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TroublesHooTIng
Condition/Problem Things to Check Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection on
console
Connection should be secure and undamaged. Replace adapter
or connection at unit if either are damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise
damaged. Replace Console if damaged.
ConsoleDisplay If Console only has partial display and all connections are fine,
replace the Console.
If the above steps do not resolve the problem, contact Customer
Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
Sensor grip Be sure hands are centered on HR sensors. Hands must be kept
still with relatively equal pressure applied to each side.
Dryorcallousedhands Sensors may have difficulty with dried out or calloused hands.
A conductive electrode cream (heart rate cream) can help make
better conduct. These are available on the web or at medical or
some larger fitness stores.
Handlebar If tests reveal no other issues, Handlebars should be replaced.
Unit operates but
Telemetric HR not
displayed
Chest Strap (optional) Strap should be “POLAR®” compatible and uncoded. Make sure
strap is directly against skin and contact area is wet.
Interference Trymovingunitawayfromsourcesofinterference(TV,Micro-
wave, etc).
Replace Chest Strap If interference is eliminated and HR does not function, replace
strap.
Replace Console If HR still does not function, replace Console.
Unit operates but
Telemetric HR displayed
incorrectly
Interference Make sure that the HR receiver is not blocked by a personal
electronic device in the left side of the media tray.
Console displays “E2” error
code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Console Electronics If tests reveal no other issues, contact Customer Care for further
assistance.
No speed/RPM reading,
Console displays “Please
Pedal” error code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small
latch on connector should line up and snap into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
33


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  • have a schwinn 170 exercise bike, 12 yrs., the decrease/increase button does not work on it. It is in excellent condition except for the resistance button. I've unplugged & plugged it in only. Submitted on 28-7-2022 at 21:21

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