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Console shuts off (enters
sleep mode) while in use
Check data cable integrity All wires in the cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into
place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect
to outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check RPM Sensor
(requires shroud removal)
RPM sensor should be aligned with magnet and connect-
ed to data cable. Re-align sensor if necessary, replace if
any damage to sensor or connecting wire.
Fan (if equipped) will not
turn on or will not turn off
Check data cable integrity All wires in cable should be intact. If any are cut or
crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into
place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect
to outlet.
Unit rocks/does not sit
level
Check leveler adjustment Leveling feet may be turned in or out to level the machine.
Check surface under unit Adjustmentmaynotbeabletocompensateforextremely
uneven surfaces. Move the machine to level area.
Resistance does not
change
Check that unit powers up If machine powers up and otherwise functions normally,
contact Customer Care for assistance.
Drive train click/tick
noise once per full crank
revolution
Check crank/pulley
assembly
Disconnect left and right foot assemblies and rotate crank.
If sound persists, replace crank/pulley assembly. If sound
does not come from rotating crank, check foot assemblies
and upper/lower handlebars.
Check foot assemblies,
leg assemblies, handlebar
assemblies
Manually move foot, leg, and handlebar assemblies to
isolate sound. Replace part making sound.
Squeaking noise that
appears a few minutes into
a workout and normally will
get progressively worse as
the workout continues
Bolt that connects the
swingarmstotheaxle
running through the
console mast
Loosen pivot rod bolt slightly until noise goes away. See
video for demonstration. White lithium grease can also
beappliedforatemporaryx.ContactCustomerCarefor
assistance.
28


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