Manual Shark NZ801EUT (page 31 of 103) (English, German, Dutch, Danish, French, Italian, Swedish, Spanish, Norwegian, Finnish)

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ENGLISH

TROUBLESHOOTING

GUIDE

Vacuum is not picking up debris� No suction or light suction�

(Refer to Maintenance section for more information�)

• Check ﬁlters to see if they need cleaning. Follow instructions for rinsing and drying the

ﬁlters before re-inserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if

required.

• Remove any string, carpet ﬁbres, or hair that may be wrapped around the brush-rolls.

Vacuum lifts area rugs�

• Turn o unit to disengage the brush-rolls. Move switch to Hard Floor setting to turn on

the slow brush-rolls, which is optimal for bare ﬂoors and area rugs.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn

edges.

• To minimise suction, refer to Suction Control section for more information on how to use.

Brush-roll/soft roller does not spin�

• If Brush-roll Indicator Light on the ﬂoor nozzle turns red, the brush-roll and/or soft

roller have stopped spinning. Immediately turn o and unplug vacuum. Disconnect the

nozzle and remove blockage, then reconnect and turn vacuum back on.

• If Brush-roll Indicator light repeatedly turns red while vacuuming carpet, try moving

Suction Control slide to MIN.

• With the power on, recline the handle, which will automatically turn on the brush-rolls.

Vacuum turns o on its own or Brush-roll Indicator Light ﬂashes red�

• This vacuum is equipped with a motor-protective thermostat. If your vacuum

overheats, the thermostat will automatically turn the suction motor o. Perform the

following steps to restart thethermostat:

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean ﬁlters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in vacuum and turn it on.

• If hose is not fully connected to the pod, it can cause a poor electrical connection and

the hose can come loose, turning the vacuum o.

1. Turn vacuum o and unplug it.

2. Empty dust cup and clean ﬁlters.

3. Check for blockages in hose, accessories, and inlet openings.

4. Remove cord from cord hook so hose latch can be seen and engaged.

5. Ensure you hear an audible click at all connection points:

a. Where hose meets back of pod (may require additional force; pull on hose to

ensure latch is fully engaged)

b. Where wand plugs into ﬂoor nozzle

c. Where handle plugs into wand

6. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service at 0800 862 0453.

WARNING: To reduce the risk of shock and unintended operation, turn

power o and unplug unit before servicing�

GUARANTEE TERMS

AND CONDITIONS

When a consumer buys a product in the Europe, they get the beneﬁt of legal rights relating to the quality

of the product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark®

we are so conﬁdent about the quality of our products that we give you an additional manufacturer’s warranty

of up to ﬁve years upon registration with Shark. These terms and conditions relate to our manufacturer’s

guarantee only – your statutory rights are unaected.

The conditions below describe the prerequisites and scope of our guarantee. They do not aect your

statutory rights or the obligations of your retailer and your contract with them.

Shark

Guarantees

A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs

to work properly for as long as possible. The guarantee it comes with is an important consideration - and

reﬂects how much conﬁdence the manufacturer has in its product and manufacturing quality.

Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800

862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight

through to a Shark representative. You’ll also ﬁnd online support at sharkclean.eu/uk.

How do I register my extended Shark guarantee?

You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following

information about your machine:

• Date you purchased the machine (receipt or delivery note)

• To register online, please visit sharkclean.eu/uk/register-guarantee

• Serial Number

IMPORTANT

• Both the 2 year and extended 3 year guarantee will only cover your product from the date of purchase.

• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your

receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt

may invalidate your guarantee.

What are the beneﬁts of registering my free Shark guarantee?

When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also

receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new

Shark

technology and launches.

If you register your guarantee online, you’ll get instant conﬁrmation that we’ve received your details.

How long are new Shark machines guaranteed for?

Our conﬁdence in our design and quality control means that your new Shark vacuum cleaner is guaranteed

for a total of ﬁve years. (2 year and extended 3 year).

What is covered by the free Shark guarantee?

Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark

guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark guarantee?

• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.

• Normal wear and tear such as brush bar, fuse, belt, batteries etc.

• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or

handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied

with your machine.

• Use of the vacuum cleaner for anything other than normal domestic household purposes.

• Use of parts not assembled or installed in accordance with the operating instructions.

• Use of parts and accessories which are not Shark Genuine Components.

• Faulty installation (except where installed by Shark).

• Repairs or alterations carried out by parties other than Shark or its agents.

What happens when my guarantee runs out?

Shark does not design products to last for a limited time. We do appreciate that there may be a desire for

our customers to want to repair their vacuum cleaners after the guarantee has elapsed. In this case please

contact our free phone customer service help line and ask about our out guarantee program,

on 0800 862 0453.

Where can I buy genuine Shark spares and accessories?

Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.

You’ll ﬁnd a full range of Shark spares and replacement parts for all Shark machines at sharkclean.eu/uk/

parts. Accessories are at sharkclean.eu

Please remember that using non-Shark spares invalidates your guarantee.

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Shark NZ801EUT Manual

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