609649
18
Zoom out
Zoom in
Previous page
1/21
Next page
If a problem occurs
DW Series – Setup Guide | 17
If a problem occurs
For causes and solutions that are mainly related to the headset, refer to the chapter “If a problem occurs ...” in
the “User Guide”.
For more information and an FAQ list, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
Problem Possible cause Possible solution Page
The headset is placed into the
base station but the Charge
status LED if off
Base station is not connected
to the mains power supply
Connect the base station to the
mains power supply.
6
Rechargeable battery is deep
discharged
Wait several minutes until the
Charge status LED lights up.
11
For quick-charging the headset:
Briefly press the Set button at the
rear of the base station.
Link between headset
and base station
cannot be established
Base station is only connected
via the USB cable
Connect the base station to the
mains power supply.
6
Bad radio link between
headset and base station
Transmission range is exceeded Reduce the distance between
headset and base station.
Adjust the radio range. 14
Noise interference and connec-
tion loss
Too many DECT systems within
the radio range
Reduce the radio range. 14
Set the base station to narrow-
band transmission.
14
Distance between base station
and fixed line phone is so small
that interference occurs
Increase the distance between
base station and fixed line phone.
The rechargeable battery
cannot be charged
Headset is not properly placed
into the magnetic holder of the
base station
Check if the headset is properly
placed into the magnetic holder.
11
Bad audio quality, the other
party sounds too low or too
loud
Microphone sensitivity is not
correctly adjusted
Adjust the microphone sensitivity. 15
The sound from the fixed
line phone is distorted and
disturbed
Base station is not adjusted to
the fixed line phone
Use the ABC switch to adjust the
base station to your fixed line
phone.
15
18


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Sennheiser DW-Series at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Sennheiser DW-Series in the language / languages: English as an attachment in your email.

The manual is 2,12 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Sennheiser DW-Series

Sennheiser DW-Series User Manual - English - 46 pages

Sennheiser DW-Series Installation Guide - German - 21 pages

Sennheiser DW-Series User Manual - German - 45 pages

Sennheiser DW-Series Installation Guide - Dutch - 21 pages

Sennheiser DW-Series User Manual - Dutch - 44 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info