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b. Air is trapped in the cylinder. Turn the
fountain off for 15–30 seconds and
allow the air to escape. Turn the
fountain back on. Repeat if necessary.
c. There is not enough fondue in the
basin. The Signature, Elite, and Classic
models require 4 pounds of chocolate
or 7 cups of fondue in them at all times
to create a solid curtain. The Select
fountain requires a minimum of 3
pounds of chocolate or 5 cups of
fondue. If you start to see gapping
during your event, add melted Sephra
Fondue Chocolate or other fondue to
the fountain.
d. A food item is blocking the flow of
fondue at the base of the cylinder. If a
food item fell into the basin and could
be blocking the flow, simply stop the
fountain motor, remove the food item
with a spatula, and start the motor again
to resume the flow. Air may become
trapped in the cylinder as a result. If
this happens, refer to the instructions
above (1b).
e. The fondue is too thick or thin. Refer to
“CHECKING THE VISCOSITY OF
THE FONDUE” on page 11.
f. The White or Milk chocolate has
thickened. If White or Milk chocolate
gets too hot it can scorch and thicken.
Add vegetable oil or cocoa butter a
little at a time to thin it out. If it has
become very thick you may have to
put it in a blender on medium speed
until it is thoroughly mixed before
returning it to the fountain.
g. Small food particles are mixed in with
the flowing fondue. If you use dipping
items that have crumbs, such as
cookies or cake, the crumbs may come
off in the fondue. Small crumbs will not
damage the fountain, but they may
cause gaps in the fondue curtain. If
this occurs you will need to wait until
your event is over and dispose of the
fondue.
2. My fountain will not turn on: Ensure that
the electrical plug is placed securely in
the outlet and try the fountain in various
outlets. If this does not work, check the
circuit breaker controlling the electrical
outlet. On Elite and Signature models,
make sure the POWER/ON/OFF button
has been pressed and that the fountain
basin is securely tightened on the base.
3. My fountain motor has stopped working:
The motor is equipped with an automatic
shut-off mechanism which is activated if
the motor overheats. Overheating occurs
if the fondue is too thick and is putting
extra stress on the motor. Turn the motor
and heat off and allow the fountain to sit
for approximately thirty minutes before
restarting. With the viscosity funnel,
check to be sure that the fondue is the
appropriate consistency before running
it through the fountain again.
4. The auger is not turning or is turning
slowly: The auger must fit into place over
the spindle centered in between the basin
pegs. Twist the auger clockwise to make
sure it is properly positioned. You should
feel some resistance as you turn the auger.
If your auger rests on a center spindle
with a horizontal pin in it, make sure the
pin is centered in the spindle. This pin
can be adjusted with an Allen wrench if
needed.
5. Chocolate has hardened in my fountain:
If the fountain is not cleaned immediately
after use, the chocolate will harden. When
this occurs, DO NOT TURN ON THE
14
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