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165 The app does not work properly. Its image quality is poor.
165 The Smart Hub Home Screen keeps appearing whenever you
turn on the Product.
Media Files
166 Some  are interrupted during playback.
166 Some  can't be played.
Voice Assistant Issues
167 The microphone is off.
167 The voice commands do not work well.
167 Bixby/Alexa answers although I did not call it.
167 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
168 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
168 During voice recognition, the heavy load message appears
and the function does not work.
168 I want to see weather information of the desired area.
Other issues
169 The Product is hot.
169 The Product smells like plastic.
169 The settings are lost after 5 minutes or every time the
Product is turned off.
169 The Product is tilted to the side.
169 The stand is wobbly or crooked.
170 A POP (Product’s internal banner ad) appears on the screen.
170 The Product is making a popping noise.
170 The Product is making a humming noise.
170 The Product narrates the screen events in voice-over.
171 Q & A
Diagnosing Product operational issues
172 Self Diagnosis
173 Cannot select Signal Information in Self Diagnosis.
173 Reset Smart Hub
173 Reset picture
173 Reset sound
Getting Support
174 Finding the contact information for service
174 Getting support through Remote Management
175 Checking the Calibration Report
175 Requesting service
4


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