609656
24
Zoom out
Zoom in
Previous page
1/28
Next page
If a problem occurs ...
Presence | 23
If a problem occurs ...
If a problem occurs that is not listed in the above table or if the problem
cannot be solved with the proposed solutions, please contact your local
Sennheiser partner for assistance. To find a Sennheiser partner in your
country, search at www.sennheiser.com.
Restoring factory default settings (Reset)
1 Switch the headset off (see page 17).
2 Connect the headset to a power supplying device using the charging
cable (see page 11).
3 Keep both Volume buttons pressed and gently pull the on/off power
slide away from the headset. The LED flashes 3 times purple and then
alternately blue and red. The headset tries to pair with the Bluetooth
devices (see page 12).
Problem Possible cause Possible solution Page
Headset cannot
be switched on
The rechargeable
battery is flat.
Recharge the recharge-
able battery.
11
No audio signal The headset is not
paired with the
mobile phone.
Check if the headset is
paired. If necessary, pair
the headset again.
13
The volume is
adjusted too low.
Increase the volume. 18
The headset is
switched off.
Switch the headset on. 16
Headset cannot
be paired
The pairing does
not work.
Check if your
Bluetooth device
supports the HF or
HS profile.
The mobile phone
is switched off.
Switch the mobile
phone on.
No voice
prompts
announced
(beeps only)
The voice prompts
are disabled.
Enable the voice
prompts.
10
Headset does
not react to any
button press
The operation of the
headset is faulty.
Reset the headset to
the factory default
settings.
23
Connection
establishment
takes a long
time
Bluetooth device 1
is not available
Toggle between your
two Bluetooth devices.
16
1 2 3
on
press & hold
off
24


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Sennheiser Presence at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Sennheiser Presence in the language / languages: English as an attachment in your email.

The manual is 1,62 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Sennheiser Presence

Sennheiser Presence Quick start guide - English - 1 pages

Sennheiser Presence User Manual - German - 29 pages

Sennheiser Presence Quick start guide - German - 1 pages

Sennheiser Presence User Manual - Dutch - 29 pages

Sennheiser Presence Quick start guide - Dutch, French, Italian, Portuguese, Spanish - 1 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info