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TROUBLESHOOTING
SMOKE ESCAPING
¬ Damp wood ¬ Chimney not drawing properly
¬ Chimney is not properly dimensioned for the stove ¬ Check if the smoke gas pipe/chimney are blocked
¬ Is the chimney the right height for its surroundings? ¬ Vacuum in the room
¬ At rear outlet, check that the flue pipe does not ¬ The door is opened before the embers have burned down
obstruct the chimney draught sufficiently
WOOD BURNING TOO QUICKLY
¬ The air valve are set incorrectly ¬ The baffle plates are incorrectly mounted or missing
¬ Inferior firewood (wast wood, pallets etc.) ¬ Too much chimney draught
SOOT BUILD-UP ON GLASS
¬ Incorrect secondary airflow setting ¬ Excessive primary air
¬ Damp wood ¬ Wood pieces too large for lighting
¬ Inferior firewood (waste wood, pallets etc.) ¬ Chimney not drawing sufficiently
¬ Vacuum in the room
EXCESSIVE SOOT BUID-UP IN CHIMNEY
¬ Poor burning (more air is required) ¬ Damp wood
THE SURFACE OF THE STOVE IS TURNING GREY
¬ Over-firing (See "Instructions for heating")
POOR HEATING PERFORMANCE OF STOVE
¬ Damp wood ¬ Not enough wood
¬ Inferior wood quality with low calorific value ¬ The baffle plates are not fitted correctly
SMELL AND SOUND OF THE STOVE
¬ The lacquer on the stove hardens, when you use the stove for the first time; this can cause an odour. Open a window
or a door for ventilation and make sure that the stove is heated up sufficiently to avoid odours later.
¬ When heating up and cooling down, the stove may make some clicking noises. These are due to the huge temperature
differences to which the material is exposed and do not indicate any product defects.
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