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Customer Service
For SoftBank handset or service information, call General
Information. For repairs, call Customer Assistance.
General Information
Direct all inquiries to SoftBank, from charges to service
information, here.
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Hours of service: 9 am to 8 pm
Assistance with Repairs/Lost Handsets
Use the number below in case of loss or needing repair:
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
Hours of service: 9 am to 8 pm
Smartphone Technical Support Center
Direct inquiries regarding smartphone operation and service
details here.
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
Hours of service: Weekdays 9 am to 7 pm Saturday, Sunday,
and holidays 9 am to 5 pm
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
Hours of service: 24 hours
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