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4 Section 1A: Setting Up Service
n
If activation is unsuccessful, please wait while your
phone retries (up to four times).
l
If activation is still unsuccessful, press >
Settings > More… > Data > Update Profile
.
Wait for your profile to update, and then press
>Settings > Phone Info > Phone#/User ID to
determine your activation status. If
My Phone#
displays 000-000-#### and User ID displays
<Empty>, your phone is not yet activated.
l
If activation is still unsuccessful, please call
Sprint Customer Service at
1-888-211-4727
from another phone for assistance.
Activating Your Phone If You Have Canceled the Activation
If you have pressed while activating your phone, the
activation will be canceled and you will be required to activate
it from the main menu.
To activate your phone from the main menu:
1. Select >Settings > More… > Data > Update Profile.
2. Follow the onscreen instructions.
Note:
If the phone is not activated after having performed the steps
above, please call Sprint Customer Service at 1-888-211-4727.
Note:
Do not press while the phone is being activated.
Pressing cancels the activation process.
22


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