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Customer Service en
9
Fault Cause and troubleshooting
The LED lighting
does not work.
Different causes are possible.
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
Call the after-sales service.
→"Customer Service", Page9
9  Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
9.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡Inside the appliance (remove grease filters for ac-
cess).
¡On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
10  Accessories
You can buy accessories from the after-sales service,
from specialist retailers or online. Only use original ac-
cessories, as these have been specifically designed for
your appliance.
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance. →Page9
You can find out which accessories are available for
your appliance in our catalogue, in the online shop or
from our after-sales service.
siemens-home.bsh-group.com
Accessories Order number
Clean Air Standard odour
filter – replacement
LZ12ITB14
Clean Air Standard recir-
culation kit
LZ12ITI14
Accessories Order number
Handle strip – 60cm,
stainless steel
LZ46551
Handle strip – 90cm,
stainless steel
LZ49551
Handle strip – 60cm,
black
LZ46561
Handle strip – 90cm,
black
LZ49561
Handle strip – 60cm,
white
LZ46521
Handle strip – 90cm,
white
LZ49521
Handle strip – 60cm,
black design
LZ46850
Handle strip – 90cm,
black design
LZ49850
11  Disposal
11.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1. Unplug the appliance from the mains.
2. Cut through the power cord.
3. Dispose of the appliance in an environmentally
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
9


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