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Printing quality problems | 272
Back of printouts are
dirty
• Check for leaking toner. Clean the inside of the machine (see
"Cleaning the machine" on page 242).
Solid color or black pages • The toner cartridge may not be installed properly. Remove the
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner
cartridge and install a new one (see "Replacing the toner
cartridge" on page 235).
• The machine may require repairing. Contact a service
representative.
Loose toner Clean the inside of the machine (see "Cleaning the machine" on
page 242).
• Check the paper type, thickness, and quality.
• Remove the toner cartridge and then, install a new one (see
"Replacing the toner cartridge" on page 235).
If the problem persists, the machine may require repair. Contact a
service representative.
Character voids
Character voids are white areas within parts of characters that
should be solid black:
You may be printing on the wrong surface of the paper. Remove
the paper and turn it around.
• The paper may not meet paper specifications.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner
cartridge and install a new one (see "Replacing the toner
cartridge" on page 235).
If the problem persists, the machine may require repairing.
Contact a service representative.
Condition Suggested solutions
272


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