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Troubleshooting
Troubleshooting
Symptom Checklist
The Jet Bot Combo
suddenly cleans
diagonally.

The Jet Bot Combo may clean in a diagonal direction if it is moving to another
area using the shortest route. It may also move at a diagonal if it did not make
contact with an obstacle at a right angle, if it was charged in a skewed direction

Jet Bot Combo does not
clean some places.
Check whether the Clean Station is installed in a narrow passage or near a
room door and move it to another place.
-If the Clean Station is installed in a narrow passage or near a room door, the
Jet Bot cannot pass through the passage or the door.
Check whether the places the Jet Bot does not clean are set as No-go Zones.
The Jet Bot Combo cannot

If the Jet Bot Combo does not start cleaning from the Clean Station, or if the

the previous installed place, the Jet Bot Combo cleans all areas, which is not
based on the created map.
-Start cleaning from the Clean Station.
-When the Jet Bot Combo creates a map and the Jet Bot Combo starts
cleaning, make sure the Jet Bot Combo starts operating parallel to the wall.
-
front side of the Clean Station.
The map which the Jet
Bot Combo has created is
different from the saved
map and the map is also
drawn askew.
The Jet Bot Combo does
not detect and crosses
No-go Zones.
If the Jet Bot Combo does not start cleaning from the Clean Station, the set
No-go Zones function does not work. Therefore, start cleaning from the Clean
Station to use the function.
The Intelligent Power
Control function works on


body a bit lifted up.
Check whether there are any foreign matter on the Cliff Sensor which is at the
bottom of the Jet Bot Combo.

The Intelligent Power
Control function does not
work.


function may not work.
The Jet Bot Combo makes
a squeaking sound while
cleaning.
Check whether the brush cover on the bottom is properly assembled.
The rubber that sweeps away dust may make a sound due to friction with the

If the same problem occurs continuously, contact Customer Service.
SmartThings App cannot
be installed.
To check the compatibility of the SmartThings App with your smartphone, visit
‘Play Store’ orApp Store’.
The supporting OS version for the SmartThings App may change later.
For rooted smart devices, standard installation and use will not be guaranteed.
English52
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