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Troubleshooting the Segway PT
This chapter describes:
• Troubleshooting techniques
• Using InfoKey Controller icons to help diagnose an error or failure
condition
Troubleshooting Procedures
You can troubleshoot certain problems with your Segway PT before
contacting an Authorized Segway Dealer or Distributor, or Segway Customer
Care. This chapter provides lists of problems and recommended actions.
WARNING
Always shut down your Segway PT and unplug the AC Power Cord before
performing any maintenance or installing any part or accessory.
Table 13 lists potential problems. This table directs you to the page in this
chapter where you can find more information on resolving the problem.
If you are unable to solve the problem, look through the section showing
the InfoKey Controller icons that display during error or failure conditions
in “InfoKey Controller Error Icons” on page 127. That section shows the
icons and recommended actions to take when you see certain icons. If, after
reviewing the troubleshooting procedures and the InfoKey Controller icons,
you are still unable to resolve the problem, contact an Authorized Segway
Dealer or Distributor, or Segway Customer Care. For a list of Authorized
Dealers and Distributors, visit www.segway.com.
Problem: See:
Segway PT will not power on. page 120
Segway PT will not enter Balance Mode. page 121
Tire/Wheel assembly is loose and/or
wobbles.
page 122
Segway PT pulls to one side when riding. page 123
Tire is flat or will not maintain inflation
pressure.
page 124
Safety Shutdown occurs when you are
entering or leaving a store, library, or
other building.
page 125
Segway PT will not power down. page 126
Table 13: Segway PT Troubleshooting Procedures
121


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