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1A. Setting Up Service 3
Setting Up Service
Activating Your Phone
If you purchased your phone at a Sprint Store, it is
probably activated and ready to use.
If you received your phone in the mail and it is for a new
Sprint account or a new line of service, it is designed to
activate automatically. To confirm your activation,
make a phone call.
If you received your phone in the mail and it is going to
be activated on an existing number on your account
(you’re swapping phones), you can activate on your
computer online or directly on your phone.
Activate on your computer:
Go to sprint.com/activate and follow the
instructions.
Activate on your phone:
1. Turn on your new phone. (Make sure the old one is
turned off.) Your phone will attempt Hands-Free
Activation automatically.
2. Press ACTIVATE (left softkey) to override auto-
activation and start the manual activation wizard.
3. Use your navigation key, your QWERTY keyboard,
or both to complete each screen of the wizard, and
press
NEXT (left softkey) to advance through the
screens.
4. Continue until you get to a confirmation screen
telling you that your phone is now active, and then
press to return to your phone’s main menu.
When you have finished, make a phone call to confirm
your activation. If your phone is still not activated, contact
Sprint Customer Service at
1-888-211-4727
for assistance
.
Note: Your phone’s battery should have enough charge for
your phone to turn on and find a signal, set up your
voicemail, and make a call. You should fully charge
your battery as soon as possible. See “Charging the
Battery” on page 17 for details.
Note: You will need your Sprint PIN to use this activation
method.
Note: If you don’t override Hands-Free Activation, your phone
will attempt to auto-activate five times, and then the
manual activation wizard will start automatically.
Tip: Do not press while the phone is being activated.
Pressing cancels the activation process.
Note: If you are having difficulty with activation, contact Sprint
Customer Service by dialing
1-888-211-4727 from any
other phone.
15


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