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Troubleshooting (1)
Problem Possible Cause Solution Refer to
The watch has stopped operating. The battery has run down. Immediately request the retailer from
whom the watch was purchased to
replace the battery with a new one.
After replacing the battery, perform a
system reset and configure the hand
adjustment and time/calendar settings.
P. 29 of this
Instruction Manual
When the city hand is locked at the 9 o'clock
position.
The battery nears its end.
Bluetooth communication will not start when
manual reception is performed.
(The second hand points to "NO.")
Bluetooth communication cannot be
performed.
 
 
 
 
 
The application is not running. Start up the dedicated application.
If your smartphone runs on iOS, it is
necessary to start up the dedicated
application after the smartphone is
rebooted.
P. 3 of Application
Operating Guide
The watch is not registered to the
application.
Register the watch to the dedicated
application.
P. 5 of Application
Operating Guide
The airplane mode of the smartphone
is turned on.
Turn of the in-flight mode of the smartphone,
and then, start up the dedicated application.
For such operation, refer to the instruction
manual, etc. of the smartphone.
The Bluetooth function of the smartphone
is turned off.
Turn on the Bluetooth function of the
smartphone. For such operation, refer to the
instruction manual, etc. of the smartphone.
P. 3 of Application
Operating Guide
 
The location function of the smartphone
is turned off (for Android smartphone
only).
Turn on the location function of the
smartphone. For such operation, refer to the
instruction manual, etc. of the smartphone.
P. 4 of Application
Operating Guide
 
The application is not allowed to access
the location information (for Android
smartphone only).
Configure the smartphone so that the
dedicated application is allowed to
access the location information.
P. 4 of Application
Operating Guide
The watch is used with a new smartphone.
Uninstall the dedicated application on
the old smartphone, or delete the watch
registered to it.
P. 7 of Application
Operating Guide
8. TROUBLESHOOTING
27


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