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8. TROUBLESHOOTING
Troubleshooting (1)
Problem Possible Cause Solution Refer to
The watch has stopped operating. The battery has run down. Immediately request the retailer from
whom the watch was purchased to
replace the battery with a new one.
 
 
The second hand moves at 2-second intervals.
The battery nears its end.
Bluetooth communication will not start when
manual reception is performed.
(The second hand points to "N.")
Bluetooth communication cannot be
performed.
 
 
 
 
 
The application is not running. Start up the application.
If your smartphone runs on iOS, it is
necessary to start up the application
each time the smartphone is rebooted.
P. 3 of Application
Operating Guide
The watch is not registered to the
application.
Register the watch to the application.
P. 5 of Application
Operating Guide
The airplane mode of the smartphone
is turned on.
Turn off the airplane mode of the
smartphone, and then, start up the
application. For such operation, refer to the
instruction manual, etc. of the smartphone.
The Bluetooth function of the smartphone
is turned off.
Turn on the Bluetooth function of the
smartphone. For such operation, refer to the
instruction manual, etc. of the smartphone.
P. 3 of Application
Operating Guide
 
The location function of the smartphone
is turned off (for Android smartphone
only).
Turn on the location function of the
smartphone. For such operation, refer to the
instruction manual, etc. of the smartphone.
P. 4 of Application
Operating Guide
 
The application is not allowed to access
the location information (for Android
smartphone only).
Configure the smartphone so that the
application is allowed to access the
location information.
P. 4 of Application
Operating Guide
The watch is used with a new smartphone.
The watch may attempt to
communicate with the old smartphone.
Uninstall the application on the old
smartphone, or delete the watch
registered to it.
P. 7 of Application
Operating Guide
26


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