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Customer Service
We ask you to always provide the E-No. and the FD-No. of
your appliance when calling in a customer service engineer.
You will find the number near both water connection nozzles
of the small water heater.
Disposal
This appliance is labelled in accordance with Euro-
pean Directive 2012/19/EU concerning used elec-
trical and electronic appliances (waste electrical
and electronic equipment – WEEE).
The guideline determines the framework for the
return and recycling of used appliances as appli-
cable throughout the EU.
Please ask your specialist retailer about current
disposal facilities.
Guarantee
The guarantee conditions for this appliance are as defined
by our representative in the country in which it is sold. De-
tails regarding these conditions can be obtained from the
dealer, from whom the appliance was purchased, or directly
from our representative in the country. Furthermore, the
guarantee conditions can also be found on the Internet at
the website address stated. The bill of sale or receipt must be
produced when making any claims under the terms of this
guarantee.
Subject to change without notice.
A fault, what to do?
If your appliance does not operate as required, it is often due to a very minor problem. Please check whether you can remedy
the fault yourself by using the following guidelines. You will save yourself the costs of an unnecessary visit by customer service
personnel.
The electrical mains supply and the water supply must be shut off before all work on the appliance.
Fault Cause Solution Who
The appliance does not start
(heat), only cold water flows.
The fuse in the house electrical
installation has tripped/blown.
Check the fuse in the house electri-
cal installation.
Customer
The mains plug is not inserted. Insert the plug into the mains
socket.
Customer
The safety temperature limitation
has tripped.
Unplug the mains plug, open the
warm water tap and allow approx.
4 litres of water to flow. Insert the
plug into the mains socket.
Customer
Water flow-rate is too low. The filter in the tap is clogged. Remove the filter and either clean it
or descale it.
Customer
The filter in the cold water regulat-
ing valve is clogged.
Remove, clean and reinstall the
inlet filter. Circulate water through
the appliance.
If necessary, repeat this procedure
until the filter is free of particles.
Servicing
expert
The water outlet or the tap is
clogged by limescale.
Descale or install a new fitting. Servicing
expert
The tap drips during heat up
regardless of the drip stop.
Frequent, momentary dispensing
or dispensing with a low water
flow.
Longer dispensing, increase the
flow of warm water.
Customer
The drip stop function is defective. Exchange the appliance. Servicing
expert
The pressure stop has tripped,
water no longer flows.
The appliance has been incorrectly
installed on the water connection.
Connect the appliance correctly,
push in the red pin of the pressure
stop.
Servicing
expert
The fitting is clogged by limescale. Descale the tap, push in the red pin
of the pressure stop.
Customer
The warm water connection nozzle
is clogged.
Clean the warm water connection
nozzle and exchange the water con-
nection if necessary. Then push in
the red pin of the pressure stop.
Servicing
expert
If the fault could not be eliminated, please call customer service.
15


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