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130 3C. Entertainment: TV and Music
3.
Can I access a clip wherever I am, as long as I have
my phone?
As long as you are on the Nationwide Sprint
Network, you will have access to the audio and
video clips.
4. Are the videos that I’m viewing “live” videos?
It depends on the content provider. Some of the
channels available through Sprint TV stream live
content. Others provide media on demand with
video and audio clips that are refreshed throughout
the day, but that are not “live.
5. After purchasing access to an Available Channel for a
monthly fee, do I receive any confirmation? That is,
how do I know it has been purchased?
The next time you access the channel, you bypass
the Preview/Purchase page and go directly to the
available content.
6. If I don’t subscribe to a data plan, will I still be able to
view the multimedia clips?
Yes. For service access charges, please consult
your Sprint service plan or visit
www.sprint.com.
7. What does it mean when the video pauses and I see
the word “loading” at the bottom of the screen?
This happens when the phone is loading the data
necessary to play the clip. It typically occurs when
there is heavy traffic on the network.
8. How can I cancel service if I decide I don’t want it?
To cancel a Sprint TV channel or package
subscription, you may unsubscribe by going to
Sprint TV on your handset, on the main menu
select “more”, then select “Subscriptions”. Select
the channel or package, and select “unsubscribe”
from the options. Once complete you will receive a
confirmation screen. You will be able to continue to
use the channel for the remainder of the
subscription period if any time is remaining (which
may or may not match your billing cycle).
9. Can I surf to a different channel while I am playing a
clip?
Yes. While you are playing a clip, you can use the
up and down navigation keys to surf to a different
channel. You will see a small pop-up screen that
tells you which channel you are watching as well
as other channels that you have access to. Use the
navigation keys to scroll through the different
channels. Once you find a channel that you want
to watch, scroll to it and press (or simply wait
approximately three seconds), and the channel will
begin loading.
Note: Sprint TV service does not work while roaming off of
the Nationwide Sprint Network or where service is
unavailable.
142


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