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Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you
encounter problems when using this unit, review the following before
requesting service.
No power
Ensure that the AC cord is properly connected.
Ensure that there is power at the AC outlet.
Press standby button on the remote control or soundbar to turn the
soundbar on.
No sound
Increase the volume. Press Volume Up on the remote control or on the
right side of the soundbar.
Press MUTE on the remote control to ensure the soundbar is not muted.
Press source buttons to select a di erent input source.
When using either of the Digital input, if there is no audio:
Try setting the TV output to PCM or
Connect directly to your Blu-ray/other source, some TVs do not pass
through digital audio.
Your TV may be set to variable audio output. Con rm that the audio output
setting is set to FIXED or STANDARD, not VARIABLE. Consult your TVs user
manual for more detailed information.
If using Bluetooth, ensure that the volume on your source device is turned
up and that the device is not muted.
Remote control does not work
Before you press any playback control button,  rst select the correct
source.
Reduce the distance between the remote control and the unit.
Insert the battery with its polarities (+/-) aligned as indicated.
Replace the battery.
Aim the remote control directly at the sensor on the front of the unit.
I hear buzzing or humming
Ensure all cables and wires are securely connected.
Connect a di erent source device (TV, Blu-ray player, etc) to see if the
buzzing persists. If it does not, the problem may be with the original
device.
Connect your device to a di erent input on the soundbar.
I can’t  nd the Bluetooth name of this unit on my Bluetooth device
Ensure the Bluetooth function is activated on your Bluetooth device.
Re-pair the unit with your Bluetooth device.
This is a 15 mins power o function, one of the ERPII standard
requirement for saving power
When the unit's external input signal level is too low, the unit will be
turned o automatically in 15 minutes. Please increase the volume level of
your external device.
9


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