Manual Sennheiser DW Pro2 (page 41 of 44) (English)

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DW Pro1/Pro2

Instruction manual

DECT

Comfort

calls

Contents

Important safety information ................................................................................... 2

The DW Pro1/Pro2 wireless headset system ...................................................... 4

Delivery includes ............................................................................................................. 5

Product overview ............................................................................................................ 6

Base station ................................................................................................................. 6

Pro1/Pro2 headset ................................................................................................... 7

Overview of the buttons .............................................................................................. 8

Overview of the LEDs ..................................................................................................... 9

Putting the headset system into operation ..................................................... 10

Putting the base station into operation ....................................................... 10

Putting the headset into operation ................................................................ 16

Testing the headset system in Phone mode and adjusting it .............. 17

Testing the headset system in PC mode and adjusting it ...................... 19

Adjusting advanced settings ............................................................................. 20

Using the headset system ........................................................................................ 22

Charging the headset rechargeable battery ............................................... 22

Switching the headset on/off ........................................................................... 23

Establishing a wireless link between headset and base station ......... 23

Putting the headset on and adjusting it ....................................................... 24

Calling via the fixed line phone using the headset ................................... 25

Calling via the PC using the headset ............................................................... 26

Switching between Phone and PC mode ....................................................... 28

Holding a conference call .................................................................................... 28

Adjusting the volume ........................................................................................... 29

Muting the headset’s microphone .................................................................. 30

Using the advanced functions .......................................................................... 30

If you leave the DECT range ............................................................................... 31

Cleaning and maintaining the headset system .............................................. 32

Replacing the ear pad(s) ..................................................................................... 32

Replacing the headset’s rechargeable battery ........................................... 33

If a problem occurs ..................................................................................................... 35

Accessories and spare parts .................................................................................... 36

Specifications ................................................................................................................. 37

Manufacturer Declarations ...................................................................................... 39

Index .................................................................................................................................. 41

Important safety information

• Please read this instruction manual carefully and completely before

using the product.

• Make the instruction manual easily accessible to all user

s at all times.

Always include the instruction manual when passing the product on to

third parties.

• Do not use the product in situations which require special attention

(e.g

. when performing skilled jobs).

• Always keep the product dry and do not expose it

to extreme tempera-

tures (normal operating temperatures:

+5°C/+41°F to +45°C/+113°F).

• Use the product with care and store it in a clean, dust-free environ-

ment.

• Switch off the headset after use to conserve battery power.

• Only use the DW series

base station for charging DW series headsets

fitted with the DW series rechargeabl

e battery. Never try to charge

other rechargeable batteries or non-rechargeable batteries in the

DW series base station.

• Do not short-circuit the contacts of t

he product. Make sure that no

metal objects (e.g. paper clips, hair pins, earrings) come into contact

with the interfaces and contacts.

• Sennheiser Communications is not li

able for damages resulting from

the loss of connection due to a run flat battery, an old battery or

exceeding the DECT transmission range.

• This equipment generates, uses and can radiate

radio frequency energy

and, if not used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation.

• The DW series headsets contain magnets that gener

ate a magnetic

field which could cause interference with cardiac pacemakers and

implanted defibrillators. Keep the DW series headsets at least 1.2”

(3 cm) from cardiac pacemakers or

implanted defibrillators!

• Protect your hearing from high volume levels.

• Only use the power supply units suppl

ied by Sennheiser Communica-

tions.

• To reduce the risk of fire or electric shock, do

not use the product near

water and do not expose it to rain or moisture.

• Unplug the power supply unit from the wall socket

– to completely disconnect the prod

uct from the mains power supply

– during lightning storms or

– when unused for long periods of time.

• Only operate the power supply unit from the type of power source

ecified in the chapter “Specifications” (see page 37).

• Ensure that the power supply unit is

– in a safe operating condition and easily accessible,

– properly plugged into the wall socket,

– only operated within the permissible temperature range,

* The DW series comprises the following products: DW Office, DW Office USB, DW Pro1/

Pro2, DW Pro1/Pro2 USB. The DW 800 is not part of the DW series.

Important safety information

– not covered or exposed to direct sunlight for longer periods of time

in order to prevent heat accumulation (see “Specifications” on

page 37).

• Do not operate the product near any heat sources.

• Only use attachments/accessories specified by Sennheiser Co

mmuni-

cations (see “Accessories” on page 36).

• Keep plastic wrap and plastic bags of the pa

ckaging out of reach of chil-

dren – danger of suffocation!

Intended use

Intended use of the product includes

• having read this instruction manual, especially the chapter “Important

safety information” on page 2,

•

using the product within the operating conditions and limitations

described in this

instruction manual.

“Improper use” means using the product other than as described in this

instruct

ion manual, or under operating conditions which differ from those

described herein.

Safety instructions for the Lithium-P

lymer rechargeable batteries

If abused or misused, rechargeable batt

eries may leak. In extreme cases,

rechargeable batteries may even present

• a heat hazard,

•a fire hazard,

• an explosion hazard,

• a smoke or gas hazard.

Please understand that Sennheiser Communicat

ions does not accept

liability for damage arising from abuse or misuse.

Keep away from children. Do not short-circuit.

Do not expose to moisture. Do not heat above +45°C/

+113 °F, e.g. do not expose to

sunlight or throw into a fire.

Do not mutilate or dismantle. Do not charge the rechargeable

battery if the device is obviously

defective.

Only charge rechargeable

batteries at ambient tempera-

tures between +5°C/+41°F to

+45°C/+113 °F.

Only charge rechargeable

batteries with an appropriate

Sennheiser Communications

charger.

When not using rechargeable

batteries for extended periods

time, charge them regularly

(every six months for about one

hour).

Store in a cool and dry place

room temperature (approx.

20°C/68°F).

Return defective devices or devices with defective rechargeable batteries

to your specialist dealer.

The DW Pro1/Pro2 wireless headset system

The DW Pro1/Pro2 wireless headset

system

The Sennheiser Communications DW Pro1/Pro2 is a wireless DECT headset

system which is intended for professional call center and office use.

• Can be used with a fixed line phone or PC (VoIP)

• Quick link establishment between headset and base station

• Excellent sound quality in narrowband and wideband mode ensures

opti

mum speech intelligibility

• Range of up to 180 m in free line of

sight and up to 55 m indoors

• Two headset variants with padded

headband and supra-aural ear

cup(s):

–variant Pro1 covers one ear (m

onaural)

–variant Pro2 covers both ears (binaural) and offers best passive

attenuation of ambient noise

• Flexible microphone boom for individu

al wearing comfort – allows

wearing of the microphone on either the left or right-hand side

• Ultra Noise cancelling microphone for optimum speech intelligibility

witho

ut annoying background noise

• Permits conference calls with up to 4 headsets

• Quick and easy pairing of a new headset

• Long battery operating time:

– up to 12 hours of talk time in narrowband mode

– up to 8 hours of talk time in wideband mode

– up to 4 days of standby time

• Quick and convenient charging of the headset (1 hour)

• HeadSetup sof

tware for convenient call control and headset manage-

ment via a PC

• Headset can be integrated into existing DECT GAP systems

DECT

The Sennheiser Communications DW wireless headset

system uses DECT

radio technology. Due to a dynamic adjustment of the transmission power,

the DECT technology offers an increased transmission range, minimized

radiation exposure and has a good energy efficiency. Encrypted radio

transmission provides maximum security for wireless communication.

Delivery includes

1base station

1 headset with built-in rechargeable battery:

– Pro1 variant: covers one ear (monaural)

– Pro2 variant: covers both ears (binaural)

1 power supply unit

1 telephone cable

1 USB cable

1 safety guide (booklet with im

portant safety information)

1 quick guide

1 CD ROM (including, among other things, the HeadSe

tup software and

a detailed instruction manual as PDF)

Product overview

Base station

¹Ƹ

³ PC button with LED

· Charging contacts

» PHONE button

with LED

¿ LINK LED

´ CHARGE STATUS LED

² ABC swit

¶ Micro

phone volume control

º Phone socket

¾ Handset socket

µ ACC socket

¸ DIP switch row 1 to

¹ DC IN socket

Ƹ PC

socket (USB)

ƹ C

over with overview of DIP switch assignment

ƺ Power supply unit

ƻ DC IN connector

Ƽ Telephone cable

ƽ USB cable

Product overview

Pro1/Pro2 headset

Pro1

Pro2

ቢ Microphone

ባ Windshield

ቤ Name plate

ብ HEADSET LED

ቦ LINK button

ቧ AUDIO button

ቨ Headband

ቩ Battery compartment cover

ቪ Ear pad

ቫ Charging contacts

Overview of the buttons

Base station

Action Button Functions Page

̈ Press the

PHONE button

Selects the Phone mode 25

Establishes/disconnects the

link between headset and

base station

Accepts/ends a call (with

electronic call control/

handset lifter)

̈ Press the

PC button

Selects the PC mode 26

Establishes/disconnects

the

wireless link between

headset and base station

Accepts/ends a call

(depending on the

softphone used)

Headset

Action Button Functions Page

̈ Press the

LINK button ቦ

Establishes/disconnects the

link between headset and

base station

Accepts/ends a call (with

electronic call control/

handset lifter or depending

on the softphone used)

25/

̈ Press and hold the

LINK button ቦ for

5 seconds

5 s

Switches the headset

on/off

̈ Push the

AUDIO button ቧ

forwards/backwards

Increases/reduces the

ring tone volume, the

volume of the acoustic

signals or the audio volume

by 1 step

̈ Press the

AUDIO button ቧ

Mutes the microphone/

unmutes the microphone

̈ Press and hold the

LINK button ቦ and

the AUDIO button ቧ

for 5 seconds

5 s

Setting mode

GAP pairing mode 31

Swaps the assignment of

the AUDIO button ቧ

Overview of the LEDs

Base station

LED of the PC button ³ Meaning

lights up PC mode

flashes Incoming PC call

LED of the PHONE button »

Meaning

lights up Phone mode

flashes Incoming telephone call

LINK LED ¿ Meaning

lights up blue Active link to the headset

lights up red No link to the headset

flashes red Headset is muted

is off Standby mode

Base station is switched off (not powered)

CHARGE STATUS LED ´

LED segment* Battery charge Required charging time

1 0-25% approx. 10 min

2 25-50% approx. 10 min

3 50-75% approx. 20 min

4 75-100% approx. 20 min

* during charging, each segment gets bri

ghter in 5 steps

When the LED segment 1 flashes in rapid succession, the battery is

almost flat. You have to recharge the battery within the next few

minutes (see page 22).

Headset

LED HEADSET ብ Meaning

lights up blue Charging mode

flashes blue slowly Active link to base station

flashes red Rechargeable battery is almost flat

if off Standby mode

Headset is switched off

flashes blue/red Setting mode/GAP pairing mode

Pairing of an additional headset to the

base station

total:

approx.

60 min

Putting the headset system into operation

Putting the headset system into

operation

Putting the base station into operation

You can use the headset system with your fixed line phone (Phone mode)

and/or your PC (PC mode). The base station controls the wireless commu-

nication between the products.

Removing/attaching the cover

To remove the cover:

̈ Remove the cover ƹ by inserting a finger into the recess as shown.

To attach the cover and to secure the connected cables:

̈ Replace the cover ƹ to the rear of the base station (see diagram).

̈ Tilt the cover ƹ upwards until it locks into place.

Putting the headset system into operation

Connecting the base station to the mains power supply

The base station is ready for operation as soon as it is connected to

the mains power supply.

̈ Connect the DC IN connector ƻ of the power supply unit to the DC IN

socket ¹.

̈ Plug the power supply unit ƺ into a wall socket.

The LINK LED ¿ lights up red. The LED of the last used mode button

(PHONE

» or PC ³) lights up white.

When using the headset system only in PC mode, the power from

the PC via the USB cable is sufficient to power the base station. For

charging the rechargeable battery within the specified charging

times (see page

22) and for use in Phone mode, the power supply

unit is required.

Connecting the base station to a fixed line phone

If your telephone features a headset socket for c

onnecting the electronic

call control, please use this socket.

To connect the base station to a fixed line phone,

choose one of the follow

options:

Possibility Connection

to a fixed line phone without headset socket

to a fixed line phone with headset socket

of an optional mechanical handset lifter

(with connection possibilities

and

only)

to an optional electronic hook switch control (EHS)

̈ Choose your connection possibility and proceed as described under

on the following pages.

For additional information on the individual settings for the

headset system via

the DIP switch row ¸, refer to page 20.

Connection to a fixed line

phone without headset

socket

Putting the headset system into operation

̈ Disconnect the handset cable from the telephone.

̈ Connect the handset cable to the Handset socket

¾.

̈ Use the telephone cable Ƽ to connect the Phone socket º to the

handse

t socket on the telephone.

̈ Set the DIP switch ¸ #1 and #2 to the upper position.

Connection to a fixed line

phone with headset socket

̈ Use the telephone cable Ƽ to connect the Phone socket º to the

headset socket on the telephone.

̈ Set the DIP switch ¸ # 1 and # 2 to the upper position.

Connection of an optional

mechanical handset lifter

(with connection possibili-

ties

and

only)

Putting the headset system into operation

You can also connect the HSL 10 mechanical handset lifter from Sennheiser

Communications (see “Accessories and spare parts” o

n page 36):

̈ Connect the base station to the fixe

d line phone as described under

̈ Connect the handset lifter to the ACC socket µ

on the base station.

̈ Connect the handset lifter to the fixed line phone as described in the

instruction manual of the handset lifter.

Connection to an optional

electronic hook switch

control (EHS)

If your telephone has a built-in electronic hook switch, supporting either

the DHSG or the MSH standard, you require the corresponding connection

cables. Other hook switch standards require suitable adapter cables which

convert the control signals to the DHSG standard (see “Accessories and

spare parts” on page 36).

DW Pro1/Pro2 DHSG setting

Other standards

Adapter cable

e.g. Cisco, Avaya, Polycom

DHSG standard

DHSG cable

e.g. Siemens, Aastra, Agfeo, etc.

DW Pro1/Pro2 DHSG setting

If your telephone has a built-in electronic hook switch supporting the DHSG

or the any other hook switch standard (except for the MSH standard):

̈ Set the DIP switch ¸ # 1 to the lower position.

̈ Set the DIP switch ¸ # 2 to the upper position.

MSH standard

MSH cable

DW Pro1/Pro2 MSH setting

e.g. Alcatel

Putting the headset system into operation

If your telephone has a built-in electronic hook switch supporting the MSH

standard:

̈ Set the DIP switch ¸ # 1 to the upper position.

̈ Set the DIP switch ¸ # 2 to the lower position.

he necessary connection and adapter cables are available from

your

Sennheiser partner. For additional information, please visit our website at

www.senncom.com/headsetselector.

Setting up the base station

̈ Place the base station at a minimum distance of

15 to 20 cm from the

fixed line phone.

Connecting the base station to a PC

You can connect the headset system to a PC in order

to use it for Internet

telephone (VoIP) with softphones or multimedia applications.

̈ Use the USB cable ƽ to connect the PC socket Ƹ to a USB socket of

your PC.

The operating system detects the USB audio device “Sennheiser DECT”

d installs the necessary drivers.

Putting the headset system into operation

Installing the HeadSetup software

The HeadSetup software enables the headset system to communicate with

a wide variety of softphones and allows you to use the call control func-

tions. Even without the HeadSetup so

ftware, the headset system can still

be used as an audio input and output device.

Updates and additional inform

ation on the HeadSetup software can be

found on our website at www.senncom.com/headsetup or via the update

function of the software.

Specifications (version 2.2)

File size approx. 20 MB

Supported operating systems Microsoft Windows 2000

Microsoft Windows XP

Microsoft Windows Vista

Microsoft Windows 7

Supports the call control

functions of the following

softphones

AOL Instant Messenger

Avaya IP Softphone 4.0x - 5.0x - 6.0x

Avaya One-X Communicator

Cisco IP Communicator Version 2.0 - 2.1

IBM Lotus Sametime Connect

Skype

To install the HeadSetup software:

̈ Run the “HeadSetup USB version X.X.exe” file in the “HeadSetup”

lder on the enclosed CD ROM.

̈ Follow the instructions of the install program.

Additional Information and appl

ication hints can be found in the Help

section of the software:

̈ Click the “Help ...” button.

Putting the headset system into operation

Putting the headset into operation

The microphone boom of the Pro1/Pro2 headset can be swiveled, allowing

the microphone to be worn on the left or right-hand side (see page 24).

20 min

100%

50%

1 h

Before using the headset for the first time, charge the rechargeable

battery for at least 20 minutes (see page 22).

Labeling the headset

The name plate ቤ allows you to label the headset.

̈ Change the lettering of the name plate as shown.

The “Nameplate-template.pdf” PDF f

le included on the CD ROM

allows you to create and print individual name plates.

Swapping the assignment of the AUDIO button ቧ

The assignment of the AUDIO button ቧ can be swapped depending on

whether you wear the headset on the right or left ear. By default, the

adset is configured for wearing on the right ear. Pushing the AUDIO

button ቧ backwards increases the volume, pushing it forwards reduces

the volume (see page 29).

To swap the assignment of the AUDIO button ቧ:

̈ Simultaneously press and hold the headset’s LINK but

ton ቦ and

AUDIO button ቧ for 5 seconds.

The HEADSET LED ብ flashes blue/red.

Putting the headset system into operation

̈ Push the AUDIO button ቧ in the direction in which you want to

increase the volume until the HEADSET LED ብ goes off.

The headset switches to standby mode.

Left

Right

5 s

Testing the headset system in Phone mode and

adjusting it

Testing the telephone connection

When PC mode is selected (the LED of the PC button

³ lights up white):

̈ Press the PHONE button

» on the base station.

The base station is set to Phone mod

e and the LED of the PHONE

button

» lights up white.

̈ Press either the LINK button ቦ on the headset or the PHONE button

» on the base station.

A wireless link is established between the headset and

the base

station, the LINK LED ¿ lights up blue and the HEADSET LED ብ flashes

blue.

̈ Lift the handset (If a handset lifter is connected, it automatically lifts

the handset).

The system is correctly connected if you

can hear a clear dial tone and

if the other party can hear you at a comfortable level.

If the audio signal/dial tone is disturbed, adjust the audio signal (see

page

18). If the other party cannot hear you well, adjust the micro-

phone sensitivity (see page 18).

Putting the headset system into operation

Adjusting the audio signal/dial tone

̈ Set the ABC switch to A (default setting), B or C so that you can hear a

clear dial tone in the headset.

Adjusting the microphone sensitivity

By default, the microphone volume control ¶ is set to between position 4

and position 5. This setting is suitable for most telephones and your voice

gets reproduced

at a good volume. To change the volume, adjust the

microphone volume control accordingly.

The microphone volume control ¶ only adjusts the microphone

sensitivity in Phon

e mode.

̈ Make a call to someone who will help you find th

e correct sensitivity

setting for your microphone (see page 25).

̈ Turn the microphone volume control ¶ so that the other party can hear

at a comfortable level.

Putting the headset system into operation

Testing the headset system in PC mode and adjusting it

Testing the PC connection

When Phone mo

de is selected (the LED of the PHONE button » lights up

white):

̈ Press the PC button

³ on the base station.

The base station is set to PC mo

de and the LED of the PC button ³

lights up white.

̈ Press either the LINK button ቦ on the headset or the PC button

on the base station.

A wireless link is established between the headset and

the base

station, the LINK LED ¿ lights up blue and the HEADSET LED ብ flashes

blue.

̈ Use your softphone to make a call to someone who will help you adjust

the correct microphone sensitivity for PC mode (see below).

The system is correctly connected if the other

party can hear you at a

comfortable level.

Adjusting the microphone sensitivity

̈ Depending on the operating system used, adjust the microphone sensi-

tivity so that the other party can hear you at a comfortable level (see

e instruction manual of your operating system).

Some softphones provide automatic adjustment of the microphone

sensitivity. If possible, activate this function in order to be able to

use the headset microphone to the full.

Putting the headset system into operation

Adjusting advanced settings

The DIP switch row ¸ allows you to adjust the headset system to your

individual needs. By default, all DIP switches are set to the upper position.

To change the settings of the DIP switch row ¸:

̈ If necessary, disconnect an existing wireles

s link between base station

and headset (see page 23).

̈ Use a pointed object (e.g. a pen) to set the DIP switches to the desired

position.

Configuring the handset lifter/hook swit

ch – DIP switch 1 and 2

Switch position Function

Manual operation

Lifts/hangs up the handset manually or using

the

handset lifter.

Electronic hook switch (DHSG standard)

Call control via the DW Pro1/Pro2

headset system.

Electronic hook switch (MSH standard)

Call control via the DW Pro1/Pro2 headset system.

Manual operation

Lifts/hangs up the handset manually or using

the handset lifter.

Adjusting the radio range – DIP switch 3

If many DECT systems are operated in a confined space

, interference can

occur. In this case, you should change the radio range.

Switch position Function

Standard radio range

Reduced radio range

Use this setting in order to avoid interference with other

DECT systems.

Range of approx. 10 m indoors

Putting the headset system into operation

Automatically establishing the wireless link between headset and

base station (Auto Link) – DIP switch 4

Switch position Function

Switched off

You have to manually establish the wireless link

(see page 23

Switched on

When taking the headset out of the base station,

a wireless link is automatically established between

headset and base

station (Auto Link).

Switching between wideband and narrowband mode – DIP switch 5

Switch position Function

Wideband mode

Automatic frequency adjustment of wideband and

narrowba

nd calls in PC and Phone mode.

Battery life: 8 hours

Narrowband mode

Narrowband audio transmission

in PC and Phone mode.

Battery life: 12 hours

Limiting the volume – DIP switch 6

Switch position Function

Standard limitation

Limited volume (country specific)

• AUS version:

in compliance with Directive AS/ACIF S004:2008

• EU and US version:

in compliance with Directive 2003/10/EC

Using the headset system

Charging the headset rechargeable battery

If you charge the rechargeable battery for the first time, allow charging for

at least 20 minutes without interruption. A complete charging process

takes about 60 minutes. You can interrupt charging at any time without

maging the rechargeable battery.

Operating time with a fully charged rechargeable battery:

Talk time/standby time Mode

12 hours narrowband mode (see page 21)

8 hours wideband mode (see page 21)

4 days standby mode

To charge the rechargeable battery of the Pro1/Pro2 headset:

̈ Place the headset into the magnetic hold

er of the base station.

The HEADSET LED ብ lights up blue and the CHARGE STATUS LED ´

indicates the battery charge:

LED segment* Battery charge Required charging time

1 0-25% approx. 10 min

2 25-50% approx. 10 min

3 50-75% approx. 20 min

4 75-100% approx. 20 min

* during charging, each segment gets brighter in 5 steps

After completion of the charging process, the HEADSET LED ብ goes off.

Pro1 Pro2

To stop the charging process:

̈ Take the headset out of the base station.

The CHARGE STATUS LED ´ indicates the remaining battery charge of

the headset.

total:

approx.

60 min

Using the headset system

When the battery is about to run flat ...

... only the LED segment 1 lights up weakly or flashes (see page 9).

... the HEADSET LED ብ flashes red.

... you hear a low battery warning (three beeps)in the headset.

... you have several minutes of

battery re

serve.

When the battery is flat, the headset switches off.

If the headset is outside the range of the base station, it will switch

off after 30

minutes in order to conserve battery power.

Switching the headset on/off

If you place the headset into the base station, the headset automat-

ically switches to standby mode.

In standby mode, the power

consumption is very low and the radiated power is reduced to a

minimum. The HEADSET LED ብ lights up blue during charging.

Switching the headset on

̈ Press and hold the LINK button ቦ for 5 seconds.

The HEADSET LED ብ flashes blue 3 times and the wireless link to the

base station is established (where re

quired). An ascending confirma-

tion beep is heard in the headset.

Switching the headset off

̈ Press and hold the LINK button ቦ for 5 seconds.

The HEADSET LED ብ flashes red 3 times.

Establishing a wireless link between headset and

base station

To establish a wireless link between headset and base station:

̈ Press the LINK button ቦ on the headset.

The link is established. The LINK LED ¿ lights up blue and the

HEADSET LED ብ flashes blue.

To disconnect a wireless link between head

set and base station:

̈ Press the LINK button ቦ on the headset.

The link is disconnected. The LINK LED ¿ and the HEADSET LED ብ

go off.

You can also establish or disconnect the wireless link by pressing

the PC button

³ or the PHONE button » on the base station

(depending on the selected mode (PC or Phone), see p

age 28).

If your telephone has a built-in electronic hoo

k switch supporting

the MSH standard (see page 13), you can only disconnect the wire-

less link between headset and base statio

n by placing the headset

into the base station. The control signals (“accept a call”, “end a

call”) of the headset are still transmitted to the electronic hook

switch without any restrictions.

Using the headset system

Putting the headset on and adjusting it

̈ Rotate the microphone boom as shown.

̈ Carefully bend the flexible microphone boom

so that the microphone ቢ

points towards your mouth.

Maintain a distance of about 0.8-1.2“ (2-3 cm) between the micro-

phone and the corner of the mouth.

If you are using the Pro1 headset:

̈ Put on the headset so that the ear pad ቪ rests comfortably on your left

or right ear and that the headband ቨ runs over the top of your head.

If you are using the Pro2 headset:

̈ Put on the headset so that the ear pads ቪ rest comfortably on your

ears.

2-3 cm

RightLeft

Pro1

Pro2

Using the headset system

Calling via the fixed line phone using the headset

Accepting an incoming call

You hear the ring tone of the fixed line phone:

̈ Put on the headset and establish a wireless link between headse

t and

base station (see page 23).

If you are using a handset lifter/electronic hook switch, the call

is auto-

matically accepted.

If you receive a call and a handset lifter/electronic hook switch with

ring tone detection is used, you hear a ring tone in the headset and

the LED of the PHONE button

» flashes white.

If you are not u

sing a handset lifter/electronic hook switch:

̈ Accept the call by lifting the handset or by

pressing the “accept call”

button on your fixed line phone.

Making a call

If you are using a handset lifter/electronic hook switch:

̈ Dial the desired number.

̈ Put on the headset and establish a wireless link

between headse

t and

base station (see page 23).

The phone connection is establ

ished automatically.

If you are not using a handset lifter/electronic hook switch:

̈ Put the headset on and establish a wireless link between headse

t and

base station (see page 23).

̈ Lift the handset and dial the desired number.

The phone connection is established.

Using the headset system

Ending a call

̈ Disconnect the wireless link between headset a

nd base station (see

page 23).

If you are using handset lifter/electronic hook switch, the call is auto-

matically ended.

If you are not using a handset lifter/electronic hook switch:

̈ Hang up the handset or press the “end call

” button on your fixed line

phone.

Transferring a call from the headset to the fixed line phone and vice versa

This function is only available if you are not using a handset lifter/elec-

tronic hook switch or if your telephone supp

orts this function.

If a wireless link is established (see page 23):

̈ Speak into the headset.

If no wireless link is established (see page 23):

̈ Speak into the handset.

Calling via the PC using the headset

Accepting an incoming PC call

If you receive a call on your softphone:

̈ Establish a wireless link between head

set and base station (see page 23).

If the call control function of your sof

tphone is supported, the call is

automatically accepted (see page 15).

If your softphone does not suppo

rt call control:

̈ Accept the call using your softphone.

If you receive a call and the call control function of your softphone

is supported by the HeadSetup software (see page 15), you hear a

ring tone in the headset and the LED of the PC button

³ flashes

white.

Using the headset system

Making a PC call

̈ Establish a wireless link between headset and base station (see page 23

̈ Make the call using your softphone.

Ending a PC call

̈ Disconnect the wireless link between headse

t and base station (see

page 23).

If the call control function of your softphone is supported, the call is

auto

matically ended (see page 15).

If your softphone does not suppo

rt call control:

̈ End the call using your softphone.

Reproducing PC audio via the headset

The HeadSetup so

ftware allows you to listen to all PC audio via the

headset.

To activate/deactivate the reproduction o

f PC audio via the headset:

̈ In the HeadSetup soft

ware, activate/deactivate the “Always Audio”

function by clicking the corresponding button.

All PC audio is permanently reproduced via the headset. The

wireless

link between headset and base station remains permanently estab-

lished.

If the “Always Audio” function is deactivated, the icon on the button is

crossed out in red.

If the “Always Audio” function is activated, you can still accept calls

via the Phone mode. After ending the call, the base station auto

matically switches back to PC mode and all

PC audio is reproduced

via the headset.

Using the headset system

Switching between Phone and PC mode

You can switch between Phone and PC mode and accept calls of the other

mode.

̈ Press the PC button

³ or the PHONE button » on the base station

to select the desired mode.

The LED of the PC button

³ or the LED of the PHONE button »

lights up white, indicating the selected mode.

ᕣ

ᕡ

Holding a conference call

MASTER

GUEST

The headset system allows you to hold a conference call with up to 4 head-

sets. The master headset is used to control the co

nference call and up to

3 additional guest headsets can participate in the conference

call.

Using the headset system

To start the conference call using the master headset:

̈ Establish a wireless link between headset and base station (the LINK

LED ¿ flashes blue).

To add a guest headset to the conference call:

̈ Place the guest headset to be added to the conference call into the base

stat

ion of the master headset.

The HEADSET LED ብ flashes blue/red and the headset pairs to the base

station. If pairing was successful, the HEADSET

LED ብ li

ghts up blue.

̈ Take the guest headset out of the base station.

You hear a beep in the master headset.

̈ Press the LINK button ቦ on the master headset within 15 seconds.

The guest headset is enabled for the conference call.

̈ If necessary, repeat this procedure for the two other guest headsets.

̈ Call the other party.

To exit the conference call with a guest headset:

̈ Press the LINK button ቦ on the guest headset.

To end the conference call:

̈ Use the master headset to end the conference call.

The wireless links to all other headsets par

icipating in the conference

call are disconnected.

You can only end the conference call using the master headset.

Other functions such as volume adjustment and muting the

headset’s microphone can still be performed on each headset.

Adjusting the volume

WARNING Hearing damage due to high volumes!

Listening at high volume levels for long periods can lead to

permanent hearing defects.

̈ Set the volume to a medium level.

̈ Do not continuously expose yourself to high volumes.

In order to be able to adjust the volume of the ring tone and the acoustic

gnals, the headset has to be in standby mode. In order to be able to

adjust the audio volume, a wireless link has to be established between

headset and base station (see page 23).

In PC mode, you can adjust the volume using the AUDIO button ቧ

or by using the volume control of your operating system (see the

instruct

ion manual of your operating system).

Using the headset system

The volumes can be adjusted in several steps. When the minimum or

maximum volume is reached, you hear a double beep in the headset.

Vol –

Vol +

̈ To increase or reduce the volume step-by-step, push the AUDIO

button ቧ backwards or forwards.

The assignment of the AUDIO button ቧ can be swapped depending

on whether you wear the headset on the right or left ear (see

“Swappi

ng the assignment of the AUDIO button ቧ” on page 16).

Muting the headset’s microphone

MUTE Mic

To mute the headset’s microphone during a call (the LINK LED ¿ on the

base station lights up blue):

̈ Press the AUDIO button ቧ.

The microphone is muted. While the microphone is muted, you hear a

beep

in the headset every 5 seconds and the LINK LED ¿ on the base

station flashes red.

To unmute the headset’s microphone:

̈ Press the AUDIO button ቧ again.

You hear a low confirmation beep in the headset.

̈ Disconnect the wireless link between headset a

nd base station (see

page 23).

In both cases, the muting is canceled and the LINK LED ¿ lights up blue

again or goes off.

Using the advanced functions

Pairing additional headsets for shared use

You can use one DW series base st

ation with different DW series

head-

sets. This can be advantageous if you share a telephon

e workplace. The

last headset paired to the base station can be used without more ado.

If no wireless link is established betw

een headset and base station:

̈ Place the additional headset into the magnetic holder of the base

sta

tion.

During pairing of the headset to the base station, the HEADSET LED ብ

flashes blue/red. If pairing was successful, the HEADSET LED ብ lights

up blue. You can now use the newly paired headset.

* The DW series comprises the following products: DW Office, DW Office USB, DW Pro1/

Pro2, DW Pro1/Pro2 USB. The DW 800 is not part of the DW series.

Using the headset system

Pairing the headset to third party DECT GAP telephones

̈ Place the DW Pro1/Pro2 headset at a maximum distance of 1 m from

the third party base station.

̈ Simultaneously press and hold the headset’s LINK button ቦ and

AUDIO button ቧ for 5 seconds.

The headset switches to setting mode/GAP pairing mode and the

ADSET LED ብ flashes blue/red.

̈ Set the third party base station to GAP pairing mode (see the instruc-

tion manual of the third party base station).

The headset pairs to the third party base station. If pairing was

successful, the HEADSET LED

ብ goes off.

The standard code for DW Pro1/Pro2 is “0000”.

Pairing is not successful If pairing is not successful within 60 seconds, the DW Pro1/Pro2 headset

switches to standby mode.

̈ For information on how to pair the headset to the third party base

ation, refer to the instruction manual of the base station.

Charging an additional headset

If you wish to charge an additional headset (heads

et b) in the base station

while you are using your headset (headset a):

̈ Make sure that a wireless link is established between headset a and

base stat

ion (the LINK LED ¿ on the base station lights up blue).

̈ Place haedset b in

to the base station.

Headset a can continue

to connect to and disconnect from the base

station and its use is not restricted while headset b is being charged.

If you leave the DECT range

If you leave the DECT range during a call, the audio quality deteriorates.

When the link breaks down completely, you hear a descending sequence

of beeps in the headset and the LINK LED ¿ on the base station lights up

red.

To resume the call:

̈ Re-enter the DECT range of the headse

t system within 60 seconds.

As soon as the headset re-establishes the wireless link to the

base

station, you hear a ring tone in the headset.

̈ Press the LINK button

ቦ on the headset to resume the call.

If you are using a handset lifter/electronic hook switch or if your

softphone supports call control, the call will automatically be ended

seconds after leaving the DECT range.

Cleaning and maintaining the headset system

Cleaning and maintaining the

headset system

Damage to the product due to liquids!

Liquids entering the product can short-circuit the electronics

or damage the me

chanics.

Solvents or cleansing agents can dama

ge the surface of the

product.

̈ Keep all liquids far away from the product.

̈ Do not use any solvents or cleansing agents

̈ Before cleaning, switch the product off and disconnect the base station

from the mains.

̈ Only use a dry and soft cloth to clean the product.

̈ Clean the charging contacts · of the base station and the charging

contacts ቫ of the headset from time to time using e.g. a cotton swab.

Replacing the ear pad(s)

You can replace the ear pad(s). Spare ear pads are available from your

Sennheiser partner.

̈ Carefully remove the old ear pad ቪ.

̈ Attach the new ear pad to the ear cup by pressing

firmly around the ear

pad until you hear it lock into place.

CAUTION

Cleaning and maintaining the headset system

Replacing the headset’s rechargeable battery

You can replace the rechargeable battery. Spare rechargeable batteries are

available from your Sennheiser partner. Only use spare rechargeable

batteries recommended by Sennheiser Communications.

Damage to the product due to improper handling

The cable connections can be damag

ed when subjected to

mechanical stress.

̈ Open the battery compartment cover ቩ and carefully

loosen the connector plug of the rechargeable battery.

Pro1 headset

̈ Open the battery compartment cover ቩ using your finger nail.

̈ Remove the rechargeable battery and carefully lo

osen the connector

plug of the battery cable.

̈ Insert the connector plug of the new rechargeable battery into the

nnection socket. Observe correct orientation of the connector plug.

̈ Replace the battery compartment cover ቩ onto the headset.

The battery compartment cover ቩ locks into place.

̈ Charge the new rechargeable battery (see “Charging the headset

rechargeable battery” on page 22).

CAUTION

Cleaning and maintaining the headset system

Pro2 headset

̈ Carefully remove the ear pad ቪ from the ear cup where the battery

compartment ቩ is located.

̈ Open the battery compartment cover ቩ using your finger nail (see first

diagram).

̈ Remove the battery compartment cover ቩ.

̈ Remove the rechargeable battery and c

refully loosen the connector

plug of the battery cable.

̈ Insert the connector plug of the new recharge

able battery into the

connection socket. Observe correct orientation of the connector plug.

̈ Replace the battery compartment cover ቩ onto the ear cup.

The battery compartment cover ቩ locks into place.

̈ Reattach the ear pad to the ear cup by pressing firm

ly around the ear

pad until you hear it lock into place.

̈ Charge the new rechargeable battery (see “Charging the headset

rechargeable battery” on page 22).

If a problem occurs

Problem Possible cause Possible solution

The headset is placed into the base

station but does not show any

reaction

Base station is not connected to the

mains

Connect the base station to the mains

power supply (see page 11

Rechargeable battery is deep

discharged

Wait several minutes until the charging

process starts.

Link between headset and base

station cannot be established

(Phone mode)

Base station is not connected to the

mains

Connect the base station to the mains

power supply (see page 11).

Headset is not paired to the base

station

Pair your headset to the base station

(see page 30

Link between headset and base

station cannot be established

(PC mode)

Base station is only connected to the

mains

Connect the base station to the PC using

the USB cable (see page 14).

Headset is not paired to the base

station

Pair your headset to the base station

(see page 30).

Bad radio link between headset and

base station

Transmission range is exceeded Reduce the distance between headset and

base station.

Adjust the radio range (see page 20).

The headset causes noise and

connection losses

Microphone rubs on the cheek or

perhaps the beard

Bend the microphone boom so that the

microphone ቢ is about 0.8-1.2“ (2-3 cm)

away from the corner of the mouth and

does not rub on the cheek or beard.

Distance between base station and

fixed line phone is so small that inter-

ference occurs

Increase the distance between base station

and fixed line phone (see page 14).

Too many DECT systems within the

radio range

Reduce the radio range (see page 20).

Set the base station to narrowband mode

(see page 21

The rechargeable battery cannot be

charged

Charging contacts of the headset or the

base station are dirty

Clean the charging contacts on the headset

and on the base station (see page 32).

Rechargeable battery is defective Replace the defective rechargeable battery

with a new one (see page 33).

The rechargeable battery is quickly

depleted even after charging

Overaged rechargeable battery Replace the overaged rechargeable battery

with a new one (see page 33

The sound from the fixed line

phone is distorted and disturbed

Base station is not adjusted to the

fixed line phone.

Adjust the base station to your fixed line

phone (see page 18

The other party cannot hear me

properly, my voice sounds too low

or too loud

Microphone sensitivity is not correctly

adjusted

Adjust the microphone sensitivity to the

Phone mode (see page 18) or the PC mode

(see page 18

Your headset is no longer paired

the base station if an additional

headset has been used with the

base station

You can only use the last headset

paired to the base station (exception:

conference call)

Replace your headset into the base station

(see page 30).

For additional information and an FAQ list, please visit our website at www.sennheiser.com/DW

If a problem occurs that is not listed in the above table or if the p

roblem cannot be solved with the proposed

solutions, please contact your local Sennheiser partner for assistance.

To find a Sennheiser partner in your country, search at

www.senncomm.com under “Service & Support”.

Accessories and spare parts

For additional information on accessories and spare parts, please contact

your Sennheiser partner or visit our website at www.sennheiser.com.

Accessories

• HSL 10 handset lifter

– mechanical handset lifter

– incl. ring tone detection

– supports nearly all standard desktop telephones

•DHSG cable

– electronic hook switch cable

– for e.g. Siemens, Aastra, etc.

•MSH cable

– electronic hook switch cable

– for e.g. Alcatel, etc.

• Adapter cables for manufacturer sp

ecific standards

– available for Cisco, Avaya, Polycom, etc.

Spare parts

• Ear pads (2 pieces)

• Name plate holder

•Windshield

• Rechargeable battery

• Telephone cable

• Micro-USB cable

• Power supply unit, EU version

• Power supply unit, UK version

• Power supply unit, US version

• Power supply unit, AUS version

Specifications

DW Pro1/Pro2 base station

Dimensions 108 x 116 x 114 mm (W x H x D)

Weight approx. 368 g

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range −20°C to +70°C (–4°F to +158°F)

DW Pro1/Pro2 headset

Dimensions 170 x 175 x 55 mm (W x H x D)

Weight Pro1: approx. 65 g

Pro2: approx. 85 g

Talk time narrowband: up to 12 hours

wideband: up to 8 hours

Charing time of

cha

rgeable battery

50%: approx. 20 min

100%: approx. 1 hour

Range environment dependent:

• up to 180 m in free line of sight

• up to 55 m in office buildings

Speaker type dynamic, neodymium magnet

Microphone type electret microphone, ultra noise canceling

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range −20°C to +70°C (–4°F to +158°F)

Type approvals (DW Pro1/Pro2 headset system)

In compliance with

Europe: EMC EN 301489-6

Radio EN 301406

Safety EN 60950-1

SAR EN 50360 ref EN 62209-1

(headset)

Daily noise exposure Directive 2003/10/EC

USA: This product meets the safety requirement

of CSA No. 231437

Specifications

Approved by

Canada: Industry Canada RSS 213 Issue 2,

RSS 102 Issue 3

IC: 2099D-TDB1 (base station)

IC: 2099D-TDH1 (Pro1 headset)

IC: 2099D-TDH1 (Pro2 headset)

USA:

47 CFR Part 15 (d)

FCC ID: DMOCDBDIB (base station)

FCC ID: DMOCDHDFC (Pro1 headset)

FCC ID: DMOCDHDEC (Pro2 headset)

DW Pro1/Pro2 power supply unit

Nominal input voltage 100 to 240 V~

Nominal input current max. 0.2 A

Mains frequency 50 to 60 Hz

Nominal output voltage 6 V

Nominal output current max. 850 mA

Operating temperature range +5°C to +45°C (+41°F to +113°F)

Storage temperature range −20°C to +70°C (–4°F to +158°F)

Relative humidity operation: 20 to 85%

storage: 20 to 95%

Weight approx. 75 g

DECT

EU version: CAT IQ 1.0 US version: DECT 6.0

Transmission frequency 1,880 to 1,900 MHz 1,920 to 1,930 MHz

SAR value

0,069 W/kg (Pro1 headset)

0,058 W/kg (

Pro2 headset

)

(max. 10 g SAR)

0,044 W/kg (Pro1 headset)

0,025 W/kg (

Pro2 headset

)

(max. 1 g SAR)

Manufacturer Declarations

Warranty

Sennheiser Communications A/S gives a warranty of 24 months on this

product.

For the current warranty conditions, please visit our web site at

www.senncom.

com or contact your Sennheiser partner.

In compliance with the following requirements

•RoHS Directive (2002/95/EC)

•WEEE Directive (2002/96/EC)

Please dispose of this product at the end of its operational life-

time by taking it to your local collecti

on point or recycling center

for such equipment.

• Battery Directive (2006/66/EC)

The supplied rechargeable battery can be recycled. Please

dispose of it as special waste or retu

rn it to your specialist

dealer. In order to protect the environment, only dispose of

exhausted rechargeable batteries.

CE Conformity

•

1321

• R&TTE Directive (1999/5/EC)

• EMC Directive (2004/108/EC)

• Low Voltage Directive (2006/95/EC)

The declarations are available at

www.sennheiser.com.

Before putting the product into operation, please observe the respective

country-specific re

gulations!

Statements regarding FCC and Industry Canada

This equipment complies with Part 15 of the FCC Rules and with RSS-213

of Indus

try Canada. Operation is subject to the following two conditions:

(1) this equipment may not cause harmful interference, and (2) this

equipment must accept any interference received, including interference

that may cause undesired operation.

This equipment has been tested and foun

d to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in

a residential installation. This equipment generates, uses and can radiate

radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a partic-

ular installation. If this equipment does cause harm

ful interferenc

e to

radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interfer-

ence by one or more of th

e fo

llowing measures:

• Reorient or relocate the receiving antenna.

Manufacturer Declarations

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to

which the receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

This class B digital equipment com

plies with the Canadian ICES-003

Changes or modifications made to this equip

ment not expressly approved

by Sennheiser electronic Corp. may void the FCC authorization to operate

this equipment. Before putting the equipment into operation, please

observe the respective country-specific regulations!

Since the radiated output of this device is far below the FCC radio

equency exposure limits, it is not subjected to routine RF exposure eval-

uation as per Section 2.1093 of the FCC rules.

Trademarks

Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co. KG.

Other product and company names mentioned

in this instruction manual

may be the trademarks or registered trademarks of their respective

owners.

Index

ABC switch

adjusting 18

ACC socket

connection of an optional

mechanical handset lifter 13

Accessories

connection of an optional

mechanical handset lifter 13

Acoustic signals

adjusting the volume 29

Advanced functions

pairing/using additional

headsets 30

using 30

Advanced settings

adjusting 20

adjusting the radio range 20

DIP switch row 20

establishing the wireless link

automatically 21

limiting the volume 21

wideband and narrowband

mode 21

Always Audio

AUDIO button

swapping the assignment 16

Audio signal

adjusting 18

Audio volume

adjusting 29

Base station

connection of an optional

mechanical handset lifter 13

connection to a fixed line

phone 11

connection to a fixed line phone

with headset socket 12

connection to a fixed line phone

without headset socket 12

connection to a PC 14

connection to an optional elect-

ronic hook switch 13

connection to the mains power

supply 11

putting into operation 10

removing/attaching the

cover 10

setting up 14

Buttons

base station 8

headset 8

overview 8

Calling

accepting an incoming fixed line

phone call 25

accepting an incoming PC call 26

ending a fixed line phone call 26

ending a PC call 27

making a fixed line phone

call 25

making a PC call 27

transferring a call from the head-

set to the fixed line phone and

vice versa 26

via the fixed line phone 25

via the PC 26

DECT 4

leaving the DECT range 31

DECT GAP telephone

pairing 31

DHSG

connection to an optional elect-

ronic hook switch 13

Dial tone

adjusting 18

DIP switch 1 and 2

configuring the handset lifter/

hook switch 20

DIP switch 3

adjusting the radio range 20

DIP switch 4

establishing the wireless link 21

DIP switch 5

switching between wideband

and narrowband mode 21

DIP switch 6

limiting the volume 21

Ear pad(s)

replacing 32

GAP telephone

pairing 31

Index

Headset

adjusting 24

charging 22

labeling 16

overview 7

pairing additional headsets for

shared use 30

pairing to third party DECT GAP

telephone 31

putting into operation 16

putting on 24

Headset microphone

muting 30

Headset system

testing the headset system in PC

mode and adjusting it 19

testing the headset system in

Phone mode and adjusting it 17

HeadSetup software

installing 15

specifications 15

LEDs

base station 9

headset 9

overview 9

Microphone sensitivity

adjustment for Phone mode 18

Microphone volume control

setting 18

MSH

connection to an optional elect-

ronic hook switch 13

Muting the headset

microphone 30

Name plate 16

connecting the base station to a

PC 14

PC audio

reproducing via the headset 27

PC connection

testing 19

PC mode

adjusting 19

testing 19

Phone and PC mode

switching between Phone and PC

mode 28

Phone mode

adjusting 17

testing 17

Phone socket

connecting the base station to a

fixed line phone with headset

socket 12

connecting the base station to a

fixed line phone without headset

socket 12

Radio range

adjusting 20

exceeding 31

Rechargeable battery

charging 22

replacing 33

Ring tone

adjusting the volume 29

Softphone

calling via the PC 26

supported softphones 15

Specifications

HeadSetup 15

Telephone connection

testing 17

Troubleshooting 35

Volume

adjusting 29

limiting 21

Volume button

swapping the assignment 16

Wideband and narrowband mode

switching between wideband

and narrowband mode 21

Wireless link

establishing automatically 21

Sennheiser Communications A/S

Langager 6, 2680 Solrød Strand, Denmark

www.senncom.com

Printed in China

Publ. 06/10

A01

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Others manual(s) of Sennheiser DW Pro2

Sennheiser DW Pro2 Installation Guide - English - 21 pages

Sennheiser DW Pro2 User Manual - German - 45 pages

Sennheiser DW Pro2 Installation Guide - German - 21 pages

Sennheiser DW Pro2 Installation Guide - Dutch - 21 pages

Sennheiser DW Pro2 User Manual - Dutch - 44 pages

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