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6
Introduction
Functions used for Receiving Calls . . . . . . . . . . . . .51
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Answering a Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Individual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
When there is no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
For Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Conditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Deactivating Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Message Waiting Indicator (MWI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
MWI for System Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Activating the Reception of an Internal MWI. . . . . . . . . . . . . . . . . . 64
Accessing your Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Voice Mail Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Entry Voice Mail (EVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configuring a Personal Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Personal Mailbox Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Checking your Personal Voice Mailbox . . . . . . . . . . . . . . . . . . . . . . 68
Second Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call Groups (CG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Hunt Groups (HG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Hunt Group (HG) and Call Group (CG) Login and Logout. . . . . . . . . 71
UCD Subscriber Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
UCD Group Login/Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Available/Unavailable Agent for a UCD Group . . . . . . . . . . . . . . . . . 75
UCD Agent in Service/Out of Service . . . . . . . . . . . . . . . . . . . . . . . 75
Collect Call Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
oi.book Seite 6 Mittwoch, 16. August 2006 8:41 08
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