Manual Sharp ER-A411 (page 3 of 4) (English)

564779

Zoom out

Zoom in

1/4

Entries

Basic Sales Entry

Listed below is a basic sales entry example when selling items by cash. For details, refer to “FULL DETAILED

INSTRUCTUION MANUAL”.

Enter the clerk code and press the key.

Enter the unit price and press the appropriate department

key.

Repeat step 2 for all department items.

When the item entry is completed, press the key.

The total amount due is displayed.

Receive the amount from your customer, and enter the

amount by the numeric keys.

Press the key. The change due is displayed, and the

drawer is opened.

Close the drawer.

Department Entries

Enter a unit price and press a department key.

If you use a programmed unit price, press a department key

only.

Department keyUnit price

(max. 8 digits)

When using a programmed unit price

PLU (Price Look Up) Entries

■

PLU code entry (max. 5 digits)

Enter a PLU code using the numeric keys, and press the key.

For example, enter “71” and press the key for “PLU 00071”.

For ER-A421, press the key instead of the key.

PLU code or

■

Direct PLU entry (ER-A421 only)

Enter a unit price and press a direct PLU key.

If you use a programmed unit price, press a direct PLU key

only.

Direct PLU keyUnit price

(max. 8 digits)

When using a programmed unit price

EAN Entries

■

Create EAN8/13-Codes in REG mode

This is the easiest way to register and to store EAN Codes before you open your shop or to work for the ﬁ rst

time with the cash register.

After an EAN code scanning, you may be requested to enter a unit price with the display “UNDEFINED CODE”

and beep sound. Set the unit price, department code, and delete type.

Unit price Dept. code

“UNDEFINED CODE” display

and beep sounds

Dept. code input window

is displayed.

Delete method selection

window is displayed.

*Selection of

delete method

Scan an undefined

EAN code

* Select “2 NO DELETE” to store the article continuously.

At the next scan entry of this EAN code, the registration is automatically done without the above steps.

■

EAN code entry (8 or 13 digits)

Enter the EAN code using the numeric keys, and press the key.

For ER-A421, press the

key instead of the key.

■

EAN code scanning (8 or 13 digits)

Read the EAN code on the item with the scanner.

Scan EAN code

EAN code

Correction

■

Correction of entered number ( )

When you enter an incorrect number, delete it by pressing the key immediately after the entry.

■

Correction of the last entry ( )

If you make a mistake when making a department entry, PLU entry, percentage ( ) and discount ( ), you

can correct this entry by pressing the

key immediately.

■

Correction of earlier entries (

➔

)

You can correct any incorrect entry made during a transaction if you ﬁ nd it before ﬁ nalizing the transaction by

pressing the

key. Move the cursor to the item to be voided and press the key.

■

Subtotal void (

➔

)

You can void an entire transaction. Once subtotal void is executed, the transaction is aborted and the register

issues a receipt.

Press the key immediately after pressing the key. And then press the key again.

■

Correction after ﬁ nalizing a transaction (VOID mode)

When you need to void incorrect entries that are found after ﬁ nalizing a transaction or cannot be corrected by

direct, indirect or subtotal void, the following steps should be taken.

Enter to the manager mode by following the steps on the

right.

The key is not included in the standard keyboard for ER-A421.

To use the VOID mode, consult your authorized SHARP dealer.

Manager

code

Secret

code

Press the

key to put your register in the VOID mode.

Repeat the entries that are recorded on an incorrect

receipt.

Reading and Resetting Sales

Overview

• Use the reading function (X) when you need to take the reading of sales information entered after the last

resetting. You can take this reading any number of times. It does not affect the register’s memory.

• Use the resetting function (Z) when you need to clear the register’s memory. Resetting prints all sales

information and clears the entire memory except for the GT1 through GT3, reset count, and consecutive

number.

• X1 and Z1 reports show daily sales information. You can take these reports in the X1/Z1 mode.

• X2 and Z2 reports show periodic (monthly) consolidation information. You can take these reports in the X2/Z2

mode.

• In the OP X/Z mode, a clerk can take his or her report.

• This register supports various types of reports including general report, department report, PLU/EAN report,

and clerk report. For details on available reports, refer to “FULL DETAILED INSTRUCTION MANUAL”.

• If you want to stop the printing report, press the

key.

• When both sales quantities and sales amounts are zero, printing is skipped. If you do not want to skip,

change the programming. For details, refer to “FULL DETAILED INSTRUCTION MANUAL”.

• “X” represents read symbol and “Z” represents reset symbol in the reports.

• When printing is performed continuously, the printing may be intermitted for several seconds. After the

intermission, the printing will be restarted.

How to Take a Report

Press the key.

Select the appropriate mode from the following by using the key, and press the key.

1 OPXZ MODE

3 X1/Z1 MODE

4 X2/Z2 MODE

Select the operation from the following by using the key, and press the key to display the items list.

1 READING

2 RESETTING

Select the appropriate report title.

Press the key.

Flash Report

You can take ﬂ ash reports (display only) in the X1 mode for department sales, cash in drawer (CID) and sales

total at the point you take the report.

Press the key.

Select the “3 X1/Z1 MODE” by using the key, and press the key.

Select “3 FLASH MODE”, and press the key.

Select the appropriate report title from the following by using the key.

1 DEPT. SALES Department sales

2 CID Cash in drawer

3 SALES TOTAL Sales total

Press the key.

When you select “1 DEPT. SALES” in step 4, select the appropriate department from the departments list.

Replacing the Paper Rolls

The register can print receipts and journals. For the printer, you must install the paper rolls (receipt and journal

paper rolls) provided with the register.

• Be sure to set a paper roll prior to using your machine, otherwise it may cause a malfunction.

• Be careful then to set the roll correctly.

(How to set the paper roll)

To the printer

Incorrect

To the printer

Correct

■

Recording paper speciﬁ cations

Be sure to use paper rolls speciﬁ ed by SHARP.

The use of any other paper rolls than speciﬁ ed could cause paper jamming, resulting in register malfunction.

Paper speciﬁ cation

Paper width: 57.5 ± 0.5 mm

Max. outside diameter: 80 mm

Quality: High quality (0.06 to 0.08 mm thickness)

Paper tube: 18 mm

■

Removing the paper rolls

When a red dye appears on the paper roll, it is time to replace the existing paper roll. Replace the paper roll

with a new one. If you plan not to use your register for an extended period of time, remove the paper roll, and

store it in the appropriate place.

Print roller arm

Print roller

release lever

Remove the printer cover.

Lift up the print roller release lever to unlock the print roller arm. The arm

will come up slightly.

Open the print roller arm of the receipt side.

Remove the paper roll from the paper roll cradle of the receipt side.

Cut

Take-up

spool

Press the key to advance the journal paper until its printed part is out

of the way.

Cut the paper and remove the take-up spool from the bearing.

Print roller arm

Lift up the print roller arm of the journal side.

Remove the paper roll from the paper roll cradle of the journal side.

Remove the paper holding plate of the take-up spool, and remove the

printed journal roll from the spool.

■

Installing the paper rolls

Remove the printer cover and open the print roller arm of the receipt side

by following the steps in “Removing the paper rolls”.

Set a paper roll in the paper roll cradle of the receipt side as per the

diagram.

Feed the end of the paper along with the paper positioning guides as per

the diagram.

While holding down the paper, slowly close the print roller arm of the

receipt side, and push down the

mark on the arm until you hear a

click locking the arm.

If the print roller arm is not securely locked, printing is not done right. If this

problem occurs, open the arm, and close the arm as instructed above.

Wait until the excess paper is automatically cut off, and remove it.

Do not remove the excess paper until the receipt cutter stops completely.

Trying to remove the paper before the cutter stops completely could cause

paper jamming.

Lift up the print roller arm of the journal side.

Set a paper roll in the paper roll cradle of the journal side as per the

diagram.

Paper positioning guides

While holding down the paper, slowly close the print roller arm of the

journal side, and push down the arm until you hear a click locking the

arm.

Spool

Paper holding plate

Remove the paper holding plate from the spool.

Insert the end of the paper into the slit in the spool. (Press the journal

paper feed key to feed more paper if required.)

Wind the paper two or three turns around the spool shaft.

Speciﬁ cations

Model:

ER-A411/ER-A421

Dimensions:

360(W) × 425(D) × 365(H)* mm

* With the customer display popped up. When it is

completely lowered, the height is 330 mm.

Weight:

Approx.12.0kg

Power source:

Ofﬁ cial (nominal) voltage and frequency

Power consumption:

Standby: 7.1W (220 to 230V, 50Hz/60Hz)

7.3W (230 to 240V, 50Hz)

Operating: 31.6W (220 to 230V, 50Hz/60Hz)

28.1W (230 to 240V, 50Hz)

Working temperatures:

0 to 40 ºC

Display:

Operator display: LCD display with tilt mechanism

192(W) × 80(H) dots

Customer display: 2-line LCD display

Printer:

Type:

Two-station thermal printer

Printing speed:

Approx. 15 lines/second

Printing capacity:

30 digits each for receipt/journal paper

Other functions:

• Receipt ON/OFF function

• Compression print for an electronic journal/journal

• Receipt and journal independent paper feed

function

Logo:

Graphic logo printing:

Size: 130(H) x 360(W)pixel

Area of black must be less than 35% of all area.

Logo message printing:

Logo message for the receipt

(max. 30 characters x 6 lines)

Paper Roll:

Width: 57.5±0.5 mm

Max. diam.: 80 mm

Quality: High quality (0.06 to 0.08 mm thickness)

Cash drawer:

5 slots for bills and 8 for coin denominations

Accessories:

Basic User Manual: 1 copy

Paper roll: 2 rolls

Take-up spool: 1

Paper holding plate: 1

Drawer lock key: 2

Standard key sheet: 1 (for ER-A421 only)

Programming key sheet: 1 (for ER-A421 only)

Fixing angle bracket: 1

The display does not illuminate.

• Is power supplied to the electric outlet?

• Is the power cord plug out or loosely connected to the

electric outlet?

• Is the register in screen-save mode?

The display is illuminated, but the whole machine

refuses entries.

• Is a cashier code assigned to the register?

• Is a clerk code assigned to the register?

• Is the register in the REG mode?

No receipt is issued.

• Is the receipt paper roll properly installed?

• Is there a paper jam?

• Is the receipt function in the “OFF” status?

• Is the print roller arm securely locked?

No journal paper is taken up.

• Is the take-up spool installed on the bearing properly?

• Is there a paper jam?

Printing is unusual.

• Are the printer head/sensor/roller clean?

• Is the paper roll properly installed?

Before Calling for Service

If you encounter any of the following problems, please read below before calling for service.

4000

Item entries

Clerk assignment

Displaying subtotal

Amount tendered

Finalizing the transaction

Key operation example

: indicate department keys.

1500

2300

SHARP ELECTRONICS (Europe) Ltd.

4 Furzeground Way, Stockley Park Uxbridge,

UB11 1 EZ, United Kingdom

Operator Maintenance

In Case of Power Failure

When power is lost, the register retains its memory contents and all information on sales entries.

• When power failure is encountered in register idle state or during an entry, the register returns to the normal

state of operation after power recovery.

• When power failure is encountered during a printing cycle, the register carries out the correct printing

procedure after power recovery.

In Case of Printer Error

If the printer runs out of paper, the printer will stall, and “PAPER EMPTY” will appear on the display. Key entries

will not be accepted. Referring to “Replacing the Paper Rolls” in this chapter, install a new paper roll in the

proper position, then press the key. The printer will print the power failure symbol and resume printing.

If the print roller arm comes up, the printer stalls, and “HEAD UP” will appear on the display. Key entries will

not be accepted. Push down the arm until it is securely locked, then press the

key. The printer will print the

power failure symbol and resume printing.

Cautions in Handling the Printer and Recording Paper

■

Cautions in handling the printer

• Avoid the following environments:

Dusty and humid places

Direct sunlight

Iron powder (A permanent magnet and electromagnet are used in this machine.)

• Never pull the paper when the print roller arm is locked. First lift up the arm, and then remove the paper.

• Never touch the surface of the print head and print roller.

■

Cautions in handling the recording paper (thermal paper)

• Use only the paper speciﬁ ed by SHARP.

• Do not unpack the thermal paper until you are ready to use it.

• Avoid heat. The paper will color at around 70°C.

• Avoid dusty and humid places for storage. Avoid direct sunlight.

• The printed text on the paper can discolor under the following conditions:

Exposure to high humidity and temperature

Exposure to the direct sunlight

Contact with glue, thinner or a freshly copied blueprint.

Heat caused by friction from scratching or other such means.

Contact with a rubber eraser or adhesive tape.

• Be very careful when handling the thermal paper. If you want to keep a permanent record, copy the printed

text with a photocopier.

10.

Mount the paper holding plate onto the take-up spool.

Set the spool on the bearing, and press the journal paper feed key to

take up excess slack in the paper.

11.

Replace the printer cover.

12.

Press the key to make sure the paper end comes out of the printer

cover and clean paper appears.

If the paper end does not come out, open the printer cover, and pass the

paper end between the paper cutter and the paper guide of the printer

cover, and replace the printer cover.

■

Removing a paper jam

Remove the printer cover.

Lift up the print roller arm.

Remove the paper jam. Check for and remove any shreds of paper that may remain in the printer.

Reset the paper roll correctly by following the steps in “Installing the paper rolls”.

Drawer Handling

■

Locking the Drawer

Develop the habit of locking the drawer when not using the register for any

extended period of time.

TL-1

To lock: Insert the key into the drawer lock and turn it

90 degrees counter-clockwise.

To unlock: Insert the key into the drawer lock and turn it

90 degrees clockwise.

■

Removing the Drawer

Drawer

Till

Coin case

To remove the drawer, pull it out and lift it up.

• To prevent burglary, it is a good idea to empty the drawer after work and

leave it open at the end of the day.

• Coin case is detachable.

■

Manually Opening the Drawer

Lever

In case of a power failure or if the machine is out of order, locate the lever

at the bottom of the machine and move it in the direction of the arrow to

open the drawer. The drawer will not open if it is locked with the drawer

lock key.

The Till Sharp er-a411 is logged, doesn't want to open, how to open it? Submitted on 16-2-2023 at 13:11
Reply Report abuse

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Sharp ER-A411 in the language / languages: English as an attachment in your email.

The manual is 1,08 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Sharp ER-A411

Sharp ER-A411 User Manual - English - 226 pages

Sharp ER-A411 Quick start guide - German - 4 pages

Sharp ER-A411 User Manual - German - 226 pages

Sharp ER-A411 Quick start guide - Dutch - 4 pages

Sharp ER-A411 User Manual - Dutch - 226 pages

Sharp ER-A411 User Manual - French - 226 pages

Sharp ER-A411 User Manual - French - 4 pages

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Sharp ER-A411 Manual

Product: