Manual Siemens hipath 3500 v8 (page 3 of 24) (English)

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Service Guideline HiPath Workpoint Clients

HiPath Xpressions Compact V1.0

Issue 1.0 from 02/02 Page 3 of 24

Contents

1 Introduction 5

1.1 General 5

1.2 Country specifics 5

1.3 Target Group 5

2 Product information 6

2.1 Product description 6

2.2 Limitations/dependencies 7

2.3 Product introduction 7

2.3.1 Client Information, Product introduction 7

2.3.2 Siemens Information, Product introduction 7

2.4 Delivery 8

2.4.1 Scope 8

2.4.2 Delivery procedure, Damage during transport, and Unpacking quality 11

2.5 Warranty 12

2.6 Reporting 12

2.6.1 SIS data 12

3 Installation/start-up/maintenance 12

3.1 Requirements placed on service personnel/skills 12

3.2 Installation and start-up 12

System Requirements 13

3.3 Maintenance process 14

3.3.1 SW corrections 14

3.3.2 HW corrections 14

3.3.3 New SW versions 14

3.4 On-site system access 15

3.5 Remote system access 15

3.6 Data backup 16

3.6.1 Protection of the Data in the User Mailboxes 16

3.6.2 Password Protection for Administration and Maintenance 16

3.6.3 Data Backup 16

3.7 Service information 16

3.8 Upgrades 16

3.9 Tools/test equipment 17

3.9.1 Installation, generation, and administration systems 17

3.9.2 Tools/test equipment 17

3.10 Service times 18

3.10.1 Configuration/maintenance costs 19

3.11 Escalation process 20

3.11.1 Mailbox of ICN EN HO SE 6 20

4 Training 20

4.1 Client Information on the Training Offer 20

4.2 Siemens Information on the Training Offer 20

5 Documentation 21

5.1 Service documentation 21

5.1.1 Ordering 22

5.1.2 Address Siemens internal 22

5.2 Important links 22

6 Spare parts/logistics 23

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Siemens hipath 3500 v8 Manual

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