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Customer service & product warranty – Australia and New Zealand
C380-C385 / AUS / A31008-M2007-C401-3-7619 / appendix.fm / 12.12.2008
Version 4, 29.10.2007
Subject to your Statutory Rights:
Any claim under this warranty is
limited to the cost of repair or
replacement of the product; and
If the goods are found to be in sound
working order by the authorised ser-
vice centre, you may be charged a
fee for service and for any other
direct costs associated with having
the product delivered for service.
Replacement or repair services are only
offered for products purchased in
Australia and New Zealand that bear
Gigaset Communications GmbH local reg-
istered N Number and Telepermit mark-
ings.
Please have your proof of purchase ready
when calling.
Questions and answers
If you have any questions about using
your phone, visit us at www.gigaset.com/
customercare at any time. The table
below contains a list of common problems
and possible solutions.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The batteries are flat.
¥ Charge or replace the batteries
(
¢ page 10).
"
Base" flashes in the display.
1. The handset is outside the range of the
base station.
¥ Move the handset closer to the base
station.
The base station's range is reduced
because Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢ page 41) or
reduce the distance between the hand-
set and base station.
3. The base station is not turned on.
¥ Check the base station's mains adapter
(
¢ page 8).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢ page 46).
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥ Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
(
¢ page 55).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000
(
¢ page 47).
52


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