Your correspondent cannot reach you
• Have you switched off the microphone (Mute appears)?
• Are you holding the phone close enough to your mouth? The
microphone is located in the bottom centre of the phone.
Your correspondent cannot hear you speaking
• The battery pack is insufficiently charged. Replace the pack and
recharge it for:
– One and a half hours for the light battery
– Two hours for the slim battery
– Three hours for the long battery
The phone starts beeping and “Low Battery” flashes in the display
• Check the signal strength indicator in the display ( ); the
number of bars after it indicates the signal strength from strong
( ) to weak ( ).
• Try extending the antenna, moving the phone slightly or moving
closer to a window if you are in a building.
The audio quality of the call is poor
• Check that the numbers have been stored correctly, by using the
Memory scan feature.
• Re-store them in memory, if necessary.
If the above guidelines do not enable you to solve the problem, take a
note of:
• The model and serial numbers of your phone
• Your warranty details
•A clear description of the problem
Then contact your local dealer or SAMSUNG after-sales service.
No number is dialled when you recall a memory register
Problems and Solutions
Before contacting the after-sales service, perform the
following simple checks. They may save you the time
and expense of an unnecessary service call.
Check Card
• Check that the SIM card is correctly installed.
Phone Lock
• The automatic locking function has been enabled. You need to
enter the phone’s password before you can use the phone.
Enter PIN:
• You are using your phone for the first time. You must enter the
Personal Identification Number supplied with the SIM card.
• The option requiring that the PIN be entered each time the
phone is switched on was enabled. You must enter your PIN
and then disable this option if so required.
Enter PUK:
• The PIN code was entered wrongly three times in succession
and the phone is now blocked. Enter the PUK supplied by your
network operator.
Memory Blocked or SIM Memory Blocked
• You cannot store any Phone Book information or change its
status.
• If you wish to access the Phone Book and Status Control
features, switch off the memory block and SIM memory block
features.
When you switch your phone on, the following messages appear:
• The network connection was lost. You may be in a weak
reception area (in a tunnel or surrounded by buildings). Move
and try again.
• You are trying to access an option for which you have not taken
out a subscription with your network operator. Contact your
operator for further details.
“No service” is displayed
• Have you pressed the button?
• Are you accessing the right cellular network?
• You may have set an outgoing call barring option.
