Manual Siemens myAttendant (page 4 of 123) (English)

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A31003-P3010-U105-16-7619, 03/2014

4 myAttendant, User Guide

Contents

5.5.4 How to Add External Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5.5.5 How to Edit External Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5.5.6 How to Delete External Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5.5.7 How to Add a Note for a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.5.8 How to Add or Extend a Note for a Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.5.9 How to Delete a Note for a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.5.10 How to Add a Personal Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.5.11 How to Edit a Personal Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

5.5.12 How to Delete a Personal Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

5.6 Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

5.6.1 How to Sort the Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

5.6.2 How to Group Journal Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

5.6.3 How to Delete Journal Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

5.6.4 How to Change the Retention Period for Journal Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

5.6.5 How to Configure the Journal Export. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

5.6.6 How to Export the Journal Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

5.6.7 How to Add a Scheduled Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.6.8 How to Edit a Scheduled Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.6.9 How to Clear a Scheduled Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

5.7 Call Number Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

5.8 Desktop Dialer and Clipboard Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

5.8.1 How to Make a Call via the Desktop Dialer or Clipboard Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

5.8.2 How to Configure the Desktop Dialer and Clipboard Dialer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

5.8.3 How to Change the Key Combination for the Desktop Dialer or Clipboard Dialer. . . . . . . . . . . . . . . . .43

5.9 Screen Pops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

5.9.1 How to Enable or Disable Screen Pops on Inbound Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

5.9.2 How to Enable or Disable the Opening of the Main Window on Inbound Calls . . . . . . . . . . . . . . . . . . .48

5.9.3 How to Enable or Disable the Closing of Screen Pops at the End of a Call . . . . . . . . . . . . . . . . . . . . .48

5.9.4 How to Enable or Disable Screen Pops on Outbound Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

5.9.5 How to Enable or Disable Screen Pops for New Voicemails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

5.9.6 How to Enable or Disable the Automatic myAttendant Screen Pop on Receiving a New Voicemail. . .49

5.9.7 How to Enable or Disable the New User Interface with Screen Pops . . . . . . . . . . . . . . . . . . . . . . . . . .49

5.10 Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

5.10.1 Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

5.10.1.1 How to Configure and Initiate an Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

5.10.1.2 How to Display your Own Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

5.10.1.3 How to Add Conference Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

5.10.1.4 How to Disconnect a Conference Participant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

5.10.1.5 How to Reconnect Conference Participants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

5.10.1.6 How to Remove Conference Participants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

5.10.1.7 How to Expand a Call into an Ad-hoc Conference (not possible with OpenScape Office). . . . . .58

5.10.1.8 How to Specify another Conference Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

5.10.1.9 How to End an Ad-hoc or Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

5.10.1.10 How to Repeat an Ad-hoc Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

5.10.1.11 How to Delete an Ad-hoc Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

5.10.2 Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

5.10.2.1 How to Configure a Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

5.10.2.2 How to Display your Own Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

5.10.2.3 How to Determine the Dial-in Number for a Scheduled, Permanent or Open Conference . . . . .65

5.10.2.4 How to Determine the Conference ID for a Scheduled or Permanent Conference . . . . . . . . . . .65

5.10.2.5 How to Change the Password for a Scheduled or Permanent Conference . . . . . . . . . . . . . . . . .66

5.10.2.6 How To Display a Scheduled, Permanent or Open Conference as the Conference Controller . .66

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