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Troubleshooting
If the product seems to have a problem, first review this list of possible problems and solution. If none of the
troubleshooting tips apply, visit www.samsung.com
Issues Solutions and Explanations
Flickering and Dimming If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of its energy efficient features such as the Energy Saving feature. Follow
the steps below with your remote to turn these features off or on.
Energy Saving: Menu System Eco Solution Energy Saving
Component Connections /
Screen Colour
If you find that the colour on your Samsung television’s screen is not correct or black
and white, first run a Self Diagnosis on the product to make sure there are no device
issues.
Self Diagnosis: Menu Support Self Diagnosis Picture Test
If the problem does not appear in the Picture test, make sure:
Your connections are all consistent. For example, if you’ve used the AV In jack on
your product, make sure you have used the AV Out jack on your video source.
You have connected to your devices to the correct jacks. For example, if you use
the Component jacks, labeled Pb, Pr, and Pg, to connect your product and video
source, make sure you have connected the blue Pb jack on the video source to
the blue Pb jack on the product, the red Pr jack on the source to the red Pr jack
on the product.
Screen Brightness If you find that the colours on your Samsung product are correct but just a little too
dark or bright, try adjusting the following settings in the Picture option in the Main
menu:
Backlight, Contrast, Brightness, Sharpness, Colour, Tint (G/R) and so on. Go in to
Picture” on user Menu then try adjusting options mentioned above.
Unwanted Powering Off If your Samsung product appears to turn off by itself, there may be an issue with either
your Timer settings or your Eco friendly No Signal Power Off feature.
First make sure Sleep Timer is not accidentally set. The Sleep Timer turns off the
product automatically after a certain period of time has passed.
Sleep Timer: Menu System Time Sleep Timer
If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or
Auto Power Off feature.
No Signal Power Off: Menu System Eco Solution No Signal Power Off
Auto Power Off: Menu System Eco Solution Auto Power Off
English - PB
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