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Customer Service en
13
Fault Cause and troubleshooting
The appliance flap
does not close com-
pletely.
An object is jammed in the appliance.
Disconnect the appliance from the electricity.
Carefully open the flap and remove the object that has become jammed.
Close the flap carefully.
Connect the appliance to the power supply.
The button illumina-
tion does not work.
The control unit is faulty.
Call the after-sales service.
→"Customer Service", Page13
The lighting does not
work1.
Different causes are possible.
Call the after-sales service.
→"Customer Service", Page13
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
The top two LEDs
flash in the left-hand
control panel (7).
The grease filters are saturated.
→"Cleaning grease filters in the dishwasher", Page11
The bottom two LEDs
flash in the left-hand
control panel (6).
The odour filters are saturated.
Change the odour filter.
HomeConnect is not
working correctly.
Different causes are possible.
Go to www.home-connect.com.
The hob-based hood
control is not working
properly.
It may be necessary to change the settings.
Read the instruction manual for the hob.
Go to www.home-connect.com.
12  Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the fan box.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
13  Accessories
You can buy accessories from the after-sales service,
from specialist retailers or online. Only use original ac-
cessories, as these have been specifically designed for
your appliance.
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance. →Page13
You can find out which accessories are available for
your appliance in our catalogue, in the online shop or
from our after-sales service.
siemens-home.bsh-group.com
Accessories Order number
Clean Air Plus odour filter
– 80cm + 90cm, re-
placement
LZ21WWB16
Clean Air Plus recircula-
tion kit – 80 cm
LZ21WWI16
Clean Air Plus recircula-
tion kit – 90 cm
LZ21WWI17
Long Life recirculation kit
– 80cm
Z21WWJ11
1Depending on the appliance specifications
13


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