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CLEANING AND
MAINTENANCE
Clean each fountain component thoroughly
before and after every use. This will help keep
the fountain in excellent working condition for
years of continued use and enjoyment. Never
use abrasive scouring pads or scouring
powders to clean the stainless steel basin or
tier set components.
If tier set is plastic, be careful to pull pieces
apart rather than twist them as plastic may
crack if twisted against notches.
1. When finished using the fountain turn it
off. On Elite and Signature models, press
the POWER/ON/OFF button. On Classic
and Select models, move the START/
STOP switch to the STOP position and
the HEAT switch to the OFF position.
2. Always unplug the power cord from the
electrical outlet before cleaning the
fountain. Never permit the electrical cord
to come into contact with water. Allow the
fountain to cool approximately 10 minutes
before cleaning as fountain basin will be
hot.
3. With a paper towel or food handler glove,
remove the crown from the top of the
cylinder and lift the auger out of the
cylinder. Use a spatula to scrape excess
chocolate from auger back into the
cylinder as you lift it out.
4. Using a rubber spatula, scrape any
remaining chocolate or fondue off the
tiers, allowing it to flow down into the
basin.
5. Remove the tier set and transfer it to a
sink to disassemble. Rinse parts off with
hot, soapy water. All removable fountain
components are dishwasher-safe. Plastic
components will stay looking newer if you
wash them by hand in hot, soapy water
and then rinse and dry them thoroughly.
ALWAYS USE THE TOP RACK OF THE
DISHWASHER WHEN WASHING
PLASTIC FOUNTAIN COMPONENTS.
IF THE HEAT ON YOUR DISHWASHER
IS TOO HIGH, IT MAY WARP THE
PLASTIC PARTS.
6. Pour the leftover chocolate into a sturdy
plastic bag for disposal and scrape out of
basin with a spatula. NEVER POUR
CHOCOLATE DIRECTLY DOWN THE
DRAIN. Chocolate poured down a drain
may harden in the pipes and result in
damage and blockage of the drain system.
For sanitation purposes, we do not
recommend reusing the chocolate.
However, letting the chocolate harden and
remelt will not compromise its quality.
7. Wipe the base of the fountain with a warm,
damp cloth to remove any residue and dry
thoroughly. DO NOT IMMERSE THE
BASE OF THE FOUNTAIN IN WATER
OR ALLOW LIQUIDS TO ENTER ANY
VENT HOLES IN THE HOUSING. Doing
so will cause damage to the electrical
components and void the product
warranty.
TROUBLESHOOTING
1. The fondue is not flowing evenly over all
of the tiers:
This may be because:
a. The fountain is not level. If the fondue
is flowing to one side more than
another, move the adjustable feet to
raise that side of the fountain.
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