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Siemens optiPoint 500 basic Manual

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Quick Reference Guide
optiPoint 500
Basic, Standard, and Advance
Hicom 300 E and H
G281-0759-00
2 optiPoint 500 Display Phones
Warning!
Hackers who unlawfully gain access to customer telecommunications sys-
tems are criminals. Currently, we do not know of any telecommunications
system that is immune to this type of criminal activity. Siemens Information
and Communication Networks, Inc. will not accept liability for any damages,
including long distance charges, which result from unauthorized use. Al-
though Siemens has designed security features into its products, it is your sole
responsibility to use the security features and to establish security practices
within your company, including training, security awareness, and call audit-
ing.
Siemens sales and service personnel, as well as Siemens business partners, are
available to work with you to help you prevent this type of unauthorized use
of your telecommunications system.
February 2002
Job No. 5132
No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, mechanical, electronic
photocopying, recording, or otherwise, without prior written permission of
Siemens Information and Communication Networks, Inc. The software
described in this publication is furnished under a license agreement and may
be used only in accordance with the terms of that agreement.
Request Siemens publications from your Siemens representative or the
Siemens branch serving you. Publications are
not
stocked at the address
below.
Siemens Information and Communication Networks, Inc.
1700 Technology Drive
San Jose, CA 95110
(408) 492-2000
1 (800) 765-6123
PhoneMail is a registered trademark of Siemens Information and
Communication Networks, Inc.
Siemens, Hicom, and optiPoint are registered trademarks of Siemens AG.
All other trademarks and company names are the property of their respective
owners.
Copyright Siemens Information and Communication Networks, Inc. 2002.
Contents 3
Contents
Welcome! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Learning About Your Phone . . . . . . . . . . . . . . . . . . . . 6
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Usage of Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . 7
Status Lights on Line Keys. . . . . . . . . . . . . . . . . . . . . 7
Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rings and Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Open Listening and Hands-Free Conversations . . . . . . . 9
optiGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
optiGuide Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . 11
Selecting Options—Example . . . . . . . . . . . . . . . . . . . 11
More Information on optiGuide . . . . . . . . . . . . . . . . . 12
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Description of All Phone Tasks. . . . . . . . . . . . . . . . . . . . 14
Changing Your Audio Settings. . . . . . . . . . . . . . . . . . 14
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Usage of Station-Variable Forwarding . . . . . . . . . 18
Usage of Fixed Forwarding . . . . . . . . . . . . . . . . . . 19
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mailbox and PhoneMail . . . . . . . . . . . . . . . . . . . . . . . 21
Manipulating Reminder Messages. . . . . . . . . . . . . 22
Manipulating PhoneMail Messages. . . . . . . . . . . . 22
Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
PhoneMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Pick Up a Call and Add to Conference. . . . . . . . . . . . 24
Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4 optiPoint 500 Display Phones
Repertory Dialing (Repdial) Keys . . . . . . . . . . . . . . . 27
Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . 27
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . 29
System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . 31
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Looking for Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
FCC and Industry Canada Compliance . . . . . . . . . . . 36
Welcome! 5
Welcome!
Welcome to your Siemens optiPoint 500 Basic, Standard, or
Advance telephone! Whichever model you received, you will
find its many features useful and easy to use; and it will allow
you to manage your telephone tasks quickly and efficiently.
The various models described in this booklet have the same
functionality with two exceptions:
• The Basic model does not support hands-free
conversations. The Standard and Advance models support
hands-free conversations.
• The Basic and Standard models have 12 feature keys, the
Advance model has 19 feature keys.
About This Guide
This booklet is designed to guide you through understanding
and using your telephone as quickly as possible.
• Section “Learning About Your Phone”, starting on page 6,
describes the appearance and main features of the
telephone.
• Section “Using Your Telephone”, starting on page 14,
describes how the telephone is used and explains how your
“class of service” affects your capability to access specific
telephone features.
• Section “Feature Access Codes”, starting on page 33,
contains a listing of the default feature access codes.
• Section “Looking for Help?”, starting on page 35, explains
how to find help for using your telephone.
• Section “FCC and Industry Canada Compliance”, starting
on page 36, contains the FCC and Industry Canada
compliance statements.
6 optiPoint 500 Display Phones
Learning About Your
Phone
Figure 1 shows an optiPoint 500 Advance phone without the
handset. Functional features are marked, but the common
features like the key pad ar not marked.
Please note:
• Note that a Basic and Standard phones have only 12
feature keys, not 19 like the Advance phone.
• The Basic phone does not have a microphone.
Otherwise, the phones look alike.
Figure 1. optiPoint 500 Advance Telephone
The following sections explain the features of your optiPoint
500 phone.
Note: optiPoint 500 phones with an optiGuide display (all
phones described in this booklet) are sometimes
referred to as display phones.
op000014
Speaker
Volume keys
Navigation keys
optiGuide display
Feature keys
with status lights
Microphone
(not on Basic)
Learning About Your Phone 7
Feature Keys
Usage of Feature Keys
Your administrator can configure feature keys as line keys,
short cuts to specific telephone features, or repdial keys.
• Line keys connect to various telephone lines that can be
used simultaneously. For example, you can put a party on
HOLD on one line and dial another party on another line.
• You can press configured system feature keys to gain
access to system telephone features, such as HOLD,
TRANSFER, MAILBOX, and PROGRAM/SERVICE.
• Repdial keys are keys you can program as one-touch keys
to telephone numbers or extensions you dial often.
When you get your telephone, the feature keys will be labeled
on the faceplate. Labeling terminology is up to your company.
For example, your administrator might label the HOLD key
“HOLD”, “Hold”, “HLD”, or anything else. We recommend
that you label repdial keys you programmed by hand.
Note: This booklet references each feature key with its
capitalized full name. Thus, “press HOLD” means to
press the feature key labeled as the Hold key in
whatever notation.
Status Lights on Line Keys
The red status lights next to the line keys signals what is
happening on those lines. Table 1 explains the various flash
rates and the line status.
Table 1. Status Light Meanings
Flash Rate Line Status
Off Available
On steady In use
Blinking Ringing
Flashing (faster) On hold
Flickering (fastest) Forwarded
8 optiPoint 500 Display Phones
Volume Keys
Use the Volume Up and Volume Down keys to adjust
the voice volume of your telephone. While on a call, press
to raise the volume of the voice you are hearing, or press
to lower it. Press either key repeatedly until you reach the
desired voice level. Holding down either key changes the
volume one step only.
When you hang up or switch to another call, the voice volume
returns to the default level. To save the new setting before
hanging up, press the and
keys together before
hanging up.
Rings and Tones
The sounds your phone makes are defined as “rings” and
“tones”.
• Rings occur on a line that you are not using to indicate that
you have an incoming call.
• Tones occur while you are using your phone to provide
information about calls and features.
Table 2 explains the meanings of the various rings.
Table 2. Rings
and Their Meaning
Ring Meaning
Single (repeated) Internal or emergency call
Double (repeated) External call
Triple (repeated) Callback
+
-
+
-
+
-
Learning About Your Phone 9
Table 3 explains the meanings of the various tones.
Open Listening and Hands-
Free Conversations
Open listening means that people other than the caller himself
can listen to the conversation. To initiate open listening, the
caller presses the SPEAKER key. This will transmit the called
party’s voice directly through the speaker (see Figure 1 on
page 6). However, if the phone does not have a microphone,
the caller must continue to use the handset to talk to the called
party.
Hands-free means that the caller initiates open listening on a
phone that has a microphone. In this case, the caller can hang
up after pressing the SPEAKER key. The called party will be
heard through the speaker, and the caller will speak into the
microphone (see Figure 1 on page 6) and thus be heard by the
called party.
• The Basic phone does not have a microphone and
therefore supports open listening only. It does not support
hands-free conversations.
Table 3. Tones and Their Meaning
Tone Meaning
Dial tone You can make a call or
invoke a feature.
Busy tone The party you called is on
the phone.
Fast busy tone Invalid call.
One tone every 20 seconds Internal call waiting.
Two short tones every 20
seconds
External call waiting.
Three short tones
(confirmation tone)
A feature has been
successfully activated.
Three short tones followed
by dial tone
Additional input required,
for example a PIN.
Wavering (error) tone Invalid feature request.
38 optiPoint 500 Display Phones
should not exceed five (5.0). At the base of the telephone
is a label contains, among other information, the REN and
the FCC certification number. If requested, this
information must be given to the telephone company. To
be certain of the number of devices that may be connected
to a line, as determined by the total RENs, contact the local
telephone company.
Note: REN is associated with the analog telephones. It is
not applicable to Siemens optiPoint 500 telephone. If
requested, please supply the FCC Certification numbers of
the front-end host terminal equipment that have a direct
Public Switched Telephone Network connection (i.e. have
a REN stated on the label) and the highest REN.
3. Facility Interface Information
Siemens optiPoint 500 telephone connects to the public
switched telephone network through FCC Part 68 certified
front-end host PBX equipment which specifies the type of
network jacks to be used.
4. Disruption of the Network
If the Siemens optiPoint 500 telephone disrupts the
telephone network, the telephone company can
discontinue your service temporarily. If possible, the
telephone company will notify you in advance. If advance
notice is not practical, they will notify you as soon as
possible. You are also informed of your right to file a
complaint with the FCC.
5. Telephone Company Facility Changes
The telephone company can make changes in its facilities,
equipment, operations, or procedures that can affect the
operation of your equipment. If they do, you should be
notified in advance so you have an opportunity to maintain
uninterrupted telephone service.
6. Hearing-Aid Compatibility
Telephones for emergency use and telephones installed in
common areas such as lobbies, hospital rooms, elevators,
and hotel rooms must have handsets that are compatible
with magnetically coupled hearing aids. Persons who are
not in common areas must also be provided with hearing-
aid compatible handsets, if needed.
… 38


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