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ENGLISH
SYMPTOMS POSSIBLE SOLUTIONS PAGE
Blu-ray Disc
TV/Blu-ray combo does not
work
A built-in safety device may have been activated. Press POWER on the side
of unit to turn it off, then turn it on again. If unit still does not turn on, unplug the
power cord, wait about one minute, plug it in again, then press POWER on the
side of unit.
Condensation may have formed inside
unit
. Turn off
unit
and wait about two to
three hours for the condensation to evaporate.
Playback will not start, or
playback starts then stops
If you see
, the action you are trying is not allowed by
unit
or the disc.
Make sure that the disc is inserted with the label facing forward.
Make sure that the disc is not dirty.
The disc may be blank or not compatible with your TV/Blu-ray combo.
23
23
6
6
Startup is slow
Startup may be slow if the TV is connected to the HDMI cable.
Startup may be slow the first time you plug in the power cord or after a power
failure.
Disc tray opens automatically
while playing
Make sure that the disc is not dirty.
The disc may be blank or not compatible with
unit
.
Try resetting your player. Press POWER, wait five seconds, then press
POWER again.
6
6
The player is on and displays
the start logo and menu, but
there is no image from the disc
displayed
Make sure that the disc is not dirty.
Try resetting your player. Press POWER, wait five seconds, then press
POWER again.
6
BD-Live and USB connections
Cannot connect to the Internet
Make sure that the Internet connection is set up correctly.
Test the Internet connection to make sure that it is working.
Make sure that the BD-Live Internet Access option is not set to Prohibit
Access.
Make sure that the disc you are playing is a legal copy.
28
6
After connecting to the
Internet, cannot download a
file
BD storage may be full. Try clearing storage.
Make sure that the Internet connection is still working. Try testing the connection.
If you are using a USB drive, try a different drive.
File downloaded successfully,
but playback pauses
Make sure that the USB drive is a 2.0 USB device. If the drive is a 1.1 USB
device, pausing can occur.
When playing a file on a USB
drive, playback pauses.
Try another USB drive.
REMOTE CONTROL
The remote control does not
function.
Aim at the remote control at the remote sensor.
Operate within Approx. 15 feet or reduce the light in the room.
Clear the path of the beam.
The batteries are weak. Replace the batteries.
Check the batteries are inserted correctly.
12
Problems and troubleshooting (continued)
FOR CUSTOMER SERVICE, ADDITIONAL SET-UP AND OPERATING ASSISTANCE, OR TO ORDER ACCESSORIES PLEASE CALL:
1-800-289-0980
WHEN CALLING CUSTOMER SERVICE PLEASE HAVE YOUR MODEL NUMBER READY
OR WRITE TO:
ORION SALES, INC.
3471 N. UNION DR.
OLNEY, ILLINOIS 62450
FOR INFORMATION ON OUR OTHER PRODUCTS, OR TO ORDER ACCESSORIES ONLINE, PLEASE VISIT OUR WEBSITE AT
www.orionsalesinc.com
53C0221A_EN.indd 3553C0221A_EN.indd 35 9/2/09 3:11:20 PM9/2/09 3:11:20 PM
35


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