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Other Information
Issues Solutions and Explanations
Your settings are lost after 5
minutes or every time the TV is
turned off.
If the TV is in the Store Demo mode, it will reset audio and picture settings every
5 minutes. If you want to change the settings from Store Demo mode to Home
Use, press the SOURCE button to select TV mode, and go to MENU Support
Use Mode.
You have intermittent loss of
audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables. Make
sure the cables are flexible enough for long term use. If mounting the TV to the
wall, we recommend using cables with 90 degree connectors.
You see small particles when
you look closely at the edge of
the frame of the TV.
This is part of the product’s design and is not a defect.
The PIP menu is not available. PIP functionality is only available when you are using a HDMI or components
source.
You turned the TV off 45
minutes ago, and it turned on
again.
It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade
firmware downloaded whilst your watching TV.
The message “Scrambled
Signal” or “Weak or No Signal
appears.
If you are using a CAM CARD (CI/CI+), check that it is installed into the common
interface slot.
If there is still a problem, pull the CAM CARD out of the TV and insert it into the
slot again.
There are recurrent picture/
sound issues.
Check and change the signal/source.
A reaction may occur between
the rubber cushion pads on
the base stand and the top
finish of some furniture.
To prevent this, use felt pads on any surface of the TV that comes in direct contact
with furniture.
The message “This file may
not be playable properly.”
appears.
This may appear because of high bit rate of content. Content generally will play
but could experience some playability issue.
You can keep your LED TV as optimum condition to upgrade the latest firmware on web site (samsung.com
Support Downloads) by USB.
Recommendation - EU Only
Hereby, Samsung Electronics, declares that this LED TV is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
This equipment may be operated in all EU countries.
The official Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product
Support and enter the model name.
English - 70 English - 71
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