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Get Started With OpenScape Desktop Client
PrepareDesktop.fm
Selecting the Provider Module (CTI Provider/HiPath Provider)
A31003-S5030-U100-4-7619, March 2009
18 OpenScape UC Application V3 Personal Edition, Installation and User Guide
This choice of provider depends on the license purchased for OpenScape
Desktop Client, what sort of equipment (telephone) is connected to your
workstation, or finally, your personal preferences in terms of how you conduct
your daily work with OpenScape Desktop Client.
Note: You can switch from HiPath Provider to CTI Provider for example after
installation. To do this, the HiPath Provider module must be deleted in each case
before integrating the CTI Provider module. For further information on adding or
deleting modules, see the section Adding or Removing a Module.
2.4.1 HiPath provider
The HiPath provider is usually used if the OpenScape Desktop Client is directly
connected to the HiPath 2000/3000/5000/8000. Your workstation has an audio
device (for example, sound card, handset, headset, etc.) for signaling connection
requests or for conducting calls. In OpenScape Desktop Client, the integrated
and free phones come with an interface that can be operated like a traditional
phone device - which it then replaces. You can also use all other functions, such
as, contact directory, contact list, extended call lists, directory processing, etc.
2.4.2 CTI provider
The CTI provider is generally selected if your workstation comes with an optiPoint
desktop phone that is operated in CTI mode. That is, it is connected to the HiPath
2000/3000/5000/8000 communication system via V24 or USB (over your PC) or
via LAN. The CTI Provider module lets you operate this desktop device remotely
with OpenScape Desktop Client and thereby provides access to enhanced
OpenScape Desktop Client functions that would not otherwise be available when
using the device on its own (for example, contact directory, contact list, extended
call lists, directory processing, etc.).
You should also install a USB driver for connecting the optiPoint terminal.
Note: You need a special license to operate the CTI provider.
Note: Various terminal-specific instructions must be observed to ensure CTI
functionality on optiPoint telephones or CTI control of telephones via IP. For more
information, see the section How to Connect Telephones to the CTI Provider.
18


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