33
en
Customer Service
Rating plate
Figure
F
When you call Customer Service you will be
asked for the ‘E’ number and ‘FD’ number
for your appliance.
Both numbers are shown in a box with
a black border on the rating plate. This is
located inside the fridge section, at the
bottom left-hand side next to the vegetable
container.
The address and telephone number of your
nearest Customer Service is listed in the
customer service directory or else in any
telephone directory.
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en
If the “alarm” indicator illuminates after a
prolonged period of operation:
Fault, it is still too warm in the freezer
compartment!
Possible causes of the fault:
– The clearance at the top of the appliance
or in the base is blocked,
– The freezer-compartment door has not
been closed correctly,
– Fresh food was frozen without Fast freeze,
– Too much fresh food was frozen at once,
– High ambient temperature.
The “alarm” indicator goes off after
elimination of the fault, if the freezer
compartment has reached its normal
operating temperature again.
If the freezer section door has been kept
open for a long time and the room
temperature was high, so much ice has
formed on the evaporator. In this case the
freezer should be defrosted (see instructions
under “How to defrost the freezer”).
If you are not able to rectify the problem
with the help of the suggestions listed here,
please call Customer Service.
Do not open the door more often than
necessary, so that the cold temperature
inside is retained for as long as possible.
Do not take any further action, especially
with regard to the electrical parts of the
appliance.
Minor problems and how to rectify them yourself
Customer service should NOT be
contacted for every fault. Most faults
are minor. Therefore, before you call
customer service, please check whether
you can eliminate the fault yourself based
on the following information.
A technician who is called out to rectify
a minor fault will charge the customer, even
if the appliance is still under guarantee.
If the indicators for temperature selection
(fig.
2
/3 and 6), do not illuminate:
check that the power is ON, that the plug is
correctly inserted in the socket and that the
appliance is switched ON.
If the refrigerator-compartment light does
not function:
– The bulb is defective. Change the bulb
(Fig.D): Pull out the mains plug or switch
off the fuse. Rotate dial (C) on the interior
light in an anti-clockwise direction and
remove the cover (B). Change the bulb;
220-240 V a.c., E14 lamp holder, see
defective bulb for wattage.
– The light switch is sticking (Fig.
D
/A).
Check whether it can be moved. If not,
please call customer service.
If the refrigerator does not reach the set
temperature:
- The ventilation grid at the top of the
appliance or the air vent in the base panel
may be covered over.
- A foreign object may be trapped between
the refrigerating machine and the wall.
- The door may have been opened
frequently or large amounts of unfrozen
food may have been recently loaded.
