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English _57
APPENDIX
PRODUCT OVERVIEW
Unit : mm (inch)
Ø
160 (6.3")
Ø
100 (3.94")
69.5 (2.74")
118.5 (4.67")
Ø 146 (5.74")
3-126.44 (4.97")
TROUBLESHOOTING
PROBLEM SOLUTION
I can’t access the camera from a web
browser.
y
Check to make sure that the camera’s Network settings are appropriate.
y
Check to make sure that all network cables have been connected properly.
y
If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
without any problem.
y
If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
Viewer got disconnected during
monitoring.
y
Connected Viewers become disconnected upon any change to camera or network
configurations.
y
Check all network connections.
y
If the camera is connected over an PPPoE network, it’ s possible for Viewer to disconnect
under poor network conditions.
I cannot connect to the system using
a tab browser of Internet Explorer 7.0.
y
An error may be generated when connecting with a new window or tab since the cookie
data are shared. Do not use a new window or tab, select “File
New session”.
The camera connected to the network
is not detected in the IP installer
program.
y
Turn off the firewall settings on your PC and then search the camera again.
Images overlap.
y
Check whether two or more cameras are set to a single multicast address instead of different
addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
y
If the transmission method is set to multicast, check whether there is a router that supports
multicast in the LAN the camera is connected to.
<MD / VA> of <Event> is set to
<Enable>, but no notification e-mail
reaches me even when an analysis
event had occurred.
y
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <MD / VA> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
Can I define event rules even when I
don’t use <MD / VA>?
y
Yes, it can be. You can set rules for events despite of the intelligent video analysis setting.
57


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