This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
2
BASIC
1.Introduction
Key benefits 5
Features by models 8
Useful to know 11
About this user’s guide 12
Safety information 13
Machine overview 19
Control panel overview 22
Turning on the machine 24
Installing the driver locally 25
Reinstalling the driver 28
2.Menu Overview and Basic Setup
Menu overview 30
Machine’s basic settings 33
Media and tray 35
Basic printing 46
3.Maintenance
Ordering supplies and accessories 53
Available consumables 54
Available accessories 56
Available maintenance parts 57
Storing the toner cartridge 58
Redistributing toner 60
Replacing the toner cartridge 62
Replacing the imaging unit 65
Installing accessories 67
Monitoring the supplies life 71
Setting the toner/imaging unit low alert 72
Cleaning the machine 73
Tips for moving & storing your machine 77
4.Troubleshooting
Tips for avoiding paper jams 79
Clearing paper jams 80
Understanding the status LED 92
Understanding display messages 95
3
BASIC
5.Appendix
Specifications 101
Regulatory information 109
Copyright 119
1.Introduction
This chapter provides information you need to know before using the machine.
•Key benefits5
•Features by models8
•Useful to know11
•About this user’s guide12
•Safety information13
•Machine overview19
•Control panel overview22
•Turning on the machine24
•Installing the driver locally25
•Reinstalling the driver28
Key benefits
Environmentally friendly
•To save toner and paper, this machine supports Eco feature (see "Eco
printing" on page 49).
•To save paper, you can print multiple pages on one single sheet of paper
(see "Using advanced print features" on page 193).
•To save paper, you can print on both sides of the paper (double-sided
printing) (see "Using advanced print features" on page 193).
•To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
•We recommend using recycled paper for saving energy.
Fast high resolution printing
•You can print with a resolution of up to 1,200 x 1,200 dpi effective output
(1200 x 600 x 2 bit).
•Fast, on-demand printing.
-M332x series
▪For single-side printing, 33 ppm (A4) or 35 ppm (Letter).
-M382x series
▪For single-side printing, 38 ppm (A4) or 40 ppm (Letter).
-M402x series
▪For single-side printing, 40 ppm (A4) or 42 ppm (Letter).
Key benefits
Convenience
•You can print on the go from your smartphone or computer using Google
Cloud Print™ enabled apps(see "Google Cloud Print™" on page 173).
•Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard(see "Easy Capture
Manager" on page 212).
•Samsung Easy Printer Manager and Printing Status is a program that
monitors and informs you of the machine’s status and allows you to
customize the machine’s settings (see "Using Samsung Easy Printer
Manager" on page 219 or "Using Samsung Printer Status" on page 222).
•Samusng AnyWeb Print helps you screen-capture, preview, scrap, and print
the screen of Windows Internet Explorer more easily than when you use the
ordinary program (see "Samsung AnyWeb Print" on page 213).
•Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows.
•If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.
Wide range of functionality and application support
•Supports various paper sizes (see "Print media specifications" on page 103).
•Print watermark: You can customize your documents with words, such as
“CONFIDENTIAL” (see "Using advanced print features" on page 193).
•Print posters: The text and pictures of each page of your document are
magnified and printed across the multiple sheets of paper and can then be
taped together to form a poster (see "Using advanced print features" on
page 193).
•You can print in various operating systems (see "System requirements" on
page 105).
•Your machine is equipped with a USB interface and/or a network interface.
Key benefits
Supports various wireless network setting method
•Using the WPS (Wi-Fi Protected Setup™) button
-You can easily connect to a wireless network using the WPS button on
the machine and the access point (a wireless router).
•Using the USB cable or a network cable
-You can connect and set various wireless network settings using a USB
cable or a network cable.
•Using the Wi-Fi Direct
-You can conveniently print from your mobile device using the Wi-Fi or
Wi-Fi Direct feature.
See "Introducing wireless set up methods" on page 146.
Features by models
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Included, Blank: Not available)
Operating SystemM332x seriesM382x seriesM402x series
Windows●●●
Mac●●●
Linux●●●
Unix●●
(M382xND/M382xDW only)
●
Features by models
Software
You can install the printer driver and software when you insert the software CD into your CD-ROM drive. For windows, select the printer driver and software
in the Select Software to Install window.
(●: Included, Blank: Not available)
SoftwareM332x seriesM382x seriesM402x series
SPL printer driver●●●
PCL printer driver●●
(M382xND/M382xDW only)
●
PS printer driver
a
●●
(M382xND/M382xDW only)
●
XPS printer driver
a
●●●
Samsung Easy Printer ManagerDevice Settings●●●
Samsung Printer Status●●●
Direct Printing Utility
a
●●●
Samsung AnyWeb Print
a
●●●
SyncThru™ Web Service●●
(M382xND/M382xDW only)
●
SyncThru Admin Web Service●●
(M382xND/M382xDW only)
●
Easy Eco Driver●●●
Easy Capture Manager●●●
a.Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether
your computer’s OS support the software.
Features by models
Variety feature
(●: Included, ○: optional, Blank: Not available)
FeaturesM332x seriesM382x seriesM402x series
Hi-Speed USB 2.0●●●
IEEE 1284B parallel connector
a
○○○
Network Interface Ethernet 10/100 Base TX wired
LAN
●●
(M382xND/M382xDW only)
Network Interface Ethernet 10/100/1000 Base TX
wired LAN
●
Network Interface 802.11b/g/n wireless LAN
b
●
(M382xDW only)
Eco printing●●●
Duplex (2-sided) printing●●●
USB memory interface
Memory module
○
(M382xND/M382xDW only)
○
Optional tray (Tray2)
○○
(M382xND/M382xDW only)
○
AirPrint●●●
Google Cloud Print™●●●
a.If you use the parallel port, you cannot use the USB cable.
b.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer
where you bought your machine.
Useful to know
The machine does not print.
•Open the print queue list and remove the document from
the list (see "Canceling a print job" on page 47).
•Remove the driver and install it again (see "Installing the
driver locally" on page 25).
•Select your machine as your default machine in your
Windows (see "Setting your machine as a default machine"
on page 192).
Where can I purchase accessories or supplies?
•Inquire at a Samsung distributor or your retailer.
•Visit www.samsung.com/supplies. Select your country/
region to view product service information.
The status LED flashes or remains constantly
on.
•Turn the product off and on again.
•Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status
LED" on page 92).
A paper jam has occurred.
•Open and close the door (see "Front view" on page 20).
•Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 80).
Printouts are blurry.
•The toner level might be low or uneven. Shake the toner
cartridge (see "Redistributing toner" on page 60).
•Try a different print resolution setting (see "Opening
printing preferences" on page 47).
•Replace the toner cartridge (see "Replacing the toner
cartridge" on page 62).
Where can I download the machine’s driver?
•You can get help, support application, machine drivers,
manuals, and order information from the Samsung
website, www.samsung.com > find your product >
Support or Downloads.
12
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
•Read the safety information before using the machine.
•If you have a problem using the machine, refer to the troubleshooting
chapter.
•Terms used in this user’s guide are explained in the glossary chapter.
•All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
•The screenshots in this user’s guide may differ from your machine
depending on the machine’s firmware/driver version.
•The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
•Document is synonymous with original.
•Paper is synonymous with media, or print media.
•Machine refers to printer or MFP.
2
General icons
IconTextDescription
Caution
Gives users information to protect the machine from
possible mechanical damage or malfunction.
Note
Provides additional information or detailed
specification of the machine function and feature.
13
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning
Hazards or unsafe practices that may result in severe
personal injury or death.
Caution
Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
•If the machine gets overheated, it releases smoke, makes
strange noises, or generates an odd odor, immediately turn off
the power switch and unplug the machine.
•The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.
Safety information
14
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be care when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.
Safety information
15
1. Introduction
6
Installation / Moving
Warning
Caution
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Before moving the machine, turn the power off and disconnect all
cords. The information below are only suggestions based on the
units weight.
If you have a medical condition that prevents you from lifting, do
not lift the machine. Ask for help, and always use the appropriate
amount of people to lift the device safety.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.
Safety information
16
1. Introduction
7
Maintenance / Checking
Caution
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWG
a
or larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
a.AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
Safety information
17
1. Introduction
8
Supply usage
Caution
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.
•Do not remove any covers or guards that are fastened with
screws.
•Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
•The machine should only be repaired by a Samsung service
technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.
For supplies that contain toner dust (toner cartridge, waste toner
bottle, imaging unit, etc.) follow the instructions below.
•When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
•Do not wash the supplies.
•For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does
not cover damages caused by a user's carelessness.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
Safety information
18
1. Introduction
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
19
1. Introduction
Machine overview
9
Components
Power cordQuick installation guide
Machine
Software CD
a
a.The software CD contains the print drivers, user’s guide, and software applications.
Misc. accessories
b
b.Miscellaneous accessories included with your machine may vary by country of purchase and specific model.
Machine overview
20
1. Introduction
10
Front view
•This illustration may differ from your machine depending on your model. There are various types of machine.
•Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).
1
Control panel
5
Tray 2
a
a.Optional. Not available for M382xD.
9
Paper width guides on a multi-purpose tray
13
Imaging unit
c
2Control board cover6Tray 110Paper width guides on a manual feeder 14Output support
3
Front cover
7Multi-purpose (or manual feeder)
tray
11
Toner cartridge
b
b.M3320/M3820/M4020 series only.
4
Paper level indicator
8
Output tray
12
Toner cartridge
c
c.M3325/M3825/M4025 series only.
12
13
14
9
8
1
2
3
7
6
5
4
11
10
Machine overview
21
1. Introduction
11
Rear view
•This illustration may differ from your machine depending on your model. There are various types of machine.
•Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8).
1
Network port
a
a.Not available for M382xD.
4
Power-switch
7
Rear cover
2USB port5Power receptacle
35V output port for IEEE 1284B parallel
connector
b
b.To use the optional IEEE 1284B parallel connector, plug it to the USB port and the 5V output port.
6
Duplex unit
1
2
3
4
5
7
6
OUTPUT
5V
22
1. Introduction
Control panel overview
•This control panel may differ from your machine depending on its model.
There are various types of control panels.
•Some features and optional goods may not be available depending on
model or country (see "Features by models" on page 8).
12
M332xND/M382xD
1
Toner LED
Shows the status of the toner (see "Understanding
the status LED" on page 92).
1
2
3
4
5
6
2Eco
Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 49).
3
Info
sheet
Prints a demo page and network configuration
a
page
by pressing this button.
4Cancel
Stops current operation.
5Power
You can turn the power on and off with this button.
Or wake up from the power save mode.
6
Status
LED
Indicates the status of your machine (see
"Understanding the status LED" on page 92).
a.M332xND only.
Control panel overview
23
1. Introduction
13
M382xND/M382xDW/M402xND
1
Display screen
Shows the current status and prompts during an
operation.
1
5
6
7
9
8
2
11
10
3
4
2Menu
Enters menu mode and scrolls through the available
menus (see "Accessing the menu" on page 30).
3Arrow
Navigates available values by moving to the next or
previous options.
4
Numeric keypadUse the keypad to enter numbers and characters (see
"Keypad letters and numbers" on page 191).
5Eco
Turn on the Eco mode to reduce toner consumption
and paper usage (see "Eco printing" on page 49).
6
Info
sheet
Prints a demo page and network configuration
a
page
by pressing this button.
WPS
b
Configures the wireless network connection easily
without a computer (see "Using the WPS button" on
page 148).
7
Status
LED
Indicates the status of your machine (see
"Understanding the status LED" on page 92).
8Power
You can turn the power on and off with this button.
Or wake up from the power save mode.
9Cancel
Stops current operation.
10Back
Sends you back to the upper menu level.
11OKConfirms the selection on the screen.
a.M382xND/M402xND only.
b.M382xDW only.
24
1. Introduction
Turning on the machine
1
Connect the machine to the electricity supply first.
2
Turn the switch on.
If you want to turn the power off, press the (Power/Wakeup) button.
1
2
2
25
1. Introduction
Installing the driver locally
A locally connected machine is a machine directly attached to your computer
using the cable. If your machine is attached to a network, skip the following
steps below and go on to installing a network connected machine’s driver (see
"Installing driver over the network" on page 133).
•If you are a Mac, Linux, or UNIX operating systems user, refer to the
"Installation for Mac" on page 124, "Installation for Linux" on page 126, or
"Installing the UNIX printer driver package" on page 139.
•The installation window in this User’s Guide may differ depending on the
machine and interface in use.
•Only use a USB cable no longer than 3 meters (118 inches).
Installing the driver locally
26
1. Introduction
14
Windows
1
Make sure that the machine is connected to your computer and
powered on.
2
Insert the supplied software CD into your CD-ROM drive.
If the installation window does not appear, click Start > All programs >
Accessories > Run.
X:\Setup.exe replacing “X” with the letter, which represents your CD-
ROM drive and click OK.
•For Windows 8,
If the installation window does not appear, from Charms, select
Search > Apps and search for Run. Type in X:\Setup.exe, replacing
“X” with the letter that represents your CD-ROM drive and click OK.
If “Tap to choose what happens with this disc.” pop-up window
appears, click the window and select Run Setup.exe.
3
Read and check The software End User License Agreement and Using
Enhanced Features and Participating in Printer Usage Information
Collection Program (optional). Then, click Next.
4
Follow the instructions in the installation window.
You can select the software applications in the Select Software to Install
window.
Installing the driver locally
27
1. Introduction
From the Windows 8 Start Screen
•Samsung Printer Experience app can only be used in the Start screen
when V4 driver is installed. The V4 driver is automatically downloaded
from the Windows Update if your computer is connected to the Internet.
If not, you can manually download the V4 driver from Samsung website,
www.samsung.com > find your product > Support or downloads.
•You can download Samsung Printer Experience app from the Windows
Store. You need have a Microsoft account to use the Windows Store.
1 From Charms, select Search.
2 Click Store.
3 Search and click Samsung Printer Experience.
4 Click Install.
•If you install the driver using the supplied software CD, V4 driver is not
installed. If you want to use the V4 driver in the Desktop screen, you can
download from the Samsung website, www.samsung.com >find your
product > Support or downloads.
•If you want to install Samsung’s printer management tools, you need to
install them using the supplied software CD.
1
Make sure that your computer is connected to the Internet and powered
on.
2
Make sure that the machine is powered on.
3
Connect the computer and the machine with a USB cable.
The driver is automatically installed from the Windows Update.
28
1. Introduction
Reinstalling the driver
If the printer driver does not work properly, follow the steps below to reinstall
the driver.
15
Windows
1
Make sure that the machine is connected to your computer and
powered on.
2
From the Start menu, select Programs or All Programs > Samsung
Printers > Uninstall Samsung Printer Software.
•For Windows 8,
1 From Charms, select Search > Apps.
2 Search and click Control Panel.
3 Click Programs and Features.
4 Right-click the driver you want to uninstall and select Uninstall.
3
Follow the instructions in the installation window.
4
Insert the software CD into your CD-ROM drive and install the driver
again (see "Installing the driver locally" on page 25).
From the Windows 8 Start Screen
1
Make sure that the machine is connected to your computer and
powered on.
2
Click on the Uninstall Samsung Printer Software tile in the Start
screen.
3
Follow the instructions in the window.
•If you cannot find a Samsung Printer Software tile, unintstall from the
desktop screen mode.
•If you want to uninstall Samsung’s printer management tools, from the
Start screen, right-click the app > Uninstall > right-click the program
you want to delete >Uninstall and follow the instruction in the window.
2.Menu Overview and
Basic Setup
This chapter provides information about the overall menu structure and the basic setup options.
•Menu overview30
•Machine’s basic settings33
•Media and tray35
•Basic printing46
30
2. Menu Overview and Basic Setup
Menu overview
The control panel provides access to various menus to set up the machine or use the machine’s functions.
•For models that do not have the display screen on the control panel, this feature is not applicable.
•Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
•Some menu names may differ from your machine depending on its options or the models.
•The menus are described in the Advanced Guide (see "Useful Setting Menus" on page 176).
1
Accessing the menu
1
Press (Menu) button on the control panel.
2
Press the arrows until the needed menu item appears and press OK.
3
If the setting item has sub menus, repeat step 2.
4
Press OK to save the selection.
5
Press (Cancel) to return to the ready mode.
Menu overview
31
2. Menu Overview and Basic Setup
InformationLayoutPaperGraphicSystem Setup
Menu Map
Configuration
Demo Page
Supplies Info.
Usage Counter
Account
a
PCL Font
PS Font
EPSON Font
KSC5843 Font
b
KSC5895 Font
b
KSSM Font
b
a.This is used only available when Job Accounting is enabled from the SyncThru™ Web Admin Service.
b.This option may not be available depending on your country.
Orientation
Portrait
Landscape
Margin
Common Margin
MP Tray
<Tray X>
Emulation Mar.
Duplex
Off
Long Edge
Short Edge
Copies
MP Tray
Paper Size
Paper Type
Tray <x>
Paper Size
Paper Type
Paper Source
Tray 1
Tray 2
c
MP Tray
Auto
c.This option only appears when an optional tray is installed.
Resolution
Standard
High Resol.
Clear Text
Off
Minimum
Normal
Maximum
Auto CR
Date & Time
d
Clock Mode
d
Language
Default Paper
A4
Letter
Power Save
Wakeup Event
Job Timeout
Altitude Adj.
Normal
High 1
High 2
High 3
High 4
d.M382xDWonly.
Auto Continue
Auto Tray Swi.
Paper Substit.
Tray Protect.
SkipBlankPages
Maintenance
CLR Empty Msg.
e
Supplies Life
Image Mgr.
TonerLow Alert
ImgU.Low Alert
f
RAM Disk
Toner Save
Eco Settings
Auto Power Off
e.This option only appears when small amount of toner is left in the cartridge.
f.M3325/M3825/M4025 series only.
Menu overview
32
2. Menu Overview and Basic Setup
EmulationNetwork
Job Management
a
a.This option is available when the optional memory installed or RAM Disk is checked.
Emulation Type
Setup
TCP/IP (IPv4)
DHCP
BOOTP
Static
TCP/IP (IPv6)
IPv6 Protocol
DHCPv6 Config
Ethernet
Ethernet Port
Ethernet Speed
802.1x
Wi-Fi
b
Wi-Fi On/Off
Wi-Fi Settings
WPS
Wi-Fi Direct
Wi-Fi Signal
CLR Wi-Fi Set.
b.M382xDW only.
Protocol Mgr.
HTTP
WINS
SNMPv1/v2
UPnP(SSDP)
mDNS
SetIP
SLP
Network Conf.
Clear Setting
Active Job
Secured Job
Stored Job
Print
Delete
Filing Policy
Change Name
Overwrite
33
2. Menu Overview and Basic Setup
Machine’s basic settings
•For models that do not have the display screen on the control panel, set
the machine’s settings by using the Device Settings in Samsung Easy
Printer Managerprogram
-For Windows and Mac users, you set from Samsung Easy Printer
Manager > (Switch to advanced mode) > Device Settings,
see "Device Settings" on page 221.
After installation is complete, you may want to set the machine's default
settings.
To change the machine’s default settings, follow these steps:
It may be necessary to press OK to navigate to lower-level menus for some
models.
1
Select (Menu) button on the control panel.
2
Press System Setup.
3
Select the option you want, then press OK.
•Language: Change the language that is displayed on the control
panel.
•Date & Time: You can set the time and date. They are printed on
reports. If, however, they are not correct, you need to change it for
the correct time being.
Enter the correct time and date using arrows or numeric keypad (see
"Keypad letters and numbers" on page 191).
•Month = 01 to 12
•Day = 01 to 31
•Year = requires four digits
•Hour = 01 to 12
•Minute = 00 to 59
•Clock Mode: You can set your machine to display the current time
using either a 12 hours or 24 hours format.
•Power Save: When you are not using the machine for a while, use
this feature to save power.
•When you press the power button or start printing, the product will wake
up from the power saving mode.
•When you press any button except power button, the machine wake up
from the power save mode. Press (Menu) > System Setup >
Wakeup Event>On on the control panel.
•Altitude Adj.: Print quality is affected by atmospheric pressure,
which atmospheric pressure is determined by the height of the
machine above sea level. Before you set the altitude value,
determine the altitude where you are(see "Altitude adjustment" on
page 190).
Machine’s basic settings
34
2. Menu Overview and Basic Setup
4
Select the option you want, then press OK.
5
Press OK to save the selection.
6
Press (Cancel) to return to ready mode.
Refer to below links to set other settings useful for using the machine.
•See "Setting the paper size and type" on page 44.
•See "Keypad letters and numbers" on page 191.
35
2. Menu Overview and Basic Setup
Media and tray
This chapter provides information on how to load print media into your
machine.
•Using print media that does not meet these specifications may cause
problems or require repairs. Such repairs are not covered by Samsung’s
warranty or service agreements.
•Make sure not to use the inkjet photo paper with this machine. It could
cause damage to the machine.
•Using inflammable print media can cause a fire.
•Use designated print media(see "Print media specifications" on page
103).
•Make sure not to use the inkjet photo paper with this machine. It could
cause damage to the machine.
The use of inflammable media or foreign materials left in the printer may
lead to overheating of the unit and, in rare cases may cause a fire.
2
Tray overview
If you do not adjust the guide, it may cause paper registration, image skew,
or jamming of the paper.
To change the size, you need to adjust the paper guides.
1 Tray extension guide
2 Paper length guide
3 Paper width guide
3
2
1
Media and tray
36
2. Menu Overview and Basic Setup
The duplex unit is preset to Letter/LGL or A4 size, depending on your country. To
change the paper size, adjust the guides as shown below.
Paper quantity indicator shows the amount of paper in the tray.
1 Full
2 Empty
3
Loading paper in the tray
Illustrations on this user’s guide may differ from your machine depending
on its options or models. Check your machine type (see "Front view" on
page 20).
A4
21
Media and tray
37
2. Menu Overview and Basic Setup
Tray 1 / optional tray
1
Pull out the paper tray.
2
Squeeze and the paper width guide and paper length lever to locate
them in the correct paper size slot marked at the bottom of the tray to
adjust to the size (see "Tray overview" on page 35).
3
Flex or fan the edge of the paper stack to separate the pages before
loading papers.
4
After inserting paper into the tray, squeeze the paper width guides and
paper length guide.
2
1
3
1
2
Media and tray
38
2. Menu Overview and Basic Setup
•Do not push the paper width guide too far causing the media to warp.
•If you do not adjust the paper width guide, it may cause paper jams.
•Do not use a paper with a leading-edge curl, it may cause a paper jam or
the paper can be wrinkled.
5
Insert the tray back into the machine.
6
When you print a document, set the paper type and size for the tray (see
"Setting the paper size and type" on page 44).
Multi-purpose (or Manual feeder) tray
Illustrations on this user’s guide may differ from your machine depending
on its options or models. Check your machine type (see "Front view" on
page 20).
The Multi-purpose (or Manual feeder) tray can hold special sizes and types of
print material, such as postcards, note cards, and envelopes (see "Print media
specifications" on page 103).
Tips on using the Multi-purpose (or Manual feeder) tray
•Load only one type, size and weight of print media at a time in the Multi-
purpose (or Manual feeder) tray.
•To prevent paper jams, do not add paper while printing when there is still
paper in the Multi-purpose (or Manual feeder) tray. This also applies to other
types of print media.
•Always load the specified print media only to avoid paper jams and print
quality problems (see "Print media specifications" on page 103).
•Flatten any curl on postcards, envelopes, and labels before loading them
into the Multi-purpose (or Manual feeder) tray.
Media and tray
39
2. Menu Overview and Basic Setup
1
Pull out the paper tray for manual feeding.
Or
Press the push-release of Multi-purpose (or Manual feeder) tray to open.
•M332xND/M382xD series
•M382xND/M382xDW/M402xND series
2
Load the paper.
3
Squeeze the Multi-purpose (or Manual feeder) tray paper width guides
and adjust them to the width of the paper. Do not force them too much,
or the paper will bent resulting in a paper jam or skew.
•When printing the special media, you must follow the loading guideline
(See "Printing on special media" on page 40).
•When papers overlap when printing using Multi-purpose (or Manual
feeder) tray, open tray 1 and remove overlapping papers then try
printing again.
2
1
Media and tray
40
2. Menu Overview and Basic Setup
4
When you print a document, set the paper type and size for the Multi-
purpose (or Manual feeder) tray(see "Setting the paper size and type" on
page 44).
4
Printing on special media
The table below shows the special media usable in tray.
The paper setting in the machine and driver should match to print without a
paper mismatch error.
To change the paper setting set in the machine, from the Samsung Easy Printer
Managerselect (Switch to advanced mode) > Device Settings.
Or if your machine supports a display screen, you can set it using the (Menu)
button on the control panel.
Then, set the paper type from the Printing preferences window > Paper tab >
Paper Type (see "Opening printing preferences" on page 47).
•When using special media, we recommend you feed one sheet at a time
(see "Print media specifications" on page 103).
•Illustrations on this user’s guide may differ from your machine
depending on its options or models. Check your machine type (see
"Front view" on page 20).
To see for paper weights for each sheet, refer to "Print media specifications" on
page 103.
TypesTray 1
Optional tray
a
a.This is feature is availiable when you install and optional tray (see "Variety feature" on page
10).
Multi-purpose (or
manual feeder) tray
Plain●●●
Thick ●●●
Thicker ●
Thin ●●●
Bond●●●
Color ●
CardStock●●●
Labels●
Transparency●
Envelope●
Preprinted ●
Cotton●
Recycled●●●
Archive●●●
Media and tray
41
2. Menu Overview and Basic Setup
(●: Supported, Blank: Not supported)
Envelope
Printing successfully on envelopes depends upon the quality of the envelopes.
To print an envelope, place it as shown in the following figure.
•When selecting envelopes, consider the following factors:
-Weight: should not exceed 90 g/m
2
otherwise; jams may occur.
-Construction: should lie flat with less than 6 mm curl and should not
contain air.
-Condition: should not be wrinkled, nicked, nor damaged.
-Temperature: should resist the heat and pressure of the machine
during operation.
•Use only well-constructed envelopes with sharp and well-creased folds.
•Do not use stamped envelopes.
•Do not use envelopes with clasps, snaps, windows, coated lining, self-
adhesive seals, or other synthetic materials.
•Do not use damaged or poorly made envelopes.
•Be sure the seam at both ends of the envelope extends all the way to the
corner of the envelope.
1 Acceptable
2 Unacceptable
•Envelopes with a peel-off adhesive strip or with more than one flap that
folds over to seal must use adhesives compatible with the machine’s fusing
temperature for 0.1 second about 170°C (338 °F). The extra flaps and strips
might cause wrinkling, creasing, or jams, and may even damage the fuser.
•For the best print quality, position margins no closer than 15 mm from the
edges of the envelope.
•Avoid printing over the area where the envelope’s seams meet.
Media and tray
42
2. Menu Overview and Basic Setup
Transparency
To avoid damaging the machine, use only transparencies designed for use in
laser printers.
•Must withstand the machine’s fusing temperature.
•Place them on a flat surface after removing them from the machine.
•Do not leave unused transparencies in the paper tray for long. Dust and dirt
may accumulate on them, resulting in spotty printing.
•To avoid smudging caused by fingerprints, handle them carefully.
•To avoid fading, do not expose printed transparencies to prolonged
sunlight.
•Ensure that transparencies are not wrinkled, curled, or have any torn edges.
•Do not use transparencies that separate from the backing sheet.
•To prevent transparencies from sticking to each other, do not let the printed
sheets stack up as they are being printed out.
Labels
To avoid damaging the machine, use only labels designed for use in laser
printers.
•When selecting labels, consider the following factors:
-Adhesives: Should be stable at your machine’s fusing temperature
about 170°C (338°F).
-Arrangement: Only use labels with no exposed backing between them.
Labels can peel off sheets that have spaces between the labels, causing
serious jams.
-Curl: Must lie flat with no more than 13 mm of curl in any direction.
-Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
•Make sure that there is no exposed adhesive material between labels.
Exposed areas can cause labels to peel off during printing, which can cause
paper jams. Exposed adhesive can also cause damage to machine
components.
Media and tray
43
2. Menu Overview and Basic Setup
•Do not run a sheet of labels through the machine more than once. The
adhesive backing is designed for only a single pass through the machine.
•Do not use labels that are separating from the backing sheet or are wrinkled,
bubbled, or otherwise damaged.
Card stock/ Custom-sized paper
•In the software application, set the margins to at least 6.4 mm (0.25 inches)
away from the edges of the material.
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an
uncurled edge at the front. If you experience problems with paper feeding, turn
the paper around. Note that print quality is not guaranteed.
•Must be printed with heat-resistant ink that will not melt, vaporize, or
release hazardous emissions when subjected to the machine’s fusing
temperature for 0.1 second (about 170°C (338°F)).
•Preprinted paper ink must be non-flammable and should not adversely
affect machine rollers.
•Before you load preprinted paper, verify that the ink on the paper is dry.
During the fusing process, wet ink can come off preprinted paper, reducing
print quality.
Media and tray
44
2. Menu Overview and Basic Setup
Glossy Photo
•Recommended media: Glossy paper (Letter) for this machine by HP
Brochure Paper (Product: Q6611A) only.
•Recommended media: Glossy paper (A4) for this machine by HP Superior
Paper 160 glossy (Product: Q6616A).
5
Setting the paper size and type
After loading paper in the paper tray, set the paper size and type using the
control panel buttons.
The paper setting in the machine and driver should match to print without a
paper mismatch error.
To change the paper setting set in the machine, from the Samsung Easy Printer
Managerselect (Switch to advanced mode) > Device Settings.
Or if your machine supports a display screen, you can set it using the (Menu)
button on the control panel.
Then, set the paper type from the Printing preferences window > Paper tab >
Paper Type (see "Opening printing preferences" on page 47).
It may be necessary to press OK to navigate to lower-level menus for some
models.
1
Select (Menu) button on the control panel.
2
Press Paper and select the tray you want.
3
Press Paper Size or Paper Type.
4
Select the option you want.
5
Press OK to save the selection.
6
Press (Cancel) to return to ready mode.
If you want to use special-sized paper such as billing paper, select the Paper
tab > Size > Edit... and set CustomPaper Size Settings in the Printing
Preferences (see "Opening printing preferences" on page 47).
Media and tray
45
2. Menu Overview and Basic Setup
6
Using the output support
The surface of the output tray may become hot if you print a large number
of pages at once. Make sure that you do not touch the surface, and do not
allow children near it.
The printed pages stack on the output support, and the output support will help
the printed pages to align. Unfold the output support.
•Illustrations on this user’s guide may differ from your machine
depending on its options or models. Check your machine type (see
"Front view" on page 20).
•If more than 50 pages (one-sided) of Legal paper is stacked in the output
tray, paper can be mis-aligned or paper jams can occur. Do not let paper
to stack up in the output tray.
•When printing on thick paper, paper may not properly align on the
output support. Close the output support or turn the paper over in the
tray before printing .
46
2. Menu Overview and Basic Setup
Basic printing
For special printing features, refer to the Advanced Guide (see "Using
advanced print features" on page 193).
7
Printing
•If you are a Mac, Linux, or Unix operating systems user, refer to the
Advanced Guide (see "Mac printing" on page 202, "Linux printing" on
page 204, or "Unix printing" on page 206).
•For Winodws 8 user, see "Basic printing" on page 225.
The following Printing Preferences window is for Notepad in Windows 7.
1
Open the document you want to print.
2
Select Print from the File menu.
3
Select your machine from the Select Printer list.
4
The basic print settings including the number of copies and print range
are selected within the Print window.
To take advantage of the advanced printing features, click Properties or
Preferences from the Print window (see "Opening printing preferences" on
page 47).
5
To start the print job, click OK or Print in the Print window.
Basic printing
47
2. Menu Overview and Basic Setup
8
Canceling a print job
If the print job is waiting in the print queue or print spooler, cancel the job as
follows:
•You can access this window by simply double-clicking the machine icon
() in the Windows task bar.
•You can also cancel the current job by pressing (Cancel) on the control
panel.
9
Opening printing preferences
•The Printing Preferences window that appears in this user’s guide may
differ depending on the machine in use.
•When you select an option in Printing Preferences, you may see a
warning mark or . An mark means you can select that certain
option but it is not recommended, and an mark means you cannot
select that option due to the machine’s setting or environment.
•For Windows 8 user, see "Opening more settings" on page 226.
1
Open the document you want to print.
2
Select Print from the file menu. The Print window appears.
3
Select your machine from the Select Printer.
4
Click Properties or Preferences.
The screenshot may differ depending on model.
Basic printing
48
2. Menu Overview and Basic Setup
•You can apply Eco features to save paper and toner before printing (see
"Easy Eco Driver" on page 214).
•You can check the machine’s current status pressing the Printer Status
button (see "Using Samsung Printer Status" on page 222).
Using a favorite setting
The Favorites option, which is visible on each preferences tab except for the
Samsung tab, allows you to save the current preferences for future use.
To save a Favorites item, follow these steps:
1
Change the settings as needed on each tab.
2
Enter a name for the item in the Favorites input box.
3
Click Save.
4
Enter name and description, and then select the desired icon.
5
Click OK. When you save Favorites, all current driver settings are saved.
To use a saved setting, select it in the Favorites tab. The machine is now set
to print according to the settings you have selected.
To delete saved settings, select it in the Favorites tab and click Delete.
10
Using help
Click the option you want to know on the Printing Preferences window and
press F1 on your keyboard.
Basic printing
49
2. Menu Overview and Basic Setup
11
Eco printing
The Eco function reduces toner consumption and paper usage. The Eco
function allows you to save print resources and lead you to eco-friendly printing.
If you press the Eco button from the control panel, Eco mode is enabled. The
default setting of Eco mode is double-sided printing (long edge), multiple pages
per side (2-up), skip blank pages, and toner save. Some features may not be
available depending on the model.
•Double-sided printing (long edge) feature is only available for duplex
models (see "Variety feature" on page 10).
•Depending on the printer driver you use, Skip blank pages may not work
properly. If Skip blank pages feature does not work properly, set the
feature from the Easy Eco Driver (see "Easy Eco Driver" on page 214).
Setting Eco mode on the control panel
•For models that do not have the display screen on the control panel, this
feature is not applicable.
•It may be necessary to press OK to navigate to lower-level menus for
some models.
1
Select (Menu) > System Setup > Eco Setup on the control panel.
2
Select the option you want and press OK.
•Default Mode: Select this to turn on or off the eco mode.
-Off: Set the eco mode off.
-On: Set the eco mode on.
If you set the eco mode on with a password from the SyncThru™ Web
Service (Settings tab > Machine Settings > System > Eco Settings) or
Samsung Easy Printer Manager (Device Settings > Eco), the On force
message appears. You have to enter the password to change the eco mode
status.
•Change Temp.: Follow the settings from Syncthru™ Web Service or
Samsung Easy Printer Manager. Before you select this item, you
must set the eco function in SyncThru™ Web Service (Settings tab >
Machine Settings > System > Eco Settings) or Samsung Easy
Printer Manager (Device Settings > Eco).
-Default Eco: The machine is set to Default Eco mode.
-Custom Eco: Change any necessary values.
3
Press OK to save the selection.
Basic printing
50
2. Menu Overview and Basic Setup
Setting eco mode on the driver
To take advantage of the advanced printing features, click Properties or
Preferences from the Print window (see "Opening printing preferences" on
page 47).
Open the Eco tab to set Eco mode. When you see the eco image (), that
means the eco mode is currently enabled.
Eco options
•Printer Default: Follows the settings from the machine's control panel.
•None: Disables Eco mode.
•Eco Printing: Enables eco mode. Activate the various Eco items you want to
use.
•Password: If the administrator fixed to enable the Eco mode, you have to
enter the password to change the status.
Password button: You can set from SyncThru™ Web Service (Settings tab >
Machine Settings > System > Eco Settings) or Samsung Easy Printer
Manager (Device Settings > Eco), the password button is activated. To
change the print settings, click on this button, enter the password or need
to contact the administrator.
Result simulator
Result Simulator shows the results of reduced emission of carbon dioxide, used
electricity, and the amount of saved paper in accordance with the settings you
selected.
•The results are calculated on the basis that the total number of printed
paper is one hundred without a blank page when the Eco mode is disabled.
•Refers to the calculation coefficient about CO2, energy, and paper from IEA,
the index of Ministry of Internal Affairs and Communication of Japan and
www.remanufacturing.org.uk. Each model has a different index.
•The power consumption in printing mode refers to the average printing
power consumption of this machine.
•The actual amount displayed is only an estimate as the actual amount may
differ depending on the operating system used, computing performance,
application software, connection method, media type [thickness], media
size, job complexity, etc.
Basic printing
51
2. Menu Overview and Basic Setup
12
Secure printing
•This feature is not supported for M332xND/M382xD.
•Some menus may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
•You might not be able to print a complex document using the RAM disk.
Install an optional memory to print a complex document.
When you use a printing device in an office, school or other public place, you can
protect your personal documents or confidential information by using the
secure printing feature.
Starting secure printing from the SyncThru™ Web
Service
1
Access a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address of your printer (http://xxx.xxx.xxx.xxx) in
the address field and press the Enter key or click Go.
2
Click Login on the upper right of SyncThru™ Web Service website.
3
Settings > Machine Settings > System > Ram Disk.
4
Enable Ram Disk.
This features may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
Printing secure documents from the control panel
1
Select (Menu) > Job Management > Stored Job on the printer’s
control panel.
2
Select the document to print.
3
Enter the password that you set from the printer driver.
4
Print or delete the document.
3.Maintenance
This chapter provides information about purchasing supplies, accessories and maintenance parts available for your
machine.
•Ordering supplies and accessories53
•Available consumables54
•Available accessories56
•Available maintenance parts57
•Storing the toner cartridge58
•Redistributing toner60
•Replacing the toner cartridge62
•Replacing the imaging unit65
•Installing accessories67
•Monitoring the supplies life71
•Setting the toner/imaging unit low alert72
•Cleaning the machine73
•Tips for moving & storing your machine77
53
3. Maintenance
Ordering supplies and accessories
Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts (see
"Available consumables" on page 54,"Available accessories" on page 56,"Available maintenance parts" on page 57).
To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.
54
3. Maintenance
Available consumables
When supplies reach the end of their life spans, you can order the followings of consumables for your machine:
Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.
When purchasing new toner cartridges or other consumables, these must be purchased in the same country as the machine you are using. Otherwise, new toner
cartridges or other consumables will be incompatible with your machine due to different configurations of toner cartridges and other consumables according to the
specific country conditions.
Type
Average yield
a
a.Declared yield value in accordance with ISO/IEC 19752.
Samsung does not recommend using non-genuine Samsung toner
cartridge such as refilled or remanufactured toner. Samsung cannot
guarantee non-genuine Samsung toner cartridge's quality. Service or repair
required as a result of using non-genuine Samsung toner cartridges will not
be covered under the machine’s warranty.
56
3. Maintenance
Available accessories
You can purchase and install accessories to enhance your machine’s performance and capacity.
Some features and optional goods may not be available depending on models or countries (see "Features by models" on page 8).
AccessoryFunctionPart name
Memory module
a
a.Not available for M332xND/382xD
Extends your machine’s memory capacity.ML-MEM370: 512 MB
Optional tray
b
b.Not available for M382xD
If you are experiencing frequent paper supply problems, you can attach an additional 520
c
sheet tray.
c.Plain paper 80 g/m
2
(20 lb bond).
•SL-SCF3800
d
•SL-SCF3805
e
d.For M3320ND/M3820ND/M3820DW/M4020ND.
e.For M3325ND/M3825ND/M3825DW/M4025ND.
IEEE 1284B parallel
Connector
f
f.To use the optional IEEE 1284B parallel connector, plug it to the UBS port and the 5V output port.
Allows you to use various interface.
•When installing the printer driver with an IEEE1284B parallel connector, the machine might not
be found and after installing the printer driver, only basic printing features are available.
•If you want to check the machine's status or set the settings, connect the machine to a
computer with a USB cable or a network.
•If you use the IEEE 1284B parallel connector, you can not use the USB cable.
ML-PAR100
57
3. Maintenance
Available maintenance parts
To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service
provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its
“Average yield”.
Maintenance parts are replaced at specific intervals to avoid print quality and paper feed problems resulting from worn parts, see table below. The purpose of which
is to maintain your machine in top working condition. The maintenance parts below should be replaced when the life span of each item has been met.
Parts
Average yield
a
a.It will be affected by the operating system used, computing performance, application software, connecting method, media, media size and job complexity.
Tray 1 rollerApprox. 90,000 pages
Tray 1 retard rollerApprox. 60,000 pages
Tray 2 rollerApprox. 200,000 pages
Tray 2 retard rollerApprox. 100,000 pages
MP rollerApprox. 100,000 pages
MP retard rollerApprox. 80,000 pages
Transfer rollerApprox. 100,000 pages
Fuser unitApprox. 90,000 pages
58
3. Maintenance
Storing the toner cartridge
Toner cartridges contain components that are sensitive to light, temperature
and humidity. Samsung suggests users follow these recommendations to
ensure optimal performance, highest quality, and longest life from your new
Samsung toner cartridge.
Store this cartridge in the same environment in which the printer will be used.
This should be in controlled temperature and humidity conditions. The toner
cartridge should remain in its original and unopened package until installation
– if original packaging is not available, cover the top opening of the cartridge
with paper and store in a dark cabinet.
Opening the cartridge package prior to use dramatically shortens its useful shelf
and operating life. Do not store on the floor. If the toner cartridge is removed
from the printer, follow the instructions below to store the toner cartridge
properly.
•Store the cartridge inside the protective bag from the original package.
•Store lying flat (not standing on end) with the same side facing up as if it
were installed in the machine.
•Do not store consumables in any of the following conditions:
-Temperature greater than 40°C (104°F).
-Humidity range less than 20% or greater than 80%.
-An environment with extreme changes in humidity or temperature.
-Direct sunlight or room light.
-Dusty places.
-A car for a long period of time.
-An environment where corrosive gases are present.
-An environment with salty air.
1
Handling instructions
•Do not touch the surface of the photoconductive drum in the cartridge.
•Do not expose the cartridge to unnecessary vibrations or shock.
•Never manually rotate the drum, especially in the reverse direction; this can
cause internal damage and toner spillage.
2
Toner cartridge usage
Samsung Electronics does not recommend or approve the use of non-Samsung
brand toner cartridges in your printer including generic, store brand, refilled, or
remanufactured toner cartridges.
Samsung’s printer warranty does not cover damage to the machine caused
by the use of a refilled, remanufactured, or non-Samsung brand toner
cartridges.
Storing the toner cartridge
59
3. Maintenance
3
Estimated cartridge life
Estimated cartridge life (the life of the toner cartridge yield) depends on the
amount of toner that print jobs require. The actual print yield may vary
depending on the print density of the pages you print on, operating
environment, percentage of image area, printing interval, media type and/or
media size. For example, if you print a lot of graphics, the consumption of the
toner is higher and you may need to change the cartridge more often.
60
3. Maintenance
Redistributing toner
When the toner cartridge is near the end of its life:
•White streaks or light printing occurs and/or density variation side to side.
•The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display.
If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still
occur even after you have redistributed the toner. Replace the toner cartridge (see "Available consumables" on page 54).
Illustrations on this user’s guide may differ from your machine depending on its options or models.
•To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.
•Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
Redistributing toner
61
3. Maintenance
4
M3320/M3820/M4020 series
5
M3325/M3825/M4025 series
1
2
1
2
62
3. Maintenance
Replacing the toner cartridge
A toner cartridge has almost reached its estimated cartridge life:
•The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced.
•The computer’s Samsung Printing Status Program window appears on the computer telling you when the cartridge is empty (see "Using Samsung Printer Status"
on page 222).
•Shake the toner cartridge thoroughly, it will increase the initial print quality.
•Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).
•To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.
•Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
6
Toner cartridge
When a toner cartridge has reached the end of life, the machine will stop printing.
Replacing the toner cartridge
63
3. Maintenance
M3320 M3820 M4020 series
2
1
Replacing the toner cartridge
64
3. Maintenance
M3325 M3825 M4025 series
1
2
65
3. Maintenance
Replacing the imaging unit
When a imaging unit has reached the end of life, the machine will stop printing.
•Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
•If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
Replacing the imaging unit
66
3. Maintenance
7
Imaging unit
M3325/M3825/M4025 series
2
1
1
2
67
3. Maintenance
Installing accessories
8
Precautions
•Disconnect the power cord
Never remove the control board cover while the power is turned on.
To avoid the possibility of an electrical shock, always disconnect the power
cord when installing or removing ANY internal or external accessories.
•Discharge static electricity
The control board and internal accessories (network interface card or
memory module) are sensitive to static electricity. Before installing or
removing any internal accessories, discharge static electricity from your
body by touching something metal, such as the metal back plate on any
device plugged into a grounded power source. If you walk around before
finishing the installation, repeat this procedure to discharge any static
electricity again.
When installing accessories, the battery inside the machine is a service
component. Do not change it by yourself. There is a risk of an explosion if
battery is replaced by an incorrect type. Dispose used batteries according to
the instructions.
9
Setting Device Options
When you install the optional devices such as optional tray, memory, etc, this
machine automatically detects and sets the optional devices. If you cannot use
the optional devices you installed in this driver, you need to set the optional
devices in Device Options.
1
Click the Windows Start menu.
•For Windows 8, from the Charms, select Search > Settings.
2
For Windows XP/2003, select Printers and Faxes.
•For Windows 2008/Vista, select Control Panel > Hardware and
Sound > Printers.
•For Windows 7, select Control Panel > Hardware and Sound >
Devices and Printers.
•For Windows 8, search for Devices and Printers.
•For Windows Server 2008 R2, select Control Panel > Hardware >
Devices and Printers.
3
Right-click your machine.
4
For Windows XP/2003/2008/Vista, press Properties.
For Windows 7, Windows 8, and Windows Server 2008 R2, from context
menus, select the Printer properties.
Installing accessories
68
3. Maintenance
If Printer properties item has ▶ mark, you can select other printer drivers
connected with selected printer.
5
Select Device Options.
The Properties window may differ depending on the driver or operating
system you are using.
6
Select the appropriate option.
Some menus may not appear in the display depending on options or
models. if so, it is not applicable to your machine.
•Tray Options: Select the optional tray you installed. You can select
the tray.
•Storage Options: Select the optional memory you installed. If this
feature is checked, you can select the Print Mode.
•Printer Configuration: Select the printer language for the print job.
•Administrator Settings: You can select the Printer Status and EMF
Spooling.
•Admin Job Accounting: Allows you to associate user and account
identification information with each document you print.
-User permission: If you check this option, only users with user
permission can start a print job.
-Group permission: If you check this option, only groups with
group permission can start a print job.
If you want to encrypt job accounting password, check Job Accounting
Password Encryption.
•Custom Paper Size Settings: You can specify custom paper size.
7
Click OK until you exit the Properties or Printer properties window.
Installing accessories
69
3. Maintenance
10
Upgrading a memory module
Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine
Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.
The order information is provided for optional accessories (see "Available accessories" on page 56).
•After installing the optional memory, you can use the advanced printing features, such as proofing a job and specifying of printing a secure print job in the printer
properties window. You can control the active job queue and file policy in Job Management menu (see "Using optional device features" on page 208).
•Not supported for M332xND/M3825D.
1
2
2
1
Installing accessories
70
3. Maintenance
2
1
2
1
71
3. Maintenance
Monitoring the supplies life
If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if
necessary.
•For models that do not support the display screen: In ready mode, press and hold (Cancel) button for about 6 seconds, then release. A supplied Information
report prints out.
•It may be necessary to press OK to navigate to lower-level menus for some models.
1
Select (Menu) > System Setup > Maintenance > Supplies Life on the control panel.
2
Select the option you want and press OK.
3
Press (Cancel) to return to ready mode.
72
3. Maintenance
Setting the toner/imaging unit low alert
If the amount of toner in the cartridge is low, a message or LED informing the user to change the toner cartridge appears. You can set the option for whether or not
this message or LED appears.
For models that do not support the display screen on the control panel, you can set the machine’s settings by using the Device Settings in Samsung Easy Printer
Manager program.
•For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on
page 221.
1
Select (Menu) > System Setup > Maintenance > TonerLow Alert or ImgU.Low Alert on the control panel.
2
Select the option you want.
3
Press OK to save the selection.
73
3. Maintenance
Cleaning the machine
If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing
condition and use your machine longer.
•Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the
cabinet.
•If your machine or the surrounding area is contaminated with toner, we recommend you use a cloth or tissue dampened with water to clean it. If you use a vacuum
cleaner, toner blows in the air and might be harmful to you.
11
Cleaning the outside
Clean the machine cabinet with a soft, lint-free cloth. Dampen the cloth slightly with water, but be careful not to let any water drip onto or into the machine.
Cleaning the machine
74
3. Maintenance
12
Cleaning the inside
During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks
or smearing. Cleaning the inside of the machine clears and reduces these problems.
•To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.
•Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.
•Use a dry lint free cloth when cleaning the inside of the machine, be careful not to damage the transfer roller or any other inside parts. Do not use solvents such
as benzene or thinner. Printing quality problems can occur and cause damage to the machine.
•Use a dry lint-free cloth to clean the machine.
•Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before
cleaning the machine.
•Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).
Cleaning the machine
75
3. Maintenance
2
1
1
2
1
2
1
2
Cleaning the machine
76
3. Maintenance
13
Cleaning the pickup roller
•Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before
cleaning the machine.
•Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).
2
1
1
2
77
3. Maintenance
Tips for moving & storing your machine
•When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to
the machine or reduce print quality.
•When moving the machine, make sure at least two people are holding the machine securely.
4.Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
•Tips for avoiding paper jams79
•Clearing paper jams80
•Understanding the status LED92
•Understanding display messages95
This chapter gives helpful information for what to do if you encounter an error. If your machine
has a display screen, check the message on the display screen first to solve the error.
If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting
chapter in the Advanced Guide (see "Troubleshooting" on page 234).
If you cannot find a solution in the User's Guide or the problem persists, call for service.
79
4. Troubleshooting
Tips for avoiding paper jams
By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
•Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 35).
•Do not remove paper from the tray while your machine is printing.
•Flex, fan, and straighten paper before loading.
•Do not use creased, damp, or highly curled paper.
•Do not mix papers in a tray.
•Use only recommended print media (see "Print media specifications" on page 103).
80
4. Troubleshooting
Clearing paper jams
To avoid tearing the paper, pull the jammed paper out slowly and gently.
1
In tray 1
Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20).
Clearing paper jams
81
4. Troubleshooting
2
In optional tray
Clearing paper jams
82
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams
83
4. Troubleshooting
3
In the manual feeder/multi-purpose tray
M332xND/M382xD series
Clearing paper jams
84
4. Troubleshooting
M382xND/M382xDW/M402xND series
Clearing paper jams
85
4. Troubleshooting
4
Inside the machine
The fuser area is hot. Take care when removing paper from the machine.
Clearing paper jams
86
4. Troubleshooting
M3320/M3820/M4020 series
Clearing paper jams
87
4. Troubleshooting
M3325/M3825/M4025 series
1
2
2
1
Clearing paper jams
88
4. Troubleshooting
5
In exit area
The fuser area is hot. Take care when removing paper from the machine.
Clearing paper jams
89
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
Clearing paper jams
90
4. Troubleshooting
6
In the duplex unit area
Clearing paper jams
91
4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
92
4. Troubleshooting
Understanding the status LED
The color of the LED indicates the machine's current status.
•Some LEDs may not be available depending on model or country (see "Control panel overview" on page 22).
•To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 95).
•You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page
222).
•If the problem persists, call a service representative.
Understanding the status LED
93
4. Troubleshooting
LEDStatusDescription
()
Status
OffThe machine is off-line.
Green
BlinkingWhen the backlight blinks, the machine is receiving or printing data.
On•The machine is on-line and can be used.
Red
Blinking
•A minor error has occurred and the machine is waiting for the error to be cleared. For models that supports display screen on
the control panel, check the display message. When the problem is cleared, the machine resumes.
•Small amount of toner is left in the cartridge. The estimated cartridge life
a
of toner is close. Prepare a new cartridge for
replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on
page 60).
b
On
•A toner cartridge has almost reached its estimated cartridge life
a
. It is recommended to replace the toner cartridge (see
"Replacing the toner cartridge" on page 62).
•The cover is opened. Close the cover.
•There is no paper in the tray when receiving or printing data. Load paper in the tray.
•The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on page
95).
•A paper jam has occurred (see "Clearing paper jams" on page 80).
•An imaging unit has almost reached it’s estimated cartridge life
c
. It is recommended to replace the toner cartridge.
() WPS
b
Blue
BlinkingThe machine is attempting to connect to a wireless network.
On
The machine is connected to a wireless network(see "Wireless network setup" on page 145).
OffThe machine is disconnected from a wireless network.
()
Power
Blue
OnThe machine is in power save mode.
OffThe machine is in ready mode or machine’s power is off.
Understanding the status LED
94
4. Troubleshooting
EcoGreen
OnEco mode is on (see "Eco printing" on page 49).
OffEco mode is off.
a.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of pages
may be affected by operating environment, percentage of image area, printing interval, graphics, media and media size. Some amount of toner may remain in the cartridge even when red LED
is on and the printer stops printing.
b.Some LEDs may not be available depending on model or country (see "Control panel overview" on page 22).
c.When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine
Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
Turning off this option and continuing to print may damage the device’s system.
LEDStatusDescription
95
4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
•You can resolve the error with the guideline from the computers’s
Printing Status program window (see "Using Samsung Printer Status" on
page 222).
•If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
•When you call for service, provide the service representative with the
contents of display message.
•Some messages may not appear on the display depending on the
options or models.
•[error number] indicates the error number.
•[tray type] indicates the tray number.
•[media type] indicates the media type.
•[media size] indicates the media size.
7
Paper Jam-related messages
MessageMeaningSuggested solutions
Paper jam
in exit area
Paper has jammed in the
exit area.
Clear the jam (see "In
exit area" on page 88).
Paper jam
inside of duplex
Paper has jammed during
duplex printing. This is
applicable only to
machines with this feature.
Clear the jam (see "In
the duplex unit area"
on page 90).
Paper jam
inside machine
Paper has jammed in inside
the machine.
Clear the jam (see
"Inside the machine"
on page 85).
Paper jam in tray1Paper has jammed in the
tray.
Clear the jam (see "In
tray 1" on page 80).
Paper jam in tray 2Paper has jammed in the
optional tray.
Clear the jam (see "In
optional tray" on page
81).
Paper jamin MP trayPaper has jammed in the
multi-purpose tray.
Clear the jam (see "In
the manual feeder/
multi-purpose tray" on
page 83).
MessageMeaningSuggested solutions
Understanding display messages
96
4. Troubleshooting
8
Toner-related messages
Samsung does not recommend using a non-genuine Samsung toner
cartridge such as refilled or remanufactured. Samsung cannot guarantee a
non-genuine Samsung toner cartridge's quality. Service or repair required
as a result of using non-genuine Samsung toner cartridges will not be
covered under the machine warranty.
MessageMeaningSuggested solutions
Install tonerA toner cartridge is not
installed.
Reinstall the toner cartridge.
A toner cartridge is not
being detected
Reinstall the toner cartridge two or
three times to confirm it is seated
properly. If the problem persists,
contact the service representatives.
Not removed
protective film from
toner.
Remove the protective film from the
toner cartridge.
Not Compatible
Toner cartridge
The indicated toner
cartridge is not
suitable for your
machine.
Install the corresponding toner
cartridge with a Samsung-genuine
cartridge (see "Replacing the toner
cartridge" on page 62).
Prepare new
cartridge
Small amount of toner
is left in the indicated
cartridge. The
estimated cartridge
life
a
of toner is close.
Prepare a new cartridge for a
replacement. You may temporarily
increase the printing quality by
redistributing the toner (see
"Redistributing toner" on page 60).
Replace
new cartridge
A toner cartridge has
reached its estimated
cartridge life
a
.
•You can choose Stop or Continue
as shown on the control panel. If
you select Stop, the printer stops
printing. If you select Continue, the
printer keeps printing but the
printing quality cannot be
guaranteed.
•Replace the toner cartridge for the
best print quality when this
message appears. Using a cartridge
beyond this stage can result in
printing quality issues (see
"Replacing the toner cartridge" on
page 62).
a.Estimated cartridge life means the expected or estimated toner cartridge life, which indicates
the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see "Available
consumables" on page 54). The number of pages may be affected by operating environment,
percentage of image area, printing interval, media, percentage of image area, and media size.
Some amount of toner may remain in the cartridge even when replace new cartridge appears
and the machine stops printing.
MessageMeaningSuggested solutions
Understanding display messages
97
4. Troubleshooting
9
Imaging unit-related messages
Samsung does not recommend using a non-genuine Samsung cartridge
such as refilled or remanufactured. Samsung cannot guarantee a non-
genuine Samsung cartridge's quality. Service or repair required as a result of
using non-genuine Samsung cartridges will not be covered under the
machine warranty.
MessageMeaningSuggested solutions
Not Installed
Imaging unit
An imaging unit is not
installed.
Reinstall the imaging unit.
An imaging unit is not
being detected
Reinstall the imaging unit two or three
times to confirm it is seated properly. If
the problem persists, contact the
service representatives.
Not remove protective
film from toner.
Remove the protective film from the
imaging unit.
Not compatible
Imaging unit
The imaging unit is not
suitable for your
machine.
Install the corresponding cartridge
with a Samsung-genuine cartridge
(see "Replacing the imaging unit" on
page 65).
Prepare new
Image unit
Small amount of toner
is left in the imaging
unit. The estimated
cartridge life of toner is
close.
Prepare a new imaging unit for a
replacement.
Replace new
Image unit
An imaging unit has
reached its estimated
cartridge life.
•You can choose Stop or Continue
as shown on the control panel. If
you select Stop, the printer stops
printing. If you select Continue, the
printer keeps printing but the
printing quality cannot be
guaranteed.
•Replace the imaging unit for the
best print quality when this
message appears. Using a cartridge
beyond this stage can result in
printing quality issues (see
"Replacing the imaging unit" on
page 65).
•If the machine stops printing,
replace the imaging unit (see
"Replacing the imaging unit" on
page 65).
MessageMeaningSuggested solutions
Understanding display messages
98
4. Troubleshooting
10
Tray-related messages
11
Network-related messages
12
Misc. messages
MessageMeaningSuggested solutions
Paper Empty
in [tray number]
There is no paper in the
indicated tray.
Load paper in the tray (see
"Loading paper in the tray"
on page 36).
MessageMeaningSuggested solutions
Network Problem:
IP Conflict
The IP address is used
elsewhere.
Check the IP address or
obtain a new IP address.
802.1x
Network Error
Fail to authenticate.Check the network
authentication protocol. If
the problem persists,
contact your network
administrator.
MessageMeaningSuggested solutions
Door Open
Close it
The cover is not securely
latched.
Close the cover until it locks
into place.
Error [error
number]
Installtoner
The toner cartridge is
installed improperly, or the
connector is polluted.
Reinstall the Samsung-
genuine toner cartridge two
or three times to confirm it is
seated properly. If the
problem persists, please call
for service.
Error [error
number]
Turn off then on
The machine unit cannot
be controlled.
Reboot the power and try the
printing job again. If the
problem persists, please call
for service.
Error [error
number]
Call for service
Not proper room
temp. Move set
The machine is in a room
with improper room
temperature.
Move the machine to a room
with proper room
temperature.
Understanding display messages
99
4. Troubleshooting
Output bin Full
Remove paper
The output tray is full.Remove papers from the
output tray, the machine
resumes printing. If the
problem persists, call for
service.
Replace
Fuser Soon
The life of the fuser unit will
be expired soon.
Replace the fuser unit with a
new one. If the problem
persists, please call for
service.
Replace new
Fuser unit
The life of the fuser unit will
be expired.
•Replace new
Tray1 roller
•Replace new
Tray2 roller
The life of the tray pick-up
roller will expired soon.
Replace the tray pick-up roller
with a new one. If the
problem persists, please call
for service.
The life of the tray pick-up
roller will expired.
MessageMeaningSuggested solutions
5.Appendix
This chapter provides product specifications and information concerning applicable regulations.
•Specifications101
•Regulatory information109
•Copyright119
101
5. Appendix
Specifications
1
General specifications
The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information.
ItemsDescription
DimensionWidth x Length x Height366 x 365.6 x 262.5 mm (14.4 x 14.39 x 10.33 inches)
WeightMachine with consumables•M332xND/M382xD series: 9.86 kg (21.7 lbs)
•M382xND/M382xDW/M402xND series: 10.18 kg (22.4 lbs)
Noise Level
a
Ready modeLess than 26 dB (A)
Print mode•M332x series: Less than 55 dB (A)
•M382x/M402x series: Less than 57 dB (A)
TemperatureOperation10 to 30 °C (50 to 86 °F)
Storage (packed)-20 to 40 °C (-4 to 104 °F)
HumidityOperation20 to 80% RH
Storage (packed)10 to 90% RH
Power rating
b
110 volt modelsAC 110 - 127 V
220 volt modelsAC 220 - 240 V
Specifications
102
5. Appendix
Power consumptionAverage operating modeLess than 700 W
Network and wireless models only (see "Features by models" on page 8).
You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the
machine.
ItemsSpecifications
Network interface•Ethernet 10/100/1000 Base-TX Wired Lan
This user’s guide is provided for information purposes only. All information included herein is subject to change without notice.
Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
•Samsung and the Samsung logo are trademarks of Samsung Electronics Co., Ltd.
•Microsoft, Windows, Windows Vista, Windows 7, Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft
Corporation.
•Google, Picasa, Google Docs, Android and Gmail are either registered trademarks or trademarks of Google Inc.
•Google Cloud Print is a trademark of Google Inc.
• iPad, iPhone, iPod touch, Mac and Mac OS are trademarks of Apple Inc., registered in the U.S and other countries. AirPrint and the AirPrint logo are trademarks
of Apple Inc.
•All other brand or product names are trademarks of their respective companies or organizations.
Refer to the 'LICENSE.txt' file in the provided CD-ROM for the open source license information.
REV.1.00
ADVANCED
User’s Guide
ADVANCED
User’s Guide
This guide provides information about installation, advanced configuration,
operation and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
BASIC
This guide provides information concerning installation, basic operation and troubleshooting
on windows.
121
ADVANCED
1.Software Installation
Installation for Mac 124
Reinstallation for Mac 125
Installation for Linux 126
Reinstallation for Linux 127
2.Using a Network-Connected
Machine
Useful network programs 129
Wired network setup 130
Installing driver over the network 133
IPv6 configuration 142
Wireless network setup 145
Samsung MobilePrint 170
AirPrint 171
Google Cloud Print™ 173
3.Useful Setting Menus
Before you begin reading a chapter 177
Information 178
Layout 179
Paper 180
Graphic 181
System Setup 182
Emulation 185
Network 186
Job Management 188
4.Special Features
Altitude adjustment 190
Entering various characters 191
Printing features 192
Using optional device features 208
5.Useful Management Tools
Accessing management tools 211
Easy Capture Manager 212
Samsung AnyWeb Print 213
Easy Eco Driver 214
Using SyncThru™ Web Service 215
122
ADVANCED
Using Samsung Easy Printer Manager 219
Using Samsung Printer Status 222
Using Samsung Printer Experience 224
Using the Linux Unified Driver Configurator 230
6.Troubleshooting
Paper feeding problems 235
Power and cable connecting problems 236
Printing problems 237
Printing quality problems 241
Operating system problems 249
1.Software Installation
This chapter provides instructions for installing essential and helpful software for use in an environment where the
machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using
the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network
connected machine’s driver (see "Installing driver over the network" on page 133).
•Installation for Mac124
•Reinstallation for Mac125
•Installation for Linux126
•Reinstallation for Linux127
•If you are a Windows OS user, refer to the Basic Guide for installing the machine’s driver (see
"Installing the driver locally" on page 25).
•Only use a USB cable no longer then 3 meter (118 inches).
124
1. Software Installation
Installation for Mac
1
Make sure that the machine is connected to your computer and
powered on.
2
Insert the supplied software CD into your CD-ROM drive.
3
Double-click the CD-ROM icon that appears on your Mac desktop.
•For Mac OS X 10.8, double-click the CD-ROM that appears on Finder.
4
Double-click the MAC_Installer folder > Installer OS X icon.
5
Click Continue.
6
Read the license agreement and click Continue.
7
Click Agree to agree to the license agreement.
8
Click Install. All components necessary for machine operations will be
installed.
If you click Customize, you can choose individual components to install.
9
Enter the password and click OK.
10
Select Direct Connection using USB cable on the Printer Connection
Type and click Continue.
11
Click Add Printer button to select your printer and add it to your printer
list.
If your machine supports fax, click Add Fax button to select your fax and
add it to your fax list
12
After the installation is finished, click Close.
125
1. Software Installation
Reinstallation for Mac
If the printer driver does not work properly, uninstall the driver and reinstall it.
1
Open the Applications folder > Samsung > Printer Software
Uninstaller.
2
To uninstall printer software, click Continue.
3
Check the program you want to delete and click Uninstall.
4
Enter the password and click OK.
5
After the uninstallation is finished, click Close.
If a machine has already been added, delete it from the Print Setup Utility
or Print & Fax.
126
1. Software Installation
Installation for Linux
You need to download Linux software packages from the Samsung website to
install the printer software (http://www.samsung.com > find your product >
Support or Downloads).
1
Installing the Unified Linux Driver
1
Make sure that the machine is connected to your computer and
powered on.
2
When the Administrator Login window appears, type “root” in the
Login field and enter the system password.
You must log in as a super user (root) to install the machine software. If you
are not a super user, ask your system administrator.
3
From the Samsung website, download the Unified Linux Driver package
to your computer.
4
Right-click the Unified Linux Driver package and extract the package.
5
Double click cdroot > autorun.
6
When the welcome screen appears, click Next.
7
When the installation is complete, click Finish.
The installation program added the Unified Driver Configurator desktop icon
and the Unified Driver group to the system menu for your convenience. If you
have any difficulties, consult the on-screen help that is available through your
system menu or from the driver package Windows applications, such as Unified
Driver Configurator or Image Manager.
127
1. Software Installation
Reinstallation for Linux
If the printer driver does not work properly, uninstall the driver and reinstall it.
1
Make sure that the machine is connected to your computer and
powered on.
2
When the Administrator Login window appears, type “root” in the
Login field and enter the system password.
You must log in as a super user (root) to uninstall the printer driver. If you
are not a super user, ask your system administrator.
3
Open the Terminal program. When the Terminal screen appears, type in
Make sure that the machine is connected to your network and powered
on.
2
Insert the supplied software CD into your CD-ROM drive.
3
Double-click the CD-ROM icon that appears on your Mac desktop.
•For Mac OS X 10.8, double-click the CD-ROM that appears on Finder.
4
Double-click the MAC_Installer folder > Installer OS X icon.
5
Click Continue.
6
Read the license agreement and click Continue.
7
Click Agree to agree to the license agreement.
8
Click Install. All components necessary for machine operations will be
installed.
If you click Customize, you can choose individual components to install.
/up”<printer
name>” or
/UP”<printer
name>”
Removes only specified
printer instance and not the
driver files.
This command provides a
way to remove only specified
printer instance from your
system without effecting
other printer drivers. It will
not remove printer driver files
from your system.
/d or
/D
Uninstalls all device drivers
and applications from your
system.
This command will remove all
installed device drivers and
application software from
your system.
/v”<share name>” or
/V”<share name>”
Shares installed machine
and add other available
platform drivers for Point &
Print.
It will install all supported
Windows OS platform’s
machine drivers to system
and share it with specified
<share name> for point and
print.
/o or
/O
Opens Printers and Faxes
folder after installation.
This command will open
Printers and Faxes folder
after the silent installation.
/h, /H or /?Shows Command-line Usage.
Command- lineDefinitionDescription
Installing driver over the network
138
2. Using a Network-Connected Machine
9
Enter the password and click OK.
10
Select Network connection on the Printer Connection Type and click
Continue.
11
Click Add Printer button to select your printer and add it to your printer
list.
12
Click IP and select HP Jetdirect - Socket in Protocol.
13
Enter the machine’s IP address in the Address input field.
14
Enter the queue name in the Queue input field. If you cannot determine
the queue name for your machine server, try using the default queue
first.
15
If Auto Select does not work properly, choose Select Printer Software
and your machine name in Print Using.
16
Click Add.
17
After the installation is finished, click Close.
8
Linux
You need to download Linux software packages from the Samsung website to
install the printer software (http://www.samsung.com > find your product >
Support or Downloads).
Install the Linux driver and add network printer
1
Make sure that the machine is connected to your network and powered
on. Also, your machine’s IP address should have been set.
2
Download the Unified Linux Driver package from the Samsung website.
3
Extract the UnifiedLinuxDriver.tar.gz file and open the new directory.
4
Double-click the cdroot > autorun.
5
The Samsung installer window opens. Click Next.
6
The add printer wizard window opens. Click Next.
7
Select network printer and click Search button.
8
The machine’s IP address and model name appears on list field.
9
Select your machine and click Next.
10
Input the printer description and Next.
11
After the machine is added, click Finish.
12
When installation is done, click Finish.
Installing driver over the network
139
2. Using a Network-Connected Machine
Add a network printer
1
Double-click the Unified Driver Configurator.
2
Click Add Printer.
3
The Add printer wizard window opens. Click Next.
4
Select Network printer and click the Search button.
5
The printer’s IP address and model name appears on list field.
6
Select your machine and click Next.
7
Enter the printer description and click Next.
8
After the machine is added, click Finish.
9
UNIX
•Make sure your machine supports the UNIX operating system before
installing the UNIX printer driver (see "Operating System" on page 8).
•The commands are marked with “”, when typing the commands, do not
type “”.
•Some features and optional goods may not be available depending on
model or country (see "Operating System" on page 8).
To use the UNIX printer driver, you have to install the UNIX printer driver
package first, then setup the printer. You can download the UNIX printer driver
package from the Samsung website (http://www.samsung.com > find your
product > Support or Downloads).
Installing the UNIX printer driver package
The installation procedure is common for all variants of UNIX OS mentioned.
1
From the Samsung website, download and unpack the UNIX Printer
Driver package to your computer.
2
Acquire root privileges.
“su -”
3
Copy the appropriate driver archive to the target UNIX computer.
See administration guide of your UNIX OS for details.
4
Unpack the UNIX printer driver package.
For example, on IBM AIX, use the following commands.
“gzip -d < enter the package name | tar xf -”
5
Go to the unpacked directory.
Installing driver over the network
140
2. Using a Network-Connected Machine
6
Run the install script.
“./install –i”
install is the installer script file which is used to install or uninstall the
UNIX Printer Driver package.
Use “chmod 755 install” command to give the permission to the
installer script.
7
Execute the “. /install –c” command to verify installation results.
8
Run “installprinter” from the command line. This will bring up the Add
Printer Wizard window. Setup the printer in this window referring to
the following procedures.
On some UNIX OS, for example on Solaris 10, just added printers may not be
enabled and/or may not accept jobs. In this case run the following two
commands on the root terminal:
“accept <printer_name>”
“enable <printer_name>”
Uninstalling the printer driver package
The utility should be used to delete the printer installed in the system.
a Run “uninstallprinter” command from the terminal.
It will open the Uninstall Printer Wizard.
The installed printers are listed in the drop-down list.
b Select the printer to be deleted.
c Click Delete to delete the printer from the system.
d Execute the “. /install –d” command to uninstall the whole package.
e To verify removal results, execute the “. /install –c” command.
To re-install it, use the command “. /install –i” to reinstall the binaries.
Setting up the printer
To add the printer to your UNIX system, run ‘installprinter’ from the command
line. This will bring up the Add Printer Wizard window. Setup the printer in this
window according to the following steps:
1
Type the name of the printer.
2
Select the appropriate printer model from the model list.
3
Enter any description corresponding to the type of the printer in the
Type field. This is optional.
Installing driver over the network
141
2. Using a Network-Connected Machine
4
Specify any printer description in the Description field. This is optional.
5
Specify the printer location in the Location field.
6
Type the IP address or DNS name of the printer in the Device textbox for
network-connected printers. On IBM AIX with jetdirectQueue type,
only the DNS name is possible-numeric IP address is not allowed.
7
Queue type shows the connection as lpd or jetdirect in the
corresponding list box. Additionally, usb type is available on Sun Solaris
OS.
8
Select Copies to set the number of copies.
9
Check the Collate option to receive copies already sorted.
10
Check the Reverse Order option to receive copies in the reverse order.
11
Check the Make Default option to set this printer as default.
12
Click OK to add the printer.
IPv6 configuration
143
2. Using a Network-Connected Machine
•Accessing menus may differ from model to model (see "Accessing the
menu" on page 30).
•It may be necessary to press OK to navigate to lower-level menus for
some models.
1
Select (Menu) > Network > TCP/IP (IPv6) > DHCPv6 Config on the
control panel.
2
Press OK to select the required value you want.
•Router: Use DHCPv6 only when requested by a router.
•Always Use: Always use DHCPv6 regardless of router request.
•Never Use: Never use DHCPv6 regardless of router request.
11
From the SyncThru™ Web Service
Activating IPv6
1
Access a web browser, such as Internet Explorer, from Windows.Enter
the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and
press the Enter key or click Go.
2
If it’s your first time logging into SyncThru™ Web Service you need to
log-in as an administrator. Type in the below default ID and password.
We recommend you to change the default password for security
reasons.
•ID: admin
•Password: sec00000
3
When the SyncThru™ Web Service window opens, move the mouse
cursor over the Settings of the top menu bar and then click Network
Settings.
4
Click TCP/IPv6 on the left pane of the website.
5
Check the IPv6 Protocol check box to activate IPv6.
6
Click the Apply button.
7
Turn the machine off and turn it on again.
IPv6 configuration
144
2. Using a Network-Connected Machine
•You can also set the DHCPv6.
•To manually set the IPv6 address:
Check the Manual Address check box. Then, the Address/Prefix text
box is activated. Enter the rest of the address
(e.g.,:3FFE:10:88:194::AAAA. “A” is the hexadecimal 0 through 9, A
through F).
IPv6 address configuration
1
Start a web browser, such as Internet Explorer, that supports IPv6
addressing as a URL.
2
Select one of the IPv6 addresses (Link-local Address, Stateless
Address, Stateful Address, Manual Address) from Network
Configuration Report (see "Printing a network configuration report" on
page 130).
•Link-local Address: Self-configured local IPv6 address (Address
starts with FE80).
•Stateless Address: Automatically configured IPv6 address by a
network router.
•Stateful Address: IPv6 address configured by a DHCPv6 server.
•Manual Address: Manually configured IPv6 address by a user.
3
Enter the IPv6 addresses (e.g.,: http://[FE80::215:99FF:FE66:7701]).
Address must be enclosed in '[ ]' brackets.
145
2. Using a Network-Connected Machine
Wireless network setup
•Make sure your machine supports wireless networking. Wireless
networking may not be available depending on the model (see "Features
by models" on page 8).
•If the IPv6 network seems to not be working, set all the network settings
to the factory defaults and try again using Clear Setting.
12
Getting started
Understanding your network type
Typically, you can only have one connection between your computer and the
machine at a time.
Wireless network name and network password
Wireless networks require higher security, so when an access point is first set up,
a network name (SSID), the type of security used, and a Network Password are
created for the network. Ask your network administrator about this information
before proceeding with the machine installation.
Infrastructure mode
This is an environment generally used for homes and SOHOs
(Small Office/ Home Office). This mode uses an access point to
communicate with the wireless machine.
Ad hoc mode
This mode does not use an access point. The wireless
computer and wireless machine communicate directly.
Wireless network setup
146
2. Using a Network-Connected Machine
13
Introducing wireless set up methods
You can set wireless settings either from the machine or the computer. Choose the setting method from the below table.
Some wireless network installation types may not be available depending on the model or country.
Set up methodConnecting methodDescription & Reference
With Access Point
From the computerWindows user, see "Access point via USB cable (recommended)" on page 152.
Mac user, see "Access point via USB cable (recommended)" on page 157.
See "Using a network cable" on page 160.
From the machine’s control panelSee "Machines with a display screen" on page 149.
See "Using the menu button" on page 151.
A
B
C
D
E
Wireless network setup
147
2. Using a Network-Connected Machine
•If problems occur during wireless set up or driver installation, refer to the troubleshooting chapter (see "Troubleshooting for wireless network" on page 165).
•It is strongly recommended that you set the password on Access Points. If you do not set the password on Acess Points, they might be exposed to illegal access
from unknown machine including PCs, smart phones and printers. Refer to the Access Point user guide for password settings.
Without Access Point
From the computerWindows user, see "Ad hoc via USB cable" on page 154.
Mac user, see "Ad hoc via USB cable" on page 158.
Wi-Fi Direct setupSee "Setting the Wi-Fi Direct for mobile printing" on page 163.
Set up methodConnecting methodDescription & Reference
F
G
H
Wireless network setup
148
2. Using a Network-Connected Machine
14
Using the WPS button
If your machine and an access point (or wireless router) support Wi-Fi Protected
Setup™ (WPS), you can easily configure the wireless network settings by
pressing the (WPS) button on the control panel without a computer.
•If you want to use the wireless network using the infrastructure mode,
make sure that the network cable is disconnected from the machine.
Using the WPS (PBC) button or entering the PIN from the computer to
connect to the access point (or wireless router) varies depending on the
access point (or wireless router) you are using. Refer to the user's guide
of the access point (or wireless router) you are using.
•When using the WPS button to set the wireless network, security settings
may change. To prevent this, lock the WPS option for the current wireless
security settings. The option name may differ depending on the access
point (or wireless router) you are using.
Items to prepare
•Check if the access point (or wireless router) supports Wi-Fi Protected
Setup™ (WPS).
•Check if your machine supports Wi-Fi Protected Setup™ (WPS).
•Networked computer (PIN mode only)
Choosing your type
There are two methods available to connect your machine to a wireless network
using the (WPS) button on the control panel.
The Push Button Configuration (PBC) method allows you to connect your
machine to a wireless network by pressing both the (WPS) button on the
control panel of your machine and the WPS (PBC) button on a Wi-Fi Protected
Setup™ WPS-enabled access point (or wireless router) respectively.
The Personal Identification Number (PIN) method helps you connect your
machine to a wireless network by entering the supplied PIN information on a Wi-
Fi Protected Setup™ WPS-enabled access point (or wireless router).
Factory default in your machine is PBC mode, which is recommended for a
typical wireless network environment.
You can change the WPS mode from the control panel (Menu) >
Network > Wi-Fi > WPS).
Wireless network setup
149
2. Using a Network-Connected Machine
Machines with a display screen
Connecting in PBC mode
1
Select (Menu) > Network > Wi-Fi > WPS > ConnectViaPBC on the
control panel.
Or press and hold the (WPS) button on the control panel for more
than 2 seconds.
The machine starts waiting for up to two minutes until you press the WPS
(PBC) button on the access point (or wireless router).
2
Press the WPS (PBC) button on the access point (or wireless router).
The messages are displayed on the display screen in the order below:
a Connecting: The machine is connecting to the access point (or
wireless router).
b Connected: When the machine is successfully connected to the
wireless network, the WPS LED light stays on.
c AP SSID: After completing the wireless network connection process,
the AP’s SSID information appears on the display.
3
Insert the supplied software CD into your CD-ROM drive, and follow the
instructions in the window to set up the wireless network.
Connecting in PIN mode
1
Select (Menu) > Network > Wi-Fi > WPS > ConnectViaPIN on the
control panel.
Or press and hold the (WPS) button on the control panel for more
than 2 seconds.
2
The eight-digit PIN appears on the display.
You need to enter the eight-digit PIN within two minutes on the
computer that is connected to the access point (or wireless router).
The messages are displayed on the display screen in the order below:
a Connecting: The machine is connecting to the wireless network.
b Connected: When the machine is successfully connected to the
wireless network, the WPS LED light stays on.
c SSID Type: After completing the wireless network connection
process, the AP’s SSID information is displayed on the LCD display.
3
Insert the supplied software CD into your CD-ROM drive, and follow the
instructions in the window to set up the wireless network.
Wireless network setup
150
2. Using a Network-Connected Machine
Machines without a display screen
Connecting in PBC mode
1
Press and hold the (WPS) button on the control panel for about 2 - 4
seconds until the status LED blinks quickly.
The machine starts connecting to the wireless network. The LED blinks
slowly for up to two minutes until you press the PBC button on the
access point (or wireless router).
2
Press the WPS (PBC) button on the access point (or wireless router).
a The light blinks fast on the WPS LED. The machine is connecting to
the access point (or wireless router).
b When the machine is successfully connected to the wireless
network, the WPS LED light stays on.
3
Insert the supplied software CD into your CD-ROM drive, and follow the
instructions in the window to set up the wireless network.
Connecting in PIN mode
1
The network configuration report, including PIN, must be printed (see
"Printing a network configuration report" on page 130).
In ready mode, press and hold the (Stop/Clear)button on the
control panel for about 5 seconds. You can find your machine’s PIN.
2
Press and hold the (WPS) button on the control panel for more than
4 seconds until the status LED stays on.
The machine starts connecting to the access point (or wireless router).
3
You need to enter the eight-digit PIN within two minutes on the
computer that is connected to the access point (or wireless router).
The LED blinks slowly for up to two minutes until you enter the eight-
digit PIN.
The WPS LED blinks in the order below:
a The light blinks fast on the WPS LED. The machine is connecting to
the access point (or wireless router).
b When the machine is successfully connected to the wireless
network, the WPS LED light stays on.
4
Insert the supplied software CD into your CD-ROM drive, and follow the
instructions in the window to set up the wireless network.
Wireless network setup
151
2. Using a Network-Connected Machine
Re-connecting to a network
When the wireless function is off, the machine automatically tries to re-connect
to the access point (or wireless router) with the previously used wireless
connection settings and address.
In the following cases, the machine automatically re-connects to the
wireless network:
•The machine is turned off and on again.
•The access point (or wireless router) is turned off and on again.
Canceling the connection process
To cancel the wireless network connection when the machine is connecting to
the wireless network, press and release the (Stop/Clear) on the control
panel. You need to wait 2 minutes to re-connect to the wireless network.
Disconnecting from a network
To disconnect the wireless network connection, press the (WPS) button on
the control panel for more than two seconds.
•When the Wi-Fi network is in idle mode: The machine is immediately
disconnected from the wireless network and the WPS LED turns off.
•When the Wi-Fi network is being used: While the machine waits until the
current job is finished, the light blinks fast on the WPS LED. Then, the
wireless network connection is automatically disconnected and the WPS
LED turns off.
15
Using the menu button
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Features by models"
on page 8).
Before starting, you will need to know the network name (SSID) of your wireless
network and the network key if it is encrypted. This information was set when
the access point (or wireless router) was installed. If you do not know about your
wireless environment, please ask the person who set up your network.
Wireless network setup
152
2. Using a Network-Connected Machine
After completing the wireless network connection, you need to install a
machine driver to print from an application (see "Installing driver over the
network" on page 133).
1
Select (Menu) > Network > Wi-Fi > Wi-Fi Settings on the control
panel.
2
Press the OK to select the setup method you want.
•Search List (recommended): In this mode, the setup is automatic.
The machine will display a list of available networks from which to
choose. After a network is chosen then printer will prompt for the
corresponding security key.
•Custom: In this mode, users can give or edit manually their own
SSID, or choose the security option in detail.
16
Setup using Windows
Shortcut to the Samsung Easy Wireless Setup program without the CD: If
you have installed the printer driver once, you can access the Samsung
Easy Wireless Setup program without the CD (see "Accessing
management tools" on page 211).
Access point via USB cable (recommended)
Items to prepare
•Access point
•Network-connected computer
•Software CD that was provided with your machine
•A machine installed with a wireless network interface
•USB cable
Creating the infrastructure network
1
Turn on your computer, access point, and machine.
2
Insert the supplied software CD into your CD-ROM drive.
Wireless network setup
153
2. Using a Network-Connected Machine
3
Read and accept The software End User License Agreement and
Using Enhanced Features and Participating in Printer Usage
Information Collection Program (optional). Then, click Next.
4
Select Configure the wireless network connection using USB cable
on the Printer Connection Type screen. Then, click Next.
5
After searching, the window shows the wireless network devices. Select
the name (SSID) of the access point you want to use and click Next.
If the wireless network is already set up, the Wireless Network
Information window appears. Select I want to install software with
the current settings. (Recommended). Then, click Next.
If you cannot find the network name you want to choose, or if you want to
set the wireless configuration manually, click Advanced Setting.
•Enter the wireless Network Name: Enter the SSID of the access point
(SSID is case-sensitive).
•Operation Mode: Select Infrastructure.
•Authentication: Select an authentication type.
Open System: Authentication is not used, and encryption may or may
not be used, depending on the need for data security.
Shared Key: Authentication is used. A device that has a proper WEP key
can access the network.
WPA Personal or WPA2 Personal: Select this option to authenticate the
print server based on a WPA Pre-Shared Key. This uses a shared secret key
(generally called Pre Shared Key pass phrase), which is manually
configured on the access point and each of its clients.
•Encryption: Select the encryption (None, WEP64, WEP128, TKIP, AES,
TKIP AES).
•Network Password: Enter the encryption network password value.
•Confirm Network Password: Confirm the encryption network
password value.
•WEP Key Index: If you are using WEP Encryption, select the appropriate
WEP Key Index.
The wireless network security window appears when the access point has
security settings.
Enter the Network Password of the access point (or router).
Wireless network setup
154
2. Using a Network-Connected Machine
6
When the network connection window appears, disconnect the network
cable. Then, click Next. The network cable connection can interfere with
searching for wireless devices.
7
If your printer supports Wi-Fi Direct, the following screen screen appears.
Click Next.
•Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager
(see "Setting up Wi-Fi Direct" on page 164).
•Wi-Fi Direct Name: The default Wi-Fi Direct Name is the model name
and the maximum length is 22 characters.
•Password setting is the numeric string, and the size is 8 ~ 64 characters.
8
When the wireless network set up is completed, disconnect the USB
cable between the computer and machine. Click Next.
9
Select the components to be installed.
10
After selecting the components, you can also change the machine name,
set the machine to be shared on the network, set the machine as the
default machine, and change the port name of each machine. Click Next.
11
If you want to register your machine with the Samusng web site and
receive useful information, click On-line Registration. If not, click
Finish.
Ad hoc via USB cable
If you do not have an access point (AP), you may still connect the machine
wirelessly to your computer by setting up an ad-hoc wireless network by
following the simple steps below.
Items to prepare
•Network-connected computer
•Software CD that was provided with your machine
•A machine installed with a wireless network interface
•USB cable
Wireless network setup
155
2. Using a Network-Connected Machine
Creating the ad hoc network in Windows
1
Turn on your computer and the wireless network machine.
2
Insert the supplied software CD into your CD-ROM drive.
3
Read and accept The software End User License Agreement and
Using Enhanced Features and Participating in Printer Usage
Information Collection Program (optional). Then, click Next.
4
Select Configure the wireless network connection using USB cable
on the Printer Connection Type screen.
5
After searching the wireless networks, a list of wireless networks your
machine has searched appears. Click Advanced Setting.
•Enter the wireless Network Name: Enter the SSID name you want (SSID
is case-sensitive).
•Operation Mode: Select ad hoc.
•Channel: Select the channel. (Auto Setting or 2412 MHz to 2467 MHz).
•Authentication: Select an authentication type.
Open System: Authentication is not used, and encryption may or may
not be used, depending on the need for data security.
Shared Key: Authentication is used. A device that has a proper WEP key
can access the network.
•Encryption: Select the encryption (None, WEP64, WEP128).
•Network Password: Enter the encryption network password value.
•Confirm Network Password: Confirm the encryption network
password value.
•WEP Key Index: If you are using WEP Encryption, select the appropriate
WEP Key Index.
The wireless network security window appears when the ad hoc network
has security enabled.
Select Open System or Shared Key for the authentication and click Next.
•WEP (Wired Equivalent Privacy) is a security protocol preventing
unauthorized access to your wireless network. WEP encrypts the data
portion of each packet exchanged on a wireless network using a 64-bit
or 128-bit WEP encryption key.
Wireless network setup
156
2. Using a Network-Connected Machine
6
The window showing the wireless network setting appears. Check the
settings and click Next.
Before entering the IP address for the machine, you must know the
computer’s network configuration information. If the computer’s network
configuration is set to DHCP, the wireless network setting should also be
DHCP. Likewise, if the computer’s network configuration is set to Static, the
wireless network setting should also be Static.
If your computer is set to DHCP and you want to use the Static wireless
network setting, you must contact the network administrator to get the
static IP address.
•For the DHCP method
If the IP address assignment method is DHCP, check if DHCP is shown in
the Wireless Network Setting Confirm window. If it shows Static, click
Change TCP/IP to change the assignment method to Receive IP
address automatically (DHCP).
•For the Static method
If the IP address assignment method is Static, check if Static is shown in
the Wireless Network Setting Confirm window. If it shows DHCP, click
Change TCP/IP to enter the IP address and other network configuration
values for the machine.
For example,
If the computer’s network information is as shown follows:
-IP address: 169.254.133.42
-Subnet Mask: 255.255.0.0
Then, the machine’s network information should be as below:
-IP address: 169.254.133.43
-Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.)
-Gateway: 169.254.133.1
7
The Wireless Network Setting Complete window appears. Click Next.
8
When the wireless network settings are completed, disconnect the USB
cable between the computer and machine. Click Next.
9
Select the components to be installed.
10
After selecting the components, you can also change the machine name,
set the machine to be shared on the network, set the machine as the
default machine, and change the port name of each machine. Click Next.
11
If you want to register your machine with the Samusng web site and
receive useful information, click On-line Registration. If not, click
Finish.
17
Setup using Mac
Items to prepare
•Access point
•Network-connected computer
•Software CD that was provided with your machine
Wireless network setup
157
2. Using a Network-Connected Machine
•A machine installed with a wireless network interface
•USB cable
Access point via USB cable (recommended)
1
Check whether the USB cable is connected to the machine.
2
Turn on your computer, access point, and machine.
3
Insert the supplied software CD into your CD-ROM drive.
4
Double-click the CD-ROM icon that appears on your Mac desktop.
5
Double-click the MAC_Installer folder > Installer OS X icon.
6
Click Continue.
7
Read the license agreement and click Continue.
8
Click Agree to agree to the license agreement.
9
When the message that warns that all applications will close on your
computer appears, click Continue.
10
Click Wireless Network Setting button on the User Options Pane.
11
After searching, the window shows the wireless network devices. Select
the name (SSID) of the access point you want to use and click Next.
If the wireless network is already set up, the Wireless Network
Information window appears. Select I want to install software with
the current settings. (Recommended). Then, click Next.
When you set the wireless configuration manually, click Advanced Setting.
•Enter the wireless Network Name: Enter the SSID of the access point
(SSID is case-sensitive).
•Operation Mode: Select Infrastructure.
•Authentication: Select an authentication type.
Open System: Authentication is not used, and encryption may or may
not be used, depending on the need for data security.
Shared Key: Authentication is used. A device that has a proper WEP key
can access the network.
WPA Personal or WPA2 Personal: Select this option to authenticate the
print server based on the WPA Pre-Shared Key. This uses a shared secret
key (generally called Pre Shared Key pass phrase) that is manually
configured on the access point and each of its clients.
•Encryption: Select the encryption. (None, WEP64, WEP128, TKIP, AES,
TKIP, AES)
•Network Password: Enter the encryption network password value.
•Confirm Network Password: Confirm the encryption network
password value.
•WEP Key Index: If you are using WEP Encryption, select the appropriate
WEP Key Index.
Wireless network setup
158
2. Using a Network-Connected Machine
The wireless network security window appears when the access point has
security enabled.
Enter the Network Password of the access point (or router).
12
If your printer supports Wi-Fi Direct, the following screen appears.
Click Next.
•Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager
(see "Setting up Wi-Fi Direct" on page 164).
•Wi-Fi Direct Name: The default Wi-Fi Direct Name is the model name
and the maximum length is 22 characters.
•Password setting is the numeric string, and the size is 8 ~ 64 characters.
13
When the wireless network settings are completed, disconnect the USB
cable between the computer and machine.
14
Wireless network set up is completed. After the installation is finished,
click Quit.
After completing the wireless network connection, you need to install a
machine driver to print from an application (see "Installation for Mac" on
page 124).
Ad hoc via USB cable
If you do not have an access point (AP), you may still connect the machine
wirelessly to your computer by setting up an ad hoc wireless network by
following these simple directions.
Wireless network setup
159
2. Using a Network-Connected Machine
Items to prepare
•Network-connected computer
•Software CD that was provided with your machine
•A machine installed with a wireless network interface
•USB cable
Creating the ad hoc network in Mac
1
Check whether the USB cable is connected to the machine.
2
Turn on your computer and the wireless network machine.
3
Insert the supplied software CD into your CD-ROM drive.
4
Double -click the CD-ROM icon that appears on your Mac desktop.
5
Double-click the MAC_Installer folder > Installer OS X icon.
6
Click Continue.
7
Read the license agreement and click Continue.
8
Click Agree to agree to the license agreement.
9
When the message that warns that all applications will close on your
computer appears, click Continue.
10
Click Wireless Network Setting button on the User Options Pane.
11
After searching the wireless networks, a list of wireless networks your
machine has searched appears. Click Advanced Setting.
•Enter the wireless Network Name: Enter the SSID name (SSID is case-
sensitive).
•Operation Mode: Select ad hoc.
•Channel: Select the channel (Auto Setting or 2412 MHz to 2467 MHz).
•Authentication: Select an authentication type.
Open System: Authentication is not used, and encryption may or may
not be used, depending on the need for data security.
Shared Key: Authentication is used. A device that has a proper WEP key
can access the network.
•Encryption: Select the encryption (None, WEP64, WEP128).
•Network Password: Enter the encryption network password value.
•Confirm Network Password: Confirm the encryption network
password value.
•WEP Key Index: If you are using WEP Encryption, select the appropriate
WEP Key Index.
The wireless network security window appears when the ad hoc network
has security setting.
Select Open System or Shared Key for the authentication and click Next.
•WEP (Wired Equivalent Privacy) is a security protocol preventing
unauthorized access to your wireless network. WEP encrypts the data
portion of each packet exchanged on a wireless network using a 64-bit
or 128-bit WEP encryption key.
Wireless network setup
160
2. Using a Network-Connected Machine
12
The window showing the wireless network settings appears. Check the
settings and click Next.
Before entering the IP address for the machine, you must know the
computer’s network configuration information. If the computer’s network
configuration is set to DHCP, the wireless network setting should also be
DHCP. Likewise, if the computer’s network configuration is set to Static, the
wireless network setting should also be Static.
If your computer is set to DHCP and you want to use Static wireless network
setting, you must contact the network administrator to get the static IP
address.
•For the DHCP method
If the IP address assignment method is DHCP, check if DHCP is shown in
the Wireless Network Setting Confirm window. If it shows Static, click
Change TCP/IP to change the assignment method to Receive IP
address automatically (DHCP).
•For the Static method
If the IP address assignment method is Static, check if Static is shown in
the Wireless Network Setting Confirm window. If it shows DHCP, click
Change TCP/IP to enter the IP address and other network configuration
values for the machine.
For example,
If the computer’s network information is shown as follows:
-IP address: 169.254.133.42
-Subnet Mask: 255.255.0.0
Then, the machine’s network information should be as shown below:
-IP address: 169.254.133.43
-Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.)
-Gateway: 169.254.133.1
13
When the window that tells you that the network cable connection is
confirmed appears, disconnect the network cable and click Next..
If the network cable is connected, it may have trouble finding the
machine when configuring the wireless network.
14
The wireless network connects according to the network configuration.
15
Wireless network set up is completed. After installation is finished, click
Quit.
After completing the wireless network connection, you need to install a
machine driver to print from an application (see "Installation for Mac" on
page 124).
18
Using a network cable
Machines that do not support the network port will not be able to use this
feature (see "Rear view" on page 21).
Wireless network setup
161
2. Using a Network-Connected Machine
Your machine is a network compatible machine. To enable your machine to
work with your network, you will need to perform some configuration
procedures.
•After completing the wireless network connection, you need to install a
machine driver to print from an application (see "Installing driver over
the network" on page 133).
•See your network administrator, or the person that set up your wireless
network, for information about your network configuration.
Items to prepare
•Access point
•Network-connected computer
•Software CD that was provided with your machine
•A machine installed with a wireless network interface
•Network cable
Printing a network configuration report
You can identify the network settings of your machine by printing a network
configuration report.
See "Printing a network configuration report" on page 130.
IP setting using SetIP Program (Windows)
This program is used to manually set the network IP address of your machine
using its MAC address to communicate with the machine. The MAC address is
the hardware serial number of the network interface and can be found in the
Network Configuration Report.
See "Setting IP address" on page 130.
Configuring the machine’s wireless network
Before starting you will need to know the network name (SSID) of your wireless
network and the network key if it is encrypted. This information was set when
the access point (or wireless router) was installed. If you do not know about your
wireless environment, please ask the person who set up your network.
To configure wireless parameters, you can use SyncThru™ Web Service.
Using SyncThru™ Web Service
Before starting wireless parameter configuration, check the cable connection
status.
Wireless network setup
162
2. Using a Network-Connected Machine
1
Check whether or not the network cable is connected to the machine. If
not, connect the machine with a standard network cable.
2
Start a web browser such as Internet Explorer, Safari, or Firefox and enter
your machine’s new IP address in the browser window.
For example,
3
Click Login on the upper right of the SyncThru™ Web Service website.
4
Type in the ID and Password then click Login. We recommend you to
change the default password for security reasons.
•ID: admin
•Password: sec00000
5
When the SyncThru™ Web Service window opens, click Network
Settings.
6
Click Wireless > Wizard.
Wizard will help you setup the wireless network configuration. However, if
you want to set the wireless network directly, select Custom.
7
Select the one Network Name(SSID) in the list.
•SSID: SSID (Service Set Identifier) is a name that identifies a wireless
network, access points, and wireless devices attempting to connect
to a specific wireless network must use the same SSID. The SSID is
case sensitive.
•Operation Mode: Operation Mode refers to the type of wireless
connections (see "Wireless network name and network password"
on page 145).
-Ad-hoc: Allows wireless devices to communicate directly with
each other in a peer-to-peer environment.
-Infrastructure: Allows wireless devices to communicate with
each other through an access point.
If your network’s Operation Mode is Infrastructure, select the SSID of the
access point. If the Operation Mode is Ad-hoc, select the machine’s SSID.
8
Click Next.
If the wireless security setting window appears, enter the registered
password (network password) and click Next.
9
The confirmation window appears, please check your wireless setup. If
the setup is right, click Apply.
Wireless network setup
163
2. Using a Network-Connected Machine
Disconnect the network cable (standard or network). Your machine should
then start communicating wirelessly with the network. In case of Ad-hoc
mode, you can use a wireless LAN and wired LAN simultaneously.
10
Insert the supplied software CD into your CD-ROM drive, and follow the
instructions in the window to set up the wireless network.
19
Turning the Wi-Fi network on/off
If your machine has a display, you can also turn on/off the Wi-Fi from the
machine’s control panel using the Network menu.
1
Check whether the network cable is connected to the machine. If not,
connect the machine with a standard network cable.
2
Start a web browser such as Internet Explorer, Safari, or Firefox and enter
your machine’s new IP address in the browser window.
For example,
3
Click Login on the upper right of the SyncThru™ Web Service website.
4
Type in the ID and Password, then click Login. We recommend you to
change the default password for security reasons.
•ID: admin
•Password: sec00000
5
When the SyncThru™ Web Service window opens, click Network
Settings.
6
Click Wireless > Custom.
You can also turn the Wi-Fi network on/off.
20
Setting the Wi-Fi Direct for mobile printing
Wi-Fi Direct is an easy-to-setup peer-to-peer connection method between the
Wi-Fi Direct certified printer and a mobile device that provides a secure
connection and better throughput than ad hoc mode.
With Wi-Fi Direct, you can connect your printer to a Wi-Fi Direct network while
concurrently connecting to an access point. You can also use a wired network
and a Wi-Fi Direct network simultaneously so multiple users can access and print
documents both from Wi-Fi Direct and from a wired network.
Wireless network setup
164
2. Using a Network-Connected Machine
•You cannot connect your mobile device to the internet through the
printer’s Wi-Fi Direct.
•The supported protocol list may differ from your model, Wi-Fi Direct
networks do NOT support IPv6, network filtering, IPSec, WINS, and SLP
services.
•The maximum number of devices that can be connected via Wi-Fi Direct
is 3.
Setting up Wi-Fi Direct
You can enable Wi-Fi Direct feature by one of the following methods.
From the USB cable-connected computer(recommended)
After the driver installation is complete, Samsung Easy Printer Manager can be
set and changes in the Wi-Fi Direct can be made.
Samsung Easy Printer Manager is Available for Windows
and Mac OS users only.
-From the Start menu, select Programs or All Programs > Samsung
web pages, and PDFs, scanning is also supported. If you have a Samsung
multifunction printer, scan any document into a JPG, PDF, or PNG format for
quick and easy viewing on your mobile device.
23
Downloading Samsung MobilePrint
To download Samsung MobilePrint, go to the application store (Samsung
Apps, Play Store, App Store) on your mobile device, and just search for
“Samsung MobilePrint.” You can also visit iTunes for Apple devices on your
computer.
24
Supported Mobile OS
•Android OS 2.1 or higher
•iOS 4.0 or higher
25
Supported devices
•iOS 4.0 or higher: iPod Touch, iPhone, iPad
•Android 2.1 or higher: Galaxy S series, Galaxy Note series, Galaxy Tab series,
Galaxy Camera series, and Android mobile device
171
2. Using a Network-Connected Machine
AirPrint
Network model only (see "Features by models" on page 8).
26
Setting up AirPrint
Bonjour(mDNS) and IPP protocols are required on your machine to use the
AirPrint feature. You can enable the AirPrint feature by one of the following
methods.
1
Check whether the machine is connected to the network.
2
Start a web browser such as Internet Explorer, Safari, or Firefox and enter
your machine’s new IP address in the browser window.
For example,
3
Click Login in the upper right of the SyncThru™ Web Service website.
4
Type in the ID and Password, then click Login. If it’s your first time
logging into SyncThru™ Web Service, type in the below default ID and
password. We recommend you to change the default password for
security reasons.
•ID: admin
•Password: sec00000
5
When the SyncThru™ Web Service window opens, click Settings >
Network Settings.
6
Click AirPrint .
You can enable the AirPrint.
27
Printing via AirPrint
For example, the iPad manual provides these instructions:
1
Open your email, photo, web page, or document you want to print.
2
Touch the action icon().
3
Select your printer driver name and option menu to set up.
4
Touch Print button. Print it out.
AirPrint allows you to wirelessly print directly from an iPhone, iPad,
and iPod touch running the latest version of iOS.
AirPrint
172
2. Using a Network-Connected Machine
Cancelling print job: To cancel the printing job or view the print summary,
click the print center icon () in multitasking area. You can click cancel in
the print center.
173
2. Using a Network-Connected Machine
Google Cloud Print™
Google Cloud Print™ is a service that allows you to print to a printer using your
smart phone, tablet, or any other web-connected devices. Just register your
Google account with the printer, and you are ready to use the Google Cloud
Print™ service. You can print your document or email with Chrome OS, Chrome
browser, or a Gmail™/ Google Docs™ application on your mobile device, so you
don’t need to install the printer driver on the mobile device.Refer to the Google
website (http://www.google.com/cloudprint/learn/ or http://
support.google.com/cloudprint) for more information about Google Cloud
Print™.
28
Registering your Google account to the printer
•Make sure the printer machine is turned on and connected to a wired or
wireless network that has access to the Internet.
•You should create your Google account in the advance.
1
Open the Chrome browser.
2
Visit www.google.com.
3
Sign in to the Google website with your Gmail™ address.
4
Enter your printer’s IP address in the address field and press the Enter key
or click Go.
5
Click Login in the upper right corner of the SyncThru™ Web Service
website.
6
If it’s your first time logging into SyncThru™ Web Service you need to
log-in as an administrator. Type in the below default ID and Password.
We recommend you to change the default password for security
reasons.
•ID: admin
•Password: sec00000
If the network environment is using a proxy server, you need to configure
the proxy’s IP and port number from Settings > Network Settings >
Google Cloud Print > Proxy Setting. Contact your network service
provider or network administrator for more information.
7
When the SyncThru™ Web Service window opens, click Settings >
Network Settings > Google Cloud Print.
8
Enter your printer’s name and description.
9
Click Register.
The confirmation pop-up window appears.
If you set the browser to block pop-ups, the confirmation window will not
appear. Allow the site to show pop-ups.
Google Cloud Print™
174
2. Using a Network-Connected Machine
10
Click Finish printer registration.
11
Click Manage your printers.
Now your printer is registered with Google Cloud Print™ service.
Google Cloud Print™-ready devices will appear in the list.
29
Printing with Google Cloud Print™
The printing procedure varies depending on the application or the device you
are using.You can see the application list that supports Google Cloud Print™
service.
Make sure the printer is turned on and connected to a wired or wireless
network that has access to the Internet.
Printing from an application on mobile device
The following steps are an example of using the Google Docs™ app from
Android mobile phone.
1
Install the Cloud Print application on your mobile device.
If you do not have the application, download it from the application store
such as Android Market or App Store.
2
Access the Google Docs™ application from your mobile device.
3
Tap the option button of the document that you want to print.
4
Tap the send button.
5
Tap the Cloud Print button.
6
Set the printing options if you want.
7
Tap Click here to Print.
Printing from the Chrome browser
The following steps are an example of using the Chrome browser.
1
Run Chrome.
2
Open the document or email that you want to print.
3
Click the wrench icon in the browser’s top right corner.
4
Click Print. A new tab for printing appears.
Google Cloud Print™
175
2. Using a Network-Connected Machine
5
Select Print with Google Cloud Print.
6
Click the Print button.
3.Useful Setting Menus
This chapter explains how to browse the current status of your machine, and the method of setting for advanced
machine setup.
•Before you begin reading a chapter177
•Information178
•Layout179
•Paper180
•Graphic181
•System Setup182
•Emulation185
•Network186
•Job Management188
177
3. Useful Setting Menus
Before you begin reading a chapter
This chapter explains all the features available for this series' models to help users easily understand the features.
You can check the features available for each model in the Basic Guide (see "Menu overview" on page 30).
The following are tips for using this chapter
•The control panel provides access to various menus to set up the machine or use the machine’s functions. These menus can be accessed by pressing (Menu).
•Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
•For models that do not have the (Menu) on the control panel, this feature is not applicable (see "Control panel overview" on page 22).
•Some menu names may differ from your machine depending on its options or the models.
178
3. Useful Setting Menus
Information
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > Information on the control panel.
ItemDescription
Menu Map
Prints the menu map which shows the layout and
current settings of this machine.
ConfigurationPrints a report on the machine's overall configuration.
Demo Page
Prints the demo page to check whether your machine is
printing properly or not.
Supplies Info.Prints supplies’ information page.
Usage Counter
Prints a usage page. The usage page contains the total
number of pages printed.
Account
This is only available when Job Accounting is enabled
from the SyncThru™ Web Admin Service. You can print
a report of printout counts for each user.
PCL FontPrints the PCL font list.
PS FontPrints the PS font list.
EPSON FontPrints the EPSON font list.
KSC5843 Font
a
Prints the KSC5843 font list.
KSC5895 Font
a
Prints the KSC5895 font list.
KSSM Font
a
Prints the KSSM font list.
a.This option may not be available depending on your country.
ItemDescription
179
3. Useful Setting Menus
Layout
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > Layout on the control panel.
ItemDescription
Orientation
Selects the direction in which information is printed on a
page.
•Portrait
•Landscape
Margin
•Common Margin: Sets the margin for each side of
paper.
•MP Tray: Sets the paper margins in multi-purpose tray.
•Tray X: Sets the paper margins for the paper trays.
•Emulation Mar.: Sets the paper margins for emulation
print page.
Duplex
To print on both sides of the paper, choose the binding
edge.
•Off: Disables this option.
•Long Edge
•Short Edge
ItemDescription
180
3. Useful Setting Menus
Paper
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > Paper on the control panel.
ItemDescription
CopiesSelects the number of copies.
MP Tray/ [Tray <x>]
•Paper Size: Selects the default paper size.
•Paper Type: Selects the paper type currently loaded
in the tray.
Paper Source
Sets the default paper tray to use.
Auto: You can set the machine to automatically
change to the tray with the same sized paper
when the tray in use is empty.
181
3. Useful Setting Menus
Graphic
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > Graphic on the control panel.
ItemDescription
Resolution
Specifies the number of dots printed per inch (dpi). The
higher the setting, the sharper printed characters and
graphics.
Clear TextPrints text darker than on a normal document.
Auto CR
Allows you to append the required carriage return to
each line feed, which is useful for Unix or DOS users.
182
3. Useful Setting Menus
System Setup
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > System Setup on the control panel.
ItemDescription
Date & Time
a
Sets the date and time.
Clock Mode
a
Selects the format for displaying time between 12
hours and 24 hours.
Language
Sets the language of the text that appears on the
control panel display.
Default PaperYou can set the default paper size to use.
Power Save
Sets how long the machine waits before going to
power save mode.
When the machine does not receive data for an
extended period of time, power consumption is
automatically lowered.
Wakeup Event
When this option is On, you can wake up the machine
from the power saving mode with the following
actions:
•Loading paper in a tray.
•Opening or closing the front cover.
•Pulling a tray out or pushing a tray in.
Job Timeout
When there is no input for a certain period of time, the
machine cancels the current job. You can set the
amount of time the machine will wait before canceling
the job.
Altitude Adj.
Optimize print quality according to the machine’s
altitude ("Altitude adjustment" on page 190).
Auto Continue
Determine whether or not the machine continues
printing when it detects the paper does not match the
paper settings.
•0 Sec: This option allows you to continue printing
when the paper size you have set is mismatched
with the paper in the tray.
•30 Sec: If a paper mismatch occurs, an error message
will display. The machine waits for about 30 second,
then automatically clear the message and continue
printing.
•Off: If a paper mismatch occurs, the machine waits
until you insert the correct paper.
ItemDescription
System Setup
183
3. Useful Setting Menus
Auto Tray Swi.
Determine whether or not the machine continues
printing when it detects the paper does not match. For
example, if both tray 1 and tray 2 are filled with the
same size paper, the machine automatically prints from
tray 2 after the tray 1 runs out of paper.
This option does not appear if you selected
Auto for Paper Source from printer driver.
Paper Substit.
Automatically substitutes the printer driver’s paper size
to prevent the paper mismatch between Letter and A4.
For example, if you have A4 paper in the tray but you
set the paper size to Letter in the printer driver, the
machine prints on A4 paper and vice versa.
Tray Protect.
Decides to use or not use the Auto Tray Swi. feature. If
you set tray 1 to on, for example, then tray 1 is excluded
during tray switching.
SkipBlankPage
The printer detects the printing data from computer
whether a page is empty or not. You can set to print or
skip the blank page.
ItemDescription
Maintenance
•CLR Empty Msg.: This option appears only when
toner cartridge is empty.
•Supplies Life: Allows you to check how many pages
are printed and how much toner is left in the
cartridge.
•Image Mgr.: Allows you to adjust the density.
•TonerLow Alert: If toner in the cartridge has run
out, a message informing the user to change the
toner cartridge appears. You can set the option for
this message to appear or not.
•ImgU. Low Alert
b
: Allows you to set the alarm for
when the imaging unit is low.
M3325/M3825/M4025 series only.
•RAM Disk: Enables/disables RAM disk to manage
jobs.
Toner Save
Activating this mode extends the life of your toner
cartridge and reduces your cost per page beyond what
one would experience in the normal mode, but it
reduces print quality.
ItemDescription
System Setup
184
3. Useful Setting Menus
Eco Settings
Allows you to save print resources and enables eco-
friendly printing (see "Eco printing" on page 49).
•Default Mode: Select whether to turn the Eco mode
on or off.
OnForce: Sets the Eco mode on. If a user wants
to turn the Eco mode off, the user needs to
enter the password.
•Select Temp.: Selects the eco template set from the
SyncThru™ Web Service.
Auto Power OffTurns power off automatically when the machine has
been in power save mode for the length of time set in
Auto Power Off > On > Timeout.
•To turn the machine on again, press the
(Power) button on the control panel (make
sure the main power switch is on).
•If you run the printer driver or Samsung Easy
Printer Manager, the time automatically
extends.
•While the machine is connected to the
network or working on a print job, Auto
Power Off feature doesn't work.
ItemDescription
a.M382xDW only
b.M3325/M3825/M4025 series only.
185
3. Useful Setting Menus
Emulation
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > Emulation on the control panel.
ItemDescription
Emulation Type
The machine language defines how the computer
communicates with the machine.
SetupSets the detailed settings for the selected emulation type.
186
3. Useful Setting Menus
Network
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview" on
page 30).
To change the menu options:
•Press (Menu) > Network on the control panel.
You can also use this feature from the SyncThru™ Web Service. Open the
Web browser from your networked computer and type the IP address of
your machine. When SyncThru™ Web Service opens, click Settings >
Network Settings (see "Using SyncThru™ Web Service" on page 215).
OptionDescription
TCP/IP (IPv4)
Selects the appropriate protocol and configure
parameters to use the network environment (see "Setting
IP address" on page 130).
There are lots of parameters to be set. If you are
not sure, leave as is, or consult the network
administrator.
TCP/IP (IPv6)
Selects this option to use the network environment
through IPv6 (see "IPv6 configuration" on page 142).
Ethernet
Configure the ethernet port and network transmission
speed.
Turn the power off and on after you change this
option.
802.1x
You can select the user authentication for network
communication. For detailed information consult the
network administrator.
Wi-Fi
Select this option to use the wireless network (see
"Wireless network setup" on page 145).
OptionDescription
Network
187
3. Useful Setting Menus
Protocol Mgr.
You can activate or deactivate the following protocols.
•HTTP: You can sets whether to use SyncThru™ Web
Service or not.
•WINS: You can configure the WINS server.
WINS(Windows Internet Name Service) is used in the
Windows operating system.
•SNMP V1/V2: You have to enable this option to use
SNMP V1/V2 protocol. Administrator’s can use SNMP
to monitor and manage machines on the network.
•UPnP(SSDP): You have to enable this option to use
UPnP(SSDP) protocol.
•MDNS: You have to enable this option to use MDNS
(Multicast Domain Name System) protocol.
•SetIP: You have to enable this option to use SetIP
protocol.
•SLP: You can configure SLP (Service Location
Protocol) settings. This protocol allows host
applications to find services in a local area network
without prior configuration.
Turn the power off and on after you change this
option.
Network Conf.
This list shows information on your machine’s network
connection and configuration (see "Printing a network
configuration report" on page 130).
OptionDescription
Clear Setting
Reverts the network settings to the default values.
Turn the power off and on.
OptionDescription
188
3. Useful Setting Menus
Job Management
•This feature is not supported for M382xD.
•Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine (see "Menu overview"
on page 30).
To change the menu options:
•Press (Menu) > Job Management on the control panel.
ItemDescription
Active JobShows the print job lists that are waiting to be printed.
Secured JobShows the print job lists that are secured on the disk.
Stored JobShows the print job lists that are stored on the disk.
Filing Policy
If the memory already has the same name when you
entered a new file name, you can rename or overwrite it.
4.Special Features
This chapter explains special printing features.
•Altitude adjustment190
•Entering various characters191
•Printing features192
•Using optional device features208
•The procedures in this chapter are mainly based on Windows 7.
•It may be necessary to press OK to navigate to lower-level menus for some models.
190
4. Special Features
Altitude adjustment
Print quality is affected by atmospheric pressure, which is determined by the
height of the machine above sea level. The following information will guide you
on how to set your machine for the best print quality.
Before you set the altitude value, determine the altitude where you are.
1High 4
2High 3
3High 2
4High 1
5Normal
You can set the altitude value from Device Settings in Samsung Easy Printer
Manager program.
•For Windows and Mac users, you set from Samsung Easy Printer Manager
> (Switch to advanced mode) > Device Settings, see "Device
Settings" on page 221.
•If your machine is connected to the network, you can set the altitude via
SyncThru™ Web Service (see "Using SyncThru™ Web Service" on page
215).
•You can also set the altitude in System Setup option on the machine’s
display (see "Machine’s basic settings" on page 33).
0
4,000 m
(13,123 ft)
3,000 m
(9,842 ft)
2,000 m
(6,561 ft)
1,000 m
(3,280 ft)
4
3
2
1
5,000 m
(16,404 ft)
5
191
4. Special Features
Entering various characters
M382xND/M382xDW/M402xND only.
As you perform various tasks, you may need to enter names and numbers.
1
Entering alphanumeric characters
Press the button until the correct letter appears on the display. For example, to
enter the letter O, press 6, labeled with MNO. Each time you press 6, the display
shows a different letter, M, N, O, m, n, o and finally 6. To find the letter that you
want to enter, see "Keypad letters and numbers" on page 191.
•You can enter a space by pressing 1 twice.
•To delete the last digit or character, press the arrow button.
2
Keypad letters and numbers
•Special character sets may differ from your machine depending on its
options or the models.
•Some of the follow key values may not appear depending on the job you
are doing.
KeyAssigned numbers, letters, or characters
1@ / . ’ 1
2A B C a b c 2
3D E F d e f 3
4G H I g h i 4
5J K L j k l 5
6M N O m n o 6
7P Q R S p q r s 7
8T U V t u v 8
9W X Y Z w x y z 9
0& + - , 0
** % ^ _ ~ ! # $ ( ) [ ]
(These symbols are available when you type for network authentication.)
## = | ? " : { } < > ;
(These symbols are available when you type for network authentication.)
192
4. Special Features
Printing features
•For basic printing features, refer to the Basic Guide (see "Basic printing"
on page 46).
•This feature may not be available depending on model or optional goods
(see "Features by models" on page 8).
3
Changing the default print settings
1
Click the Windows Start menu.
2
Select Control Panel > Devices and Printers.
3
Right-click on your machine.
4
Select Printing preferences.
If Printing preferences has a ▶, you can select other printer drivers
connected to the selected printer.
5
Change the settings on each tab.
6
Click OK.
If you want to change the settings for each print job, change it in Printing
Preferences.
4
Setting your machine as a default machine
1
Click the Windows Start menu.
2
Select Control Panel > Devices and Printers.
3
Select your machine.
4
Right-click your machine and select Set as Default Printer.
If Printing preferences has a ▶, you can select other printer drivers
connected to the selected printer.
Printing features
193
4. Special Features
5
Using advanced print features
•See "Features by models" on page 8.
•XPS printer driver: used to print XPS file format.
-The XPS printer driver can be installed only on Windows Vista OS or
higher.
-Install optional memory when an XPS job does not print because the
printer is out of memory.
-You can install the XPS printer driver when you insert the software CD
into your CD-ROM drive. For windows, select the printer XPS driver in
the Select Software to Install window.
Printing to a file (PRN)
You will sometimes need to save the print data as a file.
1
Check the Print to file box in the Print window.
2
Click Print.
3
Type in the destination path and the file name, and then click OK.
For example, c:\Temp\file name.
If you type in only the file name, the file is automatically saved in My
Documents, Documents and Settings, or Users. The saved folder may
differ, depending on your operating system or the application you are
using.
Printing features
194
4. Special Features
Understanding special printer features
You can use advanced printing features when using your machine.
To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print
settings. The machine name, that appears in the printer properties window may differ depending on the machine in use.
•Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
•Select the Help menu or press F1 on your keyboard and click on any option you want to know about (see "Using help" on page 48).
ItemDescription
Multiple Pages per
Side
Selects the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages will be reduced in size and
arranged in the order you specify. You can print up to 16 pages on one sheet.
Poster Printing
Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets
together to form one poster-size document.
Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab
to make it easier to paste the sheets together.
Printing features
195
4. Special Features
Booklet Printing
a
Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce
a booklet.
•If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media.
•The Booklet Printing option is not available for all paper sizes. Select the available paper Size option under the Paper tab to see what
paper sizes are available.
•If you select an unavailable paper size, this option can be automatically canceled. Select only available paper (paper without or
mark).
Double-sided
Printing
Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented.
You can use this feature with Letter, Legal, A4, US Folio or Oficio sized paper
ItemDescription
8
9
Printing features
196
4. Special Features
Double-sided
Printing
•Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine.
•None: Disables this feature.
•Long Edge: This option is the conventional layout used in bookbinding.
•Short Edge: This option is the conventional layout used in calendars.
•Reverse Double-Sided Printing: Check this option to reverse the print order when duplex printing.
Paper OptionsChanges the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the
document.
WatermarkThe watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters
reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document.
ItemDescription
Printing features
197
4. Special Features
Watermark
(Creating a
watermark)
a To change the print settings from your software application, access Printing Preferences.
b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears.
c Enter a text message in the Watermark Message box.
You can enter up to 256 characters. The message displays in the preview window.
Watermark
(Editing a watermark)
a To change the print settings from your software application, access Printing Preferences.
b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears.
c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options.
d Click Update to save the changes.
e Click OK or Print until you exit the Print window.
Watermark
(Deleting a
watermark)
a To change the print settings from your software application, access Printing Preferences.
b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears.
c Select the watermark you want to delete from the Current Watermarks list and click Delete.
d Click OK or Print until you exit the Print window.
Overlay
a
This option is available only when you use the PCL/SPL printer driver (see "Software" on page 9).
An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document.
Overlays are often used to take the place of letterhead paper. Rather than using preprinted letterhead, you can create an overlay containing
exactly the same information that is currently on your letterhead. To print a letter with your company’s letterhead, you do not need to load
preprinted letterhead paper in the machine: just print the letterhead overlay on your document.
To use a page overlay, you must create a new page overlay containing your logo or image.
•The overlay document size must be the same as the document you print with the overlay. Do not create an overlay with a watermark.
•The resolution of the overlay document must be the same as that of the document you will print with the overlay.
ItemDescription
Printing features
198
4. Special Features
Overlay
a
(Creating a new page
overlay)
a To save the document as an overlay, access Printing Preferences.
b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears.
c In the Edit Overlay window, click Create.
d In the Save As window, type a name up to eight characters in the File name box. Select the destination path, if necessary (The default is
C:\Formover).
e Click Save. The name appears on the Overlay List.
f Click OK or Print until you exit the Print window.
The file is not printed. Instead, it is stored on your computer hard disk drive.
Overlay
a
(Using a page overlay)
a Click the Advanced tab.
b Select the desired overlay from the Text drop-down list.
c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you
want to use.
If you have stored the overlay file you want to use in an external source, you can also load the file when you access the Open window.
After you select the file, click Open. The file appears in the Overlay List box and is available for printing. Select the overlay from the Overlay
List box.
d If necessary, check Confirm Page Overlay When Printing box. If this box is checked, a message window appears each time you submit a
document for printing, asking you to confirm printing an overlay on your document.
If this box is not checked and an overlay has been selected, the overlay automatically prints with your document.
e Click OK or Print until you exit the Print window.
Overlay
a
(Deleting a page
overlay)
a In the Printing Preferences window, click the Advanced tab.
b Select Edit in the Text drop down list.
c Select the overlay you want to delete from the Overlay List box.
d Click Delete.
e When a confirming message window appears, click Yes.
f Click OK or Print until you exit the Print window. You can delete page overlays that you no longer use.
ItemDescription
Printing features
199
4. Special Features
Print Mode
b
• This feature is available only if you have installed the optional memory or mass storage device (HDD) (see "Variety feature" on page
10).
•Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
•To enable this feature, check Storage Options (see "Setting Device Options" on page 67).
•Without installing the optional memory or mass storage device (HDD) in the machine, the RAM disk feature provides only 3 options:
Normal, Proof, and Confidential.
•Print Mode: The default Print Mode is Normal, which is for printing without saving the printing file in the memory.
-Normal: This mode prints without storing your document in the optional memory.
-Proof: This mode is useful when you print more than one copy. You can print one copy first to check, then print the rest of the copies later.
-Confidential: This mode is used for printing confidential documents. You need to enter a password to print.
-Store: Select this setting to save a document in the optional memory or mass storage device (HDD) without printing.
-Store and Print: This mode is used when printing and storing document at the same time.
-Spool: This option can be useful when handling large amounts of data. If you select this setting, the printer spools the document into the
optional memory or mass storage device (HDD) and then prints it from the optional memory or mass storage device (HDD) queue,
decreasing the computer’s work load.
-Print Schedule: Select this setting to print the document at a specified time.
•Job Name: This option is used when you need to find a stored file using the control panel.
•User ID: This option is used when you need to find a stored file using the control panel. The user name automatically appears as the
user name that you use to log on Windows.
•Enter Password: If the Property of the document you selected is secured, you have to enter the password for the document.This
option is used for loading a stored file using the control panel.
•Confirm Password: Re-enter the password to confirm it.
ItemDescription
Printing features
200
4. Special Features
Job Accounting
b
This option allows you to print with the given permission.
•User permission: If you check this option, only users with user permission can start a print job.
•Group permission: If you check this option, only groups with group permission can start a print job.
•Select the Help menu or press F1 on your keyboard and click on any option you want to know about (see "Using help" on page 48).
•Administrators can enable job accounting and configure permissions in the control panel or SyncThru™ Web Admin Service.
a.This option is not available when you use XPS driver.
b.Not supported for M382xD.
ItemDescription
Printing features
201
4. Special Features
6
Using Direct Printing Utility
•This feature is not supported for M382xD.
• Direct Printing Utility may not be available depending on model or
optional goods (see "Software" on page 9).
•Available for Windows OS users only.
What is Direct Printing Utility?
Direct Printing Utility is a program that sends the PDF files directly to your
machine to print without having to opening the file.
To install this program:
Download the software from the Samsung website then unpack and install it:
(http://www.samsung.com > find your product > Support or Downloads).
•You cannot print PDF files that are restricted. Deactivate the printing
restriction feature and retry printing.
•You cannot print PDF files that are restricted by a password. Deactivate
the password feature, and retry printing.
•Whether or not a PDF file can be printed using the Direct Printing Utility
program depends on how the PDF file was created.
•The Direct Printing Utility program supports PDF version 1.7 and below.
For higher versions, you must open the file to print it.
Printing
There are several ways you can print using the Direct Printing Utility.
1
From the Start menu select Programs or All Programs .
•For Windows 8, from Charms, select Search > Apps.
2
Find Samsung Printers > Direct Printing Utility.
3
Select your machine from the Select Printer drop-down list and click
Browse.
4
Select the file you wish to print and click Open.
The file is added in the Select Files section.
5
Customize the machine settings for your needs.
6
Click Print. The selected PDF file is sent to the machine.
Printing features
202
4. Special Features
Using the right-click menu
1
Right-click on the PDF file to print and select Direct Printing.
The Direct Printing Utility window appears with the PDF file is added.
2
Select the machine to use.
3
Customize the machine settings.
4
Click Print. The selected PDF file is sent to the machine.
7
Mac printing
Some features may not be available depending on models or options. It
means that the features are not supported.
Printing a document
When you print with a Mac, you need to check the printer driver settings in each
application you use. Follow the steps below to print from a Mac:
1
Open the document to print.
2
Open the File menu and click Page Setup (Document Setup in some
applications).
3
Choose your paper size, orientation, scaling, other options, and make
sure that your machine is selected. Click OK.
4
Open the File menu and click Print.
5
Choose the number of copies and indicate which pages to print.
6
Click Print.
Printing features
203
4. Special Features
Changing printer settings
You can use advanced printing features when using your machine.
Open an application and select Print from the File menu. The machine name,
which appears in the printer properties window, may differ depending on the
machine in use. Except for the name, the composition of the printer properties
window is similar to the following.
Printing multiple pages on one sheet
You can print more than one page on a single sheet of paper. This feature
provides a cost-effective way to print draft copies.
1
Open an application, and select Print from the File menu.
2
Select Layout from the drop-down list under Orientation. In the Pages
per Sheet drop-down list, select the number of pages you want to print
on one sheet of paper.
3
Select the other options to use.
4
Click Print.
The machine prints the selected number of pages to print on one sheet
of paper.
Printing on both sides of the paper
Some features may not be available depending on models or options. It
means that the features are not supported (see "Variety feature" on page
10).
Before printing in the duplex mode, decide on which edge you will be binding
your finished document. The binding options are, as follows:
•Long-Edge Binding: This option is the conventional layout used in book
binding.
•Short-Edge Binding: This option is the type often used with calendars.
1
From your Mac application, select Print from the File menu.
2
Select Layout from the drop-down list under Orientation.
3
Select a binding orientation from the Two-Sided option.
4
Select the other options to use.
5
Click Print and the machine prints on both sides of the paper.
If you print more than 2 copies, the first copy and the second copy might
print on the same sheet of paper. Avoid printing on both sides of paper
when you are printing more than 1 copy.
Printing features
204
4. Special Features
Using help
Click the question mark on the bottom-left corner of the window and click on
the topic you want to know about. A pop-up window appears with information
about that option's feature, which is provided from the driver.
8
Linux printing
Some features may not be available depending on models or options. It
means that the features are not supported.
Printing from applications
There are a lot of Linux applications that allow you to print using Common UNIX
Printing System (CUPS). You can print on your machine from any such
application.
1
Open the document to print.
2
Open the File menu and click Page Setup (Print Setup for some
applications).
3
Choose your paper size, orientation, and make
sure that your machine is selected. Click Apply.
4
Open the File menu and click Print.
5
Select your machine to print.
6
Choose the number of copies and indicate which pages to print.
7
Change other printing options in each tab, if necessary.
8
Click Print.
Automatic duplex printing may not be available depending on models. You
can alternatively use the lpr printing system or other applications for odd-
even printing (see "Features by models" on page 8).
Printing features
205
4. Special Features
Printing files
You can print text, image, pdf files on your machine using the standard
CUPS directly from the command line interface. The CUPS lp or lpr utility allows
you to do that. You can print these files by using below command format.
"lp -d <printer name>-o<option> <file name>"
Please refer to lp or lpr man page on your system for more details.
Configuring Printer Properties
Using the Printer Properties window provided by the Printers configuration,
you can change the various properties for your machine as a printer.
1
Open the Unified Driver Configurator.
If necessary, switch to Printers configuration.
2
Select your machine on the available printers list and click Properties.
3
The Printer Properties window appears.
The following five tabs display at the top of the window:
•General: Allows you to change the printer location and name. The
name entered in this tab displays on the printer list in Printers
configuration.
•Connection: Allows you to view or select another port. If you change
the machine port from USB to parallel or vice versa while in use, you
must re-configure the machine port in this tab.
•Driver: Allows you to view or select another machine driver. By
clicking Options, you can set the default device options.
•Jobs: Shows the list of print jobs. Click Cancel job to cancel the
selected job and select the Show completed jobs check box to see
previous jobs on the job list.
•Classes: Shows the class that your machine is in. Click Add to Class
to add your machine to a specific class or click Remove from Class
to remove the machine from the selected class.
4
Click OK to apply the changes and close the Printer Properties window.
Printing features
206
4. Special Features
9
Unix printing
Some features may not be available depending on models or options. It
means that the features are not supported (see "Features by models" on
page 8).
Proceeding the print job
After installing the printer, choose any of the image, text, or PS files to print.
1
Execute “printui <file_name_to_print>” command.
For example, if you are printing “document1”
printui document1
This will open the UNIX Printer Driver Print Job Manager in which the
user can select various print options.
2
Select a printer that has been already added.
3
Select the printing options from the window such as Page Selection.
4
Select how many copies are needed in Number of Copies.
To take advantage of the printer features provided by your printer driver,
press Properties.
5
Press OK to start the print job.
Changing the machine settings
The UNIX printer driver Print Job Manager in which the user can select various
print options in printer Properties.
The following hot keys may also be used: “H” for Help, “O” for OK, “A” for Apply,
and “C” for Cancel.
General tab
•Paper Size: Set the paper size as A4, Letter, or other paper sizes, according
to your requirements.
•Paper Type: Choose the type of the paper. Options available in the list box
are Printer Default, Plain, and Thick.
•Paper Source: Select from which tray the paper is used. By default, it is Auto
Selection.
•Orientation: Select the direction in which information is printed on a page.
•Duplex: Print on both sides of paper to save paper.
208
4. Special Features
Using optional device features
•This feature is not supported for M382xD.
•Some features may not be available depending depending on model or
optional goods (see "Variety feature" on page 10).
10
From the printer driver
If you install the optional device, you can use advanced printing features, such
as proofing a job and printing a private job in the Print window. Check the mass
storage (HDD) or RAM disk option in Device Options, then you can select the
various features from Print Mode (see "Setting Device Options" on page 67).
1
Open the document you want to print.
2
Select Print from the File menu. The Print window appears.
3
Select your printer driver from the Select Printer list.
4
Click Properties or Preferences .
5
Click the each tab then select Print Mode.
6
Select the option you want (see "Understanding special printer features"
on page 194).
11
From the control panel
If your machine has optional mass storage device (HDD) or RAM disk, you can
use these features from the (Menu)button> System Setup> Job
Management.
Using optional device features
209
4. Special Features
Some menus may not appear on the display depending on options or
models. If so, it is not applicable to your machine.
•Active Job: All of the print jobs waiting to be printed are listed in the active
job queue in the order you sent them to the printer. You can delete a job
from the queue before printing, or promote a job to print sooner.
•Secured Job: You can print or delete a secured job. Shows the list of secured
jobs the user has set in the printer driver. You need to enter the user name
and password set in the printer driver.
•Stored Job: You can print or delete a stored job.
•Filing Policy: You can choose the file policy for generating file name before
you proceed with the job through optional memory. If the optional memory
already has the same name when you entered a new file name, you can
rename or overwrite it.
5.Useful Management
Tools
This chapter introduces management tools provided to help you make full use of your machine.
•Accessing management tools211
•Easy Capture Manager212
•Samsung AnyWeb Print213
•Easy Eco Driver214
•Using SyncThru™ Web Service215
•Using Samsung Easy Printer Manager219
•Using Samsung Printer Status222
•Using Samsung Printer Experience224
•Using the Linux Unified Driver Configurator230
211
5. Useful Management Tools
Accessing management tools
Samsung provides a variety of management tools for Samsung printers.
1
Make sure that the machine is connected to your computer and powered on.
2
From the Start menu, select Programs or All Programs.
•For Windows 8, from the Charms, select Search > Apps.
3
Find Samsung Printers.
4
Under Samsung Printers, you can see installed management tools.
5
Click the management tool you want to use.
•After installing the driver, for some management tools, you can access them directly from the Start menu > Programs or All Programs.
•For Windows 8, after installing the driver, for some management tools, you can access them directly from the Start screen by clicking on the corresponding tile.
212
5. Useful Management Tools
Easy Capture Manager
•This feature may not be available depending on model or optional goods (see "Software" on page 9).
•Available for Windows OS users only (see "Software" on page 9).
Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited.
213
5. Useful Management Tools
Samsung AnyWeb Print
•This feature may not be available depending on model or optional goods (see "Software" on page 9).
•Available for Windows and Mac OS users only (see "Software" on page 9).
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program.
Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
214
5. Useful Management Tools
Easy Eco Driver
•This feature may not be available depending on model or optional goods (see "Software" on page 9).
•Available for Windows OS users only (see "Software" on page 9).
With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. To use this application, Printer Properties > Basic tab > Start Easy Eco
Driver before printing job checkbox should be checked.
Easy Eco Driver also allows you to do simple editing such as removing images and texts, changing fonts, and more. You can save frequently used settings as a preset.
How to use:
1 Open a document to print.
2 Print the document.
A preview window appears.
3 Select the options you want to apply to the document.
You can see the preview of the applied features.
4 Click Print.
Using SyncThru™ Web Service
216
5. Useful Management Tools
Information tab
This tab gives you general information about your machine. You can check
things, such as remaining amount of toner. You can also print reports, such as an
error report.
•Active Alerts: Shows the alerts that have occurred in the machine and their
severity.
•Supplies: Shows how many pages are printed and amount of toner left in
the cartridge.
•Usage Counters: Shows the usage count by print types: simplex and
duplex.
•Current Settings: Shows the machine’s and network’s information.
•Print information: Prints reports such as system related reports, e-mail
address, and font reports.
Settings tab
This tab allows you to set configurations provided by your machine and
network. You need to log-in as an administrator to view this tab.
•Machine Settings tab: Sets options provided by your machine.
•Network Settings tab: Shows options for the network environment. Sets
options such as TCP/IP and network protocols.
Security tab
This tab allows you to set system and network security information. You need to
log-in as an administrator to view this tab.
•System Security: Sets the system administrator’s information and also
enables or disables machine features.
•Network Security: Sets settings for HTTPs, IPSec, IPv4/IPv6 filtering, 802.1x,
and Authentication servers.
•User Access Control: Classifies users into several groups according to each
user’s role. Each user’s authorization, authentication and accounting will be
controlled by the group’s role definition.
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware and
setting contact information for sending emails. You can also connect to
Samsung website or download drivers by selecting the Link menu.
•Firmware Upgrade: Upgrade your machine’s firmware.
•Contact Information: Shows the contact information.
•Link: Shows links to useful sites where you can download or check
information.
•License Management: License management provides settings for or
settings of installed applications and application license.
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217
5. Useful Management Tools
•Cloning: You can import or export (transfer) various settings (machine
setting, network information, address book, etc.) between devices that have
the Cloning feature in SyncThru™ Web Service.
3
E-mail notification setup
You can receive emails about your machine’s status by setting this option. By
setting information such as IP address, host name, e-mail address and SMTP
server information, the machine status (toner cartridge shortage or machine
error) will be sent to a certain person's e-mail automatically. This option may be
used more frequently by a machine administrator.
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine.
1
Start a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field
and press the Enter key or click Go.
2
Your machine’s embedded website opens.
3
From the Settings tab, select Machine Settings > E-mail Notification.
If you have not configured outgoing server environment, go to Settings >
Network Settings > Outgoing Mail Server(SMTP) to configure network
environment before setting e-mail notification.
4
Select Enable check box to use the E-mail Notification.
5
Click Add button to add e-mail notification user.
Set the recipient name and e-mail address(es) with notification items
you want to receive an alert for.
6
Click Apply.
If the firewall is activated, the e-mail may not be sent successfully. In that
case, contact the a network administrator.
4
Setting the system administrator’s information
This setting is necessary for using the e-mail notification option.
Some menus may not appear in the display depending on options or
models. If so, it is not applicable to your machine.
Using SyncThru™ Web Service
218
5. Useful Management Tools
1
Start a web browser, such as Internet Explorer, from Windows.
Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field
and press the Enter key or click Go.
2
Your machine’s embedded website opens.
3
From the Security tab, select System Security > System Administrator
4
Enter the name of the administrator, phone number, location, and email
address.
5
Click Apply.
219
5. Useful Management Tools
Using Samsung Easy Printer Manager
•This feature may not be available depending on model or optional goods
(see "Software" on page 9).
•Available for Windows and Mac OS users only (see "Software" on page 9).
•For Windows, Internet Explorer 6.0 or higher is the minimum
requirement for Samsung Easy Printer Manager.
Samsung Easy Printer Manager is an application that combines Samsung
machine settings into one location. Samsung Easy Printer Manager combines
device settings as well as printing environments, settings/actions and
launching. All of these features provide a gateway to conveniently use your
Samsung machine. Samsung Easy Printer Manager provides two different user
interfaces for the user to choose from: the basic user interface and the advanced
user interface. Switching between the two interfaces is easy: just click a button.
5
Understanding Samsung Easy Printer Manager
To open the program:
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung
and print information through SyncThru™ Web Service.
Your machine needs to be connected to a network. This
button will be disabled if your machine is connected via
USB cable.
6
Device List &
Latest Scanned
Image
The scan list displays devices that supports Samsung
Printer Experience. Under the device, you can see the
latest scanned images. Your machine needs to be
connected to a network to scan from here.
This section is for the users with multi-functional printers.
Using Samsung Printer Experience
226
5. Useful Management Tools
5
Click the Print button to start the print job.
Cancelling a print job
If the printing job is waiting in the print queue or print spooler, cancel the job as
follows:
•You can access this window by simply double-clicking the machine icon
() in the Windows task bar.
•You can also cancel the current job by pressing (Stop/Clear) button on
the control panel.
Opening more settings
The screen may appear somewhat different depending on the model or
options.
You can set up more printing parameters.
1
Open the document you want to print.
2
From the Charms, select Devices.
3
Select your printer from the list
4
Click More settings.
Using Samsung Printer Experience
227
5. Useful Management Tools
Basic tab
Basic
This option allows you to choose the basic printing settings such as copies,
orientation, and document type.
Eco settings
This option allows you to choose multiple pages per side to save media.
Advanced tab
Paper settings
This option allows you to set the basic paper handling specifications.
Layout settings
This option allows you to set the various ways to layout your documents.
Using Samsung Printer Experience
228
5. Useful Management Tools
Security tab
Some features may not be available depending on the model or options. If
this tab is not shown or disabled, it means that this features are not
supported.
Job Accounting
This option allows you to print with the given permission.
Confidential Printing
This option is used for printing confidential documents. You need to enter a
password to print using it.
10
Scanning from Windows 8
This section is for the users with multi-functional printers.
Scanning with your machine lets you turn pictures and text into digital files that
can be stored on your computer.
Scanning from Samsung Printer Experience
The most frequently used printing menus are displayed for quick scanning.
1
Place a single document face down on the document glass, or load the
documents face up into the document feeder.
2
Click the Samsung Printer Experience tile on the Start screen.
3
Click Scan ().
4
Set up the scanning parameters such as image type, document size, and
resolution.
5
Click Prescan ()to check the image.
6
Adjust the prescanned image with scanning operation functions such as
rotate and mirror.
Using Samsung Printer Experience
229
5. Useful Management Tools
7
Click Scan ()and save the image.
•When you place the originals in the ADF (or DADF), Prescan () is
not available.
•You can skip step 5, if the Prescan option is selected.
230
5. Useful Management Tools
Using the Linux Unified Driver Configurator
The Unified Driver Configurator is a tool primarily intended for configuring
machine devices. You need to install Unified Linux Driver to use Unified Driver
Configurator (see "Installation for Linux" on page 126).
After the driver is installed on your Linux system, the Unified Driver Configurator
icon will automatically be created on your desktop.
11
Opening Unified Driver Configurator
1
Double-click the Unified Driver Configurator on the desktop.
You can also click the Startup Menu icon and select Samsung Unified
Driver > Unified Driver Configurator.
2
Click each button on the left to switch to the corresponding
configuration window.
1Printer Configuration
2Port Configuration
Using the Linux Unified Driver Configurator
231
5. Useful Management Tools
To use the on screen help, the Help or button from the window.
3
After changing the configurations, click Exit to close the Unified Driver
Configurator.
12
Printers configuration
Printers configuration has the two tabs: Printers and Classes.
Printers tab
View the current system’s printer configuration by clicking on the machine icon
button on the left side of the Unified Driver Configurator window.
1Switches to Printers configuration.
2Shows all of the installed machines.
3Shows the status, model name, and URI of your machine.
Using the Linux Unified Driver Configurator
232
5. Useful Management Tools
The printer control buttons are, as follows:
•Refresh: Renews the available machines list.
•Add Printer: Allows you to add a new machines.
•Remove Printer: Removes the selected machine.
•Set as Default: Sets the current selected machine as a default machine.
•Stop/Start: Stops/starts the machine.
•Test: Allows you to print a test page to ensure the machine is working
properly.
•Properties: Allows you to view and change the printer’s properties.
Classes tab
The Classes tab shows a list of available machine classes.
•Refresh: Renews the classes list.
•Add Class: Allows you to add a new machine class.
•Remove Class: Removes the selected machine class.
1Shows all of the machine classes.
2
Shows the status of the class and the number of machines
in the class.
Using the Linux Unified Driver Configurator
233
5. Useful Management Tools
13
Ports configuration
In this window, you can view the list of available ports, check the status of each
port and release a port that is stalled in a busy state when its owner has
terminated the job for any reason.
•Refresh: Renews the available ports list.
•Release port: Releases the selected port.
1Switches to Ports configuration.
2Shows all of the available ports.
3
Shows the port type, device connected to the port, and
status.
6.Troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
•Paper feeding problems235
•Power and cable connecting problems236
•Printing problems237
•Printing quality problems241
•Operating system problems249
For errors that occur during the wireless software installation and settings, refer to the
troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless
network" on page 165).
235
6. Troubleshooting
Paper feeding problems
ConditionSuggested solutions
Paper jams during printing.Clear the paper jam.
Paper sticks together.•Check the maximum paper capacity of the tray.
•Make sure that you are using the correct type of paper.
•Remove paper from the tray and flex or fan the paper.
•Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed.Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Paper does not feed into the machine.•Remove any obstructions from inside the machine.
•Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.
•There is too much paper in the tray. Remove excess paper from the tray.
•The paper is too thick. Use only paper that meets the specifications required by the machine.
The paper keeps jamming.•There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the
manual feeding in tray.
•An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.
•There may be debris inside the machine. Open the front cover and remove any debris.
Envelopes skew or fail to feed correctly.Ensure that the paper guides are against both sides of the envelopes.
236
6. Troubleshooting
Power and cable connecting problems
ConditionSuggested solutions
The machine is not receiving power,
or the connection cable between the
computer and the machine is not
connected properly.
•Connect the machine to the electricity supply first. If the machine has a (Power) button on the control, press it.
•Disconnect the machine’s cable and reconnect it.
237
6. Troubleshooting
Printing problems
ConditionPossible causeSuggested solutions
The machine does not
print.
The machine is not receiving power.
Connect the machine to the electricity supply first. If the machine has a (Power)
button on the control, press it.
The machine is not selected as the default
machine.
Select your machine as your default machine in Windows.
Check the machine for the following:
•The cover is not closed. Close the cover.
•Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 80).
•No paper is loaded. Load paper (see "Loading paper in the tray" on page 36).
•The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 62).
•Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 62).
If a system error occurs, contact your service representative.
The connection cable between the computer and
the machine is not connected properly.
Disconnect the machine cable and reconnect it (see "Rear view" on page 21).
The connection cable between the computer and
the machine is defective.
If possible, attach the cable to another computer that is working properly and print a job.
You can also try using a different machine cable.
The port setting is incorrect.Check the Windows printer settings to make sure that the print job is sent to the correct
port. If the computer has more than one port, make sure that the machine is attached to
the correct one.
Printing problems
238
6. Troubleshooting
The machine does not
print.
The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct.
The printer driver may be incorrectly installed.Uninstall and reinstall the machine’s driver.
The machine is malfunctioning.Check the display message on the control panel to see if the machine is indicating a
system error. Contact a service representative.
The document size is so big that the hard disk
space of the computer is insufficient to access the
print job.
Get more hard disk space and print the document again.
The output tray is full.Once the paper is removed from the output tray, the machine resumes printing.
The machine selects print
materials from the wrong
paper source.
The paper option that was selected in the
Printing Preferences may be incorrect.
For many software applications, the paper source selection is found under the Paper tab
within the Printing Preferences (see "Opening printing preferences" on page 47).
Select the correct paper source. See the printer driver help screen (see "Using help" on
page 48).
A print job is extremely
slow.
The job may be very complex.Reduce the complexity of the page or try adjusting the print quality settings.
Half the page is blank.The page orientation setting may be incorrect.Change the page orientation in your application (see "Opening printing preferences" on
page 47). See the printer driver help screen (see "Using help" on page 48).
The paper size and the paper size settings do not
match.
Ensure that the paper size in the printer driver settings matches the paper in the tray.
Or, ensure that the paper size in the printer driver settings matches the paper selection
in the software application settings you use (see "Opening printing preferences" on
page 47).
The machine prints, but
the text is wrong,
garbled, or incomplete.
The machine cable is loose or defective.Disconnect the machine cable and reconnect. Try a print job that you have already
printed successfully. If possible, attach the cable and the machine to another computer
that you know works and try a print job. Finally, try a new machine cable.
ConditionPossible causeSuggested solutions
Printing problems
239
6. Troubleshooting
The wrong printer driver was selected.Check the application’s printer selection menu to ensure that your machine is selected.
The software application is malfunctioning.Try printing a job from another application.
The operating system is malfunctioning.Exit Windows and reboot the computer. Turn the machine off and back on again.
Pages print, but they are
blank.
The toner cartridge is defective or out of toner.Redistribute the toner, if necessary.
If necessary, replace the toner cartridge.
•See "Redistributing toner" on page 60.
•See "Replacing the toner cartridge" on page 62.
The file may have blank pages.Check the file to ensure that it does not contain blank pages.
Some parts, such as the controller or the board,
may be defective.
Contact a service representative.
The machine does not
print PDF files correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and the
Acrobat products.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image
from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
The print quality of
photos is not good.
Images are not clear.
The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the
resolution will be reduced.
Before printing, the
machine emits vapor near
the output tray.
Using damp/wet paper can cause vapor [white
smoke] during printing.
This is not a problem. Just keep printing. If you are bothered by the smoke [vapor], then
replace the paper with fresh paper from an unopened ream.
ConditionPossible causeSuggested solutions
Printing problems
240
6. Troubleshooting
The machine does not
print custom-sized paper,
such as billing paper.
Paper size and paper size setting do not match.Set the correct paper size in the Custom in Paper tab in Printing Preferences (see
"Opening printing preferences" on page 47).
The printed billing paper
is curled.
The paper type setting does not match.Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thin (see "Opening printing preferences" on page 47).
ConditionPossible causeSuggested solutions
241
6. Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there
might be a reduction in print quality. See the table below to clear the problem.
ConditionSuggested solutions
Light or faded print•If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the
toner cartridge" on page 62).
•The paper may not meet paper specifications; for example, the paper may be too moist or rough.
•If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn
the toner save mode off. See the help screen of the printer driver.
•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 73).
•The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
73). If these steps do not correct the problem, contact a service representative.
The top half of the paper is
printed lighter than the rest of
the paper
The toner might not adhere properly to this type of paper.
•Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening printing preferences" on page 47).
Printing quality problems
242
6. Troubleshooting
Toner specks•The paper may not meet specifications; for example, the paper may be too moist or rough.
•The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 73).
•The paper path may need cleaning. Contact a service representative (see "Cleaning the machine" on page 73).
DropoutsIf faded areas, generally rounded, occur randomly on the page:
•A single sheet of paper may be defective. Try reprinting the job.
•The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper.
•The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.
•Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thick (see "Opening
printing preferences" on page 47).
If these steps do not correct the problem, contact a service representative.
White Spots If white spots appear on the page:
•The paper is too rough and a lot of dirt from paper falls to the inner components within the machine, so the transfer roller may be
dirty. Clean the inside of your machine (see "Cleaning the machine" on page 73).
•The paper path may need cleaning. Clean the inside of your machine (see "Cleaning the machine" on page 73).
If these steps do not correct the problem, contact a service representative.
ConditionSuggested solutions
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbC
AaBbC
AaBbC
AaBbC
AaBbC
Printing quality problems
243
6. Troubleshooting
Vertical linesIf black vertical streaks appear on the page:
•The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new
one (see "Replacing the toner cartridge" on page 62, "Replacing the imaging unit" on page 65).
If white vertical streaks appear on the page:
•The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
73). If these steps do not correct the problem, contact a service representative.
Black or color backgroundIf the amount of background shading becomes unacceptable:
•Change to a lighter weight paper.
•Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount
of background shading.
•Remove the old toner cartridge and install a new one (see "Replacing the toner cartridge" on page 62).
•Thoroughly redistribute the toner (see "Redistributing toner" on page 60).
Toner smear•Clean the inside of the machine (see "Cleaning the machine" on page 73).
•Check the paper type and quality.
•Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 62).
ConditionSuggested solutions
Printing quality problems
244
6. Troubleshooting
Vertical repetitive defectsIf marks repeatedly appear on the printed side of the page at even intervals:
•The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see
"Replacing the toner cartridge" on page 62).
•Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after
a few more pages.
•The fusing assembly may be damaged. Contact a service representative.
Background scatterBackground scatter results from bits of toner randomly distributed on the printed page.
•The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that
the paper does not absorb too much moisture.
•If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams
on the reverse side. Printing on seams can cause problems.
Or select Thick from the Printing Preferences window (see "Opening printing preferences" on page 47).
•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application
or in Printing Preferences (see "Opening printing preferences" on page 47). Ensure the correct paper type is selected. For example:
If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem.
•If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 60).
Toner particles are around bold
characters or pictures
The toner might not adhere properly to this type of paper.
•Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see
"Opening printing preferences" on page 47).
•Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging
can occur causing this copy quality problem.
ConditionSuggested solutions
A
Printing quality problems
245
6. Troubleshooting
Misformed characters•If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper.
Page skew•Ensure that the paper is loaded properly.
•Check the paper type and quality.
•Ensure that the guides are not too tight or too loose against the paper stack.
Curl or wave•Ensure that the paper is loaded properly.
•Check the paper type and quality. Both high temperature and humidity can cause paper curl.
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
ConditionSuggested solutions
AaBb
C
AaBb
C
AaBbC
AaBbC
AaBbC
c
Printing quality problems
246
6. Troubleshooting
Wrinkles or creases•Ensure that the paper is loaded properly.
•Check the paper type and quality.
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty•Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 73).
Solid color or black pages•The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
•The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 62).
•The machine may require repairing. Contact a service representative.
ConditionSuggested solutions
A
Printing quality problems
247
6. Troubleshooting
Loose toner•Clean the inside of the machine (see "Cleaning the machine" on page 73).
•Check the paper type, thickness, and quality.
•Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 62).
If the problem persists, the machine may require repair. Contact a service representative.
Character voidsCharacter voids are white areas within parts of characters that should be solid black:
•You may be printing on the wrong surface of the paper. Remove the paper and turn it around.
•The paper may not meet paper specifications.
Horizontal stripesIf horizontally aligned black streaks or smears appear:
•The toner cartridge may be installed improperly. Remove the cartridge and reinsert it.
•The toner cartridge may be defective. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on
page 62).
If the problem persists, the machine may require repairing. Contact a service representative.
ConditionSuggested solutions
A
Printing quality problems
248
6. Troubleshooting
CurlIf the printed paper is curled or paper does not feed into the machine:
•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
•Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see
"Opening printing preferences" on page 47).
•An unknown image
repetitively appears on a few
sheets
•Loose toner
•Light printor contamination
occurs
Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (see
"Altitude adjustment" on page 190).
ConditionSuggested solutions
249
6. Troubleshooting
Operating system problems
1
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
ConditionSuggested solutions
“File in Use” message appears
during installation.
Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”,
“Exception OE”, “Spool 32”, or
“Illegal Operation” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer
timeout error occurred”
message appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready
mode or after printing has completed, check the connection and/or whether an error has occurred.
Operating system problems
250
6. Troubleshooting
2
Common Mac problems
Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages.
ConditionSuggested solutions
The machine does not print PDF files
correctly. Some parts of graphics, text, or
illustrations are missing.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
Some letters are not displayed normally
during cover page printing.
Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on
the cover page.
Operating system problems
251
6. Troubleshooting
3
Common Linux problems
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.
conditionSuggested solutions
The machine does not print.•Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab
in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed
on the list. If not, open Add new printer wizard to set up your device.
•Check if the machine is started. Open Printers configuration and select your machine on the printers list. Look at the
description in the Selected printer pane. If its status contains Stopped string, press the Start button. After that normal
operation of the machine should be restored. The “stopped” status might be activated when some problems in printing
occurred.
•Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the command line parameter,
then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit command line parameter
in the command item.
I encounter error “Cannot open port
device file” when printing a document.
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS
(Common UNIX Printing System) server break the print job whenever print options are changed and then try to restart the
job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps
the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting
Release port in Port configuration window.
When printing a document over the
network in SuSE 9.2, the printer does not
print.
The CUPS (Common UNIX Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with ipp
(Internet Printing Protocol) printing. Use the socket printing instead of ipp or install later version of CUPS (Common UNIX
Printing System) (cups-1.1.22 or higher).
Operating system problems
252
6. Troubleshooting
4
Common PostScript problems
The following situations are PS language specific and may occur when several printer languages are used.
ProblemPossible causeSolution
The PostScript file cannot be
printed
The PostScript driver may not be installed
correctly.
•Install the PostScript driver (see "Software Installation" on page 123).
•Print a configuration page and verify that the PS version is available for
printing.
•If the problem persists, contact a service representative.
Limit Check Error report printsThe print job was too complex.You might need to reduce the complexity of the page or install more memory.
A PostScript error page printsThe print job may not be PostScript.Make sure that the print job is a PostScript job. Check to see whether the software
application expected a setup or PostScript header file to be sent to the machine.
The optional tray is not
selected in the driver
The printer driver has not been configured to
recognize the optional tray.
Open the driver properties, select the Device Options tab, and set the tray option
(see "Setting Device Options" on page 67).
253
Contact SAMSUNG worldwide
Contact SAMSUNG worldwide
If you have any comments or questions regarding Samsung products, contact
the Samsung customer care center.
Country/RegionCustomer Care Center WebSite
ANGOLA91-726-7864www.samsung.com
ARGENTINA0800-333-3733www.samsung.com
ARMENIA0-800-05-555www.samsung.com
AUSTRALIA1300 362 603www.samsung.com
AUSTRIA
0810-SAMSUNG (7267864, €
0.07/min)
www.samsung.com
AZERBAIJAN088-55-55-555www.samsung.com
BAHRAIN
8000-4726www.samsung.com/ae
(English)
www.samsung.com/
ae_ar (Arabic)
BELARUS810-800-500-55-500www.samsung.com
BELGIUM
02-201-24-18www.samsung.com/be
(Dutch)
www.samsung.com/
be_fr (French)
BOLIVIA800-10-7260www.samsung.com
BOSNIA051 133 1999www.samsung.com
BOTSWANA0800-726-000www.samsung.com
BRAZIL
0800-124-421
4004-0000
www.samsung.com
BULGARIA07001 33 11 , normal tariffwww.samsung.com
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