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Troubleshooting 119
Troubleshooting
Problem Solution
The phone does not turn on.
Make sure the battery is properly
inserted and charged.
PIN code or PIN2 code is
rejected.
Make sure you have entered the
correct code (4 to 8 digits).
Your SIM/USIM card/protected
functions will become locked after
three unsuccessful attempts.
Contact your SIM/USIM provider if you
do not have the correct PIN code.
The SIM/USIM card becomes
locked.
Enter the PUK code (8 digits) provided
by your service provider (if supported).
If the attempt is successful, enter the
new PIN code and confirm your phone
is operational again. Otherwise contact
your dealer.
The display is difficult to
read.
Adjust the backlight brightness for the
display.
Phone functions do not work
after the phone is turned on.
Check the radio signal strength
indicator as you may be outside the
service area.
Check to see if any error message is
displayed when you turn your phone
on. If so, contact your dealer.
Make sure the SIM/USIM card is
correctly inserted.
Calls cannot be made or
received.
If the message “Insert SIM Card” is
displayed when the phone is switched
on, you cannot use your SIM/USIM
card or the SIM/USIM card is
damaged. Contact your dealer or
network service provider.
Check your call barring, fixed dialling
setting, remaining battery and call
forwarding settings.
Check if your phone is currently
performing data communication using
Infrared (IrDA),
Bluetooth
wireless
technology interface or a USB data
cable.
Check the remaining balance if you are
using a pre-paid SIM/USIM card.
Call quality is poor.
Your current location may not provide
good call quality (i.e., in a car or train).
Move to a location where radio signal
strength is greater.
Problem Solution
119


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