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When there is an abnormality, an error code is shown in the app. Below is a list of the the error codes, what they mean and what to do:
In case of an accident or breakdown, contact an authorized repairer if the product is still under warranty. If it’s not, you can contact any
specialized repairer of your choice.
Eorts have been made to simplify wording in the manual for users. Where an action appears too complicated for a user, he/she is
advised to contact an authorized or a specialized repairer or customer service.
MeaningError Code Solution
0x010101
0x010102
0x010103
0x010104
0x010105
0x010106
0x010201
0x010202
0x010203
0x010301
0x010302
0x010303
0x010304
0x010305
0x010306
0x010307
0x010308
0x010309
0x01030A
0x010401
0x010402
0x010403
0x010404
0x010405
0x010406
0x020101
0x020102
0x020103
0x020201
0x020202
0x020203
0x020204
0x020205
0x020206
0x020207
0x020208
0x020209
0x02020A
0x030101
0x030102
0x030103
0x030104
0x030105
0x030201
0x030202
0x030203
0x030204
0x030205
0x030206
0x030207
0x030208
0x030209
0x03020A
0x040101
0x040102
0x040103
0x040104
0x040105
0x040106
0x040201
0x040202
0x040203
0x040204
0x040205
0x040206
0x040207
0x040301
0x040302
0x040303
0x040304
0x040305
0x040306
0x040307
0x040308
0x040309
0x04030A
0x050101
0x050102
0x050103
0x050104
0x060101
0x060102
0x060103
0x060104
Blade motor malfunction
Blade motor error
Cutting deck error
System failure
Battery management system error
Abnormal battery temperature
Sensor module error
System failure
Hub motor is stuck
Hub motor error
System failure
Storage system failure
Master control error
GPS module error
Communications system error
System failure
Charging station GPS error
Charging station magnetic route error
Abnormal charging current or voltage
The mower is stuck
The mower is outside the boundary
The mower has turned over
The mower cannot get into the charging station
Restart the mower and try again. Contact after-sales service if the problem persists. Make sure to use
a genuine Segway battery.
Check if the blade disc is stuck. Remove the foreign objects and then restart the mower. Contact
after-sales service if the problem persists.
Check if the blade disc or the height-adjusting motor is stuck. Remove the foreign objects then restart
the mower. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists. Make sure to use
a genuine Segway battery.
Keep the mower in normal temperature and restart. Make sure to use a genuine Segway battery that
functions properly. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Check if the wheels are stuck. Remove the foreign objects then restart the mower. Contact after-sales
service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Abnormal temperature in the master control unit. Place the mower in normal temperature and restart.
Contact after-sales service if the problem persists.
Make sure the GNSS antenna is plugged in, then restart the mower and try again. If the issue persists,
contact after-sales service.
Restart the mower and try again. Contact after-sales service if the problem persists.
Restart the mower and try again. Contact after-sales service if the problem persists.
Reconnect the charging station and antenna and try again. Contact after-sales service if the problem
persists.
Please contact after-sales service.
Make sure to use a genuine Segway battery that functions normally. Contact after-sales service if the
problem persists.
Take the mower out manually. It is recommended to set the area as off-limit island so that the mower
doesn't get stuck again.
Place the mower within the boundary or in the charging station.
Press the STOP button and place the mower in the upright position. If it turns over frequently in certain
area, please set that area as an off-limit island.
Place the mower in the charging station. Make sure the charging station is installed on a flat surface.
When necessary, change the location of the charging station by following instructions in the app.
31


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