirm. This deletes all entered digits.
Confirm.
or
Select and confirm.
or
Select and confirm.
or
Select and confirm.
US: Save?
UK: Save entry?
Previous?
US: Next?
UK: Next entry?
US: Change?
UK: Change entry?
Delete?
US: Exit
UK: End
Step by Step
Making Calls – Convenience Functions
42
Dialing a Number From the Internal
Directory
The internal directory contains all station numbers and
system speed-dial numbers assigned to a name. Con-
tact your service personnel to find out if one was con-
figured for your system.
Precondition: Names have been assigned to the sta-
tion numbers stored in the system.
n Lift the handset.
or
Press the key. The LED lights up.
Confirm.
or
qih Enter the code.
If applicable If several directories have been configured (not for
HiPath 500):
Confirm.
The first entry is displayed on the screen.
u or v Scroll to next or previous entry.
or
or
or
o Enter the name you want to find, or just the first few
letters, using the alphanumeric keypad.
You can use the keypad with the digits as an alphanu-
meric keypad in this case and enter the names by
pressing the appropriate keys one or more times as
needed.
For example, you can enter the letter "r" by pressing the
"7" three times or the letter "e" by pressing the "3" twice.
The first name with the entered letters is displayed.
Enter the following letters by using the same method.
Speaker
US: Directory?
UK: Phonebook?
1=internal?
Scroll Next?
Scroll Previous?
Making Calls – Convenience Functions
43
Step by Step
If no entry exists for the entered letters, you will hear
three short beeps.
To enter a space, press the "0".
Pressing "1" or "#" automatically displays the first entry
in the internal directory.
The "
*
" key has no function here.
If applicable
Select and confirm each letter to be deleted. The last
letter entered is deleted. If all letters are deleted, the
first entry in the directory will be displayed again.
If applicable
Select and confirm. All entered letters are deleted, and
the first entry in the internal directory is displayed again.
The entry you wish to dial appears on the screen.
Select and confirm.
Delete Character?
Delete Line?
Call?
Step by Step
Making Calls – Convenience Functions
44
Dialing from the Telephone Database (LDAP)
(Not for HiPath 500)
If configured (ask your service personnel), you can
search for directory data in the LDAP database and dial
the number of any subscriber you find there.
Precondition: The LDAP search feature has been con-
figured in the system.
n Lift the handset.
or
Press the key. The LED lights up.
Confirm.
or
qih Enter the code.
If applicable If several directories have been configured:
Select and confirm.
o Enter the name you wish to search for using the keypad
(max. 16 characters).
You can enter an incomplete name, e.g. "mei" for "Mei-
er".
You can use the keypad with the digits as an alphanu-
meric keypad in this case and enter the names by
pressing the appropriate keys one or more times as
needed.
For example, you can enter the letter "r" by pressing the
"7" three times or the letter "e" by pressing the "3" twice.
If applicable If configured (ask your service personnel), you can also
search for surname and first name.
To separate surname and first name by a space, enter
"0". You can enter incomplete names, e.g. "mei p" for
"Meier Peter".
If applicable
Select and confirm. The letter entered last is deleted.
Speaker
US: Directory?
UK: Phonebook?
2=LDAP?
Delete Character?
In large databases, the results of the search may
be incomplete if too few characters are entered
Æ Page 45.
Making Calls – Convenience Functions
45
Step by Step
Confirm.
The name is searched for. This may take a few seconds.
The result is displayed:
If only one name is found, it is displayed.
Confirm.
If several names are found (max. 50), the first name is
displayed.
u or v Scroll to the next or the previous entry.
or
or
Select and confirm.
If no name is found:
If your search does not yield any name corresponding to
your query, you can extend the range of the search, e.g.
by deleting characters.
Select and confirm.
For further procedure, see above.
If too many names are found:
If more than the maximum of 50 names are found cor-
responding to your query, only an incomplete list of re-
sults can be displayed.
You can view these results, select any of the names, or
change the search string (e.g. narrow the search by en-
tering more characters).
Confirm, to view the incomplete list.
For further procedure, see above.
or Narrow the search down.
Select and confirm, in order to change the search string.
For further procedure, see above
Search?
Call?
Scroll Next?
Scroll Previous?
Call?
Change search string?
In this case it is advisable to narrow down the
search so that all corresponding names can be
displayed.
Show results?
Change search string?
Step by Step
Making Calls – Convenience Functions
46
Using Mailboxes
If you have programmed the "Mailbox" key Æ Page 60,
the associated LED lights up when messages have ar-
rived for you. If your telephone is connected to a voice
mail system, the "Mailbox" key will also light up to alert
you to any messages that have arrived.
Accessing the Mailbox
Press the illuminated "Mailbox" key.
or
Confirm.
Select and confirm.
or
Follow the user prompts.
Talking to Your Colleague With a Speaker Call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask your service personnel),
or to an internal user with a system telephone without
any action on their part.
Press the key. The LED lights up.
Select and confirm
1
.
or
qld Enter the code.
o Enter the station number.
US: View messages?
UK: Display Messages?
US: Message sent?
UK: Text?
US: Call voice mail?
UK: Call Voice Mail?
Program/Service
*
80=Speaker call?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Responding to a speaker call Æ Page 33.
Making Calls – Convenience Functions
47
Step by Step
Automatic Connection Setup (Hotline)
If this function is configured (contact your service per-
sonnel), the system automatically sets up a connection
to a preset internal or external destination.
n Lift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(hotline after a timeout).
Reserve Trunk
If this feature is configured (contact your service per-
sonnel), you can reserve a busy trunk for your own use.
When the trunk is free, you receive a call and a message
appears on the display.
Precondition: The message "US:Currently busy
UK:busy at the moment" appears on your screen.
Confirm.
When the reserved trunk becomes free:
Your telephone rings. The display shows " Trunk is free".
n Lift the handset. You hear the CO dial tone.
o Enter the number of the external station.
Assigning a Station Number (Not for U.S.)
If this function has been configured (contact your ser-
vice personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.
Press the key. The LED lights up.
Select and confirm
1
.
or
qhe Enter the code.
o Enter the DID number you wish to use.
o Dial the external number.
Reserve trunk?
Program/Service
*
41=Temporary MSN?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Step by Step
Making Calls – Convenience Functions
48
Associated Dialing/Dialing Aid
If this function has been configured (contact your ser-
vice personnel), you can use a dialing aid to dial num-
bers and set up calls for your telephone.
The operating procedure depends on whether the dial-
ing aid is connected to the S
0
bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid
for other telephones.
Dialing aid on the S
0
bus:
On the PC, select a destination and start dialing.
n The speaker on your telephone is switched on. Lift the
handset when the other party answers.
Dialing aid at the a/b (T/R) port:
On the PC select a destination and start dialing.
"Lift the handset" appears on the PC screen.
n Lift the handset.
Dialing aid from your telephone for another tele-
phone:
Press the key. The LED lights up.
Select and confirm.
or
qjk Enter the code.
o Enter the internal station number ("Dial for:").
o Enter the number you wish to dial.
Program/Service
*
67=Associated dial?
Making Calls – Convenience Functions
49
Step by Step
During a Call
Using Call Waiting
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
Æ Page 50.
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
t Replace the handset. Your telephone rings.
n Answer the second call. Lift the handset.
Placing the first call on hold and answering the sec-
ond call:
Select and confirm.
or
qii
Press the key. The LED lights up. Enter the code.
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
Confirm.
or
qd Press the key. The LED lights up. Enter the code.
or
t n Replace the handset. "Recall: ..." appears on the screen.
Lift the handset.
Call waiting?
Program/Service
Quit and return?
Program/Service
Step by Step
Making Calls – Convenience Functions
50
Preventing and Allowing Call Waiting
(Automatic Camp-On)
If this function has been configured (ask your service
technician), you can prevent or allow a second call
Æ Page 49 from being signaled by automatic camp-on
during an ongoing call.
Press the key. The LED lights up
and
Select and confirm
1
.
or
or
rhmd or qh md Enter the code for "off" or "on".
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (every six sec-
onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Select and confirm.
or
or
qlk or rlk Enter code for "tone off" or "tone on".
Program/Service
#490=Call wait.trm.off?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
*
490=Call wait.term.on?
Waiting tone off?
Waiting tone on?
Making Calls – Convenience Functions
51
Step by Step
Parking a Call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
Precondition: You are conducting a call.
Press the key. The LED lights up.
Select and confirm.
or
qij Enter the code.
d ... m Enter the number of the park slot (0 - 9) and make a note
of it. If the park slot number you entered is not dis-
played, it is already in use; enter another one.
Retrieving a Parked Call
Precondition: One or more calls have been parked. The
telephone is idle.
Press the key. The LED lights up.
Select and confirm
1
.
or
rij Enter the code.
d ... m Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you can-
not retrieve the call.
Program/Service
*
56=Park a call?
Program/Service
Retrieve call?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
If a parked call is not picked up, after a specific
period of time the call is returned to the tele-
phone from where it was parked (recall).
Step by Step
Making Calls – Convenience Functions
52
Placing External Calls on Hold
If you have programmed a key on your telephone as a
hold key Æ Page 60, you can place external calls on
hold.
This enables all other parties to retrieve the call on the
assigned line.
Press the "US:Hold UK:Common Hold" key.
A message appears showing which line is on hold
(e.g. 801); make a note of the line number.
If a trunk key has been assigned, the LED flashes slow-
ly.
If applicable
t or Replace the handset or press the key.
Depending on your system configuration, this may be
necessary so other users can also pick up the held call.
Picking up (Retrieving) a Held Call
Precondition: One or more calls have been parked. The
telephone is idle.
Press the key. The LED lights up.
Select and confirm.
or
qjg Enter the code.
or
If the "Line retrieved" key Æ Page 60 has been config-
ured, press the key.
o Enter the line number you noted earlier.
or
If a "Trunk key" was assigned to this line Æ Page 60:
LED flashes slowly. Press the key.
Held on line: 801
Release
Program/Service
*
63=Retrieve line?
Making Calls – Convenience Functions
53
Step by Step
Conducting a Conference
In a conference call, you can talk to as many as four
other parties at the same time. These may be internal
or external users.
o Call the first party.
Select and confirm.
o Call the second station. Announce the conference.
Select and confirm.
or
q g Press the key. The LED lights up. Enter the code. The
LED goes out.
A tone sounds every 30 seconds to indicate that a con-
ference is in progress. Contact your service personnel
for instructions on how to turn it off.
If the second party does not answer:
Confirm.
or
q d Enter the code.
Adding Up to Five Parties
to the Conference (Initiator Only)
Confirm.
o Call the new party. Announce the conference.
Select and confirm.
or
q g Press the key. The LED lights up. Enter the code. The
LED goes out.
Checking Which Parties Are in the Conference (Ini-
tiator Only)
Select and confirm.
The first station appears on the screen.
To display other stations, confirm each subsequent dis-
play.
To exit the list: Select and confirm.
Start conference?
Conference?
Program/Service
Return to held call?
Add party?
Conference?
Program/Service
View conf parties?
Next?
Exit list?
Step by Step
Making Calls – Convenience Functions
54
Removing Parties From the Conference (Initiator
Only)
Select and confirm.
The first station appears on the screen.
Confirm as often as required until the desired station
appears.
Select and confirm.
Leaving a Conference
t Replace the handset.
or
Select and confirm.
Ending a Conference (Initiator Only)
Select and confirm.
or
r g Press the key. The LED lights up. Enter the code. The
LED goes out.
Removing the ISDN Central Office Party
From the Conference (Only for U.S., Not for
HiPath 500)
Select and confirm.
or
qhme
Press the key. The LED lights up. Enter the code. The
LED goes out.
View conf parties?
Next?
Remove party?
US: Leave conference?
UK: Withdraw?
End conference?
Program/Service
Drop last conf. party?
Program/Service
Making Calls – Convenience Functions
55
Step by Step
Activating Tone Dialing/DTMF Suffix-Dialing
You can transmit dual-tone multifrequency (DTMF) sig-
nals to control devices such as an answering machine
or automatic information system.
Press the key. The LED lights up.
Select and confirm
1
.
or
qig Enter the code.
o You can use the keys "0" through "9", "
*
", and "#" to trans-
mit DTMF signals.
Program/Service
*
53=DTMF dialing?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Ending the call also deactivates DTMF suffix
dialing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after
setting up a connection.
Step by Step
Making Calls – Convenience Functions
56
Transferring a Call after a Speaker Call (An-
nouncement) in a Group
If this function has been configured (contact your ser-
vice personnel), you can use a speaker call (announce-
ment, Æ Page 46) to announce a call in progress to a
group of users Æ Page 92.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Precondition: You are conducting a call.
Confirm. The other party is placed on hold.
Press the key. The LED lights up.
Select and confirm.
or
qld Enter the code.
o Enter the group’s station number.
s Announce the call.
When a member of the group accepts the call
Æ Page 33, you are connected to this party.
t Replace the handset.
or
Select and confirm.
US: Consult?
UK: Enquiry?
Program/Service
*
80=Speaker call?
Transfer?
If the connection between the two other parties
is not established within 45 seconds, the call
from the first part returns to you (recall).
Making Calls – Convenience Functions
57
Step by Step
Trunk Flash (Not for HiPath 500)
To activate ISDN-type services and features through the
network carriers analog trunks or those of other com-
munications platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser-
vice code or telephone number.
Precondition: You have set up an external connection.
Press the key. The LED lights up.
Select and confirm
1
.
or
qie Enter the code.
o Enter the service code and/or telephone number.
Program/Service
*
51=Trunk flash?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Step by Step
Making Calls – Convenience Functions
58
If You Cannot Reach a Destination ...
Call Waiting (Camp-On)
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Wait (approx. 5 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ring tone.
The called party can then respond Æ Page 49
Busy Override - Joining a Call in Progress
This function is only available if it has been configured
by the service technician (contact your service person-
nel).
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Select and confirm.
or
qjf Enter the code.
The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (station
no. or name)".
You can now start talking.
Camp-on
The called party can prevent automatic call
waiting Æ Page 50.
If this feature is configured (contact your service
personnel), you will hear the ring tone and the
message "Camp-on" is immediately displayed.
Override?
Making Calls – Convenience Functions
59
Step by Step
Using Night Answer
When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by ser-
vice personnel (standard night answer service) or by
you (temporary night answer service).
Activating this function:
Select and confirm.
or
qhh Enter the code.
Press the "OK" dialog key to confirm ( standard night an-
swer service).
or
q Enter the code ( standard night answer service).
or
o Enter the destination number (= temporary night an-
swer service).
Confirm.
Deactivating night answer:
Select and confirm.
or
rhh Enter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 108!
Night answer on?
*
=default?
US: Save?
UK: Save entry?
Night answer off?
Step by Step
Saving Functions, Procedures and Appointments
60
Saving Functions, Procedures and
Appointments
You can save a frequently-dialed number Æ Page 27, or
frequently-used functions/procedures (comprising sev-
eral operating steps) to any free key on your telephone
or add-on device.
Assigning Functions to Keys
Press the key. The LED lights up.
Select and confirm.
or
qme Enter the code.
Press the key. If the key is already in use, its assignment
appears on the screen.
Confirm.
Select and confirm the function, such as "Do not
disturb".
All programmable functions appear on the screen. See
Quick-Reference Operating Instructions (Appendix):
section ... about function keys.
If applicable
Select and confirm.
Some functions (such as "Call forwarding") accept in-
complete entries. This means you have to add more dig-
its later on when you activate the function by pressing
a key.
Confirm.
or
Select and confirm.
Program/Service
*
91=Prog. feature key?
US: Change key?
UK: Change feature?
US: Save incomplete
UK: Store incomplete text
US: Exit?
UK: End?
US: Another key?
UK: Program another key?
Saving Functions, Procedures and Appointments
61
Step by Step
Meaning of LED Signals for Saved Functions:
Call forwarding, Forwarding - trunk, Forward Line,
US:Night answer UK:Night Service, Do not disturb,
Changeover, Advisory message, Ringer cutoff, HF
answerback on/off, US:Join/leave group UK:Hunt
group join/leave, Caller ID suppression, Call
wait.term., Waiting tone off, Ring Transfer, Door
opener on/off, Control Relay (not for HiPath 500),
Ringing group on, Shift Key, UCD (Available on/off,
Work on/off, Night answer on/off):
Saved function is not active.
Saved function is active.
Callback:
You have not set a callback.
You have set a callback.
Mute (on/off):
The microphone is switched on.
The microphone is switched off.
Headset:
The headset is switched off.
The headset is switched on.
Flashing slowly - call can be taken via headset.
Caller list:
No calls saved.
Call request saved.
Now press the key to access the function direct-
ly. If the function can be turned on and off,
such as "Do not disturb", pressing the key multi-
ple times turns the function on and off.
For information on display messages when sa-
ving functions Æ Page 118.
Step by Step
Saving Functions, Procedures and Appointments
62
Repdial key (internal), Direct station select:
The other party is not engaged in a call.
The other party is engaged in a call or has activated do
not disturb.
Flashing rapidly - A caller is trying to reach you, please
pick up the phone.
Flashing slowly - A caller is trying to reach another party,
who has not yet answered.
Mailbox:
No messages present.
Message(s) present.
Call key, General call key, Trunk key, MULAP Key,
Temporary MSN:
No call on assigned trunk.
Active call on assigned trunk.
Flashing rapidly- A call has arrived on this line; press the
key to pick up the call.
Flashing slowly - A call on this line was placed on hold.
Trunk group key:
At least one trunk is free.
All trunks in the trunk group are busy.
View call charges:
No chargeable calls have been made since the last time
call charges were displayed.
Chargeable calls have been made since the last time
call charges were displayed.
Call forwarding, Forward Line:
Flashing slowly - Either you or your trunk is the destina-
tion of a forwarded call.
Fax details/answering machine:
No fax received or no message on answering machine.
Fax received or message on answering machine.
View number of calls:
No callers waiting.
Flashing rapidly - Callers waiting (a certain number is ex-
ceeded).
Flashing slowly - Callers waiting (a certain number was
reached).
Saving Functions, Procedures and Appointments
63
Step by Step
The following functions are assigned to keys which
have no LED:
Repdial key (external), Procedure key, Trace call, Speed-
dial, Release call, Clear, US:Lock all phones UK:Tele-
phone Lock, Send message, US:Directory UK:Phone-
book (1=internal, 2=LDAP), Call waiting, US:Connect/
Toggle UK:Shuttle, Conference, Speaker call, Retrieve
line, Reserve trunk, Release trunk, Temporary Phone,
Override, US:Park UK:Call Park, Pickup - directed, Pick-
up - group, Account code, Show call charges, Radio pag-
ing equip (not for HiPath 500), Answer page, Timed re-
minder, Open door, DTMF dialing, Recall key, Room
monitor, Hold key, Consultation, Associated dial, Asso-
ciated serv., Tel. data service (not for HiPath 500),
Relocate, Mobile Logon
Step by Step
Saving Functions, Procedures and Appointments
64
Assigning a Procedure (Operating
Steps) to a Key
Station numbers and functions which require additional
inputs, i.e. comprise several operating steps, can be
saved to a single key on your telephone.
Using the associated dial function, for example
Æ Page 48, you can save all the remaining inputs re-
quired (station number of the calling party + the station
number to be dialed) to a single key.
Station numbers which require additional inputs but
also dial pauses can also be stored.
Press the key. The LED lights up.
Select and confirm.
or
qme Enter the code.
Press the key. If a function has already been assigned to
this key, a corresponding message is displayed.
Confirm.
Confirm.
o Enter the procedure, e.g. "*67 231 089123456".
*67= code for associated dial
231= station number of the calling party
089123456 = number to be dialed.
If necessary
To insert pauses, press this key (a "P" is displayed).
Confirm.
or If you make a mistake:
Select and confirm. This deletes all digits entered.
Program/Service
*
91=Prog. feature key?
US: Change feature?
UK: Change key?
Procedure key?
Redial
US: Save entry?
UK: Save?
Previous?
Saving Functions, Procedures and Appointments
65
Step by Step
Confirm.
or
Select and confirm.
.
US: End?
UK: Exit?
US: Program another key?
UK: Another key?
Select the stored procedure by pressing a key.
Procedures containing functions which can be
switched on/off can be activated by pressing the
key, and deactivated by pressing the same key
again.
You can also press a procedure key during a call.
The stored digits are automatically sent as DTMF
signals Æ Page 55.
For information on display messages when sa-
ving procedures Æ Page 118.
Step by Step
Saving Functions, Procedures and Appointments
66
Appointments Function
You can tell your telephone to give you a call when you
want to be reminded of an appointment Æ Page 67.
To do this, you need to save the time you want the call
to be made. You can enter a single appointment that will
take place in the next twenty four hours, or you can en-
ter a daily recurring appointment.
Saving Appointments
Press the key. The LED lights up.
Confirm.
or
qhj Enter the code.
o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
If necessary
f or k If the selected language is "US English" (configure
Æ Page 31) you can enter the code 2 for "am" or 7 for
"pm" (standard = "am").
Confirm.
or
Select and confirm.
Confirm.
Deleting and checking a saved appointment:
Press the key. The LED lights up.
Confirm.
or
rhj Enter the code.
Confirm.
or
Select and confirm.
Program/Service
*
46=Timed reminder on?
One time only?
Daily?
US: Save?
UK: Save entry?
Program/Service
#46=Timed reminder off?
Delete?
US: Exit
UK: End
Saving Functions, Procedures and Appointments
67
Step by Step
Using Timed Reminders
Precondition: You must have saved a timed reminder
Æ Page 66. The current time is the time stored.
The telephone rings. The timed reminder appears on
the screen.
Press the key twice.
or
n t Lift the handset and replace it again.
US: Reminder:
UK: Reminder at:
Speaker
If you fail to answer the timed reminder, it re-
peats five times and is then erased.
Step by Step
Displaying and Assigning Call Charges
68
Displaying and Assigning Call
Charges
Displaying Call Charges (Not for U.S.)
For the current call:
The display usually shows call charges at the end of a
call (default setting).
If you wish to display charges continuously during a call
in progress, your service personnel must request this
feature from your carrier.
Indication of the cost of a telephone call has to be re-
quested from the service provider and has to be in-
stalled by an authorized technician.
Depending on the setting, during or after the call, the
display will show the cost of the telephone call.
Some carriers also let you display toll-free external calls.
The message "Free of Charge" appears on the screen ei-
ther before or during the call.
If the cost indication facility has not been installed, the
display will show the dialled number and/or the length
of the telephone call.
For all calls and the last one conducted:
The connection charges for the last chargeable call con-
ducted are displayed first. Five seconds later, the total
accumulated connection charges appear.
Press the key. The LED lights up.
Select and confirm
1
.
or
qji Enter the code.
If a call is transferred, the charges are assigned to
the telephone to which the call was transferred.
Program/Service
*
65=Show call charges?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Displaying and Assigning Call Charges
69
Step by Step
Displaying Call Charges for Another
Telephone (Not for U.S.)
If this function is configured (contact your service per-
sonnel), you can display and print the chargeable calls
for other telephones (such as a pay phone).
Precondition: You have programmed the function
"View call charges" on a key Æ Page 60.
The LED lights up to indicate that a you have conducted
chargeable call since the last time you viewed the
charges.
Press the "View call charges" key. The chargeable call
appear on the screen.
To display further chargeable calls, confirm each subse-
quent display.
Select and confirm.
or
or
or
Next?
Print?
Delete?
Add’l information?
US: Exit?
UK: End?
Step by Step
Displaying and Assigning Call Charges
70
Dialing with Call Charge Assignment
You can assign external calls to certain projects.
Precondition: Service personnel has set up account
codes for you.
Press the key. The LED lights up.
Select and confirm
1
.
or
qjd Enter the code.
o Enter the account code.
and r Press this key.
or
Confirm.
May be necessary, depending on how your system is
configured; contact your service personnel for details.
o Enter the number of the external station.
Program/Service
*
60=Account code?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
US: #=Save?
UK: #=Save entry?
You can also enter the account code during an
external call.
Private Sphere/Security
71
Step by Step
Private Sphere/Security
Turning Ringer Cutoff On and Off
You can activate the ringer cutoff function if you do not
want the receive any calls. Calls are only identified by
one ring signal, an indication on the display, and a key
which has been programmed to flash (such as a trunk
key).
Select and confirm
1
.
or
or
qml or rml Enter the code for "on" or "off".
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this pur-
pose (contact your service personnel).
Select and confirm.
or
or
qmk or rmk Enter the code for "on" or "off".
Ringer cutoff on?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Ringer cutoff off?
DND on?
DND off?
When you lift the handset, a special dial tone
(continuous buzzing tone) reminds you that do
not disturb is active.
Authorized internal callers can automatically
override the do not disturb function after five sec-
onds.
Step by Step
Private Sphere/Security
72
Caller ID Suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
Select and confirm.
or
or
qlj or rlj
Enter code for "suppress" or "restore".
Silent Monitor
If this function has been configured (contact your ser-
vice personnel), you can join a call already in progress at
an internal station and listen in unnoticed.
qmhh Enter the code.
o Enter the internal station number.
Suppress call ID?
Restore caller ID?
Your service personnel can turn caller ID suppres-
sion on and off for all telephones.
Private Sphere/Security
73
Step by Step
Monitoring a Room
A telephone can be used to monitor a room. The func-
tion must be activated on the telephone that you want
to monitor.
Calling this telephone lets you hear what is going on in
the room.
Activating the telephone to be monitored:
Press the key. The LED lights up.
Select and confirm.
or
qll Enter the code.
You can either leave the telephone in speakerphone
mode (not available with optiPoint 500 economy and
optiPoint 500 basic) or lift the handset and leave it di-
rected towards the noise source.
Deactivating the telephone to be monitored:
Press the illuminated key. The LED goes out.
or
t Replace the handset.
Monitoring the room:
o Enter the internal number if the telephone in the room
you wish to monitor.
Program/Service
*
88=Room monitor?
Program/Service
Step by Step
Private Sphere/Security
74
Trace Call: Identifying Anonymous
Callers (Not for U.S.)
You can have the carrier identify malicious external call-
ers. You can save the caller’s station number during the
call or for 30 seconds after the call ends. However, it is
essential that you do not replace your handset during
this time.
Press the key. The LED lights up.
and
Select and confirm.
or
qlh Enter the code.
Program/Service
*
84=Trace call?
After you have finished tracing the call, the data
is stored on the carriers system. Now contact
your service personnel.
Private Sphere/Security
75
Step by Step
Locking the Telephone to Prevent
Unauthorized Use
You can prevent unauthorized persons from using your
telephone and its electronic notebook during your ab-
sence.
Precondition: You must have configured a personal
identification number (PIN) for your telephone
Æ Page 77.
To lock and unlock the telephone:
Select and confirm.
or
or
qjj or rjj Enter the code for "on" or "off".
o Enter the telephone lock PIN Æ Page 77.
Changeover on?
Changeover off?
While the telephone is locked, a special dial tone
sounds when you lift the handset. You can con-
tinue to dial internal numbers as usual.
Your telephone can also be locked or unlocked
again by an authorized party Æ Page 76.
Step by Step
Private Sphere/Security
76
Locking Another Telephone to Prevent
Unauthorized Use
If this function has been configured (contact your
service personnel), you can lock other telephones to
prevent unauthorized use and then unlock them again
later.
You can use this function to unlock the telephone for us-
ers who have locked their telephones and then forgot-
ten their PINs.
Press the key. The LED lights up.
Confirm
1
.
or
qmhg Enter the code.
o Enter the internal number of the telephones that you
want to lock or unlock.
Confirm.
or
or
q or r Enter the code.
Program/Service
US:
*
943=Lock all phones?
UK:
*
943=Telephone Lock?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
*
=Lock phone?
#=Unlock phone?
Private Sphere/Security
77
Step by Step
Saving Your PIN
To use the functions
to prevent unauthorized persons from using your
telephone Æ Page 75
to use another telephone like your own Æ Page 82
to change your call number Æ Page 83
you need to enter a personal identification number,
which you can save yourself.
Press the key. The LED lights up.
Confirm
1
.
or
qmg Enter the PIN.
o Enter the current five-digit PIN.
If you have not yet assigned a PIN, use the PIN "00000"
the first time you enter it.
o Enter the new PIN.
o Repeat the new PIN.
Program/Service
*
93=Change PIN?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
If you forget your PIN, contact your service per-
sonnel, who can reset your PIN to "00000".
Step by Step
Using Other Functions
78
Using Other Functions
Sending a Message
You can send short text messages (infotexts) to single
users or groups of users who have system telephones.
On system telephones with no display (e.g.
optiPoint 500 entry), on ISDN, pulse or tone dialling
telephones, transmitted text messages will be saved as
a callback request.
Creating and Sending a Message
Select and confirm.
or
qjl Enter the code.
o Enter the internal station number of the recipient or
group.
Select and confirm the preprogrammed message
(which can be changed by service personnel).
or
d ... m Enter the code directly.
The codes appear on the screen, next to the messages
to which they are assigned.
or
Select and confirm.
US: Send message?
UK: Send Message?
0=Please call back
Enter message text?
Using Other Functions
79
Step by Step
Entering text via the keypad
d ... m, q, r Enter text (max. 24 characters) via the keypad. Digit
keys must be pressed a specific number of times to en-
ter letters.
Example:
"R" = Press the q key once and the k key three
times.
After entering text:
Confirm.
Displaying and Deleting Messages You Have
Sent
Select and confirm.
or
rjl Enter the code.
Follow the display prompts.
key 1x 2x 3x 4x 5x
e
[1]
[1] Delete the character to the left
1
f
a b c 2
g
d e f 3
h
g h i 4
i
j k l 5
j
m n o 6
k
p q r s 7
l
t u v 8
m
w x y z 9
d
[2]
[2] Space
.-0
q
[3]
[3] Next letter in upper-case
r
[
1
]
Send?
View sent message?
Texts sent to groups can be deleted only by the
originator.
Step by Step
Using Other Functions
80
Answering Messages
"Messages received:" appears on your screen, along
with an indication of the length.
Confirm.
Follow the display prompts.
US: View messages?
UK: Display Messages?
Using Other Functions
81
Step by Step
Leaving an Advisory Message
You can leave an advisory message on your telephone
screen for internal callers who want to reach you while
you are away from your desk.
When another party calls you, the message appears on
the callers screen.
Select and confirm.
or
qjm Enter the code.
Select and confirm the preprogrammed message
(which can be changed by service personnel).
or
d ... m Enter the code directly.
The codes appear on the screen, next to the messages
to which they are assigned.
or
Select and confirm.
o Enter text (max. 24 characters).
Confirm.
Deleting Advisory Messages
Select and confirm.
or
rjm Enter the code.
or
If you have programmed an "Advisory message" key
Æ Page 60: The LED lights up. Press the key.
Advisory msg. on?
0=Back at:
You can add numeric input to preprogrammed
messages that end in a colon.
Enter message text?
For a detailed description, see Æ Page 79.
US: Save?
UK: Save entry?
Advisory msg. off
Step by Step
Using Other Functions
82
Display Number of Waiting Calls and
Overload Indication
You can show the number of external waiting calls on
the display by pressing the "View number of calls" key
Æ Page 60.
Press the "Waiting calls" key.
If the number of waiting calls exceeds a preset limit
while you are engaged in another call (overload), the
LED on the key lights up. Contact your service person-
nel to find out the waiting call limit.
•LED off:
No callers waiting.
LED flashes slowly:
You have reached the programmed threshold.
LED flashes rapidly:
You have exceeded the threshold value (overload).
Using Another Telephone Like Your
Own for a Call
Other people can temporarily use your telephone for
outgoing calls as though it were their own.
Press the key. The LED lights up.
Select and confirm
1
.
or
qidl Enter the code.
o Enter the other users station number.
o Enter the other user’s telephone lock PIN Æ Page 77.
If applicable
Users who have not yet selected a personal identifica-
tion number are prompted to do so on their own tele-
phones.
o Dial the external number.
This state is canceled at the end of the call.
Program/Service
*
508=Temporary Phone?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Change password
Using Other Functions
83
Step by Step
Change call number (relocate)
You can put your call number on every other available
telephone when it is set up (ask your service person-
nel).
Your previous telephone then receives the old call num-
ber of your new telephone. The call number together
with the settings (e.g. programmed keys) of the tele-
phone are changed.
Precondition: Your old and new telephone are the first
telephones at each connection. The telephone are in
idle state.
The following procedure is carried out on the new tele-
phone.
Press the key. The LED lights up.
Select and confirm.
or
qmhem Enter the code.
o Enter your own call number.
o Enter code (telephone lock) Æ Page 77.
(This is not necessary if you have not determined a code
yet).
Confirm.
or
rmhem Enter the code.
Program/Service
*
9419=Relocate?
Complete Relocate
If you exchange call numbers from different sys-
tem telephones, all programmed keys are re-
placed with the default assignment.
You can, however, connect your telephone to an-
other connection and carry out the procedure.
Step by Step
Using Other Functions
84
Fax Details and Message on Answer-
ing Machine
If a fax or answering machine is connected to your sys-
tem and you have assigned the "Fax details" function to
a programmable key Æ Page 60, the key lights up when
a fax or a message has been received.
Deactivating indication:
Press the illuminated "Fax details" key. The LED goes
out.
Resetting Services and Functions
(System-Wide Cancellation for a Tele-
phone)
There is a general reset procedure for activated func-
tions. The following functions are canceled, if they were
activated:
Forwarding on
•Advisory msg. on
Ringing group on
Hunting group off
Suppress call ID
Waiting tone off
DND on
Ringer cutoff on
Messages received:
View callbacks
Press the key. The LED lights up.
Select and confirm
1
.
or
rd Enter the code.
Program/Service
#0=Reset services?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Using Other Functions
85
Step by Step
Activating Functions for Another Tele-
phone
If this function has been configured (contact your ser-
vice personnel), you can turn the following functions on
and off for other telephones. This feature is also known
as associated service.
Do not disturb, code:
*
97/#97 Æ Page 71
Call forwarding, code:
*
11,
*
12,
*
13/#1 Æ Page 22
Locking and unlocking telephone,
code:
*
66/#66 Æ Page 75
Group ringing, code:
*
81/#81 Æ Page 92
Leaving an advisory message,
code:
*
69/#69 Æ Page 81
•Group call,
code:
*
85/#85 Æ Page 92
Reset services and functions,
code: #0 Æ Page 84
Control relay,
code:
*
90/#90 Æ Page 90
Night service, code:
*
44/#44 Æ Page 59
Timed reminders,
code
*
65 Æ Page 66
Press the key. The LED lights up.
Confirm.
or
qlg Enter the code.
o Enter the internal number of the telephone for which
you want to activate the function.
o Enter the code, such as
*
97 for do not disturb.
Follow the prompts on the screen for any further input.
Program/Service
*
83=Associated serv?
Step by Step
Using Other Functions
86
Using System Functions from the Outside
(DISA: Direct Inward System Access)
If this function has been configured (contact your ser-
vice personnel), you can set up external outgoing calls
from outside the system, just like an internal user. You
can also activate and deactivate the following functions
in your system:
Reset services and functions,
code: #0 Æ Page 84
Call forwarding, code:
*
1/#1 Æ Page 22
Lock and unlock all phones,
code:
*
66/#66 Æ Page 75
•Save PIN,
code:
*
93 Æ Page 77
Send a message,
code:
*
68/#68 Æ Page 78
Leave an advisory message,
code:
*
69/#69 Æ Page 81
•Group ringing, code:
*
81/#81 Æ Page 92
Group call, code:
*
85/#85 Æ Page 92
Suppress caller ID,
code:
*
86/#86 Æ Page 72
Waiting tone, code:
*
87/#87 Æ Page 50
Open door, code:
*
61 Æ Page 35
Door opener on/off, code:
*
89/#89 Æ Page 36
Control relay, code:
*
90/#90 Æ Page 90
Do not disturb, code:
*
97/#97 Æ Page 71
Ringer cutoff function, code:
*
98/#98 Æ Page 71
Speed-dialing, code:
*
7 Æ Page 40
Associated service, code:
*
83 Æ Page 85
Precondition: You have a telephone that uses tone di-
aling (DTMF dialing) or you can switch your telephone
to tone dialing. The telephone is not connected to the
system.
o Set up a call to the system. Enter the station number
(contact your service personnel).
o Wait for a continuous tone (if necessary switch the tele-
phone to tone dialing), then enter the internal number
that has been assigned to you and the associated PIN.
r Enter the code (necessary only if programmed in the
system).
Using Other Functions
87
Step by Step
o
Wait for a dial tone and then enter the code, such as
*
97 for Do not disturb on. Make other inputs as neces-
sary; (refer to the operating instructions for pulse and
DTMF telephones).
or
o Dial the external number.
You can only execute one function at a time, or
set up only one outgoing connection.
The connection is immediately released after
successful activation of a function.
In the case of an external-external call, the con-
nection is released as soon as either of the par-
ties ends the call.
Step by Step
Using Other Functions
88
Using functions in ISDN via code dial-
ing (keypad dialing)
If authorized (contact your service personnel), you can
set ISDN functions via code dialing in some countries.
Press the key. The LED lights up.
Confirm.
or
qidg Enter the code.
o Enter the number of the trunk you wish to use (contact
your service personnel).
o Entering a code for required ISDN function (contact your
service personnel).
Program/Service
*
503=Keypad dialing?
Contact your network provider to find out which
ISDN functions can be code-controlled in your
country.
Siemens AG shall not be liable for damages/
costs which may be incurred by fraudulent activ-
ities or remote operation (e.g. toll fraud).
Using Other Functions
89
Step by Step
Controlling Connected Computers or
Other Programs and
Telephone Data Service
(Not for HiPath 500))
If this function has been configured (contact your ser-
vice personnel), you can control connected computers
or programs running on them, such as hotel services or
information systems, from your telephone.
Precondition: You have set up a connection.
Press the key. The LED lights up.
Confirm.
or
qhf Enter the code.
The connected computer now prompts you to enter the
data, which you can do in one of two ways. Contact
your service personnel to find out which option is pro-
grammed in your system:
Input in en-bloc mode.
d ... m Enter data.
r Press this key at the end of the entry.
or
Confirm.
or Input in online mode:
The connected computer processes your entries di-
rectly.
r Enter the code.
d ... m Enter data.
Program/Service
*
42=Tel. data service?
Entry complete?
Step by Step
Using Other Functions
90
Controlling Relays (Not for HiPath 500)
If this function has been configured (contact your ser-
vice personnel), you can turn up to four relays on and off
to control different facilities (such as a door opener).
Depending on how they are programmed, you can
switch the relays on and off or switch them on and have
them switched off automatically after a timeout.
Select and confirm.
or
or
qmd or rmd Enter the code for "on" or "off".
e ... h Enter the relay.
Sensors (HiPath 3300/3350/3500/3550
Only)
If this function has been configured (contact your ser-
vice personnel), sensors detect signals, causing your
phone to ring and a message to appear on your screen.
Radio Paging (Not for U.S., Not for
HiPath 500)
If paging equipment is connected to your system (con-
tact your service personnel), you can contact people via
their pocket receivers.
The pocket receiver indicates to the person you are
looking for that someone is trying to get in touch. The
person you page can then go to the nearest telephone
and call you.
The operating procedures differ according to the type of
radio paging equipment connected (simple or enhanced
paging equipment).
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 110!
*90=Control Relay On?
#90=Control Relay Off?
Using Other Functions
91
Step by Step
Simple Paging Equipment
Paging:
To be paged, you must have activated a call ringing
group Æ Page 95, call forwarding Æ Page 22, or call re-
direction (service technician) to the internal station
number of your paging equipment.
A call request is then signaled automatically.
Answering the page from the nearest telephone:
n Lift the handset.
qim Enter the code.
o Enter your own station number.
Enhanced Paging Equipment (HiPath 3700/
3750/3800 Only)
Paging:
Press the key. The LED lights up.
Select and confirm.
or
qhi Enter the code.
o Enter the number of the party you want to page.
Select and confirm.
or
Answering the page from the nearest telephone:
n Lift the handset.
Press the key. The LED lights up.
Select and confirm.
or
qhi Enter the code.
o Enter your own station number.
Program/Service
*
45=Page?
1=Display information?
2=Text?
Program/Service
#45=Answer page?
Step by Step
Using Other Team Functions
92
Using Other Team Functions
Turning Group Call On and Off
If this function has been configured (contact your ser-
vice personnel), you belong to one or more groups of
users who can each be reached under a hunt group or
group call number.
Incoming calls are signaled on all group member tele-
phones in the order in which they are received ( hunt
group) or simultaneously (= group call) until one mem-
ber of the group accepts the call.
You can also belong to a team (including executive/sec-
retary ones) in which station numbers are programmed
on trunk keys Æ Page 98.
Each member of the group remains available under his
or her own station number.
You can activate and deactivate the audible signal for a
hunt group, group call or individual trunks in a group (in-
cluding an executive/secretary team).
If the LED on a programmed "US:Join/leave group
UK:Hunt group join/leave" key Æ Page 60 is illuminated,
this means that the audible tone was activated for at
least one group.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 106!
Using Other Team Functions
93
Step by Step
You belong to a hunt group or a group call:
Select and confirm
1
.
or
or
rli or qli Enter the code for "leave" or "join".
or
Press the Hunt group join/leave key.
or
You belong to multiple groups or to one group with
trunk keys (including executive/secretary teams).
Select and confirm
1
.
or
or
rli or qli Enter the code for "leave" or "join".
or
Press the "Hunt group join/leave" key.
or
If an "x" appears between group/trunk number
or (such as 301) and group name, the audible tone is active
for this group or trunk.
No "x" means that the audible tone was deactivated.
Press the "OK" dialog key to confirm your selection and
display the next group or trunk number and group
name.
or
Select and confirm
1
.
This turns off the audible tone for the displayed group or
trunk.
US: Leave group?
UK: Leave hunt group?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
US: Join group?
UK: Join hunt group?
US: Leave group?
UK: Leave hunt group?
US: Join group?
UK: Join hunt group?
301 x group name
301 group name
Next?
US: Leave group?
UK: Leave hunt group?
Step by Step
Using Other Team Functions
94
or
Select and confirm
1
.
This turns off the audible tone for the displayed group or
trunk.
or
Select and confirm.
This turns off the audible tone for all groups and trunks.
or
r Enter the code for "Leave all groups".
or
Select and confirm.
This turns off the audible tone for all groups and trunks.
or
q Enter the code for "Join all groups".
Accepting a Call for Another Member
of Your Team
You can accept calls for other telephones in your team
from your telephone even while engaged in another
call. To do this, contact your service personnel to find
out if a pickup group has been configured.
Precondition: Your telephone rings briefly. "Call for: "
appears on the upper display line with the station num-
ber or name of the originator; the station number or
name of the caller appears on the lower line.
Confirm.
or
Press the key. The LED lights up.
qik Enter the code.
US: Join group?
UK: Join hunt group?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
#=Leave all groups?
*
=Rejoin all groups
If you deactivate the audible tone for another
group or trunk, or deactivate it for all groups and
trunks to which you belong, a special dial tone
sounds when you lift the handset.
Pickup - group?
Program/Service
Using Other Team Functions
95
Step by Step
Activating and Deactivating a Ringing
Group
You can have calls for your telephone signaled audibly at
up to five other internal phones. The person who an-
swers first receives the call.
Saving, displaying, and deleting telephones for the
ringing group:
Press the key. The LED lights up.
Select and confirm
1
.
or
qle Enter the code.
Follow the display prompts (enter the internal station
number).
Removing all telephones in call ringing group:
Select and confirm.
or
rle Enter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) Æ Page 109!
Program/Service
*
81=Ringing group on?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
Is your telephone a member of a ringing group,
the station number or name of the originator ap-
pears on the upper display line and the station
number or name of the caller appears on the low-
er line.
Ringing group off?
Step by Step
Using Other Team Functions
96
Uniform Call Distribution (UCD)
If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
Select and confirm
1
.
Confirm.
or
or
qhde or rh de
Enter the code for "Log on" or "Log off".
o To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm
1
.
Confirm.
or
or
rhdf or qh df
Enter the code for "Not available" or "Available".
Program/Service
UCD?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
*
401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*
402=Available?
Using Other Team Functions
97
Step by Step
Requesting and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
distribution cycle for a programmable period of time un-
til you log back on.
Press the key. The LED lights up.
Select and confirm
1
.
Confirm.
or
or
qhdg or rhdg
Enter the code for "on" or "off".
Turning the night service on and off for UCD:
Press the key. The LED lights up.
Select and confirm
1
.
Confirm.
or
or
qhdh or rhdh
Enter the code for "on" or "off".
Display the number of waiting calls:
Press the key. The LED lights up.
Select and confirm
1
.
Confirm.
or
qhdi Enter the code for "on" or "off".
Program/Service
UCD?
[1] ”Different Displays in a HiPath 4000 Environment
(Not for HiPath 500)” Æ Page 112
*
403=Work on?
#403=Work off?
Program/Service
UCD?
*
404=UCD night on?
#404=UCD night off?
Program/Service
UCD?
*
405=Calls in queue?
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
98
Team and Executive/Secretary
Functions With Trunk Keys
If this function has been configured (contact your ser-
vice personnel), you belong to a team of users for
whom special keys were programmed:
Trunk keys (MULAP keys)
Direct station selection keys
•Group call key
(not on the executive telephone in an executive/sec-
retary team)
Ring transfer keys
(only in an executive/secretary team)
As a team member, you can also program these keys
yourself ("MULAP key", "Direct station select", "US:Join/
leave group UK:Hunt group join/leave", "Ring Transfer:
on/off") Æ Page 60. You can also program a call forward-
ing key ("Forward Line") for each line.
Using Trunk Keys
A separate trunk is assigned to each team member. All
other team members have the same trunk keys for
these trunks on their telephones. This means that every
team member can use all programmed trunk keys.
Each team member can also be reached under a sepa-
rate station number, if one was assigned.
Meaning of LED Indications on Trunk Keys:
Trunk key LED is off - Trunk is free and can be used.
or
Trunk key LED is lit - Trunk is in use.
or
Trunk key LED is flashing rapidly - A call on the trunk
needs to be answered.
or
Trunk key LED is flashing slowly - A call on hold is wait-
ing.
Team and Executive/Secretary Functions With Trunk Keys
99
Step by Step
Answering Calls With Trunk Keys
Precondition: Your telephone is ringing and/or the
trunk key is flashing rapidly.
Press the rapidly flashing trunk key.
This is not necessary if the trunk is automatically as-
signed to you when you lift the handset or press the
"Speaker" key; in this case the assigned trunk key lights
up.
n Lift the handset.
or
With on-hook dialing: Use speakerphone mode and
open listening (not available with
optiPoint 500 economy and optiPoint 500 basic).
Making Calls with Trunk Keys
Press the free trunk key that you want to use to set up
your call.
This is not necessary if the trunk is automatically as-
signed to you when you lift the handset or press the
"Speaker" key; in this case the assigned trunk key lights
up.
o Dial the station number.
n When the other party answers: Lift the handset.
or
With on-hook dialing: Use speakerphone mode and
open listening (not available with
optiPoint 500 economy and optiPoint 500 basic).
Using a Trunk Key to Place a Call on Hold and
Retrieve It Again
Precondition: You are conducting a call over a trunk in
your group. The "US:Hold UK:Common Hold" key has
been programmed on your telephone Æ Page 60.
Placing a call on hold:
Press the "US:Hold UK:Common Hold" key.
t or Replace the handset or press the key.
Depending on the configuration (contact your service
personnel), this may be necessary so other team mem-
bers can also pick up the call on hold.
Release
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
100
Retrieving the call:
Press the slowly flashing trunk key.
Switching Between Phone Calls on Multiple
Trunks
Precondition: You are conducting a call over a trunk in
your group. Another trunk key starts flashing.
Press the flashing trunk key. The first party is placed on
hold on the other trunk.
Press the slowly flashing trunk key. The second party is
placed on hold.
You can switch between the two call as many times as
you wish. Always press the slowly flashing trunk key.
Forwarding Calls on Lines
You can immediately forward internal or external calls
on your lines to different internal or external telephones
(destinations); even external destinations are possible
in certain system configurations.
Activating call forwarding for one trunk activates the
function for all trunk keys assigned to this trunk in your
group.
Press the key. The LED lights up.
Select and confirm.
or
qide Enter the code.
Press the trunk key you wish to use.
or
o Enter the number of the trunk you wish to use.
or
If available. Press the "Forward Line" key.
(You have stored the incomplete "Forward Line" function
on the key, excluding the call forwarding type and desti-
nation Æ Page 60.)
Program/Service
*
501=Forward Line: On?
Team and Executive/Secretary Functions With Trunk Keys
101
Step by Step
Select and confirm.
or
or
or
e or f or g Enter the code.
o Enter the destination number.
Confirm.
or
If available. Press the "Forward Line" key. (You have
stored the call forwarding type and destination on the
"Forward Line" key Æ Page 60.)
Deactivating call forwarding:
Press the key. The LED lights up.
Select and confirm.
or
ride Enter the code.
Press the trunk key you wish to use.
or
o Enter the number of the trunk key you wish to use.
or
If available. Press the "Forward Line" key.
Meaning of LED Indications on the "Forward Line"
Keys:
The LED on the "Forward Line" key is off - call forwarding
is not active for this trunk.
or
LED on the "Forward Line" key is lit - call forwarding is
active for this trunk.
or
LED on the "Forward Line" key is flashing slowly - the
trunk is a call forwarding destination.
1=all calls?
2=external calls only?
3=internal calls only?
US: Save?
UK: Save entry?
Program/Service
#501=Forward Line: Off?
If you have activated call forwarding for a trunk, a
special dial tone sounds when the line is seized.
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
102
Using DSS Keys
Each team member has a DSS key for every other
member in the team.
This enables every team member to reach all other
members of the team directly, simply by pressing a key.
Meaning of LED Indications on DSS Keys
LED on the DSS key is off - the team member is not en-
gaged in a phone call.
or
LED on the DSS key is lit - the team member is engaged
in a phone call or has activated do not disturb.
or
LED on the DSS key is flashing rapidly - a call has ar-
rived for you and needs to be answered.
or
LED on the DSS keys is flashing slowly - a caller is try-
ing to reach another member of your team, who has not
yet answered.
Using DSS Keys to Answer Calls
Precondition: Your telephone is ringing and/or a DSS
key is flashing.
If appl. Press the flashing DSS key.
This is not necessary if you are receiving a DSS call and
the DSS key is flashing rapidly.
n Lift the handset.
or With on-hook dialing: Use speakerphone mode and open
listening (not available with optiPoint 500 economy and
optiPoint 500 basic).
Calling a Team Member Directly
Press the direct station selection key.
or
If the team member you wish to reach is engaged in an-
other call, the DSS key on your telephone is illuminated.
You can make the call even in this case.
n When the other party answers: Lift the handset.
Team and Executive/Secretary Functions With Trunk Keys
103
Step by Step
or With on-hook dialing: Use speakerphone mode (not
available with optiPoint 500 economy and
optiPoint 500 basic).
Transferring a Call in Progress
Press the DSS key and announce the call, if desired.
t Replace the handset.
or
Press the key.
Accepting a Call for Another Team
Member
Press the flashing DSS key or trunk key.
n Lift the handset.
or With on-hook dialing: Use speakerphone mode and open
listening (not available with optiPoint 500 economy and
optiPoint 500 basic).
Joining or Leaving a Group Call
(Not for the Executive Telephone in an
Executive/Secretary Team)
By default, your telephone rings when a call arrives on
your line.
If you want your phone to ring even when calls arrive on
other lines, you can turn your ringer on and off for each
line in your group Æ Page 92.
Your telephone rings (one time only or every four sec-
onds) even when you are engaged in another call (atten-
tion ring volume Æ Page 29).
Release
Step by Step
Team and Executive/Secretary Functions With Trunk Keys
104
Transferring Calls Directly to the
Executive
(Only in an Executive/Secretary Group)
Normally, audible signaling of all calls for the executive
is heard only in the secretary’s office.
You can activate audible signaling so that calls are only
signaled on the executive telephone and on a second
telephone assigned to it.
Activating ring transfer:
Press the Ring Transfer" key. The LED lights up.
or
Press the key. The LED lights up.
Select and confirm.
or
qidf Enter the code.
Press the trunk key you wish to use.
or
o Enter the number of the trunk you wish to use.
Deactivating ring transfer:
Press the "Ring Transfer" key. The LED goes out.
or
Press the key. The LED lights up.
Select and confirm.
or
ridf Enter the code.
Press the trunk key you wish to use.
or
o Enter the number of the trunk you wish to use.
Program/Service
*
502=Ring Transfer: On?
Program/Service
#502=Ring Transfer: Off?
Testing the Telephone
105
Step by Step
Testing the Telephone
Testing the Telephone Functions
You can test your telephone functions.
Precondition: Your telephone is idle.
Press the key. The LED lights up.
Select and confirm.
or
qmhd Enter the code.
If everything is OK,
all LEDs on the telephone start flashing, including
the ones on the key module (only the Program/Ser-
vice menu LED lights up);
your station number appears on the screen;
all pixels in the display are activated;
the ringer signal sounds.
Checking the Key Assignment
You can check the assignment of keys on your tele-
phone to see which functions are programmed on
which keys.
Press the key. The LED lights up.
Select and confirm.
or
qme Enter the code.
Press the key. The key assignment appears on the
screen.
Select and confirm.
or
Select and confirm.
Program/Service
*
940=Phone test?
Program/Service
*
91=Prog. feature key?
US: Another key?
UK: Program another key?
US: Exit?
UK: End?
Step by Step
Special Functions in the LAN (Not for HiPath 500)
106
Special Functions in the LAN
(Not for HiPath 500)
If your telephone is operating in a HiPath 5000 environ-
ment, multiple HiPath 3000 systems are interconnect-
ed via a LAN (Local Area Network, e.g. proprietary PC
network). Your telephone calls are conducted via the
LAN (PC network).
If this is the case, you must take certain special features
into consideration when performing various functions.
These are described below.
Leaving a Hunt Group/Group Call
Precondition: you belong to a hunt group/group call
Æ Page 92 of another HiPath 3000:
Select and confirm.
or
qhk Enter the code.
o Enter the (DISA) call number of the other
HiPath 3000.
or
r Confirm the entry.
o Enter the (DISA) call number of your telephone.
or
r Confirm the entry.
Select and confirm.
or
or
rli or qli Enter the code for "leave" or "join".
You belong to multiple groups of another
HiPath 3000:
o Enter the group number for "Join/Leave, directed".
Internal DISA?
Leave hunt group?
Join hunt group?
Special Functions in the LAN (Not for HiPath 500)
107
Step by Step
Transferring Call Forwarding
You can activate/deactivate call forwarding Æ Page 22
for your telephone from other HiPath 5000 telephones.
Select and confirm.
or
qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 to
which your telephone is connected.
or
r Confirm the entry.
o Enter the (DISA) call number of your telephone.
or
r Confirm the entry.
Activating this function:
Select and confirm.
or
qe Enter the code.
Select and confirm.
or
or
or
e or f or g Enter the code.
o Enter the destination number.
Confirm.
Deactivating this function:
Select and confirm.
or
re Enter the code.
Internal DISA?
Call forwarding on?
1=all calls?
2=external calls only?
3=internal calls only?
Save?
Call forwarding off?
Step by Step
Special Functions in the LAN (Not for HiPath 500)
108
Using Night Answer
If authorized (contact your service personnel), you can
define telephones in other HiPath 3000 communica-
tions platforms as the night answer Æ Page 59.
Select and confirm.
or
qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 to
which the night answer telephone is connected.
or r Confirm the entry.
o Enter the (DISA) call number of the telephone from
which you wish to activate/deactivate the night answer
service.
or r Confirm the entry.
Activating this function:
Select and confirm.
or
qhh Enter the code.
o
Enter the destination number (= temporary night an-
swer service).
Confirm.
Deactivating this function:
Select and confirm.
or
rhh Enter the code.
Internal DISA?
Night answer on?
Save?
Night answer off?
Special Functions in the LAN (Not for HiPath 500)
109
Step by Step
Activating and Deactivating a Ringing
Group
You can have calls for your telephone signaled audibly at
external telephones or at telephones in other
HiPath 3000 communications platforms Æ Page 95.
Saving the telephones for the ringing group:
Press the key. The LED lights up.
Select and confirm.
or
qle Enter the code.
Select and confirm
or
or
Select and confirm, then follow the operating instruc-
tions.
o Enter the call number.
Confirm.
or
r Enter
Confirm.
Select and confirm.
Removing all telephones in call ringing group:
Select and confirm.
or
rle Enter the code.
Program/Service
*
81=Ringng group on?
Add to ringing group?
Add another station?
Display remove?
#=Entry complete?
Save?
Exit?
Ringing group off?
Step by Step
Special Functions in the LAN (Not for HiPath 500)
110
Controlling Relays
If this feature is configured (contact your service per-
sonnel), you can also control relays Æ Page 90 in other
HiPath 3000 communications platforms.
Select and confirm.
or
qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 in
which the relay is to be controlled.
or r Confirm the entry.
o Enter the (DISA) call number of the telephone from
which you wish to control the relay.
or
r Confirm the entry.
Select and confirm.
or
or
qmd or rmd Enter the code for "on" or "off".
e ... h Enter the relay.
Internal DISA?
*90=Control Relay On?
#90=Control Relay Off?
Special Functions in the LAN (Not for HiPath 500)
111
Step by Step
Opening the Door
If this feature is configured (contact your service per-
sonnel), you can also activate the door opener
Æ Page 35 in other HiPath 3000 communications plat-
forms.
Select and confirm.
or
qhk Enter the code.
o Enter the (DISA) call number of the HiPath 3000 in
which the door is to be opened.
or
r Confirm the entry.
o Enter the (DISA) call number of the telephone from
which you wish to activate the door opener.
or r Confirm the entry.
Select and confirm.
or
qje Enter the code.
o w Enter the call number of the entrance telephone
Internal DISA?
Open door?
Step by Step
Different Displays in a HiPath 4000 Environment (Not for HiPath 500)
112
Different Displays in a HiPath 4000
Environment (Not for HiPath 500)
Depending on the system configuration, not all func-
tions may appear on the display exactly as shown in this
document.
The following table gives an overview of these func-
tions and shows you under which menus they can be
found:
Menu Function Description
Destinations? Forwarding on? Æ Page 22
Change Speed Dial?
Æ Page 40
Caller list?
Æ Page 38
Ringing group on?
Æ Page 95
UCD?
Æ Page 96
Feature Settings? DND on? Æ Page 71
US: Join group?
UK: Join hunt group?
Æ Page 92
US: Leave group?
UK: Leave hunt group?
Æ Page 92
Forwarding on?
Æ Page 22
Ringer cutoff on?
Æ Page 71
HF answerback on?
Æ Page 33
Waiting tone off?
Æ Page 50
Mute on?
Æ Page 19
Suppress call ID?
Æ Page 72
Advisory msg. on?
Æ Page 81
Use speed dialing? Æ Page 40
Prog. feature key? Æ Page 27
Æ Page 60
PIN / COS? US: Lock phone?
UK: Changeover on?
Æ Page 75
US: Lock all phones?
UK: Telephone Lock?
Æ Page 76
Change PIN?
Æ Page 77
US: PIN Code reset?
UK: Lock code reset?
Æ Page 76
Temporary Phone?
Æ Page 82
Timed reminder on? Æ Page 66
Different Displays in a HiPath 4000 Environment (Not for HiPath 500)
113
Step by Step
Depending on the system configuration, some display
texts may differ from the display texts described in this
document.
Please refer to the following table for an overview of
such texts:
More features? DTMF dialing? Æ Page 55
Speaker call?
Æ Page 46
Retrieve call?
Æ Page 51
Pickup - directed?
Æ Page 32
Account code?
Æ Page 70
Show call charges?
Æ Page 68
Reset services?
Æ Page 84
Trunk flash?
Æ Page 57
Tem p o r a r y MS N ?
Æ Page 47
US: DISA intern?
UK: DISA internal?
Æ Page 106
Cancel?
Menu Function Description
HiPath 3000 Display HiPath 4000 Display Description
Call wait.term.? Camp-on termination?
Call wait.term.off? Camp-on deact.? Æ Page 50
Caller list? Call log? Æ Page 38
Change Speed Dial? Speed dialing? Æ Page 40
Ringer cutoff on? Ringer on? Æ Page 71
Service? Program/Service?
View callbacks? Display callbacks? Æ Page 25
Labeling, Documentation
114
Labeling, Documentation
Labeling Key Fields
You can chose from the following options to label the keys with the func-
tions/call numbers saved (Æ Page 9, Æ Page 10, Æ Page 60):
Labeling
•by hand:
Labeling strips are delivered with your optiPoint. Write the function or
a name on the matching strips within the white field and attach them
to your optiPoint.
with a computer:
You have avail of a CD Rom (ask your service personnel) with the elec-
tronic operating instructions for your HiPath 500 and HiPath 3000 /
5000 Æ Page 115. You can label your keypads for each PC.
with a computer via the Internet:
You will find the "Online Key Labeling Tool" along with the user interface
under http://www.siemens.com/hipath
Æ "Downloads" Æ "Software".
Put the labeled strips in the rele-
vant key pad on your optiPoint and
place the transparent cover over
them (mat page above).
Labeling, Documentation
115
Attaching a Station Number Label
Self-adhesive call-number labels are also delivered with your optiPoint.
Write on the call-number label (fire brigade, police, own telephone num-
bers), then remove and stick it in the recess on the telephone when the
handset is lifted.
Documentation
You can find these operating instructions in the Internet in PDF format under
http://www.siemens.com/hipath
and on CD-ROM (ask your service personnel) in HTML and PDF format.
In order to look at and print the operating instructions in PDF format, you
need a computer on which the free Acrobat Reader software package is
installed by Adobe.
To look at the operating instructions in HTML format you need a computer
with a www browser, e.g. Microsoft Internet Explorer.
Labeling, Documentation
116
Accessories
The following accessories help you customize your telephone (not
optiPoint 500 economy) to your individual preferences. optiPoint adapters
are modules which can be plugged into the option bays at the bottom of
optiPoint.
optiPoint key module:
Key module with 16 programmable keys. You can connect up to two key
modules to your telephone.
optiPoint BLF:
Key modules with 90 LEDs and function keys. Use preferably in conjunc-
tion with optiPoint Attendant.
optiPoint acoustic adapter:
Connects a desk microphone, Headset, external speaker or second hand-
set.
Provides an additional bell for signaling calls in loud environments and sim-
ilar situations and controls illuminated display panels, such as "Please do
not enter" at the entrance to a room.
optiPoint analog adapter:
Connects an additional analog telephone, fax machine or PC with a modem
card.
optiPoint ISDN adapter:
Connects an ISDN device, such as an ISDN fax machine, video recorder or
PC to the S
0
interface.
optiPoint phone adapter:
Connects a second system telephone. Callers can reach the second sys-
tem telephone under a separate station number.
optiPoint recorder adapter:
Connects an external recorder or a second headset.
Headset:
Headset for frequent telephone users.
Second handset:
Allows you to hear better in noisy environments.
Desk microphone:
For speakerphone mode under poor acoustic conditions.
External speaker:
Improves the sound quality with open listening.
optiPoint Conference Kit:
to improve the hands free speaking quality of telephone conferences.
You will find details about the individual products in your optiPoint
telephone data sheets.
Fixing Problems
117
Fixing Problems
Telephone Maintenance
Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.
Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring:
Check whether the do not disturb function was activated on your tele-
phone (" Do not disturb" appears on the screen). If so, deactivate it
Æ Page 71.
You cannot dial an external number:
Check whether you telephone is locked ("US:Not authorized UK:Access
denied" appears on the screen). If so, unlock the telephone Æ Page 75.
To correct any other problem:
First contact your service personnel. If your service personnel is unable to
correct the problem, contact Customer Service.
Step by Step
Fixing Problems
118
Responding to Error Messages on the
Screen
Possible cause:
The station number is incorrect.
Possible response:
Enter a correct station number.
Possible cause:
You tried to activate a disabled function.
Possible response:
Ask your service personnel to authorize you to use the
function.
Possible cause:
The station number you dialed does not exist. The tele-
phone you are trying to call is unplugged.
Possible response:
Enter a correct station number. Try calling the telephone
again later on.
Possible cause:
You dialed your own station number.
Possible response:
Enter a correct station number.
Possible cause:
All memory locations for external station numbers are
currently in use.
Possible response:
Try again later on.
US: Invalid entry
UK: Incorrect entry
US: Not authorized
UK: Access denied
US: Currently not possible
UK: Feature not available
US:Invalid station number
UK: Number cannot be
dialed
US: Key memory is full
UK: Max.no.of keys
exceeded
Fixing Problems
119
Step by Step
Possible cause 1:
If "Delete other layer" appears on the menu:
you tried to program a function or internal station num-
ber with LED on a key that is already programmed on
the second layer (for example, external station number).
Possible response:
Confirm "Delete other layer" to program the station
number/function.
Possible cause 2:
If Delete LED support" appears on the menu:
you tried to program a station number without LED or
an external station number on a key that is already pro-
grammed with an internal station number with LED.
Possible response:
Confirm "Delete LED support" to save the station num-
ber. The internal station number already programmed
remains on the other layer without LED display.
Contacts for Resolving Problems
If you encounter a problem that lasts longer than five
minutes, contact your service personnel.
Key affects other layer
120
Index
Index
A
accessories ............................................... 116
account code .............................................. 70
activating door opener .............................. 35
adapter ....................................................... 116
advisory message ...................................... 81
agents .......................................................... 96
announcement ........................................... 46
answering a timed reminder .................... 67
answering machine ................................... 84
call pickup ................................................ 36
appointment ................................................ 66
assigning a DID number ........................... 47
assigning available keys ............................ 60
assigning programmable keys ................. 60
associated dialing/dialing aid .................... 48
Attention Ring Vol ...................................... 29
automatic connection setup ..................... 47
automatic line seizure ............................... 17
C
call
accepting from answering machine
... 36
accepting in a team ............................. 103
accepting, group ..................................... 94
answering .......................................... 14, 32
forwarding ............................................... 22
forwarding in a team ........................... 100
forwarding MSN in CO .......................... 23
in a team with trunk keys ..................... 99
parking ..................................................... 51
pickup, directed ...................................... 32
placing on hold ........................................ 52
rejecting ................................................... 32
retrieving from park ............................... 51
retrieving held ......................................... 52
transfer ................................................... 103
transfer after announcement ............... 56
using DSS keys in a team ................... 102
call charge assignment ............................. 70
call charges for another telephone ......... 68
call charges for your telephone ............... 68
call forwarding ............................................ 22
MSN in CO .............................................. 23
call request .................................................. 38
call signal ..................................................... 14
call transfer .................................................. 21
call volume ............................................ 14, 30
call waiting
accepting
................................................. 49
allowing .................................................... 50
preventing ............................................... 50
call waiting (camp-on) ................................ 58
tone off .................................................... 50
call waiting on/off ....................................... 50
call waiting tone on/off .............................. 50
caller ID
restoring display of
suppressing display of caller ID
....... 72
caller ID suppression ................................. 72
calling
entrance telephone
................................ 35
calling a second party ................................ 20
calls
distributing
............................................... 96
calls in queue ........................................ 82, 96
CE mark ......................................................... 3
change call number ................................... 83
charges for another telephone ................ 68
charges for your telephone ...................... 68
checking key assignments ..................... 105
cleaning the telephone ............................ 117
code dialing in ISDN .................................. 88
codes ............................................................ 12
conducting calls with a headset .............. 34
conference .................................................. 20
connection setup, automatic .................... 47
consultation hold ........................................ 20
contacts/problems ................................... 119
control panel
optiPoint 500 advance
........................... 10
optiPoint 500 economy/basic/standard 9
D
deleting advisory messages ..................... 81
desk microphone ..................................... 116
details, fax ................................................... 84
dial input editing ......................................... 37
121
Index
dialing
en-bloc
...................................................... 37
from the LDAP database ...................... 44
internal/external calls ............................. 17
dialing a number
from the caller list
.................................. 39
with repertory dialing keys ................... 28
dialing aid
S0–bus
..................................................... 48
dialing Internal calls ................................... 17
dialing numbers
from the internal directory
.................... 42
using speed-dialing ................................ 40
direct inward system access (DISA) ....... 86
direct station select ........................... 62, 102
directory, internal ....................................... 42
DISA ............................................................. 86
display ...................................................... 9, 10
angle ......................................................... 30
backlight ................................................... 30
contrast .................................................... 31
for HiPath 4000 environment ............. 112
distributing calls ......................................... 96
do not disturb ............................................. 71
door opener ................................................. 36
DTMF suffix-dialing (tone dialing) ............ 55
E
editing dial inputs ....................................... 37
editing the station number ....................... 37
en-bloc ......................................................... 37
enhanced paging equipment ................... 91
entrance telephone .................................... 35
error messages ........................................ 118
executive/secretary functions .................. 98
explanation of symbols ............................. 11
external code .............................................. 17
F
faceplate
key module
.............................................. 10
fax details .................................................... 84
forwarding ................................................... 22
multiple subscriber number (MSN) ..... 23
forwarding MSN in CO .............................. 23
forwarding multiple subscriber number
(MSN)
........................................................... 23
function keys ............................................... 12
functions
activating/deactivating for another
telephone associated service
........... 85
programming on keys ............................ 60
resetting ................................................... 84
G
group call ..................................................... 92
in a team ................................................ 103
H
handsfree answerback .............................. 33
off ..............................................................33
on .............................................................. 33
headset ................................................ 34, 116
HiPath 5000
actuators
................................................ 110
group call ............................................... 106
hunt group ............................................. 106
night answer .........................................108
opening the door .................................. 111
relays ...................................................... 110
ringing group ......................................... 109
transferring call forwarding ................. 107
hotline .......................................................... 47
HTML format ............................................ 115
hunt group ................................................... 92
I
internal directory ........................................ 42
IP telephony .............................................. 106
K
key fields, labeling ......................... 9, 10, 114
key module .................................................. 10
keypad dialing ............................................. 88
keys
assigning
.................................................. 60
fixed ...................................................... 9, 10
incomplete save ..................................... 60
labeling ................................................... 114
programmable ..................................... 9, 10
122
Index
L
labeling key fields .......................... 9, 10, 114
LAN telephony .......................................... 106
LDAP telephone database ........................ 44
leaving an advisory message ................... 81
LED (light-emitting diode) ..................... 9, 10
LED indications, meaning of .... 98, 101, 102
LED signals, meaning ................................ 61
locking all phones ...................................... 76
locking/unlocking the telephone .............. 75
M
mailbox ........................................................ 46
making calls
on-hook dialing
........................................ 17
using redial .............................................. 18
with the dialing aid ................................. 48
making external calls ................................. 17
making trunk calls ...................................... 17
malfunctions ............................................. 117
meaning of LED Indications ..................... 98
meaning of LED indications ........... 101, 102
meaning of LED signals ............................ 61
message
answering
................................................ 80
deleting/displaying ................................. 78
receiving .................................................. 80
sending .................................................... 78
microphone for speakerphone mode ..... 10
monitoring
silent
......................................................... 72
MULAP keys ............................................... 98
MULAP trunk keys .................................... 98
N
night answer ............................................... 59
notes .............................................................. 2
O
open door
with a code
.............................................. 36
open listening ............................................. 16
opening door ............................................... 35
operating instructions
HTML format
........................................ 115
ordering .................................................. 115
PDF format ............................................ 115
operating principle ..................................... 12
operating steps
assigning to a key
................................... 64
operating systems ..................................... 11
optiPoint adapter ...................................... 116
optiPoint key module ................................ 10
overload ....................................................... 82
override .................................................. 58, 72
P
parking a call ............................................... 51
PDF format ................................................ 115
personal identification number ................ 77
pickup (call) ............................................ 32, 94
PIN ................................................................ 77
for a telephone ....................................... 75
placing a call on hold ................................. 52
in a team .................................................. 99
preventing and allowing
automatic camp-on
................................ 50
prime line on ............................................... 17
problems/contacts ................................... 119
procedure
assigning to a key
................................... 64
Program/Service ......................................... 12
programming available keys ..................... 60
programming keys ..................................... 60
programming your telephone .................. 29
project calls ................................................. 70
R
radio paging equipment PSE .................... 90
recall ............................................................. 56
receiving volume .................................. 14, 30
redialing a number ..................................... 18
from the caller list .................................. 39
relays ............................................................ 90
relocate ........................................................ 83
reserving a trunk ........................................ 47
resetting functions ..................................... 84
resetting services ....................................... 84
ring tone ...................................................... 29
123
Index
ring transfer
in an executive/secretary team
.......... 104
ring volume ................................................. 29
ringer cutoff ................................................ 71
ringing group ............................................... 95
room monitor .............................................. 73
S
saving a PIN ................................................ 77
second level ................................................ 28
secretary functions .................................... 98
security ........................................................ 71
sensors ........................................................ 90
setting your telephone .............................. 29
Shift .............................................................. 28
Shift key ....................................................... 28
silent monitor .............................................. 72
simple paging equipment ......................... 91
speaker ........................................................ 14
speaker call ................................................. 46
speakerphone mode ..................... 14, 15, 30
special dial tone .......................................... 71
speed-dialing
dialing numbers
...................................... 40
saving station speed-dialing ................. 40
suffix-dialing ............................................ 40
system ..................................................... 40
station number
assigning
.................................................. 47
correcting ................................................. 37
saving ....................................................... 27
station speed-dialing .................................. 40
suffix-dialing ................................................ 55
automatic ................................................. 40
DTMF tone dialing ................................. 55
switches ...................................................... 90
system speed-dialing ................................ 40
system-wide cancellation ......................... 84
T
team with trunk keys ................................. 98
telephone
cleaning
.................................................. 117
locking ...................................................... 75
locking another ....................................... 76
locking/unlocking .................................... 75
locking/unlocking all phones ................. 76
maintaining ............................................ 117
operating .................................................. 12
settings .................................................... 29
testing .................................................... 105
using another like your own ................. 82
telephone data service .............................. 89
telephone database LDAP ........................ 44
telephone maintenance .......................... 117
telephone test .......................................... 105
temporary phone ........................................ 82
testing the telephone .............................. 105
testing the telephone functions ............ 105
text message
answering
................................................ 80
deleting/displaying ................................. 78
receiving ................................................... 80
sending ..................................................... 78
three-party conference .............................. 20
time-dependent hotline ............................. 47
toggle ........................................................... 20
toggle/connect
in the team
............................................ 100
tone dialing .................................................. 55
tone dialing (DTMF dialing) ....................... 55
trace call ....................................................... 74
transfer (call) ............................................. 103
after announcement .............................. 56
transfer call .................................................. 21
trunk flash .................................................... 57
trunk keys in a team .................................. 98
trunk keys, MULAP ................................... 98
trunk, reserving .......................................... 47
U
UCD .............................................................. 96
using a caller list ......................................... 38
using a temporary phone .......................... 82
using functions from the outside ............ 86
124
Index
V
variable call forwarding ............................. 22
W
waiting calls ................................................ 82
work time .................................................... 97
Overview of Functions/Codes (Alphabetical)
125
Overview of Functions/Codes (Alphabetical)
The table below lists all available functions as they appear on the display. Functions that
have been configured (contact your service personnel) can be activated interactively (se-
lect + save) via the Program/Service menu (select + save or enter a code), or by pressing
function keys, provided that the functions have been configured (contact your service per-
sonnel).
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >
Code
Account code ;
*
60 X
Advisory msg. on
Advisory msg. off
;
;
;
;
*
69
#69
X
X
Associated dial ;
*
67 X
Associated serv. ;
*
83 X
Call waiting
Waiting tone off
Waiting tone on
Call wait.term.on
Call wait.trm.off
;
;
;
;
;
;
;
;
*
55
*
87
#87
*
490
#490
X
X
X
X
X
Caller List
Save number
;
;
;
;
#82
*
82
X
X
Changeover on
Changeover off
Change PIN
;
;
;
;
;
*
66
#66
*
93
X
X
Conference
Start conference
Adding a party to the conference
End conference
View conf parties
Remove party
Drop last conf. party (only for U.S., not for
HiPath 500)
;
;
;
;
;
;
;
;
*
3
#3
*
491
X
Program/Service
Overview of Functions/Codes (Alphabetical)
126
Consult
Return to held call
Quit and return
Transfer/US:Accept call UK:Accept
;
;
;
;
;
;
*
0
*
0
Control Relay On (not for HiPath 500)
Control Relay Off (not for HiPath 500)
;
;
*
90
#90
X
X
US:Directory UK:Phonebook
1=internal
2=LDAP (not for HiPath 500)
;
;
*
54
*
54
X
X
DISA
Internal DISA (not for HiPath 500) ;;
*
47 X
En-bloc sending
Dial ;
DND on
DND off
;
;
;
;
*
97
#97
X
X
Door opener on
Door opener off
;
;
*
89
#89
X
X
DTMF dialing ;
*
53 X
Forwarding on
1=all calls
2=external calls only
3=internal calls only
Forwarding off
Trunk FWD on
Trunk FWD out
Forward Line: On
Forward Line: Off
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
;
*
1
*
11
*
12
*
13
#1
*
64
#64
*
501
#501
X
X
X
X
X
X
X
X
X
Headset
Answer call ;
X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >
Code
Program/Service
Overview of Functions/Codes (Alphabetical)
127
HF answerback on
HF answerback off
;
;
;
;
*
96
#96
X
X
Hotline
Join hunt group
Leave hunt group
Rejoin all groups
Leave all groups
;
;
;
;
;
;
;
;
*
85
#85
*
85
*
#85#
X
X
X
X
Lock all phones ;
*
943 X
Monitoring ;;
*
944
Mute on
Mute off
;
;
;
;
*
52
#52
X
X
Night answer on
Night answer off
;
;
;
;
*
44
#44
X
X
Open door ;
*
61 X
Override ;;
*
62 X
Page (not for HiPath 500)
Answer page (not for U.S.)
;
;
*
45
#45
X
X
Park a call
Retrieve call
;
;
*
56
#56
X
Phone Test ;
*
940
Pickup - directed
Pickup - group
Accept call
;
;
;
;
*
59
*
57
X
X
Prog. feature key ;
*
91 X
Redial X
Reject call
Release X
Relocate
Complete Relocate
;
;
;
;
*
9419
#9419
X
Reserve trunk ; X
Reset services ; #0 X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >
Code
Program/Service
Overview of Functions/Codes (Alphabetical)
128
Retrieve line ;
*
63 X
Ring Transfer: On
Ring Transfer: Off
;
;
*
502
#502
X
X
Ringer cutoff on
Ringer cutoff off
;
;
;
;
*
98
#98
X
X
Ringing group on
Ringing group off
;
;
*
81
#81
X
X
Room monitor ;
*
88 X
Select language ;
*
48
Send message
View sent message
US: View messages UK: Display Messages
Mailbox
;
;
;
;
;
;
*
68
#68
#68
X
X
X
X
Keypad dialingl ;
*
503
Shift Key X
Show call charges (own telephone)
View call charges (other party’s telephone)
;
*
65 X
X
Speaker call ;
*
80 X
Suppress call ID
Restore caller ID
;
;
;
;
*
86
#86
X
X
Tel. data service (not for HiPath 500)
*
42
Tem p o ra r y MS N (n o t fo r U. S. ) ;;
*
41 X
Temporary Phone ;
*
508 X
Timed reminder on
Timed reminder off
;
;
*
46
#46
X
X
Toggle/Connect ;;
*
2X
Trace call ;
*
84 X
Tran s fe r ;
Trunk Flash (not for HiPath 500) ;
*
51 X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >
Code
Program/Service
Overview of Functions/Codes (Alphabetical)
129
UCD
Log on
Log off
Available
Not available
Work on
Work off
UCD night on
UCD night off
Calls in queue
;
;
;
;
;
;
;
;
;
*
401
#401
*
402
#402
*
403
#403
*
404
#404
*
405
X
X
X
X
X
X
X
X
X
US:Callback UK:Set Callback
View callbacks/Delete
;
;
;
;
*
58
#58
X
Use speed-dialing
Change Speed-dial (station)
;
;
*
7
*
92
X
X
Functions
(display)
... Inter-
actively
... Via the
Program/Service
menu
... With
function
keys
< >< >
Code
Program/Service
FCC and Industry Canada Compliance
130
FCC and Industry Canada Compliance
This section describes the requirements for compliance with Federal Communications
Commission (FCC) Rules and Industry Canada CS-03 standard.
FCC Certification and Requirements
The following paragraphs describe requirements and information based on FCC rules.
Service
If you experience problem with the Siemens optiPoint telephone, contact Siemens cus-
tomer support at 1-800-835-7656 for information on service and repairs. The telephone
company can ask you to disconnect the equipment from the network until the problem is
corrected or until you are sure that the equipment is not malfunctioning.
FCC Rules, Part 15
The Siemens optiPoint telephone has been tested and complied with the limits for a class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequen-
cy energy and, if not installed and used in accordance with the instruction manual, can
cause harmful interference to radio communications. Operation of this equipment in a res-
idential area is likely to cause harmful interference, in which case the user will be required
to correct the interference in the user’s expense.
FCC Rules, Part 68
FCC Part 68 Certification
The Siemens optiPoint telephone is certified with FCC under Part 68 as a component de-
vice for connection behind FCC Part 68 certified Siemens PBX systems. In order for the
FCC certification of the Siemens optiPoint telephone to be retained, all other products
used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 cer-
tified for use with the front-end terminal equipment. If any of these components are not
certified, Siemens is required to obtain FCC Part 68 certification of the assembled equip-
ment prior to connection to the telephone network. Part 68 certification requires Siemens
to maintain this approval and as such are responsible for the following:
Any component added to the Siemens optiPoint telephone, whether it bears com-
ponent certification or not, will require a Part 68 compliance evaluation. Siemens
may need to test and make a modification filing to the FCC before that new compo-
nent can be used;
Any modification/update made to the Siemens optiPoint telephone will require a Part
68 compliance evaluation. Siemens may need to test and make a modification filing
to the FCC before that modified component can be used;
Siemens optiPoint telephone complies with and will continue to comply with all the
applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-
time of the product.
FCC and Industry Canada Compliance
131
If at any time the ownership of Siemens optiPoint telephone is transferred to someone
else (whether independently or as part of a system), please supply this manual to the new
owner.
1. R E N
The ringer equivalence number (REN) is used to determine the quality of devices which
may be connected to the telephone line. Excessive RENs on the telephone line may
result in the devices not ringing in response to an incoming call. In most, but not all
areas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a
label contains, among other information, the REN and the FCC certification number. If
requested, this information must be given to the telephone company. To be certain of
the number of devices that may be connected to a line, as determined by the total
RENs, contact the local telephone company.
Note: REN is associated with the analog telephones. It is not applicable to Siemens
optiPoint telephone. If requested, please supply the FCC Certification numbers of the
front-end host terminal equipment that have a direct Public Switched Telephone Net-
work connection (i.e. have a REN stated on the label) and the highest REN.
2. Facility Interface Information
Siemens optiPoint telephone connects to the public switched telephone network
through FCC Part 68 certified front-end host PBX equipment which specifies the type
of network jacks to be used.
3. Disruption of the Network
If the Siemens optiPoint telephone disrupts the telephone network, the telephone
company can discontinue your service temporarily. If possible, the telephone company
will notify you in advance. If advance notice is not practical, they will notify you as soon
as possible. You are also informed of your right to file a complaint with the FCC.
4. Telephone Company Facility Changes
The telephone company can make changes in its facilities, equipment, operations, or
procedures that can affect the operation of your equipment. If they do, you should be
notified in advance so you have an opportunity to maintain uninterrupted telephone
service.
5. Hearing-Aid Compatibility
Telephones for emergency use and telephones installed in common areas such as lob-
bies, hospital rooms, elevators, and hotel rooms must have handsets that are compat-
ible with magnetically coupled hearing aids. Persons who are not in common areas
must also be provided with hearing-aid compatible handsets, if needed.
The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section
68.316 Hearing Aid Compatibility and 68.317 volume control requirements.
6. Programmed Dialer Features
When you program emergency numbers or make test calls to emergency numbers us-
ing Siemens products with programmed dialer features, stay on the line and briefly ex-
plain to the dispatcher the reason for the call before hanging up. Perform these activi-
ties in off-peak hours, such as early morning or late evening.
FCC and Industry Canada Compliance
132
Equipment Attachment Limitations
The following are notices required by Industry Canada Terminal Attachment Program Cer-
tification Procedure CP-01, Part I, Section 14.
Ringer Equivalence Number (REN)
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi-
cation of the maximum number of terminals allowed to be connected to a telephone inter-
face. The termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices
does not exceed 5. The REN is associated with the analog loop-start and ground-start tele-
phones. It is not applicable to Siemens optiPoint telephones.
Equipment Attachment Limitations
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirement
documents. The Department does not guarantee the equipment will operate to the users
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connect-
ed to the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some sit-
uations.
Repairs to certified equipment should be coordinated by a representative designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to dis-
connect the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are con-
nected together. This precaution may be particularly important in rural areas.
DANGER
Users should not attempt to make such connections themselves, but should con-
tact the appropriate electric inspection authority, or electrician, as appropriate.
© Siemens AG 2005
Siemens Communications
Hofmannstr. 51 • D-81359 München
Ref. No.: A31003-H1012-C121-8-7619
Subject to availability. Right of modification reserved.
20.09.2005
www.siemens.com/hipath
The information provided in this document contains merely general de-
scriptions or characteristics of performance which in case of actual use
do not always apply as described or which may change as a result of
further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
The trademarks used are owned by Siemens AG or their respective own-
ers.
4


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