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Condition/Problem Things to Check Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet. Test the
outlet with a known functioning device such as a lamp.
Check connection at front
of unit
Connection should be secure and undamaged. Replace power
cord or connection at unit if either are damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or other-
wise damaged. Replace Console if damaged.
Console Display IfConsoleonlyhaspartialdisplayandallconnectionsarene,
replace the Console.
If the above steps do not resolve the problem, contact Cus-
tomer Service (if inside US/Canada) or your local distributor (if
outside US/Canada).
Unit operates but Contact
HR not displayed
Sensor grip Be sure hands are centered on HR sensors. Hands must be
keptstillwithrelativelyequalpressureappliedtoeachside.
Dry or calloused hands Sensorsmayhavedicultywithdriedoutorcallousedhands.
A conductive electrode cream (heart rate cream) can help
make better conduct. These are available on the web or at
medicalorsomelargertnessstores.
If the above steps do not resolve the problem, contact Cus-
tomer Service (if inside US/Canada) or your local distributor (if
outside US/Canada).
Speed display is not ac-
curate
Display set to wrong unit
of measure. (English/
Metric)
Change display to show correct units.
Consoleshutso(enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet. Test the
outlet with a known functioning device such as a lamp.
Check connection at front
of unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
If the above steps do not resolve the problem, contact Cus-
tomer Service (if inside US/Canada) or your local distributor (if
outside US/Canada).
Fan will not turn on or will
notturno
Reset machine Unplug unit from electrical outlet for 5 minutes. Reconnect to
outlet.
Fan will not turn on, but
Console operates
Check for blockage of fan Unplug unit from electrical outlet for 5 minutes. Remove mate-
rial from fan. If necessary, detach the Console to help with
removal. Replace the Console if unable to remove blockage.
Unit rocks/does not sit
level
Check leveler adjustment Adjust levelers until machine is level.
Check surface under unit Adjustmentmaynotbeabletocompensateforextremelyun-
even surfaces. Move machine to level area.
TROUBLESHOOTING
43


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