Troubleshooting
Getting Support
192 Support through Remote Management
194 Finding the Information You Need for Service
There is a problem with the screen
194 Testing the Picture
I can't hear the sound clearly
197 Testing the Sound
I can't see 3D images clearly.
198 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
Data Service
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Notes and Precautions
Before Using the Recording and Timeshift Functions
206 Before Using the Recording and Schedule Recording
Functions
207 Before the Using Timeshift Function
S-Recommendation Disclaimer
208 S Recommendation with Voice Interaction
208 S Recommendation
Before Using 3D Viewing Mode
209 3D Precautions
212 Supported Resolutions for each 3D Mode
Supported Resolutions for UHD
Read Before Using Voice, Motion, or Face Recognition
214 Precautions for Voice, Motion, and Face Recognition
216 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using SAMSUNG APPS
Web Browser Restrictions
Photo, Video, and Music File Limitations
221 Storage Device File Transfers
222 Supported External Subtitles
222 Supported Internal Subtitles
223 Supported Image Formats and Resolutions
223 Supported Music Formats and Codecs
224 Supported Video Codecs
Restrictions
226 Restrictions to PIP (Picture-in-Picture)
226 Flexible CI
Read After Installing the TV
227 Picture Sizes and Input Signals
227 Installing an Anti-Theft Kensington Lock
228 Read Before Setting Up a Wireless Internet Connection
Computer Connection Precautions
229 IBM
229 MAC
230 VESA DMT
Supported Video Resolutions
231 CEA-861
232 HDMI
Licence
Glossary
VI
