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Service (Customer Care)
Gigaset SL400/400 A / GBR / A31008-M2103-L101-4-7619 / appendix.fm / 30.07.2014
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare
.
The table below contains a list of common
problems and possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the handset
when deregistering the device (
¢ page 64).
¥ Repeat the registration process (¢ page 63).
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(
¢ page 13).
Not all menu items are displayed.
The menu view is simplified.
¥ Activate complete menu view (expert
mode
) (¢ page 26).
"No Base" flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base’s range is reduced because Maxi-
mum Range is deactivated.
¥ Activate Maximum Range (¢ page 55) or
reduce the distance between the handset
and the base..
3. The base is not switched on.
¥ Check the base power adapter
(
¢ page 11).
"Please register handset" flashes on the dis-
play.
Handset has not been registered with the base or
has been deregistered.
¥ Register the handset (¢ page 58).
Handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢ page 69).
2. Call divert set for "All Calls".
¥ Deactivate call divert (¢ page 34).
3. The phone only rings if the phone number has
been transferred.
¥ Activate the ringtone for unknown calls
(
¢ page 69).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
¢ page 81).
The connection always terminates after approx.
30 seconds.
Repeater activated/deactivated (
¢ page 71).
¥ Activate/deactivate the handset
(
¢ page 23).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢ page 72).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢ page 72).
The other party cannot hear you.
You have pressed the mute button h. The
handset is "muted".
¥ Reactivate the microphone (¢ page 32).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input.
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for pulse dialling.
¥ Set your PABX to tone dialling.
78


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