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Gigaset S820-S820A / LUG - AU-NZ en / A31008-M2404-C401-1-7619 / appendix.fm / 11/29/12
Template CES 131x195 1col, Version 1, 12.03.2012
Customer service & product warranty – Australia and New Zealand
Questions and answers
If you have any queries about the use of your telephone, suggested solutions are available on
the Internet at
www.gigaset.com/service
¤FAQ ¤First steps for troubleshooting.
The table below also lists steps for troubleshooting.
Registration or connection problems with a Bluetooth headset.
¥ Reset the Bluetooth headset (see the user guide for your headset).
¥ Delete registration data from the handset when de-registering the device (¢ page 41).
¥ Repeat the registration process (¢ page 40).
There is nothing on the display and the dis
play does not react when you touch it.
1. The handset is not activated.
¥ Press and hold a.
2. The battery is flat.
¥ Charge or replace the battery (¢ page 7).
3. The keypad and display lock is activated.
¥ Press the hash key # and hold.
"Base connection lost - Searching for base ..." flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base is not activated.
¥ Check the base power adapter (¢ page 6).
3. The base’s range is reduced because Eco Mode is activated.
¥ Deactivate ECO DECT (¢ page 29) or reduce the distance between the handset and the base.
"Handset not registered to any base" flashes on the display.
The handset has not yet been registered or was de-registered due to the registration of an additional handset
(mor
e than six DECT registrations).
¥ Register the handset again (¢ page 35).
The handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢ page 25).
2. The phone does not ring if the caller has withheld his number.
¥ Activate the ringtone for unknown calls (¢ page 27).
3. Phone does not ring during a specific period or for certain unknown numbers.
¥ Check time control for external calls (¢ page 26) and blacklist (¢ page 27).
You cannot hear a ringer/dialling tone from the fixed line.
The phone cord supplied has not been used or has been replaced by a new cord with the wrong pin connec-
tions.
¥ Please always use the phone cord supplied or ensure that the pin connections are correct when purchas-
ing from a retailer (
¢ page 70).
The connection always terminates after approx.30seconds.
Repeater activated/deactivated (
¢ page 28).
¥ Switch the handset off and back on again (¢ page 15).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat the process, if necessary reset the system PIN to 0000 (¢ page 28).
67


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