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Appendix
English44
Appendix
Problem Solutions
The suction power
suddenly decreases and
the vacuum cleaner
makes a vibrating
sound.
Check whether the brush, dustbin, or Telescopic Pipe is clogged with
foreign matter and remove it.
Check whether the dustbin is fully filled with dust. If it is, empty the bin.
Check whether the filter is dirty. If it is, clean the filter.
The cleaning is finished
but small dust particles
come out of the
accessories.
After cleaning, operate the vacuum cleaner for 10 seconds or more to suck
the small dust particles.
The SmartThings app
cannot be installed.
The SmartThings app operates on Android OS 8.0 or later, iOS 14.0 or later.
The supporting OS version for the SmartThings app may change later.
Normal installation or use of the app is not guaranteed on rooted devices.
I have installed the
SmartThings app but
fails to connect with the
Clean Station.
Refer to the SmartThings app’ section in the user manual to connect the
Clean Station to a wireless router.
Check the Bluetooth connection.
-Press and hold the Clean Station’s START/STOP button for 5 seconds.
-The Clean Station’s START/STOP button blinks red for 5 seconds when
the Bluetooth is not connected and blinks in blue for 5 seconds when
the Bluetooth is connected.
I cannot log into the
Samsung account. Check your ID and password on the screen of the Samsung account.
The wireless router I
want to connect is not
detected during the
product registration.
Cancel the product registration, open the SmartThings app again, and try
the product registration again.
During product
registration, I entered
the wrong password for
the wireless router that
I try to connect to.
Cancel the product registration, open the SmartThings app again, and try
the product registration again.
Press and hold the wireless router you want to connect on the network
list, and delete the network to initialize the password.
While registering
for the product, I
get a message that
registration has failed.
Try the product registration procedure again by referring to the pop-up
messages.
Try the product registration procedure again by referring to the
SmartThings app section in the user manual.
Refer to the instructions in the SmartThings app’ section of the user
manual to resolve the product registration problem.
When the product registration keeps failing, restart the SmartThings app
and try the product registration.
All users should use the Samsung account issued by the country which
launches the product.
Untitled-5 44 2023-07-28  2:24:33
44


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