This guide provides information concerning the installation, basic operation
and troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
2
BASIC
1.Introduction
Key benefits 4
Features by model 6
Useful to know 9
About this user’s guide 10
Safety information 11
Machine overview 17
Control panel overview 20
Turning on the machine 22
Installing the driver locally 23
Reinstalling the driver 25
2.Learning the Basic Usage
Media and tray 27
Basic printing 36
3.Maintenance
Ordering supplies and accessories 42
Available supplies 43
Available maintenance parts 44
Storing the toner cartridge 45
Redistributing toner 47
Replacing the toner cartridge 49
Replacing the waste toner container 51
Replacing the imaging unit 53
Cleaning the machine 55
Tips for moving & storing your machine 57
4.Troubleshooting
Tips for avoiding paper jams 59
Clearing paper jams 60
Understanding the status LED 63
5.Appendix
Specifications 68
Regulatory information 77
Copyright 88
1.Introduction
This chapter provides information you need to know before using the machine.
•Key benefits4
•Features by model6
•Useful to know9
•About this user’s guide10
•Safety information11
•Machine overview17
•Control panel overview20
•Turning on the machine22
•Installing the driver locally23
•Reinstalling the driver25
Key benefits
Environmentally friendly
•To save toner and paper, this machine supports the Eco feature (see "Easy
Eco Driver" on page 157).
•To save paper, you can print multiple pages on a single sheet of paper (see
"Using advanced print features" on page 142).
•To save paper, you can print on both sides of the paper (manual double-
sided printing) (see "Using advanced print features" on page 142).
•To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
•We recommend using recycled paper for saving energy.
Fast high resolution printing
•You can print in a full range of colors using cyan, magenta, yellow, and black.
•You can print with a resolution of up to 2,400 x 600 dpi effective output (600
x 600 x 2 bit).
•Fast, on-demand printing.
Convenience
•Simply touch your cell phone on the NFC tag on your printer and get the
print job done (see "Using the NFC feature" on page 127).
•You can print on the go from your smartphone or computer using Samsung
Cloud Print apps (see "Samsung Cloud Print" on page 134).
•You can print on the go from your smartphone or computer using Google
Cloud Print enabled apps(see "Google Cloud Print™" on page 136).
•Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard(see "Easy Capture
Manager" on page 155).
•Samsung Easy Printer Manager and Samsung Printer Status are a program
that monitors and informs you of the machine’s status and allows you to
customize the machine’s settings (see "Using Samsung Easy Printer
Manager" on page 164 or "Using Samsung Printer Status" on page 166).
•Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows OS users.
•If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.
Key benefits
Wide range of functionality and application support
•Supports various paper sizes (see "Print media specifications" on page 70).
•Print watermark: You can customize your documents with words, such as
“CONFIDENTIAL” (see "Using advanced print features" on page 142).
•Print posters: The text and pictures of each page of your document are
magnified and printed across the multiple sheets of paper and can then be
taped together to form a poster (see "Using advanced print features" on
page 142).
•You can print in various operating systems (see "System requirements" on
page 73).
•Your machine is equipped with a USB interface and/or a network interface.
Supports various wireless network setting method
•Using the WPS (Wi-Fi Protected Setup™) button
-You can easily connect to a wireless network using the WPS button on
the machine and the access point (a wireless router).
•Using the USB cable or a network cable
-You can connect and set various wireless network settings using a USB
cable or a network cable.
•Using the Wi-Fi Direct
-You can conveniently print from your mobile device using the Wi-Fi or
Wi-Fi Direct feature.
See "Introducing wireless set up methods" on page 109.
Features by model
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Supported)
Operating SystemC43x seriesC43xW series
Windows●●
Mac●●
Linux●●
Features by model
Software
You can install the printer driver and software when you insert the software CD into your CD-ROM drive.
For Windows, select the printer driver and software in the Select Software to Install window.
(●: Supported, Blank: Not supported)
SoftwareC43x seriesC43xW series
SPL printer driver●●
XPS printer driver
a
a.Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your
computer’s OS support the software.
●●
Samsung Easy Color Manager
a
●●
Samsung Easy Printer Manager●●
Samsung Printer Center●●
Samsung Printer Status●●
Eco Driver Pack
b
b.
To use the
Easy Eco Driver
features, the
Eco Driver Pack
must be installed.
●●
Samsung Stylish Driver Pack
c
c.The printer driver includes a user interface that is optimized for touchscreens. To use this UI, click Samsung Printer Center > Device Options and then select Stylish User Interface
(see "Using Samsung Printer Center" on page 158).
●●
SyncThru™ Web Service●
Features by model
Variety feature
(●: Supported, Blank: Not supported)
FeaturesC43x seriesC43xW series
Hi-Speed USB 2.0●●
Network Interface Ethernet 10/100 Base TX wired LAN●
Network Interface 802.11b/g/n wireless LAN
a
a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you
bought your machine.
●
IPv6●
NFC (Near Field Communication) printing●
Mopria™●
Samsung Mobile Print●
Samaung Cloud Print●
Google Cloud Print™●
Wi-Fi Protected Setup™ (WPS)●
Eco printing (Easy Eco Driver)
b
b.Setting the ECO settings is available from the windows driver.
●●
Manual duplex (2-sided) printing
c
c.Available for Windows OS users only.
●●
Useful to know
Where can I download the machine’s driver?
•Visit www.samsung.com/printer to download the latest
machine’s driver, and install it on your system.
Where can I purchase accessories or supplies?
•Inquire at a Samsung distributor or your retailer.
•Visit www.samsung.com/supplies. Select your country/region
to view product service information.
The status LED flashes or remains constantly on.
•Turn the product off and on again.
•Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status LED"
on page 63).
A paper jam has occurred.
•Open and close the cover (see "Front view" on page 18).
•Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 60).
Printouts are blurry.
•The toner level might be low or uneven. Shake the toner
cartridge.
•Try a different print quality setting.
•Replace the toner cartridge.
The machine does not print.
•Open the print queue list and remove the document from the
list (see "Canceling a print job" on page 37).
•Remove the driver and install it again (see "Installing the driver
locally" on page 23).
•Select your machine as your default machine in your Windows.
10
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
• Do not discard this manual, and keep it for future reference.
•Read the safety information before using the machine.
•If you have a problem using the machine, refer to the troubleshooting
chapter.
•Terms used in this user’s guide are explained in the glossary chapter.
•All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
•The screenshots in this user's guide may differ from your machine
depending on the machine’s firmware/driver version.
•The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
•Document is synonymous with original.
•Paper is synonymous with media, or print media.
•Machine refers to printer or MFP.
2
General icons
IconTextDescription
Caution
Gives users information to protect the machine from
possible mechanical damage or malfunction.
Warning
Used to alert users to the possibility of personal injury.
Note
Provides additional information or detailed
specification of the machine function and feature.
11
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning
Hazards or unsafe practices that may result in severe
personal injury or death.
Caution
Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
•If the machine gets overheated, it releases smoke, makes strange
noises, or generates an odd odor, immediately turn off the power
switch and unplug the machine.
•The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.
Safety information
12
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be careful when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Safety information
13
1. Introduction
6
Installation / Moving
Warning
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Place the machine in the environment where it meets the
operating temperature and humidity specification.
Do not use the machine when it is below freezing temperature or
has recently been moved from a location below freezing
temperature. Doing so may damage the machine. Only operate the
machine when the internal temperature of the machine is within
the operating temperature and humidity specifications.
Otherwise, quality problems can occur and cause damage to the
machine.
See "General specifications" on page 68.
Safety information
14
1. Introduction
Caution
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.
If you have a medical condition that prevents you from lifting, do
not lift the machine. Ask for help, and always use the appropriate
amount of people to lift the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWG
a
or larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a.AWG: American Wire Gauge
Safety information
15
1. Introduction
7
Maintenance / Checking
Caution
8
Supply usage
Caution
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing
consumables or cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning consumables away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
•Do not remove any covers or guards that are fastened with
screws.
•Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
•The machine should only be repaired by a Samsung service
technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the consumables such as toner cartridge or
fuser unit.
This could cause an explosion or uncontrollable fire.
Safety information
16
1. Introduction
When storing consumables such as toner cartridges, keep them
away from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled consumables, such as toner, can cause damage to
the machine.
In case of damage due to the use of recycled consumables, a
service fee will be charged.
For consumables that contain toner dust (toner cartridge, waste
toner bottle, imaging unit, etc.) follow the instructions below.
•When disposing of the consumables, follow the instructions
for disposal. Refer to the reseller for disposal instructions.
•Do not wash the consumables.
•For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does
not cover damages caused by a user's carelessness.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
17
1. Introduction
Machine overview
9
Components
The actual component may differ from the illustration below. Some components may change depending on the configuration.
MachineQuick installation guide
Power cord
Software CD
a
a.The software CD contains the print drivers, user’s guide, and software applications.
Misc. accessories
b
b.Miscellaneous accessories included with your machine may vary by country of purchase and specific model.
Machine overview
18
1. Introduction
10
Front view
•This illustration may differ from your machine depending on its model.
•Some features and optional goods may not be available depending on
model or country (see "Features by model" on page 6).
9
10
11
23
6
7
5
4
8
1
1Output tray7Front cover release button
2
Output support
8
NFC tag
a
a.C43xW series only.
3Top cover9Toner cartridges
4Control Panel10Waster toner container
5Tray11Imaging unit
6Front cover
Machine overview
19
1. Introduction
11
Rear view
•This illustration may differ from your machine depending on its model.
•Some features and optional goods may not be available depending on model or country (see "Features by model" on page 6).
1Rear cover
2Power receptacle
3USB port
4Network port
1
4
3
2
20
1. Introduction
Control panel overview
This control panel may differ from your machine depending on its model.
There are various types of control panels.
1Toner
LED
Shows the status of the toner (see "Status LED" on page 64).
2
Eco
Turn into eco mode to reduce toner consumption and paper
usage when pc-printing only (see "Eco printing" on page 39).
1
2
3
4
6
5
3
(WPS)
a
Configures the wireless network connection easily without a
computer (see "Wireless network setup" on page 109).
•Manual print
-Press this button each time you load a sheet of paper in
the tray if you have selected Manual Feeder for Source in
your printer driver.
(Print
screen)
b
•Prints the screen
-Press this button and the blue LED will start blinking. If
you want to print only the active screen, release the
button when the blue LED stops blinking. If you want to
print the whole screen, release the button while it’s
blinking.
-Manual print
▪Press this button each time you load a sheet of paper in
the tray if you have selected Manual Feeder for
Source in your printer driver.
•Print Screen can only be used in the Windows and
Mac operating systems.
•You can only use this function with USB-connected
machine.
•When printing the active window/whole monitor
screen using the print screen button, the machine
may use more toner depending on what is being
printed.
•You can only use this function if the machine’s Easy
Printer Manager program is installed if you are a Mac
OS user, you need to enable Screen Print Settings
from the Easy Printer Manager to use the Print Screen
feature.
Control panel overview
21
1. Introduction
4
(Cancel)
You can stop an operation at any time. You also can do the
following functions.
•Configuration / Network Configuration Report
a
-Press and hold this button for about 2 seconds until the
blue LED blinks slowly, and release.
•Error Information / Usage Counter
-Press and hold this button for about 4 seconds until the
blue LED blinks quickly, and release.
•Supplies Information
-Press and hold this button for about 6 seconds until the
blue LED on, and release.
5
(Power/
Wake Up)
You can turn the power off or wake the machine up from the
sleep mode with this button.
6
(Status
LED)
Shows the status of your machine (see "Status LED" on page 64).
a.C43xW series only.
b.C43x series only.
22
1. Introduction
Turning on the machine
Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine.
1
Connect the machine to the electricity supply first.
2
press (Power/Wake Up) button on the control panel.
If you want to turn the power off, press and hold (Power/Wake Up) button for about 3 seconds.
1
2
23
1. Introduction
Installing the driver locally
A locally connected machine is a machine directly attached to your computer
using a USB cable. If your machine is attached to a network, skip the following
steps below and go on to installing a network connected machine’s driver (see
"Installing driver over the network" on page 102).
•If you are a Mac or Linux operating systems user, refer to the "Installation
for Mac" on page 93 or "Installation for Linux" on page 95.
•The installation window in this User’s Guide may differ depending on the
machine and interface in use.
•Only use a USB cable no longer than 3 meters (118 inches).
12
Windows
1
Make sure that the machine is connected to your computer and
powered on.
2
Insert the supplied software CD into your CD-ROM drive.
If the installation window does not appear, click Start > All programs >
Accessories > Run.
X:\Setup.exe replacing “X” with the letter, which represents your CD-
ROM drive and click OK.
•For Windows 8,
If the installation window does not appear, from Charms, select
Search > Apps and search for Run. Type in X:\Setup.exe, replacing
“X” with the letter that represents your CD-ROM drive and click OK.
If “Tap to choose what happens with this disc.” pop-up window
appears, click the window and select Run Setup.exe.
3
Review and accept the installation agreements in the installation
window. Then, click Next.
4
Select USB on the Printer Connection Type screen. Then, click Next.
5
Follow the instructions in the installation window.
You can select the software applications in the Select Software to Install
window.
Installing the driver locally
24
1. Introduction
From the Windows 8 Start Screen
•The V4 driver is automatically downloaded from the Windows Update if
your computer is connected to the Internet. If not, you can manually
download the V4 driver from Samsung website, www.samsung.com >
find your product > Support or downloads.
•You can download Samsung Printer Experience app from the Windows
Store. You need have a Microsoft account to use the Windows Store.
1 From Charms, select Search.
2 Click Store.
3 Search and click Samsung Printer Experience.
4 Click Install.
•If you install the driver using the supplied software CD, V4 driver is not
installed. If you want to use the V4 driver in the Desktop screen, you can
download from the Samsung website, www.samsung.com >find your
product > Support or downloads.
•If you want to install Samsung’s printer management tools, you need to
install them using the supplied software CD.
1
Make sure that your computer is connected to the Internet and powered
on.
2
Make sure that the machine is powered on.
3
Connect the computer and the machine with a USB cable.
The driver is automatically installed from the Windows Update.
25
1. Introduction
Reinstalling the driver
If the printer driver does not work properly, follow the steps below to reinstall
the driver.
13
Windows
1
Make sure that the machine is connected to your computer and
powered on.
2
From the Start menu, select Programs or All Programs > Samsung
Printers > Uninstall Samsung Printer Software.
•For Windows 8,
1 From Charms, select Search > Apps.
2 Search and click Control Panel.
3 Click Programs and Features.
4 Right-click the driver you want to uninstall and select Uninstall.
3
Follow the instructions in the installation window.
4
Insert the software CD into your CD-ROM drive and install the driver
again (see "Installing the driver locally" on page 23).
From the Windows 8 Start Screen
1
Make sure that the machine is connected to your computer and
powered on.
2
Click on the Uninstall Samsung Printer Software in the Start screen.
3
Follow the instructions in the window.
•If you cannot find a Samsung Printer Software tile, unintstall from the
desktop screen mode.
•If you want to uninstall Samsung’s printer management tools, from the
Start screen, right-click the app > Uninstall > right-click the program
you want to delete >Uninstall and follow the instruction in the
window.
2.Learning the Basic Usage
After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would
like to set or change values. This chapter provides information about the overall menu structure and the basic setup
options.
•Media and tray27
•Basic printing36
27
2. Learning the Basic Usage
Media and tray
This chapter provides information on how to load print media into your
machine.
1
Selecting print media
You can print on a variety of print media, such as plain paper, envelopes, labels,
and transparencies. Always use print media that meet the guidelines for use
with your machine.
Guidelines for select the print media
Print media that does not meet the guidelines outlined in this user’s guide may
cause the following problems:
•Poor print quality
•Increased paper jams
•Premature wear on the machine.
Properties, such as weight, composition, grain, and moisture content, are
important factors that affect the machine’s performance and the output quality.
When you choose print materials, consider the following:
•The type, size, and weight of the print media for your machine are described
in print media specifications (see "Print media specifications" on page 70).
•Desired outcome: The print media you choose should be appropriate for
your project.
•Brightness: Some print media are whiter than others and produce sharper,
more vibrant images.
•Surface smoothness: The smoothness of the print media affects how crisp
the printing looks on the paper.
•Some print media may meet all of the guidelines in this user’s guide and
still not produce satisfactory results. This may be the result of the sheets
characteristics, improper handling, unacceptable temperature and
humidity levels, or other variables over which cannot be controlled.
•Before purchasing large quantities of print media, ensure that it meets
the requirements specified in this user’s guide.
•Using print media that does not meet these specifications may cause
problems or require repairs. Such repairs are not covered by Samsung’s
warranty or service agreements.
•The amount of paper put into the tray may differ according to media
type used (see "Print media specifications" on page 70).
•Make sure not to use the inkjet photo paper with this machine. It could
cause damage to the machine.
•Using flammable print media can cause a fire.
•Use designated print media (see "Print media specifications" on page 70).
The use of flammable media or foreign materials left in the printer may lead
to overheating of the unit and, in rare cases may cause a fire.
Media and tray
28
2. Learning the Basic Usage
The amount of paper put into the tray may differ according to media type used
(see "Print media specifications" on page 70).
2
Tray overview
To change the size, you need to adjust the paper guide.
If you do not adjust the guide, it may cause paper registration, image skew,
or jamming of the paper.
1Paper cover
2Guide lock
3Paper length guide
4Paper width guide
21
4
3
Media and tray
29
2. Learning the Basic Usage
3
Loading paper in the tray
1
Pull out the paper tray (see "Tray overview" on page 28).
2
Open the paper cover.
3
Squeeze and the paper width guide and paper length lever to locate
them in the correct paper size slot marked at the bottom of the tray to
adjust to the size.
4
Flex or fan the edge of the paper stack to separate the pages before
loading papers.
2
Media and tray
30
2. Learning the Basic Usage
5
Place the paper with the side you want to print facing up.
For paper smaller than Letter-sized, press and unlatch the guide lock in
the tray, push the tray in manually. Then adjust the paper length guide
and paper width guide.
For paper longer than A4-sized(like ‘Legal’), press and unlatch the guide
lock in the tray, pull the tray out manually. Then adjust the paper length
guide and paper width guide.
•Do not push the paper width guide too far causing the media to buckle.
•If you do not adjust the paper width guide, it may cause paper jams.
•Do not use a paper with a leading-edge curl, it may cause a paper jam or
the paper can be wrinkled.
2
1
Media and tray
31
2. Learning the Basic Usage
6
Squeeze the paper width guide and slide it to the edge of the paper stack
without causing it to buckle.
7
Close the paper cover.
8
Insert the paper tray.
9
When you print a document, set the paper type and size for the tray (see
"Setting the paper size and type" on page 35).
Media and tray
32
2. Learning the Basic Usage
The tray is preset to Letter or A4 size, depending on your country. To change the
size to A4 or Letter, you must adjust the lever and paper width guide properly.
1
Pull the tray out of the machine. Open the paper cover and remove
paper from the tray if necessary.
2
If you want to change the size to Letter, hold the lever at the back of the
tray, and rotate the lever clockwise. You can see the lever when you
move the paper length guide to the legal-sized paper(LGL).
3
Squeeze the paper width guide and slide it to the edge of the lever.
If you want to change the size to A4, first move the paper width guide to left
and rotate the lever counterclockwise. If you force the lever, it could
damage the tray.
LTR
A4
LTR
A4
Media and tray
33
2. Learning the Basic Usage
4
Printing on special media
The paper setting in the machine and driver should match to print without a
paper mismatch error.
•You change the paper setting set in the machine from Samsung Easy Printer
Managerprogram or SyncThru™ Web Service.
-
If your machine is connected to the local, you can set the machine’s setting from
Samsung Easy Printer Manager
>
Advanced Setting
>
Device Settings
(see
"Using Samsung Easy Printer Manager" on page 164
).
-If your machine is connected to the network, you can set the machine’s
setting from SyncThru™ Web Service > Settings tab > Machine
Settings (see "Using SyncThru™ Web Service" on page 161).
When using special media, we recommend you feed one sheet at a time (see
"Print media specifications" on page 70).
To see paper weights for each sheet, refer to "Print media specifications" on
page 70.
(●: Supported)
Types
Tray
a
Plain●
Thick●
Thin ●
Bond●
Color paper●
CardStock●
Labels●
Preprinted ●
Cotton●
Recycled●
Archive●
Glossy Photo●
Matte Photo●
a.The paper types available manual feeding in tray.
Types
Tray
a
Media and tray
34
2. Learning the Basic Usage
Labels
To avoid damaging the machine, use only labels designed for use in laser
printers.
•When selecting labels, consider the following factors:
-Adhesives: Should be stable at your machine’s fusing temperature.
Check your machine’s specifications to view the fusing temperature
(about 170°C (338°F)).
-Arrangement: Only use labels with no exposed backing between them.
Labels can peel off sheets that have spaces between the labels, causing
serious jams.
-Curl: Must lie flat with no more than 5mm of curl in any direction.
-Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
•Make sure that there is no exposed adhesive material between labels.
Exposed areas can cause labels to peel off during printing, which can cause
paper jams. Exposed adhesive can also cause damage to machine
components.
•Do not run a sheet of labels through the machine more than once. The
adhesive backing is designed for only a single pass through the machine.
•Do not use labels that are separating from the backing sheet or are wrinkled,
bubbled, or otherwise damaged.
Card stock/ Custom-sized paper
•In the software application, set margins at least 6.4 mm (0.25 inches) away
from the edges of the material.
Media and tray
35
2. Learning the Basic Usage
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an
uncurled edge at the front. If you experience problems with paper feeding, turn
the paper around. Note that print quality is not guaranteed.
•Must be printed with heat-resistant ink that will not melt, vaporize, or
release hazardous emissions when subjected to the machine’s fusing
temperature for 0.1 second (about 170°C (338°F)).
•Preprinted paper ink must be non-flammable and should not adversely
affect machine rollers.
•Before you load preprinted paper, verify that the ink on the paper is dry.
During the fusing process, wet ink can come off preprinted paper, reducing
print quality.
5
Setting the paper size and type
After loading paper in the paper tray, set the paper size and type using the
display screen. For computer printing, select the paper size and type in the
application program you use on your computer (see "Opening Printing
Preferences" on page 37).
The paper setting in the machine and driver should match to print without
a paper mismatch error.
•You change the paper setting set in the machine from Samsung Easy
Printer Managerprogram or SyncThru™ Web Service.
-If your machine is connected to the local, you can set the machine’s
setting from Samsung Easy Printer Manager > Advanced Setting
> Device Settings (see "Using Samsung Easy Printer Manager" on
page 164).
-If your machine is connected to the network, you can set the
machine’s setting from SyncThru™ Web Service > Settings tab >
Machine Settings (see "Using SyncThru™ Web Service" on page 161).
36
2. Learning the Basic Usage
Basic printing
For special printing features, refer to the Advanced Guide (see "Using
advanced print features" on page 142).
6
Printing
If you are a Mac or Linux user, refer to the "Mac printing" on page 149 or
"Linux printing" on page 151.
The following Printing Preferences window is for Notepad in Windows 7.
1
Open the document you want to print.
2
Select Print from the File menu.
3
Select your machine from the Select Printer list.
4
The basic print settings including the number of copies and print range
are selected within the Print window.
To take advantage of the advanced printing features, click Properties or
Preferences from the Print window (see "Opening Printing Preferences" on
page 37).
5
To start the print job, click OK or Print in the Print window.
Basic printing
37
2. Learning the Basic Usage
7
Canceling a print job
If the print job is waiting in the print queue or print spooler, cancel the job as
follows:
•You can access this window by simply double-clicking the machine icon
() in the Windows task bar.
•You can also cancel the current job by pressing (Cancel) on the control
panel.
8
Opening Printing Preferences
•The Printing Preferences window that appears in this user’s guide may
differ depending on the machine in use. However, the composition of
the Printing Preferences window is similar.
•When you select an option in Printing Preferences, you may see a
warning mark or . An mark means you can select that certain
option but it is not recommended, and an mark means you cannot
select that option due to the machine’s setting or environment.
1
Open the document you want to print.
2
Select Print from the file menu.
3
Select your machine from the Select Printer.
4
Click Properties or Preferences.
Basic printing
38
2. Learning the Basic Usage
•You can apply Eco features to save paper and toner before printing (see
"Easy Eco Driver" on page 157).
•You can check the machine's current status using the Printer Status
button (see "Using Samsung Printer Status" on page 166).
•The printer driver includes a user interface that is optimized for
touchscreens. To use this UI, click Samsung Printer Center > Device
Options and then select Stylish User Interface (see "Using Samsung
Printer Center" on page 158).
Using a favorite setting
The Favorites option, which is visible on each preferences tab except for the
Samsung tab, allows you to save the current preferences for future use.
To save a Favorites item, follow these steps:
1
Change the settings as needed on each tab.
2
Enter a name for the item in the Favorites input box.
3
Click Save.
4
Enter name and description, and then select the desired icon.
5
Click OK. When you save Favorites, all current driver settings are saved.
To use a saved setting, select it in the Favorites tab. The machine is now set
to print according to the settings you have selected.
To delete saved settings, select it in the Favorites tab and click Delete.
Basic printing
39
2. Learning the Basic Usage
9
Using help
Click the option you want to know on the Printing Preferences window and
press F1 on your keyboard.
10
Eco printing
The Eco function cuts toner consumption and paper usage. The Eco function
allows you to save print resources and lead you to eco-friendly printing.
If you press the Eco button from the control panel, eco mode is enabled. The
default setting of Eco mode is Multiple Pages per Side (2) and Toner Save.
Some features may not be available depending on the model.
•You change the machine’s setting set in the machine from Samsung
Easy Printer Manager or SyncThru™ Web Service.
-If your machine is connected to the local, you can set the machine’s
Settings (see "Using Samsung Easy Printer Manager" on page 164).
-If your machine is connected to the network, you can set the
machine’s setting from SyncThru™ Web Service > Settings tab >
Machine Settings (see "Using SyncThru™ Web Service" on page 161).
Depending on the printer driver you use, Skip blank pages may not work
properly. If Skip blank pages feature does not work properly, set the feature
from the Easy Eco Driver (see "Easy Eco Driver" on page 157).
Setting Eco mode on the control panel
If you press the Eco button from the control panel, eco mode is enabled. The
default setting of Eco mode is Multiple Pages per Side (2) and Toner Save.
If you set the eco mode on with a password from the SyncThru™ Web
Service (Settings tab > Machine Settings > System > Eco Settings) or
Samsung Easy Printer Manager (Device Settings > Eco), the On force
message appears. You have to enter the password to change the eco mode
status.
Setting eco mode on the driver
Open the Eco tab to set Eco mode. When you see the eco image (), that
means the eco mode is currently enabled.
Another way for Eco printing is to use the Easy Eco Driver application. See "Easy
Eco Driver" on page 157.
Basic printing
40
2. Learning the Basic Usage
Eco options
•Printer Default: Follows the settings from the machine's control panel.
•None: Disables Eco mode.
•Eco Printing: Enables eco mode. Activate the various Eco items you want to
use.
•Password: If the administrator fixed to enable the Eco mode, you have to
enter the password to change the status.
Result simulator
Result Simulator shows the estimated results of reduced emission of carbon
dioxide, used electricity, and the amount of saved paper in accordance with the
settings you selected.
•The results are calculated on the basis that the total number of printed
paper is one hundred without a blank page when the Eco mode is disabled.
•Refers to the calculation coefficient about CO2, energy, and paper from IEA,
the index of Ministry of Internal Affairs and Communication of Japan and
www.remanufacturing.org.uk. Each model has a different index.
•The power consumption in printing mode refers to the average printing
power consumption of this machine.
•The actual amount displayed is only an estimate as the actual amount may
differ depending on the operating system used, computing performance,
application software, connection method, media type [thickness], media
size, job complexity, etc.
3.Maintenance
This chapter provides information about purchasing supplies, accessories and maintenance parts available for your
machine.
•Ordering supplies and accessories42
•Available supplies43
•Available maintenance parts44
•Storing the toner cartridge45
•Redistributing toner47
•Replacing the toner cartridge49
•Replacing the waste toner container51
•Replacing the imaging unit53
•Cleaning the machine55
•Tips for moving & storing your machine57
42
3. Maintenance
Ordering supplies and accessories
Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts.
To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.
43
3. Maintenance
Available supplies
When supplies reach the end of their life spans, you can order the following types of supplies for your machine:
Depending on the options, percentage of image area, and job mode used, the toner cartridge’s lifespan may differ.
When purchasing new toner cartridges or other supplies, these must be purchased in the same country as the machine you are using. Otherwise, new toner
cartridges or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific
country conditions.
•The toner cartridge included in the printer/all-in-one product you purchased is not available for sale and is not guaranteed to be compatible with any other
printer.
•Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine
Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s
warranty.
Type
Average yield
a
a.Declared yield value in accordance with ISO/IEC 19798. The number of pages may be affected by operating environment, printing interval, graphics, media type and media size.
Part name
Toner cartridge•Average continuous black cartridge yield: Approx. 1,500 standard pages (Black)
•Average continuous color cartridge yield: Approx. 1,000 standard pages (Yellow/Magenta/Cyan)
•K404 (CLT-K404S): Black
•C404 (CLT-C404S): Cyan
•M404 (CLT-M404S): Magenta
•Y404 (CLT-Y404S): Yellow
Imaging unit
Approx. 16,000 images
b
b.Image counts based on one color on each page. If you print documents in full color (Cyan, Magenta, Yellow, Black), the life of this item will be reduced by 25%.
CLT-R406
Waste toner container
Approx. 7,000 images
b
CLT-W406
44
3. Maintenance
Available maintenance parts
You need to replace the maintenance parts at specific intervals to keep the machine in the best condition and avoid print quality and paper feeding problems
resulting from the worn-out parts. Maintenance parts are mostly rollers, belts and pads. However, the replacement period and parts may differ depending on the
model. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase
maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the "Samsung Printer
Status" program. Or on the UI (User Interface) if your machine supports a display screen. The replacement period varies based on the operating system used,
computing performance, application software, connecting method, paper type, paper size, and job complexity.
45
3. Maintenance
Storing the toner cartridge
Toner cartridges contain components that are sensitive to light, temperature and humidity. Samsung suggests users follow these recommendations to ensure
optimal performance, highest quality, and longest life from your new Samsung toner cartridge.
Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions. The toner cartridge
should remain in its original and unopened package until installation – if original packaging is not available, cover the top opening of the cartridge with paper and
store in a dark cabinet.
Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life. Do not store on the floor. If the toner cartridge is removed from
the printer, follow the instructions below to store the toner cartridge properly.
•Store the cartridge inside the protective bag from the original package.
•Store lying flat (not standing on end) with the same side facing up as if it were installed in the machine.
•Do not store consumables in any of the following conditions:
-Temperature greater than 40°C (104°F).
-Humidity range less than 20% and greater than 80%.
-An environment with extreme changes in humidity or temperature.
-Direct sunlight or room light.
-Dusty places.
-A car for a long period of time.
-An environment where corrosive gases are present.
-An environment with salty air.
Storing the toner cartridge
46
3. Maintenance
1
Handling instructions
•Do not touch the surface of the photoconductive drum in the cartridge.
•Do not expose the cartridge to unnecessary vibrations or shock.
•Never manually rotate the drum, especially in the reverse direction; this can
cause internal damage and toner spillage.
2
Toner cartridge usage
Samsung Electronics does not recommend or approve the use of non-Samsung
brand toner cartridges in your printer including generic, store brand, refilled, or
remanufactured toner cartridges.
Samsung’s printer warranty does not cover damage to the machine caused
by the use of a refilled, remanufactured, or non-Samsung brand toner
cartridges.
3
Estimated cartridge life
Estimated cartridge life the life of the toner cartridge (or imaging unit) yield
depends on the amount of toner that print jobs require. The actual print yield
may vary depending on the print density of the pages you print on, operating
environment, percentage of image area, printing interval, media type and/or
media size. For example, if you print a lot of graphics, the consumption of the
toner is higher and you may need to change the cartridge more often.
47
3. Maintenance
Redistributing toner
When the toner cartridge is near the end of its life:
•White streaks or light printing occurs and/or density varies from side to side.
•The Toner LED blinks orange. The toner-related message saying that the toner is low may appear on the display.
•The computer’s Samsung Printing Status program window appears on the computer telling you which color cartridge is low on toner(see "Using Samsung
Printer Status" on page 166).
If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still
occur even after you have redistributed the toner.
Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 18).
•Before opening the top cover, close the output support first.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
•Printing even after the toner empty status can cause serious damage to your machine.
Redistributing toner
48
3. Maintenance
49
3. Maintenance
Replacing the toner cartridge
•Before opening the top cover, close the output support first.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
•Shake the toner cartridge thoroughly, it will increase the initial print quality.
•Do not touch the green underside of the toner cartridge. Use the handle on the cartridge to avoid touching this area.
•Printing even after the toner empty status can cause serious damage to your machine.
Replacing the toner cartridge
50
3. Maintenance
When a toner cartridge has reached the end of life, the Printing Status window appears on the computer, indicating the toner cartridge needs to be placed.
1
2
51
3. Maintenance
Replacing the waste toner container
When the life span of the waste toner container has expired, the Smart Panel program window appears on the computer, indicating the waste toner container needs
to be placed.Otherwise your printer stops printing.
•Toner particles can be released inside the machine but it does not mean the machine is damaged. Contact a service representative when print quality problems
occur.
•When you pull out the waste toner container out of the machine, move the container carefully not to drop it from your hands.
•Make sure that you lay the waste toner container on a flat surface so that the toner does not spill.
Do not tilt or turn over the container.
Replacing the waste toner container
52
3. Maintenance
The order information is provided for optional accessories (see "Available supplies" on page 43).
2
1
53
3. Maintenance
Replacing the imaging unit
When the life span of the imaging unit has expired, the Smart Panel program window appears on the computer, indicating the imaging unit needs to be placed.
Otherwise, your machine stops printing.
•Don’t use sharp objects such as a knife or scissors to open the imaging unit package. You could damage the surface of the imaging unit.
•Be careful not to scratch the surface of the imaging unit.
•To prevent damage, do not expose the imaging unit to light for more than a few minutes. Cover it with a piece of paper to protect it if necessary.
•Before closing the front cover, make sure all toner cartridges are installed properly.
Replacing the imaging unit
54
3. Maintenance
55
3. Maintenance
Cleaning the machine
If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing
condition and use your machine longer.
•Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the
cabinet.
•If your machine or the surrounding area is contaminated with toner, we recommend you use a cloth or tissue dampened with water to clean it. If you use a vacuum
cleaner, toner blows in the air and might be harmful to you.
•During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner
specks or smearing. Cleaning the inside of the machine clears and reduces these problems.
4
Cleaning the outside or the display screen
Clean the machine cabinet or the display screen with a soft, lint-free cloth. Dampen the cloth slightly with water, but be careful not to let any water drip onto or into
the machine.
5
Cleaning the inside
During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks
or smearing. Cleaning the inside of the machine clears and reduces these problems.
Cleaning the machine
56
3. Maintenance
•Use a dry lint-free cloth to clean the machine.
•If your machine has a power switch, turn the power switch off before cleaning the machine.
•Before opening the top cover, close the output support first.
1
2
2
1
57
3. Maintenance
Tips for moving & storing your machine
•When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to
the machine or reduce print quality.
•When moving the machine, make sure at least two people are holding the machine securely.
4.Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
•Tips for avoiding paper jams59
•Clearing paper jams60
•Understanding the status LED63
This chapter gives helpful information for what to do if you encounter an error.
If your machine has a display screen, check the message on the display screen first to solve the
error. If you cannot find a solution to your problem in this chapter, refer to the
Troubleshooting chapter in the Advanced User's Guide (see "Troubleshooting" on page 174).
If you cannot find a solution in the User's Guide or the problem persists, call for service.
59
4. Troubleshooting
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
•Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 28).
•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
•Do not remove paper from the tray while your machine is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix paper types in a tray.
•Use only recommended print media (see "Print media specifications" on page 70).
•Perforated or embossed paper does not separate easily. Flex the sheets back and forth to loosen them, and fan them. Feed single paper from tray if there are
multi-feeds or paper jams.
•Grain refers to the alignment of the paper fibers in a sheet of paper. Grain long paper is recommended.
•Do not use rough-edged paper.
60
4. Troubleshooting
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
1
In tray
Clearing paper jams
61
4. Troubleshooting
2
Inside the machine
The fuser area is hot. Take care when removing paper from the machine.
Clearing paper jams
62
4. Troubleshooting
3
In exit area
The fuser area is hot. Take care when removing paper from the machine.
63
4. Troubleshooting
Understanding the status LED
The color of the LED indicates the machine's current status.
•Some LEDs may not be available depending on model or country (see "Control panel overview" on page 20).
•To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Troubleshooting" on page 174).
•You also can resolve the error with the guideline from the computer’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page
166).
•If the problem persists, call a service representative.
Understanding the status LED
64
4. Troubleshooting
4
Status LED
The color of the status LED indicates the machine's current status.
StatusDescription
(
Status LED
)
Off
•The machine is off-line.
•The machine is in power saver mode. When data is received, or any button is pressed, it switches to on-line automatically.
Blue
OnThe machine is on-line and can be used.
Blinking
•When the status LED slowly blinks, the machine is receiving data from the computer.
•When the status LED blinks rapidly, the machine is printing data.
Orange
On
•A paper jam has occurred (see "Clearing paper jams" on page 60).
•The door is open. Close the door.
•There is no paper in the tray. Load paper in the tray (see "Loading paper in the tray" on page 29).
•The machine has stopped due to a major error.
•The waste toner container is not installed in the machine, or the waste toner container is full (see "Replacing the waste toner
container" on page 51).
•An imaging unit has almost reached its estimated cartridge life. It is recommended to replace the imaging unit.
Blinking
A minor error has occurred and the machine is waiting for the error to be cleared. When the problem is cleared, the machine
resumes its original task.
Understanding the status LED
65
4. Troubleshooting
5
Toner / Status LED
(Toner LED)
(
Status LED
)
Description
Orange
OffBlueOn
All toner cartridges are at normal capacity.
BlinkingBlueOn
Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for
replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on
page 47).
a
a.Some LEDs may not be available depending on model or country(see "Control panel overview" on page 20).
OnBlueOn
The toner cartridge life
b
is totally empty. Remove the old toner cartridge and install a new one.
b.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages
may be affected by operating environment, printing interval, media type, and media size. Some amount of toner may remain in the cartridge even when the orange LED is on and the printer stops
printing.
OnOrangeOn
•A toner cartridge has almost reached its estimated cartridge life
c
. It is recommended to replace the toner cartridge (see
"Replacing the toner cartridge" on page 49).
•The toner cartridge is not installed or the wrong toner cartridge is installed (see "Replacing the toner cartridge" on page 49).
c.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 197
98
. The number of pages may be affected by
operating environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when orange LED is on and the printer stops printing.
Understanding the status LED
66
4. Troubleshooting
6
WPS / Power / Eco LED
StatusDescription
(WPS LED)
a
a.Wireless model only (see "Features by model" on page 6).
Blue
Blinking
The machine is connecting to a wireless network.
On
The machine is connected to a wireless network
(
see "Using the WPS button" on page 110).
Off
The machine is disconnected from a wireless network.
(Power/Wake Up LED)
Blue
On
The machine is in power save mode.
Off
The machine is in ready mode
or the machine’s power is off.
EcoGreen
On
Eco mode is on (see "Eco printing" on page 39).
Off
Eco mode is off.
5.Appendix
This chapter provides product specifications and information concerning applicable regulations.
•Specifications68
•Regulatory information77
•Copyright88
68
5. Appendix
Specifications
1
General specifications
These specifications are subject to change without notice. To see additional specifications and information about changes to the specifications, please visit
www.samsung.com.
ItemsDescription
Dimension
a
Width x Length x Height
382 x 309 x 211 mm (15.0 x 12.2 x 8.3 inches)
Weight
a
Machine with consumables
9.96 kg (21.96 lbs)
Noise Level
bc
Ready modeBackground noise level
Print mode
•Color printing: Less than 46 dB (A)
•Black and white printing: Less than 48 dB (A)
Temperature
Operation10 to 30°C (50 to 86°F)
Storage (packed)-20 to 40°C (-4 to 104°F)
Humidity
Operation20 to 80% RH
Storage (packed)10 to 90% RH
Power rating
d
110 volt modelsAC 110 - 127 V
220 volt modelsAC 220 - 240 V
Specifications
69
5. Appendix
Power consumption
e
Average operating modeLess than 290W
Ready modeLess than 60 W
Power save modeLess than 1.4 W
Power off mode
f
0.45 W
Network Standby Mode (All Port
Activation)
Less than 1.1 W
Wireless
g
Module
SPW-B43143S
a.Dimensions and weight are measured without other accessories.
c.China only: If the equipment's noise is louder than 63 db (A), the equipment should be placed in region of relatively independent advice.
d.See the rating label on the machine for the correct voltage (V), frequency (hertz) and type of current (A) for your machine.
e.The power consumption may be affected by the machine’s status, setting conditions, operating environment, and measuring equipment and method the country uses.
f.Power consumption can be completely avoided only when power cable is not connected.
g.Wireless model only (see "Features by model" on page 6).
ItemsDescription
Specifications
70
5. Appendix
2
Print media specifications
TypeSizeDimensions
Print media weight/Capacity
a
Tray
Plain paper
Letter216 x 279 mm (8.5 x 11 inches)
60 to 85 g/m
2
(16 to 23 lbs bond)
•150 sheets of 75 g/m
2
(20 lbs bond)
•Maximum stack height : 15.5mm (0.6 inches)
Legal216 x 356 mm (8.5 x 14 inches)
US Folio216 x 330 mm (8.5 x 13 inches)
A4210 x 297 mm (8.27 x 11.69 inches)
Oficio216 x 343 mm (8.5 x 13.5 inches)
JIS B5182 x 257 mm (7.17 x 10.12 inches)
ISO B5176 x 250 mm (6.93 x 9.84 inches)
Executive184 x 267 mm (7.25 x 10.5 inches)
A5148 x 210 mm (5.83 x 8.27 inches)
A6105 x 148 mm (4.13 x 5.83 inches)
Thick paper
Refer to the Plain paper
section
Refer to the Plain paper section
86 to 120 g/m
2
(23 to 32 lbs bond)
•5 sheets
Thin paper
Refer to the Plain paper
section
Refer to the Plain paper section
60 to 70 g/m
2
(16 to 19 lbs bond)
•150 sheets of 60 g/m
2
(16 lbs bond)
•Maximum stack height : 15.5mm (0.6 inches)
Specifications
71
5. Appendix
Cotton
Refer to the Plain paper
section
Refer to the Plain paper section
75 to 90 g/m
2
(20 to 24 lbs bond)
•150 sheets of 75 g/m
2
(20 lbs bond)
•Maximum stack height : 15.5mm (0.6 inches)
Colored,
Pre-printed,
Recycled
Refer to the Plain paper
section
Refer to the Plain paper section
60 to 85 g/m
2
(16 to 24 lbs bond)
•150 sheets of 75 g/m
2
(20 lbs bond)
•Maximum stack height : 15.5mm (0.6 inches)
Labels
b
Letter, Legal, Oficio, US
Folio, A4, JIS B5, ISO
B5, Executive, A5
Refer to the Plain paper section
120 to 150 g/m
2
(32 to 40 lbs bond)
•5 sheets
Card stock
Letter, Legal, Oficio, US
Folio, A4, JIS B5, ISO
B5, Executive, A5,
Postcard 4x6
Refer to the Plain paper section
121 to 163 g/m
2
(32 to 43 lbs bond)
•5 sheets
Bond paper
Refer to the Plain paper
section
Refer to the Plain paper section
105 to 120 g/m
2
(28 to 32 lbs bond)
•10 sheets
Archive
Refer to the Plain paper
section
Refer to the Plain paper section
70 to 90 g/m
2
(18.6 to 24 lbs bond)
•100 sheets
•Maximum stack height : 15.5mm (0.6 inches)
TypeSizeDimensions
Print media weight/Capacity
a
Tray
Specifications
72
5. Appendix
If media weight is over 120 g/m
2
(32 lbs bond), load a paper into the tray one by one.
Glossy Photo,
Matte Photo
Letter, A4,
Postcard 4x6
Refer to the Plain paper section
111 to 220 g/m
2
(30 to 58 lbs bond)
•1 sheets
Minimum size (custom)76 x 152 mm (3 x 6 inches)
60 to 120 g/m
2
(16 to 32 lbs bond)
Maximum size (custom)216 x 356 mm (8.5 x 14 inches)
a.Maximum capacity may differ depending on media weight, thickness, and environmental conditions.
b.The smoothness of the labels used in this machine is 100 to 250 (sheffield). This means the numeric level of smoothness.
TypeSizeDimensions
Print media weight/Capacity
a
Tray
Specifications
73
5. Appendix
3
System requirements
Microsoft
®
Windows
®
Operating system
Requirement (recommended)
CPURAMfree HDD space
Windows
®
XP Service Pack 3
Intel® Pentium® III 1 GHz (Pentium IV 2 GHz)512 MB (1 GB)1.5 GB
Windows Server
®
2003
Intel® Pentium® III 1 GHz (Pentium IV 2 GHz)512 MB (1 GB)1.5 GB
Windows Server
®
2008
Intel® Pentium® IV 1 GHz (Pentium IV 2 GHz)512 MB (2 GB)10 GB
Windows Vista
®
Intel® Pentium® IV 3 GHz512 MB (1 GB)15 GB
Windows
®
7
Intel® Pentium® IV 1 GHz 32-bit or 64-bit processor or higher1 GB (2 GB)16 GB
•Support for DirectX® 9 graphics with 128 MB memory (to enable the Aero theme).
•DVD-R/W Drive
Windows Server
®
2008 R2
Intel® Pentium® IV 1.4 GHz (x64) processors (2 GHz or faster)512 MB (2 GB)10 GB
Windows
®
8
Windows
®
8.1
Windows
®
10
Windows Server
®
2016
Intel® Pentium® IV 1 GHz 32-bit or 64-bit processor or higher2 GB (2 GB)20 GB
•Support for DirectX® 9 graphics with 128 MB memory (to enable the Aero theme).
•DVD-R/W Drive
Windows Server
®
2012
Windows Server
®
2012 R2
Intel® Pentium® IV 1.4 GHz (x64) processors (2 GHz or faster)512 MB (2 GB)32GB
Specifications
74
5. Appendix
•Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems.
•Users who have administrator rights can install the software.
•Windows Terminal Services is compatible with your machine.
Network and wireless models only (see "Features by model" on page 6).
You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the
This user’s guide is provided for information purposes only. All information included herein is subject to change without notice.
Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
•Samsung and the Samsung logo are trademarks of Samsung Electronics Co., Ltd.
•Microsoft, Windows XP Service Pack 3, Windows Vista, Windows 7, Windows 8, Windows Server 2008 R2, Windows 10 and Windows Server 2016 are either
registered trademarks or trademarks of Microsoft Corporation.
•Microsoft, Internet Explorer, Excel, Word, PowerPoint, and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States
and other countries.
•Google, Picasa, Google Cloud Print, Google Docs, Android and Gmail are either registered trademarks or trademarks of Google Inc.
•iPad, iPhone, iPod touch, Mac and Mac OS are trademarks of Apple Inc., registered in the U.S and other countries.
•AirPrint and the AirPrint logo are trademarks of Apple Inc.
•All other brand or product names are trademarks of their respective companies or organizations.
REV. 9.09
QR code
The software included in this product contains open source software. You may obtain the complete
corresponding source code for a period of three years after the last shipment of this product by sending an email
to mailto:oss.request@samsung.com. It is also possible to obtain the complete corresponding source code in a
physical medium such as a CD-ROM; a minimal charge will be required.
The following URL https://opensource.samsung.com/opensource/Samsung_C43x_Series/seq/49 leads to
the download page of the source code made available and open source license information as related to
this product. This offer is valid to anyone in receipt of this information.
C43x series
C43xW series
ADVANCED
User’s Guide
ADVANCED
User’s Guide
This guide provides information about installation, advanced configuration,
operation and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
BASIC
This guide provides information concerning installation, basic operation and troubleshooting
on windows.
90
ADVANCED
1.Software Installation
Installation for Mac 93
Reinstallation for Mac 94
Installation for Linux 95
Reinstallation for Linux 96
2.Using a Network-Connected
Machine
Useful network programs 98
Wired network setup 99
Installing driver over the network 102
IPv6 configuration 107
Wireless network setup 109
Samsung Mobile Print 126
Using the NFC feature 127
Mopria™ 130
AirPrint 132
Samsung Cloud Print 134
Google Cloud Print™ 136
3.Special Features
Altitude adjustment 140
Printing features 141
4.Useful Management Tools
Accessing management tools 154
Easy Capture Manager 155
Samsung Easy Color Manager 156
Easy Eco Driver 157
Using Samsung Printer Center 158
Using SyncThru™ Web Service 161
Using Samsung Easy Printer Manager 164
Using Samsung Printer Status 166
Using Samsung Printer Experience 168
5.Troubleshooting
Paper feeding problems 175
Power and cable connecting problems 176
Printing problems 177
Printing quality problems 181
Operating system problems 189
1.Software Installation
This chapter provides instructions for installing essential and helpful software for use in an environment where the
machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using a
USB cable. If your machine is attached to a network, skip the following steps below and go on to installing a network
connected machine’s driver (see Installing driver over the network102).
•Installation for Mac93
•Reinstallation for Mac94
•Installation for Linux95
•Reinstallation for Linux96
•If you are a Windows OS user, refer to the "Installing the driver locally" on page 23 for
installing the machine’s driver.
•Only use a USB cable no longer then 3 meter (118 inches).
93
1. Software Installation
Installation for Mac
1
Make sure that the machine is connected to your computer and
powered on.
2
Insert the supplied software CD into your CD-ROM drive.
3
Select the CD-ROM volume that appears on Finder.
4
Double-click the Install Software icon.
5
Read the license agreement and check installation agreement button.
6
Click Next and then follow the instructions in the installation window.
To install the fax driver:
a Open the Applications folder > Samsung > Fax Queue Creator.
b Your machine appears on the Printer List
c Select machine to use and click Create button
94
1. Software Installation
Reinstallation for Mac
If the printer driver does not work properly, uninstall the driver and reinstall it.
1
Open the Applications folder > Samsung > Printer Software
Uninstaller.
2
To uninstall printer software, click Continue.
3
Check the program you want to delete and click Uninstall.
4
Enter the password and click OK.
5
After the uninstallation is finished, click Close.
If a machine has already been added, delete it from the Print Setup Utility
or Print & Fax.
95
1. Software Installation
Installation for Linux
You need to download Linux software packages from the Samsung website to
install the printer software (http://www.samsung.com > find your product >
Support or Downloads).
1
Installing the Unified Linux Driver
You must log in as a super user (root) to install the machine software. If you
are not a super user, ask your system administrator.
1
Make sure that the machine is connected to your computer and
powered on.
2
Copy Unified Linux Driver package to your system.
3
Open Terminal program and go to the folder that you copied the
package to.
4
Extract the package.
5
Move to uld folder.
6
Execute "./install.sh" command (If you're not logged in as root, execute
the command with "sudo" as "sudo ./install.sh")
7
Proceed with installation.
8
When installation finished, launch printing utility(Go to System >
Administration > Printing or execute "system-config-printer"
command in Terminal program).
9
Click Add button.
10
Select your printer.
11
Click Forward button and add it to your system.
96
1. Software Installation
Reinstallation for Linux
If the printer driver does not work properly, uninstall the driver and reinstall it.
1
Open Terminal program.
2
Move to uld folder extracted from Unified Linux Driver package.
3
Execute "./uninstall.sh" command (If you're not logged in as root,
execute the command with "sudo" as "sudo ./uninstall.sh")
4
Proceed with uninstallation.
2.Using a Network-
Connected Machine
This chapter gives you step-by-step instructions for setting up a network connected machine and software.
•Useful network programs98
•Wired network setup99
•Installing driver over the network102
•IPv6 configuration107
•Wireless network setup109
•Samsung Mobile Print126
•Using the NFC feature127
•Mopria™130
•AirPrint132
•Samsung Cloud Print134
•Google Cloud Print™136
Supported optional devices and features may differ according to your model (see "Features by
model" on page 6).
98
2. Using a Network-Connected Machine
Useful network programs
There are several programs available to setup the network settings easily in a
network environment. For the network administrator especially, managing
several machines on the network is possible.
•Before using the programs below, set the IP address first.
•Some features and optional goods may not be available depending on
model or country (see "Features by model" on page 6).
1
SyncThru™ Web Service
The web server embedded on your network machine allows you to do the
following tasks (see "Using SyncThru™ Web Service" on page 161).
•Check the supplies information and status.
•Customize machine settings.
•Set the email notification option. When you set this option, the machine
status (toner cartridge shortage or machine error) will be sent to a certain
person's email automatically.
•Configure the network parameters necessary for the machine to connect to
various network environments.
2
SetIP wired network setup
This utility program allows you to select a network interface and manually
configure the IP addresses for use with the TCP/IP protocol.
•See "IPv4 configuration using SetIP (Windows)" on page 99.
•See "IPv4 configuration using SetIP (Mac)" on page 100.
•See "IPv4 configuration using SetIP (Linux)" on page 100.
•If your device does not support a network connection, it will not be able
to use this feature (see "Rear view" on page 19).
•TCP/IPv6 is not supported by this program.
99
2. Using a Network-Connected Machine
Wired network setup
3
Printing a network configuration report
You can print Network Configuration Report from the machine’s control panel
that will show the current machine’s network settings. This will help you to set
up a network.
Press the (Cancel or Stop/Clear) button for two seconds on the control
panel.
Using this Network Configuration Report, you can find your machine’s MAC
address and IP address.
For example:
•MAC Address: 00:15:99:41:A2:78
•IP Address: 169.254.192.192
4
Setting IP address
•If your device does not support a network connection, it will not be able
to use this feature (see "Rear view" on page 19).
•TCP/IPv6 is not supported by this program.
First, you have to set up an IP address for network printing and managements.
In most cases a new IP address will be automatically assigned by a DHCP
(Dynamic Host Configuration Protocol) server located on the network.
IPv4 configuration using SetIP (Windows)
Before using the SetIP program, disable the computer firewall from Control
Panel > Security Center > Windows Firewall.
The following instructions may differ for your model.
1
Download the software from the Samsung website then unpack and
install it: (http://www.samsung.com > find your product > Support or
Downloads).
2
Follow the instructions in the installation window.
3
Connect your machine to the network with a network cable.
4
Turn on the machine.
5
From the Windows Start menu, select All Programs > Samsung
Printers > SetIP > SetIP.
6
Click the icon (third from left) in the SetIP window to open the TCP/
IP configuration window.
Wired network setup
100
2. Using a Network-Connected Machine
7
Enter the machine’s new information into the configuration window. In
a corporate intranet, you may need to have this information assigned by
a network manager before proceeding.
Find the machine’s MAC address from the Network Configuration Report
(see "Printing a network configuration report" on page 99) and enter it
without the colons. For example, 00:15:99:29:51:A8 becomes
0015992951A8.
8
Click Apply, and then click OK. The machine will automatically print the
Network Configuration Report. Confirm that all the settings are
correct.
IPv4 configuration using SetIP (Mac)
Before using the SetIP program, disable the computer firewall from System
Click Security > System Security > Feature Management > Mopria.
Then, select Enable.
Mopria™ Print Service is a mobile printing solution that enhances
the new print functionality on any Android phone or tablet
(Android version 4.4 or later). With this service, you can connect
and print to any Mopria-certified printer on the same network as
your mobile device without additional set-up. Many native
Android apps support printing, including Chrome, Gmail, Gallery,
Drive and Quickoffice.
Mopria™
131
2. Using a Network-Connected Machine
24
Setting up Mopria on your mobile device
If you do not have Mopria Print Service app installed on your mobile device,
open to the app store (Play Store, App Store) on your mobile device, search
for,Mopria Print Service, and then download and install the app.
1
In the Settings menu of your Android device, tap Printing.
The location of this option may differ depending on your mobile device. If
you cannot locate the Printing option, refer to the user's manual for your
mobile device.
2
Under Print Services, tap Mopria Print Service.
3
Tap the On/Off slider to enable the Mopria Print Service.
25
Printing via Mopria
To print via Mopria on an Android device:
1
Open the email, photo, web page, or document that you want to print.
2
Tap Print on the menu in the app.
3
Select your printer, and then configure the print options.
4
Touch Print again to print the document.
To cancel a print job: Select and delete the document from the print queue
in the Notification Bar.
132
2. Using a Network-Connected Machine
AirPrint
Only AirPrint certified machines can use the AirPrint feature. Check the box
your machine came in for the AirPrint certified mark.
26
Setting up AirPrint
Bonjour(mDNS) and IPP protocols are required on your machine to use the
AirPrint feature. You can enable the AirPrint feature by one of the following
methods.
1
Check whether the machine is connected to the network.
2
Start a web browser such as Internet Explorer, Safari, or Firefox and enter
your machine’s new IP address in the browser window.
For example,
3
Click Login in the upper right of the SyncThru™ Web Service website.
4
If it’s your first time logging into SyncThru™ Web Service you need to
log-in as an administrator. Type in the below default ID and Password.
We recommend you to change the default password for security
reasons.
•ID: admin
•Password: sec00000
5
When the Embedded Web Service window opens, click Settings >
Network Settings.
6
Click Raw TCP/IP, LPR, IPP or mDNS.
You can enable the IPP protocol or mDNSprotocol.
AirPrint allows you to wirelessly print directly from iPhone, iPad and
iPod touch running the latest version of iOS.
AirPrint
133
2. Using a Network-Connected Machine
27
Printing via AirPrint
For example, the iPad manual provides these instructions:
1
Open your email, photo, web page, or document you want to print.
2
Touch the action icon().
3
Select your printer driver name and option menu to set up.
4
Touch Print button. Print it out.
Cancelling print job: To cancel the printing job or view the print summary,
click the print center icon () in multitasking area. You can click cancel in
the print center.
134
2. Using a Network-Connected Machine
Samsung Cloud Print
Samsung Cloud Print is a free cloud service that allows you to print or scan from
your smartphone or tablet to your Samsung printer or MFP. After installing the
Samsung Cloud Print app, you can register with the Samsung Cloud Print service
just using your mobile number for authentication. No other account login is
required, although you can link the app to your Samsung Account if you wish.
If you press the () button from Samsung Cloud Print app, Your mobile
device and printer or MFP can be paired , QR code, or by manually entering
its MAC address. Once paired, you can print or scan from anywhere and
everywhere.
28
Registering your Printer to Samsung Cloud server
Registering from Web Browser
Make sure the printer machine is turned on and connected to a wired or
wireless network that has access to the Internet.
1
Open Web browser.
2
Enter your printer’s IP address in the address field and press the Enter key
or click Go.
3
Click Login in the upper right corner of the SyncThru™ Web Service
website.
4
If it’s your first time logging into SyncThru™ Web Service you need to
log-in as an administrator. Type in the below default ID and Password.
We recommend you to change the default password for security
reasons.
•ID: admin
•Password: sec00000
If you want to create a new user or change the password, see "Security tab"
on page 162.
5
When the SyncThru™ Web Service window opens, click Settings >
Network Settings > Samsung Cloud Print.
6
Enable Samsung Cloud Print Protocol.
7
Now your printer is registered with Samsung Cloud Print service.
Samsung Cloud Print
135
2. Using a Network-Connected Machine
29
Printing with Samsung Cloud Print
Make sure the printer is turned on and connected to a wired or wireless
network that has access to the Internet.
Registering a printer from an application on mobile
device
The following steps are an example of using the Samsung Cloud Print app from
Android mobile phone.
1
Open Samsung Cloud Print app.
If you do not have Samsung Cloud Print app installed on your cellphone,
go to the application store (Samsung Apps, Play Store, App Store) on your
mobile device, and just search for download the app and try again.
2
Press the () button from Samsung Cloud Print app.
3
Your mobile device and printer or MFP can be paired NFC tapping, QR
code or by manually entering its MAC address.
Printing from an application on mobile device
The following steps are an example of using the Samsung Cloud Print app from
Android mobile phone.
1
Open Samsung Cloud Print app.
If you do not have Samsung Cloud Print app installed on your cellphone,
go to the application store (Samsung Apps, Play Store, App Store) on your
mobile device, and just search for download the app and try again.
2
Tap the option check button of the document that you want to print.
3
Set the printing options if you want.
4
Tap Send Job.
136
2. Using a Network-Connected Machine
Google Cloud Print™
Google Cloud Print™ is a service that allows you to print to a printer using your
smart phone, tablet, or any other web-connected devices. Just register your
Google account with the printer, and you are ready to use the Google Cloud
Print service. You can print your document or email with Chrome OS, Chrome
browser, or a Gmail™/ Google Docs™ application on your mobile device, so you
don’t need to install the printer driver on the mobile device.Refer to the Google
website (http://support.google.com/cloudprint) for more information about
Google Cloud Print.
30
Registering your Google account to the printer
•Make sure the printer machine is turned on and connected to a wired or
wireless network that has access to the Internet.
•You should create your Google account in the advance.
1
Open the Chrome browser.
2
Visit www.google.com.
3
Sign in to the Google website with your Gmail address.
4
Enter your printer’s IP address in the address field and press the Enter key
or click Go.
5
Click Login in the upper right corner of the SyncThru™ Web Service
website.
6
If it’s your first time logging into SyncThru™ Web Service you need to
log-in as an administrator. Type in the below default ID and Password.
We recommend you to change the default password for security
reasons.
•ID: admin
•Password: sec00000
If the network environment is using a proxy server, you need to configure
the proxy’s IP and port number from Settings > Network Settings >
Google Cloud Print > Proxy Setting. Contact your network service
provider or network administrator for more information.
7
When the SyncThru™ Web Service window opens, click Settings >
Network Settings > Google Cloud Print.
8
Enter your printer’s name and description.
9
Click Register.
The confirmation pop-up window appears.
If you set the browser to block pop-ups, the confirmation window will not
appear. Allow the site to show pop-ups.
Google Cloud Print™
137
2. Using a Network-Connected Machine
10
Click Finish printer registration.
11
Click Manage your printers.
Now your printer is registered with Google Cloud Print service.
Google Cloud Print-ready devices will appear in the list.
31
Printing with Google Cloud Print™
The printing procedure varies depending on the application or the device you
are using.You can see the application list that supports Google Cloud Print
service.
Make sure the printer is turned on and connected to a wired or wireless
network that has access to the Internet.
Printing from an application on mobile device
The following steps are an example of using the Google Docs app from Android
mobile phone.
1
Install the Cloud Print application on your mobile device.
If you do not have the application, download it from the application store
such as Android Market or App Store.
2
Access the Google Docs application from your mobile device.
3
Tap the option button of the document that you want to print.
4
Tap the send button.
5
Tap the Cloud Print button.
6
Set the printing options if you want.
7
Tap Click here to Print.
Google Cloud Print™
138
2. Using a Network-Connected Machine
Printing from the Chrome browser
The following steps are an example of using the Chrome browser.
1
Run Chrome.
2
Open the document or email that you want to print.
3
Click the wrench icon in the browser’s top right corner.
4
Click Print. A new tab for printing appears.
5
Select Print with Google Cloud Print.
6
Click the Print button.
3.Special Features
This chapter explains special printing features.
•Altitude adjustment140
•Printing features141
The procedures in this chapter are mainly based on Windows 7.
140
3. Special Features
Altitude adjustment
Print quality is affected by atmospheric pressure, which is determined by the
height of the machine above sea level. The following information will guide you
on how to set your machine for the best print quality.
Before you set the altitude value, determine the altitude where you are.
•Normal: 0-1,000 m(3,280 ft)
•High1: 1,000 m(3,280 ft)-2,000 m(6,561 ft)
•High2: 2,000 m(6,561 ft)-3,000m(9,842 ft)
•High3: 3,000 m(9,842 ft)-4,000 m(13,123 ft)
•High4: 4,000 m(13,123 ft)-5,000 m(16,404 ft)
•For Windows and Mac users, you set from Samsung Easy Printer Manager
>
Advanced Setting
> Device Settings. See "Using Samsung Easy Printer
Manager" on page 164.
If your machine is connected to the network, you can set the altitude via
SyncThru™ Web Service (see "Using SyncThru™ Web Service" on page 161).
141
3. Special Features
Printing features
•For basic printing features, refer to the Basic Guide (see "Basic printing"
on page 36).
•This feature may not be available depending on model or optional goods
(see "Features by model" on page 6).
1
Changing the default print settings
1
Click the Windows Start menu.
•For Windows 8, from the Charms, select Search > Settings.
2
For Windows XP/Server 2003, select Printer and Faxes.
•For Windows Server 2008/Vista, select Control Panel > Hardware
and Sound > Printers.
•For Windows Server 2008 R2, select Control Panel > Hardware >
Devices and Printers.
•For Windows 7/8, select Control Panel > Devices and Printers.
3
Right-click on your machine.
4
For Windows XP/Server 2003/Server 2008/Vista, select Printing
Preferences.
For Windows 7/8 or Windows Server 2008 R2, from context menus, select
Printing preferences.
If Printing preferences has a ►, you can select other printer drivers
connected to the selected printer.
5
Change the settings on each tab.
6
Click OK.
If you want to change the settings for each print job, change it in Printing
Preferences.
2
Setting your machine as a default machine
1
Click the Windows Start menu.
•For Windows 8, from the Charms, select Search > Settings.
2
For Windows XP/Server 2003, select Printer and Faxes.
•For Windows Server 2008/Vista, select Control Panel > Hardware
and Sound > Printers.
•For Windows Server 2008 R2, select Control Panel > Hardware >
Devices and Printers.
•For Windows 7/8, select Control Panel > Devices and Printers.
Printing features
142
3. Special Features
3
Select your machine.
4
Right-click your machine and select Set as Default Printer.
For Windows 7 or Windows Server 2008 R2, if Set as default printer has a
►, you can select other printer drivers connected to the selected printer.
3
Using advanced print features
XPS printer driver: used to print XPS file format.
•See "Features by model" on page 6.
•The XPS printer driver can be installed only on Windows Vista OS or
higher.
•For models that provide XPS driver from the Samsung website, http://
www.samsung.com > find your product> Support or downloads.
Printing to a file (PRN)
You will sometimes need to save the print data as a file.
1
Check the Print to file box in the Print window.
2
Click Print.
3
Type in the destination path and the file name, and then click OK.
For example, c:\Temp\file name.
If you type in only the file name, the file is automatically saved in My
Documents, Documents and Settings, or Users. The saved folder may
differ, depending on your operating system or the application you are
using.
Printing features
143
3. Special Features
Understanding special printer features
You can use advanced printing features when using your machine.
To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print
settings. The machine name that appears in the printer properties window may differ depending on the machine in use.
•Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
•Select the Help menu or click the button from the window or press F1 on your keyboard and click on any option you want to know about (see "Using help"
on page 39).
ItemDescription
Multiple Pages per
Side
Selects the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages will be reduced in size and
arranged in the order you specify. You can print up to 16 pages on one sheet.
Printing features
144
3. Special Features
Poster Printing
Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets
together to form one poster-size document.
Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab
to make it easier to paste the sheets together.
Booklet Printing
Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce
a booklet.
•This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver.
•The Booklet Printing option is not available for all paper sizes. Select the available paper Size option under the Paper tab to see what
paper sizes are available.
•If you select an unavailable paper size, this option can be automatically canceled. Select only available paper (paper without or
mark).
ItemDescription
8
9
Printing features
145
3. Special Features
Double-sided
Printing (Manual)
Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented.
•This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver.
•If your machine does not have a duplex unit, you should complete the printing job manually. The machine prints every other page of
the document first. After that, a message appears on your computer.
•Skip Blank Pages feature does not work when you select the duplex option.
•None: Disables this feature.
•Long Edge: This option is the conventional layout used in bookbinding.
•Short Edge: This option is the conventional layout used in calendars.
Paper OptionsChanges the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the
document.
ItemDescription
Printing features
146
3. Special Features
WatermarkThe watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters
reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document.
Watermark
(Creating a
watermark)
a To change the print settings from your software application, access Printing Preferences (see "Opening Printing Preferences" on page 37).
b From the Advanced tab, select Edit... from the Watermarkdrop-down list.
c Enter a text message in the Watermark Message box. You can enter up to 256 characters.
When the First Page Only box is checked, the watermark prints on the first page only.
d Select watermark options.
You can select the font name, style, size, and shade from the Font Attributes section, as well as set the angle of the watermark from the
Watermark Alignment and Angle section.
e Click Add to add a new watermark to the Current Watermarks list.
f When you finish editing, click OK or Print until you exit the Print window.
Watermark
(Editing a watermark)
a To change the print settings from your software application, access Printing Preferences (see "Opening Printing Preferences" on page 37).
b Click the Advanced tab, select Edit... from the Watermarkdrop-down list.
c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options.
d Click Update to save the changes.
e Click OK or Print until you exit the Print window.
Watermark
(Deleting a
watermark)
a To change the print settings from your software application, access Printing Preferences.
b Click the
Advanced tab, select Edit... from the Watermarkdrop-down list.
c Select the watermark you want to delete from the Current Watermarks list and click Delete.
d Click OK or Print until you exit the Print window.
ItemDescription
Printing features
147
3. Special Features
Overlay
a
This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver
An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document.
Overlays are often used to take the place of letterhead paper. Rather than using preprinted letterhead, you can create an overlay containing
exactly the same information that is currently on your letterhead. To print a letter with your company’s letterhead, you do not need to load
preprinted letterhead paper in the machine: just print the letterhead overlay on your document.
To use a page overlay, you must create a new page overlay containing your logo or image.
•The overlay document size must be the same as the document you print with the overlay. Do not create an overlay with a watermark.
•The resolution of the overlay document must be the same as that of the document you will print with the overlay.
Overlay
a
(Creating a new page
overlay)
a Create or open a document containing text or an image for use in a new page overlay. Position the items exactly as you wish them to appear
when printed as an overlay.
b To save the document as an overlay, access Printing Preferences.
c Click the Advanced tab, and select Create from the Overlay drop-down list.
d In the Save As window, type a name up to eight characters in the File name box. Select the destination path, if necessary (The default is
C:\Formover).
e Click Save.
f Click OK or Print until you exit the Print window.
When a confirming message window appears, click Yes.
g The file is not printed. Instead, it is stored on your computer hard disk drive.
ItemDescription
Printing features
148
3. Special Features
Overlay
a
(Using a page overlay)
a Create or open the document you want to print.
b To change the print settings from your software application, access Printing Preferences.
c Click the Advanced tab.
d Select the Print Overlay from the Overlay drop-down list.
e If the overlay file you want does not appear in the Overlay File 1 or Overlay File 2 drop-down list, select Load from the Overlay List. Select
the overlay file you want to use.
If you have stored the overlay file you want to use in an external source, you can also load the file when you access the Load window.
After you select the file, click Open. The file appears in the Overlay List box and is available for printing. Select the overlay from the Overlay
List box.
f If necessary, check Confirm Page Overlay When Printing box. If this box is checked, a message window appears each time you submit a
document for printing, asking you to confirm your wish to print an overlay on your document.
If this box is not checked and an overlay has been selected, the overlay automatically prints with your document.
g Click OK or Print until you exit the Print window.
The selected overlay prints on your document.
Overlay
a
(Deleting a page
overlay)
a In the Printing Preferences window, click the Advanced tab.
b Select Edit in the Text drop down list.
c Select the overlay you want to delete from the Overlay List box.
d Click Delete.
e When a confirming message window appears, click Yes.
f Click OK or Print until you exit the Print window. You can delete page overlays that you no longer use.
a.This option is not available when you use XPS driver.
ItemDescription
Printing features
149
3. Special Features
4
Mac printing
Some features may not be available depending on models or options. It
means that the features are not supported.
Printing a document
When you print with a Mac, you need to check the printer driver settings in each
application you use. Follow the steps below to print from a Mac:
1
Open the document to print.
2
Open the File menu and click Page Setup (Document Setup in some
applications).
3
Choose your paper size, orientation, scaling, other options, and make
sure that your machine is selected. Click OK.
4
Open the File menu and click Print.
5
Choose the number of copies and indicate which pages to print.
6
Click Print.
Changing printer settings
You can use advanced printing features when using your machine.
Open an application and select Print from the File menu. The machine name,
which appears in the printer properties window, may differ depending on the
machine in use. Except for the name, the composition of the printer properties
window is similar to the following.
Printing multiple pages on one sheet
You can print more than one page on a single sheet of paper. This feature
provides a cost-effective way to print draft copies.
1
Open an application, and select Print from the File menu.
2
Select Layout from the drop-down list under Orientation. In the Pages
per Sheet drop-down list, select the number of pages you want to print
on one sheet of paper.
3
Select the other options to use.
4
Click Print.
The machine prints the selected number of pages to print on one sheet
of paper.
Printing features
150
3. Special Features
Printing on both sides of the paper
Some features may not be available depending on models or options. It
means that the features are not supported (see "Variety feature" on page 8).
Before printing in the duplex mode, decide on which edge you will be binding
your finished document. The binding options are, as follows:
•Long-Edge Binding: This option is the conventional layout used in book
binding.
•Short-Edge Binding: This option is the type often used with calendars.
1
From your Mac application, select Print from the File menu.
2
Select Layout from the drop-down list under Orientation.
3
Select a binding orientation from the Two-Sided option.
4
Select the other options to use.
5
Click Print and the machine prints on both sides of the paper.
If you print more than 2 copies, the first copy and the second copy might
print on the same sheet of paper. Avoid printing on both sides of paper
when you are printing more than 1 copy.
Using help
Click the question mark on the bottom-left corner of the window and click on
the topic you want to know about. A pop-up window appears with information
about that option's feature, which is provided from the driver.
Printing features
151
3. Special Features
5
Linux printing
Some features may not be available depending on models or options. It
means that the features are not supported.
Printing from applications
There are a lot of Linux applications that allow you to print using Common UNIX
Printing System (CUPS). You can print on your machine from any such
application.
1
Open the document to print.
2
Open the File menu and click Page Setup (Print Setup for some
applications).
3
Choose your paper size, orientation, and make
sure that your machine is selected. Click Apply.
4
Open the File menu and click Print.
5
Select your machine to print.
6
Choose the number of copies and indicate which pages to print.
7
Change other printing options in each tab, if necessary.
8
Click Print.
Automatic/manual duplex printing may not be available depending on
models. You can alternatively use the lpr printing system or other
applications for odd-even printing (see "Features by model" on page 6).
Printing files
You can print text, image, pdf files on your machine using the standard
CUPS directly from the command line interface. The CUPS lp or lpr utility allows
you to do that. You can print these files by using below command format.
"lp -d <printer name>-o<option> <file name>"
Please refer to lp or lpr man page on your system for more details.
Printing features
152
3. Special Features
Configuring Printer Properties
You can change the default printing options or connection type with Printing
utility supplied by o/s.
1
Launch Printing utility(Go to System > Administration > Printing
menu or execute "system-config-printer" command in Terminal
program).
2
Select your printer and double-click it.
3
Change default printing options or connection type.
4
Click Apply button.
4.Useful Management
Tools
This chapter introduces management tools provided to help you make full use of your machine.
•Accessing management tools154
•Easy Capture Manager155
•Samsung Easy Color Manager156
•Easy Eco Driver157
•Using Samsung Printer Center158
•Using SyncThru™ Web Service161
•Using Samsung Easy Printer Manager164
•Using Samsung Printer Status166
•Using Samsung Printer Experience168
154
4. Useful Management Tools
Accessing management tools
Samsung provides a variety of management tools for Samsung printers.
1
Make sure that the machine is connected to your computer and powered on.
2
From the Start menu, select Programs or All Programs.
•For Windows 8, from the Charms, select Search > Apps.
3
Find Samsung Printers.
4
Under Samsung Printers, you can see installed management tools.
5
Click the management tool you want to use.
•After installing the driver, for some management tools, you can access them directly from the Start menu > Programs or All Programs.
•For Windows 8, after installing the driver, for some management tools, you can access them directly from the Start screen by clicking on the corresponding tile.
155
4. Useful Management Tools
Easy Capture Manager
•This feature may not be available depending on model or optional goods (see "Software" on page 7).
•Available for Windows OS users only (see "Software" on page 7).
Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard. Now you can easily print your captured screen as
captured or edited.
156
4. Useful Management Tools
Samsung Easy Color Manager
Samsung Easy Color Manager helps users do fine adjustments with 6 color tones and other properties, such as brightness, contrast, and saturation. Color tone
changes can be saved as a profile and can be used from the driver or from inside of the machine.
•This feature may not be available depending on model or optional goods (see "Software" on page 7).
•Available for Windows and Mac OS users only (see "Software" on page 7).
Helps Samsung color laser printer users to adjust color as they like.
Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
157
4. Useful Management Tools
Easy Eco Driver
•Available for Windows OS users only (see "Software" on page 7).
•To use the Easy Eco Driver features, the Eco Driver Pack must be installed.
With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing.
Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a favorite.
How to use:
1 Open a document to print.
2 Open printing preference window (see "Opening Printing Preferences" on page 37).
3 From the Favorites tab, select Eco Printing Preview.
4 Click OK > Print in the window. A preview window appears.
5 Select the options you want to apply to the document.
You can see the preview of the applied features.
6 Click Print.
•If you want to run Easy Eco Driver every time you print, check Start Easy Eco Driver before printing job checkbox in the Basic tab of the printing preference
window.
•To use this feature on Stylish User Interface, click Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung Printer
Center" on page 158).
158
4. Useful Management Tools
Using Samsung Printer Center
•Available for Windows users only.
The Samsung Printer Center allows you to manage all the printer drivers
installed on your computer from a single integrated application. You can use the
Samsung Printer Center to add and remove printer drivers, check the status of
printers, update printer software, and configure printer driver settings.
1
Understanding Samsung Printer Center
To open the program:
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung
Printer Center.
Printers tab
The screenshot may differ depending on operating system you are using.
1
Printer list
Displays the printer drivers installed on your computer. To add a printer
driver to the list, click the button.
Using Samsung Printer Center
159
4. Useful Management Tools
Scanner & Fax Tab
•The screenshot may differ depending on operating system you are using.
•Available for multifunction products only.
2
Quick links
Displays links to various printer driver management functions. The
quick links in the
Printers
tab link to the following functions:
•
Settings:
Allows you to configure the settings for individual printer
driver
.
-
Set as default printer:
Sets the selected printer driver as the
default printer. If the selected printer driver is already set as the
default printer, then this option is not activated.
-
Printing preferences:
Allows you to configure the default print
settings.
-
Device options:
Allows you to configure advanced options,
such as the settings for optional devices and additional
features.
The option allows you to modify the
Printer Status
and
Stylish User Interface
settings.
-
Change device:
Allows you to change the device into another
device.
-
Properties:
Allows you to configure the printer driver
properties, such as the name of the printer driver and its
location, or add comments about the printer driver .
•
Actions:
Allows you to use the scan feature (this option is enabled
only if the selected device supports the scan feature).
•
Management:
Allows you to manage the devices registered in the
program.
-
Add a new printer / Remove printer:
Adds a new device or
removes an existing device.
-
Diagnose printer:
Diagnoses problems in the selected device
and suggests solutions.
-
Update software:
Downloads and applies the applicable
software updates.
3
Printer
information
Provides general information about the selected device, such as its
model, IP address, port number, and status.
1
Printer listDisplays the fax and scanner driver installed on your
computer. To add a fax or scanner driver to the list, click the
(Add Fax) or (Add Scanner) button.
1
2
3
Using Samsung Printer Center
160
4. Useful Management Tools
2
Quick linksDisplays links to the functions available for managing fax or
scanner drivers. The quick links in the Scanner & Fax tab offer
the following features:
To use this feature, the scanner driver and fax driver
must be installed on the computer.
•Settings: Allows you to configure the settings for fax or
scanner dirvers.
-Address Book (fax only): Opens the Address Book.
-Fax Transmission History (fax only): Opens the fax
transmission history.
-Fax preferences (fax only): Allows you to configure the
default fax settings.
-Change device: Allows you to change the devices into
another device.
-Properties: Allows you to configure the properties of a
device, such as location and add comments about the
device.
•Actions: Allows you to use the scan feature.
•Management: Allows you to manage the devices
registered in the program.
-Removefax or Remove scan: Removes the selected fax
or scan driver.
-Update software: Downloads and applies the
applicable software updates.
3
Printer
information
Provides general information about the selected device, such
as the model, IP address, port number, and machine status.
161
4. Useful Management Tools
Using SyncThru™ Web Service
•Internet Explorer 6.0 or higher is the minimum requirement for
SyncThru™ Web Service.
•SyncThru™ Web Service explanation in this user’s guide may differ from
your machine depending on its options or models.
•Network model only.
2
Accessing SyncThru™ Web Service
1
Access a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in
the address field and press the Enter key or click Go.
2
Your machine’s embedded website opens.
Logging into SyncThru™ Web Service
Before configuring options in SyncThru™ Web Service, you need to log-in as an
administrator. You can still use SyncThru™ Web Service without logging in but
you won’t have access to Settings tab and Security tab.
1
Click Login on the upper right of the SyncThru™ Web Service website.
2
If it’s your first time logging into SyncThru™ Web Service you need to
log-in as an administrator.Type in the below default ID and password.
We recommend you to change the default password for security
reasons.
•ID: admin
•Password: sec00000
3
SyncThru™ Web Service overview
Some tabs may not appear depending on your model.
Using SyncThru™ Web Service
162
4. Useful Management Tools
Information tab
This tab gives you general information about your machine. You can check
things, such as remaining amount of toner. You can also print reports, such as an
error report.
•Active Alerts: Shows the alerts that have occurred in the machine and their
severity.
•Supplies: Shows how many pages are printed and amount of toner left in
the cartridge.
•Usage Counters: Shows the usage count by print types: simplex and
duplex.
•Current Settings: Shows the machine’s and network’s information.
•Print information: Prints reports such as system related reports and font
reports.
Settings tab
This tab allows you to set configurations provided by your machine and
network. You need to log-in as an administrator to view this tab.
•Machine Settings tab: Sets options provided by your machine.
•Network Settings tab: Shows options for the network environment. Sets
options such as TCP/IP and network protocols.
Security tab
This tab allows you to set system and network security information. You need to
log-in as an administrator to view this tab.
•System Security: Sets the system administrator’s information and also
enables or disables machine features.
•Network Security: Sets settings for IPv4/IPv6 filtering.
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware and
setting contact information for sending emails. You can also connect to
Samsung website or download drivers by selecting the Link menu.
•Firmware Upgrade: Upgrade your machine’s firmware.
•Contact Information: Shows the contact information.
•Link: Shows links to useful sites where you can download or check
information.
Using SyncThru™ Web Service
163
4. Useful Management Tools
4
Setting the system administrator’s information
This setting is necessary for using the e-mail notification option.
1
Start a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field
and press the Enter key or click Go.
2
Your machine’s embedded website opens.
3
From the Security tab, select System Security > System Administrator
4
Enter the name of the administrator, phone number, location, and email
address.
5
Click Apply.
164
4. Useful Management Tools
Using Samsung Easy Printer Manager
•Available for Windows and Mac OS users only.
•For Windows, Internet Explorer 6.0 or higher is the minimum
requirement for Samsung Easy Printer Manager.
Samsung Easy Printer Manager is an application that combines Samsung
machine settings into one location. Samsung Easy Printer Manager combines
device settings as well as printing environments, settings/actions and
launching. All of these features provide a gateway to conveniently use your
Samsung machine. Samsung Easy Printer Manager provides two different user
interfaces for the user to choose from: the basic user interface and the advanced
user interface. Switching between the two interfaces is easy: just click a button.
5
Understanding Samsung Easy Printer Manager
To open the program:
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung
Easy Printer Manager .
For Mac,
Open the Applications folder > Samsung folder > Samsung Easy Printer
Manager.
The Samsung Easy Printer Manager interface is comprised of various basic
sections as described in the table that follows:
The screenshot may differ depending on operating system you are using.
1
Printer listThe Printer list displays printers installed on your computer
and network printers added by network discovery (Windows
only).
1
5
6
4
3
2
7
Using Samsung Easy Printer Manager
165
4. Useful Management Tools
Select the Help menu or click the button from the window and click on
any option you want to know about.
2
Advanced
Setting
The advanced user interface is intended to be used by the person
responsible for managing the network and machines.
Some menus may not appear in the display depending
on options or models. If so, it is not applicable to your
machine.
•
Device Settings:
You can configure various machine settings
such as machine setup, paper, layout, emulation, network, and
print information.
If you connect your machine to a network, the SyncThru™
Web Service icon is enabled.
•
Alert Settings
(Windows only)
:
This menu includes settings
related to error alerting.
-
Printer Alert:
Provides settings related to when alerts will
be received.
-
Email Alert:
Provides options relating to receiving alerts
via email.
-
Alert History:
Provides a history of device and toner
related alerts.
3
Application
information
Includes links for changing to the refresh, preference setting,
help, and about.
4
Printer
information
This area gives you general information about your machine. You
can check information, such as the machine’s model name, IP
address (or Port name), and machine status.
This button opens the
Troubleshooting Guide
when an
error occurs. You can directly open the troubleshooting
section in the user’s guide.
5
Quick links
Displays
Quick links
to machine specific functions. This section
also includes links to applications in the advanced settings.
If you connect your machine to a network, the SyncThru™
Web Service icon is enabled.
6
Contents
area
Displays information about the selected machine, remaining
toner level, and paper. The information will vary based on the
machine selected. Some machines do not have this feature.
7
Order
supplies
Click on the
Order
button from the supply ordering window. You
can order replacement toner cartridge(s) from online.
166
4. Useful Management Tools
Using Samsung Printer Status
The Samsung Printer Status is a program that monitors and informs you of the
machine status.
•The Samsung Printer Status window and its contents shown in this user’s
guide may differ depending on the machine or operating system in use.
•Check the operating system(s) that are compatible with your machine
(see "System requirements" on page 73).
•Available for Windows OS users only.
6
Samsung Printer Status overview
If an error occurs while operating, you can check the error from the Samsung
Printer Status. Samsung Printer Status is installed automatically when you install
the machine software.
You can also launch Samsung Printer Status manually. Go to the Printing
Preferences, click the Basic tab > Printer Status button.
These icons appear on the Windows task bar:
IconMeanDescription
NormalThe machine is in ready mode and experiencing no
errors or warnings.
WarningThe machine is in a state where an error might
occur in the future. For example, it might be in
toner low status, which may lead to toner empty
status.
ErrorThe machine has at least one error.
1
3
2
7
4
5
6
Using Samsung Printer Status
167
4. Useful Management Tools
1
Device
Information
You can see the device status , current printer model
name, connected port name in this area.
2
User’s GuideYou can view the online User’s Guide.
This button opens the Troubleshooting Guide
when an error occurs. You can directly open the
troubleshooting section in the user’s guide.
3
Supplies
Information
You can view the percentage of toner remaining in
each toner cartridge. The machine and the number of
toner cartridge(s) shown in the above window may
differ depending on the machine in use. Some
machines do not have this feature.
4
Option
You can set printing job alert related settings.
5
Order SuppliesYou can order replacement toner cartridge(s) from
online.
6
Cancel Print
or
Close
•Cancel Print : If print job is waiting in the print
queue or printer, cancel all user's print jobs in the
print queue or the printer.
•Close : Depending on the status of the machine or
the supported functions, the Close button may
appear to close the status window.
7Toner/Paper
Information
This button areas for paper and toner info will be
available based on the device.
168
4. Useful Management Tools
Using Samsung Printer Experience
Samsung Printer Experience is a Samsung application that combines
Samsung machine settings and machine management into one location. You
can set device settings, order supplies, open troubleshooting guides, visit
Samsung’s web site, and check connected machine information. This
application will be automatically downloaded from the Windows Store if the
machine is connected to a computer with an Internet connection.
7
Understanding the Samsung Printer Experience
To open the application,
From the Start screen, select the Samsung Printer Experience ()tile.
The Samsung Printer Experience interface comprises various useful features as
described in the following table:
The screenshot may differ depending on the model you are using.
1
Printer
Information
This area gives you general information about your
machine. You can check information, such as the
machine’s status, location, IP address, and remaining
toner level.
1
2
6
3
4
5
Using Samsung Printer Experience
169
4. Useful Management Tools
8
Adding/Deleting Printers
If you do not have any printer added to the Samsung Printer Experience, or if
you want to add/delete a printer, follow the instructions below.
You can only add/delete network connected printers.
Adding a printer
1
From the Charms, select Settings.
Or, right-click the Samsung Printer Experience page and select
Settings.
2
Select Add Printer
3
Select the printer you want to add.
You can see the added printer.
If you see mark, you can also click mark to add printers.
2User’s GuideYou can view the online User’s Guide. You need to be
connected to the Internet to use this feature.
This button opens the Troubleshooting Guide
when an error occurs. You can directly open the
troubleshooting section in the user’s guide.
3
Order SuppliesClick on this button to order replacement toner
cartridges online. You need to be connected to the
Internet to use this feature.
4
Visit SamsungLinks to Samsung printer website. You need to be
connected to the Internet to use this feature.
5
Printer SettingsYou can configure various machine settings such as
and print information through SyncThru™ Web Service.
Your machine needs to be connected to a network. This
button will be disabled if your machine is connected via
USB cable.
6
Device List &
Latest Scanned
Image
The scan list displays devices that supports Samsung
Printer Experience. Under the device, you can see the
latest scanned images. Your machine needs to be
connected to a network to scan from here.
This section is for the users with multi-functional printers.
Using Samsung Printer Experience
170
4. Useful Management Tools
Deleting a printer
1
From the Charms, select Settings.
Or, right-click the Samsung Printer Experience page and select
Settings.
2
Select Remove Printer
3
Select the printer you want to delete.
4
Click Yes.
You can see that the deleted printer is removed from the screen.
9
Printing from Windows 8
This section explains common printing tasks from the Start screen.
Basic printing
1
Open the document to print.
2
From the Charms, select Devices.
3
Select your printer from the list
4
Select the printer settings, such as the number of copies and orientation.
5
Click the Print button to start the print job.
Cancelling a print job
If the printing job is waiting in the print queue or print spooler, cancel the job as
follows:
•You can access this window by simply double-clicking the machine icon
() in the Windows task bar.
•You can also cancel the current job by pressing (Cancel or Stop/Clear)
button on the control panel.
Using Samsung Printer Experience
171
4. Useful Management Tools
Opening more settings
The screen may appear somewhat different depending on the model or
options.
You can set up more printing parameters.
1
Open the document you want to print.
2
From the Charms, select Devices.
3
Select your printer from the list
4
Click More settings.
Basic tab
Basic
This option allows you to choose the basic printing settings such as copies,
orientation, and document type.
Eco settings
This option allows you to choose multiple pages per side to save media.
Using Samsung Printer Experience
172
4. Useful Management Tools
Advanced tab
Paper settings
This option allows you to set the basic paper handling specifications.
Layout settings
This option allows you to set the various ways to layout your documents.
Security tab
Some features may not be available depending on the model or options. If
this tab is not shown or disabled, it means that these features are not
supported.
Job Accounting
This option allows you to print with the given permission.
Confidential Printing
This option is used for printing confidential documents. You need to enter a
password to print using it.
Using Samsung Printer Experience
173
4. Useful Management Tools
Using the sharing feature
Samsung Printer Experience allows you to print from other applications
installed on the computer using the sharing feature.
This feature is only available for printing jpeg, bmp, tiff, gif, and png file
formats.
1
Select the content you want to print from other application.
2
From the Charms, select Share > Samsung Printer Experience .
3
Select the printer settings, such as the number of copies and orientation.
4
Click the Print button to start the print job.
5.Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
•Paper feeding problems175
•Power and cable connecting problems176
•Printing problems177
•Printing quality problems181
•Operating system problems189
175
5. Troubleshooting
Paper feeding problems
ConditionSuggested solutions
Paper jams during printing.Clear the paper jam.
Paper sticks together.•Check the maximum paper capacity of the tray.
•Make sure that you are using the correct type of paper.
•Remove paper from the tray and flex or fan the paper.
•Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed.Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Paper does not feed into the machine.•Remove any obstructions from inside the machine.
•Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.
•There is too much paper in the tray. Remove excess paper from the tray.
•The paper is too thick. Use only paper that meets the specifications required by the machine.
The paper keeps jamming.•There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, feed
manually in the tray.
•An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.
•There may be debris inside the machine. Open the top cover and remove any debris.
176
5. Troubleshooting
Power and cable connecting problems
Reboot the power. If the problem persists, please call for service.
ConditionSuggested solutions
The machine is not receiving power,
or the connection cable between the
computer and the machine is not
connected properly.
1 Connect the machine to the electricity supply first.
2 Check the USB cable or network cable in the machine’s rear.
3 Disconnect the USB cable or network cable in the machine’s rear and then, reconnect it.
1
2
177
5. Troubleshooting
Printing problems
ConditionPossible causeSuggested solutions
The machine does not
print.
The machine is not receiving power.Check the power cord connections. Check the power switch and the power source.
The machine is not selected as the default
machine.
Select your machine as your default machine in Windows.
Check the machine for the following:
•The top cover is not closed. Close the top cover.
•Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 60).
•No paper is loaded. Load paper (see"Loading paper in the tray" on page 29).
•The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 49).
•Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 49).
If a system error occurs, contact your service representative.
The connection cable between the computer and
the machine is not connected properly.
Disconnect the machine cable and reconnect it (see "Rear view" on page 19).
The connection cable between the computer and
the machine is defective.
If possible, attach the cable to another computer that is working properly and print a job.
You can also try using a different machine cable.
The port setting is incorrect.Check the Windows printer settings to make sure that the print job is sent to the correct
port. If the computer has more than one port, make sure that the machine is attached to
the correct one.
The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct.
Printing problems
178
5. Troubleshooting
The machine does not
print.
The printer driver may be incorrectly installed.Uninstall and reinstall the machine’s driver.
The machine is malfunctioning.Check the display message on the control panel to see if the machine is indicating a
system error. Contact a service representative.
The document size is so big that the hard disk
space of the computer is insufficient to access the
print job.
Get more hard disk space and print the document again.
The output tray is full.Once the paper is removed from the output tray, the machine resumes printing.
The machine selects print
materials from the wrong
paper source.
The paper option that was selected in the
Printing Preferences may be incorrect.
For many software applications, the paper source selection is found under the Paper tab
within the Printing Preferences (see "Opening Printing Preferences" on page 37).
Select the correct paper source. See the printer driver help screen (see "Using help" on
page 39).
A print job is extremely
slow.
The job may be very complex.Reduce the complexity of the page or try adjusting the print quality settings.
Half the page is blank.The page orientation setting may be incorrect.Change the page orientation in your application (see "Opening Printing Preferences" on
page 37). See the printer driver help screen (see "Using help" on page 39).
The paper size and the paper size settings do not
match.
Ensure that the paper size in the printer driver settings matches the paper in the tray.
Or, ensure that the paper size in the printer driver settings matches the paper selection
in the software application settings you use (see "Opening Printing Preferences" on
page 37).
ConditionPossible causeSuggested solutions
Printing problems
179
5. Troubleshooting
The machine prints, but
the text is wrong,
garbled, or incomplete.
The machine cable is loose or defective.Disconnect the machine cable and reconnect. Try a print job that you have already
printed successfully. If possible, attach the cable and the machine to another computer
that you know works and try a print job. Finally, try a new machine cable.
The wrong printer driver was selected.Check the application's printer selection menu to ensure that your machine is selected.
The software application is malfunctioning.Try printing a job from another application.
The operating system is malfunctioning.Exit Windows and reboot the computer. Turn the machine off and back on again.
Pages print, but they are
blank.
The toner cartridge is defective or out of toner.Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
•See "Redistributing toner" on page 47.
•See "Replacing the toner cartridge" on page 49.
The file may have blank pages.Check the file to ensure that it does not contain blank pages.
Some parts, such as the controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF files correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and the
Acrobat products.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image
from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
The print quality of
photos is not good.
Images are not clear.
The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the
resolution will be reduced.
ConditionPossible causeSuggested solutions
Printing problems
180
5. Troubleshooting
Before printing, the
machine emits vapor near
the output tray.
Using damp/wet paper can cause vapor [white
smoke] during printing.
This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then
replace the paper with fresh paper from an unopened ream.
The machine does not
print special-sized paper,
such as billing paper.
Paper size and paper size setting do not match.Set the correct paper size in the Custom in Paper tab in Printing Preferences (see
"Opening Printing Preferences" on page 37).
The printed billing paper
is curled.
The paper type setting does not match.Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thick (see "Opening Printing Preferences" on page 37).
ConditionPossible causeSuggested solutions
181
5. Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
ConditionSuggested Solutions
Light or faded print•If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the
toner cartridge" on page 49).
•If a vertical white streak or faded area still appears on the page even though the machine has enough toner supply, open and close
the front door 3 ~ 4 times (see "Machine overview" on page 17).
•The paper may not meet paper specifications; for example, the paper may be too moist or rough.
•If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn
the toner save mode off. See the help screen of the printer driver.
•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 55).
•The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
55). If these steps do not correct the problem, contact a service representative.
The top half of the paper is
printed lighter than the rest of
the paper
The toner might not adhere properly to this type of paper.
•Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening Printing Preferences" on page 37).
Printing quality problems
182
5. Troubleshooting
Toner specks•The paper may not meet specifications; for example, the paper may be too moist or rough.
•The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 55).
•The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 55).
DropoutsIf faded areas, generally rounded, occur randomly on the page:
•A single sheet of paper may be defective. Try reprinting the job.
•The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.
•The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.
•Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thickor Thicker (see
"Opening Printing Preferences" on page 37).
If these steps do not correct the problem, contact a service representative.
White Spots If white spots appear on the page:
•The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be
dirty. Clean the inside of your machine (see "Cleaning the machine" on page 55).
•The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 55).
If these steps do not correct the problem, contact a service representative.
ConditionSuggested Solutions
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Printing quality problems
183
5. Troubleshooting
Vertical linesIf black vertical streaks appear on the page:
•The surface (drum part) of the imaging unit inside the machine has probably been scratched. Remove the toner cartridge and install
a new one (see "Replacing the imaging unit" on page 53).
If white vertical streaks appear on the page:
•The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
55). If these steps do not correct the problem, contact a service representative.
Black backgroundIf the amount of background shading becomes unacceptable:
•Change to a lighter weight paper.
•Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount
of background shading.
•Remove the old imaging unit and install a new one (see "Replacing the imaging unit" on page 53).
•Thoroughly redistribute the toner (see "Redistributing toner" on page 47).
Toner smear•Clean the inside of the machine (see "Replacing the toner cartridge" on page 49).
•Check the paper type and quality.
•Remove the old imaging unit and install a new one (see "Replacing the imaging unit" on page 53).
ConditionSuggested Solutions
Printing quality problems
184
5. Troubleshooting
Vertical repetitive defectsIf marks repeatedly appear on the printed side of the page at even intervals:
•The imaging unit may be damaged. If you still have the same problem, remove the imaging unit and, install a new one (see
"Replacing the imaging unit" on page 53).
•Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after
a few more pages.
•The fusing assembly may be damaged. Contact a service representative.
Background scatterBackground scatter results from bits of toner randomly distributed on the printed page.
•The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much moisture.
•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application
or in Printing Preferences (see "Opening Printing Preferences" on page 37).Ensure the correct paper type is selected. For example:
If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.
•If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 47).
Toner particles are around bold
characters or pictures
The toner might not adhere properly to this type of paper.
•Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening Printing Preferences" on page 37).
•Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging
can occur causing this copy quality problem.
ConditionSuggested Solutions
A
Printing quality problems
185
5. Troubleshooting
Misformed characters•If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper.
Page skew•Ensure that the paper is loaded properly.
•Check the paper type and quality.
•Ensure that the guides are not too tight or too loose against the paper stack.
Curl or wave•Ensure that the paper is loaded properly.
•Check the paper type and quality. Both high temperature and humidity can cause paper curl.
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
ConditionSuggested Solutions
Printing quality problems
186
5. Troubleshooting
Wrinkles or creases•Ensure that the paper is loaded properly.
•Check the paper type and quality.
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty•Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 55).
Solid color or black pages•The imaging unit may not be installed properly. Remove the imaging unit and reinsert it.
•The imaging unit may be defective. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 53).
•The machine may require repairing. Contact a service representative.
ConditionSuggested Solutions
A
Printing quality problems
187
5. Troubleshooting
Loose toner•Clean the inside of the machine (see "Cleaning the machine" on page 55).
•Check the paper type and quality.
•Remove the imaging unit and then, install a new one (see "Replacing the imaging unit" on page 53).
If the problem persists, the machine may require repair. Contact a service representative.
Character voidsCharacter voids are white areas within parts of characters that should be solid black:
•You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
•The paper may not meet paper specifications.
Horizontal stripesIf horizontally aligned black streaks or smears appear:
•The imaging unit may be installed improperly. Remove the imaging unit and reinsert it.
•The imaging unit may be defective. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 53).
If the problem persists, the machine may require repairing. Contact a service representative.
ConditionSuggested Solutions
A
Printing quality problems
188
5. Troubleshooting
CurlIf the printed paper is curled or paper does not feed into the machine:
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
•Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see
"Opening Printing Preferences" on page 37).
•An unknown image
repetitively appears on a few
sheets
•Loose toner
•Light printor contamination
occurs
Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (See
"Altitude adjustment" on page 140).
ConditionSuggested Solutions
189
5. Troubleshooting
Operating system problems
1
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
ConditionSuggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
mode or after printing has completed, check the connection and/or whether an error has occurred.
Samsung Printer Experience is
not shown when you click more
settings.
Samsung Printer Experience is not installed. Download the app. from theWindows Store and install it.
Machine information is not
displayed when you click the
device in the Devices and
Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
Operating system problems
190
5. Troubleshooting
2
Common Mac problems
Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages.
ConditionSuggested solutions
The machine does not print PDF files
correctly. Some parts of graphics, text, or
illustrations are missing.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
Some letters are not displayed normally
during cover page printing.
Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on
the cover page.
When printing a document in Mac with
Acrobat Reader 6.0 or higher, colors
print incorrectly.
Make sure that the resolution setting in your machine driver matches the one in Acrobat Reader.
Operating system problems
191
5. Troubleshooting
3
Common Linux problems
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.
ConditionSuggested solutions
Unchecking the collate option
in the Print Dialog does not
work.
For some distributions, GNOME Print Dialog has an issue handling the collate option. As workaround, set the default value of collate
option to False using the system's printing utility(execute "system-config-printer" in the Terminal program).
Printing always works with
duplex.
This duplex issue was in Ubuntu 9.10 CUPS package. Update CUPS version to 1.4.1-5ubuntu2.2.
Printer is not added through
system's printing utility.
The problem occurs on Debian 7 due to the defect in 'system-config-printer' package of the Debian 7 (http://bugs.debian.org/cgi-bin/
bugreport.cgi?bug=662813 in Debian bug tracking system). Please use another way to add printer (CUPS WebUI for example)
Paper size and orientation are
disabled in the Print Dialog
when opening text files.
The problem occurs on Fedora 19 and it's related to 'leafpad' text editor on Fedora 19. Please use other text editors like 'gedit'.
Printing produces divided
images.
This issue exists in openSUSE 13.2 due to wrong ghostscript provided by the system. Update 'cups-filters-ghostscript' package with the
command "zypper install --force cups-filters-ghostscript" or with "Install/Remove Software" utility.
192
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