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Service (Customer Care)
Gigaset E49H / IM1 eng / A31008-M2154-R101-3-4N19 / appendix.fm / 15.06.2011
Version 4.1, 21.11.2007
Questions and answers
If you have any questions about the use of
your phone, visit us at any time at
www.gigaset.com/service
. The table below
contains a list of common problems and
possible solutions.
Authorisation
This device is intended for use within the
European Economic Area and Switzerland. If
used in other countries, it must first be
approved nationally in the country in
question.
Country-specific requirements have been
taken into consideration.
We, Gigaset Communications GmbH,
declare that this device meets the essential
requirements and other relevant regulations
laid down in Directive 1999/5/EC.
A copy of the 1999/5/EC Declaration of Con-
formity is available at this Internet address:
www.gigaset.com/docs
Guarantee Certificate
United Kingdom
Without prejudice to any claim the user (cus-
tomer) may have in relation to the dealer or
retailer, the customer shall be granted a
manufacturer's Guarantee under the condi-
tions set out below:
u In the case of new devices and their com-
ponents exhibiting defects resulting from
manufacturing and/or material faults
within 24 months of purchase, Gigaset
Communications shall, at its own option
and free of charge, either replace the
device with another device reflecting the
current state of the art, or repair the said
device. In respect of parts subject to wear
and tear (including but not limited to,
batteries, keypads, casing), this warranty
shall be valid for six months from the date
of purchase.
u This Guarantee shall be invalid if the
device defect is attributable to improper
treatment and/or failure to comply with
information contained in the user guides.
u This Guarantee shall not apply to or
extend to services performed by the
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The batteries are flat.
¥ Charge or replace the batteries
(
¢page 7).
"Base x" flashes on the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
The base station's range is reduced because
eco mode is activated.
¥ Deactivate eco mode (¢ page 25) or
reduce the distance between the handset
and the base station.
2. The base station is not switched on.
¥ Check the base station mains adapter.
Please register flashes on the display.
Handset has not been registered with the base
station or has been deregistered.
¥ Register the handset (¢page 9).
Handset does not ring.
The ring tone is deactivated.
¥ Activate the ring tone (¢page 29).
The other caller cannot hear you.
You have pressed the
u (INT) key. The handset
is "muted".
¥ Activate the microphone again (¢page 20).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide if
necessary.
34


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