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Trouble-shooting
Certain typical sounds can be heard when the appliance is switched on. These sounds are caused by:
the electric motor within the compressor assembly; during
compressor start-up the sound level will be slightly higher for a
limited period of time.
the cooling agent flowing through the circuit.
The following table lists possible malfunctions, their probable causes and solutions. In the event of
operational problems, check first whether a solution can be found using this table. If the problem
persists, disconnect the appliance from the mains power and contact our Customer Service
Department.
Problem Possible cause and solution
The appliance is not working.
There is a power failure
The main fuse has blown.
The temperature control is set to ‘0‘.
The fuse in the wall socket (if applicable) has blown. This
can be checked by connecting another electrical device to
the socket and checking for function.
The temperature inside the
freezer compartment is not low
enough.
Too much food has been stored in the appliance.
The doors are not properly closed.
There is too much dust on the condenser
Insufficient ventilation: the unit is too close to a wall or
other structure or object.
The normal operating sound
changes or becomes louder.
Check for proper positioning (uneven floor?).
Are any adjacent objects affected by the running of the
cooling unit (i.e. caused to vibrate?)
Are there any objects on top of the unit which might be
vibrating?
Water is collecting on the
bottom of the unit.
The melt-water drain system is blocked. Remove the blockage
and clean the system.
Transporting the appliance
The unit must be transported only in its vertical position.
Do not tilt it any more than 45°. During transport, ensure that the unit is properly secured and
protected against shock, vibration and shifting.
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