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9 Guide de dépannage
9
Guide de dépannage
9.1 Exigences préalables à tout contact avec le service
clientèle de Samsung
9.1.1 Test du produit
Avant de contacter le service clientèle de Samsung, nous vous invitons à tester votre produit en suivant
la procédure décrite ci-après. Si le problème persiste, contactez le service clientèle.
Vérifiez que votre produit fonctionne normalement en utilisant la fonction de test appropriée.
Si l'écran est hors tension et que le voyant d'alimentation clignote alors que le produit est correctement
branché à un PC, procédez à un test d'auto-diagnostic.
1 Mettez hors tension l'ordinateur et l'appareil.
2 Débranchez le câble du produit.
3 Met l'appareil sous tension.
4 Si le message Vérif. câble signal apparaît, le produit fonctionne normalement.
Si l'écran reste noir, vérifiez l'ordinateur, le contrôleur vidéo et le câble.
9.1.2 Vérification de la résolution et de la fréquence
Si un mode dépassant la résolution prise en charge est utilisé (consultez la section "10.3 Tableau des
modes de signal standard"), le message Mode non optimal apparaîtra pendant un court moment.
9.1.3 Vérifiez les éléments suivants :
Problème d'installation (mode PC)
Problèmes Solutions
L'écran s'allume et s'éteint continuellement. Vérifiez que le câble est correctement branché
entre le produit et le PC et que les connecteurs
sont bien verrouillés. (Consultez la section "2.2
Connexion et utilisation d'un ordinateur".)
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